Make Stuff People Can Use - Agile Alliance 2010
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The document discusses how to incorporate user experience (UX) design principles into agile development processes. It recommends conducting quick user interviews to understand user needs, creating low-fidelity prototypes to test early with users, and iterating the prototypes based on user feedback to refine the design. Conducting rapid and frequent user testing is important to iteratively improve the design and ensure it meets user needs. Adopting an agile mindset of frequent collaboration, iteration and user feedback is key for meaningful UX work.
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Make Stuff People Can Use - Agile Alliance 2010
- 1. Make Stuff People Can Use Samantha Starmer Agile Alliance 2010 @samanthastarmer
- 2. me 12+ years UX related work for places like Amazon, Microsoft â various agile experiences Teach at University of Washington Currently lead UX/IA/IxD teams at REI We just started working agile
- 3. More importantly â our QA, PM & Dev Managers. They make the partnership workâŠ
- 4. Interactive session â want to run away? Why Agile UX is Meaningless without an Agile Attitude Why Agile UX is Meaningless without an Agile Attitude http://www.flickr.com/photos/ppowers/343448083
- 5. Blow pops = fun http://www.flickr.com/photos/iandeth/2458474034/
- 6. Letâs talk about Oklahoma for a minute http://www.flickr.com/photos/auvet/824432212/
- 7. The farmer and the cowman should be friends http://www.flickr.com/photos/jonmcgovern/4051771059
- 8. UX and Agile should be friends http://www.flickr.com/photos/jonmcgovern/4051771059
- 11. Who works with a UX team/person? http://www.flickr.com/photos/bpbp/3211400549 Who IS a UX person?
- 12. http://www.flickr.com/photos/evilpeacock/2194032579/ Ideal when we can all play our parts
- 13. I hope I donât get in trouble with the UX policeâŠ
- 16. â In Agile development, the whole team must accept responsibility for the quality of the user experience.â http://agile2010.agilealliance.org/ui.html
- 20. Or notâŠ
- 21. Shoot for âsurprise and delightâ
- 22. Â
- 24. Lots of methods User Interviews Search Logs Help Usage Feedback Pathing Analysis Surveys Web Analytics Focus Groups Focus Groups Contextual Interviews Card Sorts Structured Journaling Follow Along Prototype Tests Some easier to integrate with Agile
- 25. User Interviews Search Logs Help Usage Feedback Pathing Analysis Surveys Web Analytics Focus Groups Focus Groups Contextual Interviews Card Sorts Structured Journaling Follow Along Prototype Testing Today we will discussâŠ
- 26. http://www.flickr.com/photos/dizzygirl/3865507559/ Quick and Dirty Introduction
- 29. Â
- 30. http://www.flickr.com/photos/daviddmuir/2125697998/ Helpful to understand usersâ goals
- 32. http://en.wikipedia.org/wiki/File:PhrenologyPix.jpg What are their mental models?
- 34. â Eating out â What do you picture?
- 35. Drive through? Buffet example from http://www.boxesandarrows.com/view/whats_your_idea_of_a_mental_model_ http://www.flickr.com/photos/skidder/415221262
- 36. Take what you want? http://www.flickr.com/photos/skidder/415221262
- 37. Order from a waiter? http://www.flickr.com/photos/atsuke/4567514302
- 39. Now comes the fun partâŠ
- 40. Raise your hand if you have kids or grandkids under the age of 12⊠http://www.flickr.com/photos/kymberlyanne/2687290741/
- 41. For our volunteers who are now UsersâŠ
- 42. http://www.flickr.com/photos/lifeasart/252202212 Musical Chairs At least one âuserâ per table
- 43. Weâre going to the Magic Kingdom! http://www.flickr.com/photos/paulbeattie/4672692465/
- 44. http://disneyparks.disney.go.com/blog/2009/11/mobile-magic-%E2%80%93-first-disney-parks-mobile-app-now-available The task â design a Magic Kingdom App
- 45. Start with User Interviews
- 47. Recording is helpful Notes are better than nothing http://www.flickr.com/photos/maistora/4338941962
- 48. Use Active Listening e.g. âTell me more about thatâŠâ
- 49. Avoid leading questions e.g. Would you use GPS to find restaurants? http://www.flickr.com/photos/photosdetibo/3007056175/
- 50. Donât judge e.g. You wouldnât go on Pirates of the Caribbean?! http://www.flickr.com/photos/18796746@N05/4272817915/
- 54. How was it? What worked? What didnât work? What are your usersâ needs?
- 56. Next up â create Prototypes
- 58. IMT 589D: IA Summer Institute http://www.alistapart.com/articles/paperprototyping Paper Prototyping
- 59. Rodolphe Courtier http://www.flickr.com/photos/rcourtie/3500123702/ For mobile (and software) too!
- 60. ericadotnet: http://www.flickr.com/photos/arrrika/2298422351/sizes/m/in/photostream/ Donât have to be an artistâŠ
- 61. Can be digital â best for designs with heavy interaction (we used Axure)
- 65. More fun⊠(hereâs the time to unwrap your blowpop)
- 67. Start sketching
- 68. A few screens
- 70. Think about FLOW http://www.flickr.com/photos/duxcarvajal/3739301954
- 71. Okay to make it âsuper sizedâ http://www.flickr.com/photos/arimoore/11228118
- 72. No right (or wrong) answers
- 73. http://www.flickr.com/photos/lifeasart/252202212 Musical Chairs again Users switch tables
- 74. Have fun!
- 76. Evaluate Paul Downey: http://www.flickr.com/photos/psd/2247745929/
- 78. http://www.flickr.com/photos/sugarpond/3016905349 Needs become a (small) story â a task you ask the user to do
- 79. Create your 5 tasks Organize your screens about 5 min http://www.flickr.com/photos/wwarby/3296379139
- 80. http://www.flickr.com/photos/lifeasart/252202212 Musical Chairs again Users return to interview table
- 83. How was it? What worked? What didnât work? Any challenged assumptions?
- 84. Iterate
- 86. http://www.flickr.com/photos/lifeasart/252202212 Musical Chairs once more Users to a new table
- 87. Evaluate again Paul Downey: http://www.flickr.com/photos/psd/2247745929/
- 88. How was it? What worked? What didnât work? What was new?
- 89. When to stop iterating? http://www.flickr.com/photos/topher76/255435020
Hinweis der Redaktion
- This is an interactive session â do you want to run away yet? Now is the time to do it.
- This is why we have blow pops on all of the desks â so because we are going to have fun being interactive. Remember recess?
- âWhy Oklahoma?â you ask - do you remember the musical? There is a song in there about how the farmer and the cowman should be friends. Who knew they werenât?!
- Really, User experience and Agile should be friends. Both put the customer and their needs at the center of their thinking. Why canât we be friends?
- Audience question â prizes!
- Agile conference picture
- Lovely white beach, isnât it? I was looking forward to sitting in the sun for a bit and then jumping in the water.
- I guess not.
- The âshakeâ function may not seem that exciting any more, but it definitely brought surprise and delight when it first came out.
- This simple offer from the hotel (which even saves them money) surprised and delighted me! My user profile was excited to get money back for not having someone make my bed (which I am happy to do myself anyway)
- Okay, so how do we understand users?
- User interviews are helpful in understanding usersâ goals
- Picture of $5
- We used RITE methodology to test this new product finder functionality
- Weâre lucky â since we have a brick and mortar presence, we are able to talk to users regularly. In fact, we do some sort of test or research almost once a week!
- Picture of water slide? Not a pile of features.