SlideShare ist ein Scribd-Unternehmen logo
1 von 18
Get a Seat at the Strategy Table Samantha Starmersstarme@rei.com       @samanthastarmer     http://www.flickr.com/photos/myklroventine/2475433404/
me web and experience stuff: Amazon, Microsoft REI – Recreational Equipment, Inc.  lead IA, UX, IxD & analytics teams teach at University of Washington
do you want your ideas to be heard?
do you want to be a trusted advisor?
do you want to be part of the decision process?
  know the big picture http://www.flickr.com/photos/aatemu/4784742636/
know the big picture know your organizations’ strategic goals and objectives understand where can your work directly benefit those goals  learn when and how decisions get made think about 5 years out and three levels up – what changes? take an executive to coffee
  lay pipe:   the art of the pre-sell
pre-sell always be building a conduit for your goals look for allies up, down and sideways know who will oppose you, and why  all the important conversations should happen before you propose a new idea
  pick your battles
pick your battles focus on what is most important pay attention to timing – may be better to lose this battle be patient  be a team player - help advance others’ goals, not just your own
   offer solutions http://www.flickr.com/photos/bettyx1138/3534902300
offer solutions good: problems are framed as opportunities better: you bring proposed solutions whenever you identify a challenge best: you come to the table with the solution already implemented or underway
  talk the talk
talk the talk listen more than you speak watch more than you present learn how your executives talk what is important to them? how are they rewarded and compensated? what words do they use? adapt to their language, don’t force them to adapt to yours
   walk the walk http://www.flickr.com/photos/mulad/142543881
walk the walk get comfortable talking to executives get comfortable with strategy  keep your perspective on the big picture it should feel natural for people to come to you with strategic questions Just do it.  Just be it
thank you!! Samantha Starmer         sstarme@rei.com       @samanthastarmer http://www.flickr.com/photos/baking_in_pearls/3960662314

Weitere ähnliche Inhalte

Was ist angesagt?

Don't a Digital Dinosaur - Web 2.0 2011
Don't a Digital Dinosaur - Web 2.0 2011Don't a Digital Dinosaur - Web 2.0 2011
Don't a Digital Dinosaur - Web 2.0 2011Samantha Starmer
 
Create Cross Channel Experiences - Managing Experience 2011
Create Cross Channel Experiences - Managing Experience 2011Create Cross Channel Experiences - Managing Experience 2011
Create Cross Channel Experiences - Managing Experience 2011Samantha Starmer
 
Building and Evangelizing for Holistic Customer Experience
Building and Evangelizing for Holistic Customer ExperienceBuilding and Evangelizing for Holistic Customer Experience
Building and Evangelizing for Holistic Customer ExperienceSamantha Starmer
 
Don't be a Digital Dinosaur - Design for the Space Between
Don't be a Digital Dinosaur - Design for the Space BetweenDon't be a Digital Dinosaur - Design for the Space Between
Don't be a Digital Dinosaur - Design for the Space BetweenSamantha Starmer
 
Best Practice For UX Deliverables - Eventhandler, London, 22 Oct 2013
Best Practice For UX Deliverables - Eventhandler, London, 22 Oct 2013Best Practice For UX Deliverables - Eventhandler, London, 22 Oct 2013
Best Practice For UX Deliverables - Eventhandler, London, 22 Oct 2013Anna DahlstrĂśm
 
A Path for Presentations
A Path for Presentations A Path for Presentations
A Path for Presentations Emory Maiden
 
Reflections on leadership - a geography subject leader perspective
Reflections on leadership - a geography subject leader perspectiveReflections on leadership - a geography subject leader perspective
Reflections on leadership - a geography subject leader perspectiveDavid Rogers
 
Path to Better Presentations
Path to Better PresentationsPath to Better Presentations
Path to Better PresentationsEmory Maiden
 
How To Demo Like A Demon
How To Demo Like A DemonHow To Demo Like A Demon
How To Demo Like A DemonDavid Crow
 
How to Design for the Future - Cross Channel Experience Design
How to Design for the Future - Cross Channel Experience DesignHow to Design for the Future - Cross Channel Experience Design
How to Design for the Future - Cross Channel Experience DesignSamantha Starmer
 
Twin Redheaded Stepchildren of a Different Mother: The Usability of Accessibi...
Twin Redheaded Stepchildren of a Different Mother: The Usability of Accessibi...Twin Redheaded Stepchildren of a Different Mother: The Usability of Accessibi...
Twin Redheaded Stepchildren of a Different Mother: The Usability of Accessibi...Dylan Wilbanks
 
Storytelling In Design - Funkas Tillgänglighetsdagar, 12 Apr 2016
Storytelling In Design - Funkas Tillgänglighetsdagar, 12 Apr 2016Storytelling In Design - Funkas Tillgänglighetsdagar, 12 Apr 2016
Storytelling In Design - Funkas Tillgänglighetsdagar, 12 Apr 2016Anna DahlstrÜm
 
Designing around storytelling - Design + banter, 09 April 2014
Designing around storytelling - Design + banter, 09 April 2014Designing around storytelling - Design + banter, 09 April 2014
Designing around storytelling - Design + banter, 09 April 2014Anna DahlstrĂśm
 
10 Years In The Hole: A Possibly Cautionary Tale About Being A Higher Ed Web ...
10 Years In The Hole: A Possibly Cautionary Tale About Being A Higher Ed Web ...10 Years In The Hole: A Possibly Cautionary Tale About Being A Higher Ed Web ...
10 Years In The Hole: A Possibly Cautionary Tale About Being A Higher Ed Web ...Dylan Wilbanks
 
What the heck is Information Architecture?
What the heck is Information Architecture?What the heck is Information Architecture?
What the heck is Information Architecture?Chas Grundy
 
Presentation Blogging Panel
Presentation Blogging PanelPresentation Blogging Panel
Presentation Blogging PanelBeth Kanter
 
IA Summit Cross Channel Workshop
IA Summit Cross Channel WorkshopIA Summit Cross Channel Workshop
IA Summit Cross Channel WorkshopSamantha Starmer
 
Beyond The Hamburger Menu, UX Ireland, 10 Nov 2016
Beyond The Hamburger Menu, UX Ireland, 10 Nov 2016Beyond The Hamburger Menu, UX Ireland, 10 Nov 2016
Beyond The Hamburger Menu, UX Ireland, 10 Nov 2016Anna DahlstrĂśm
 
Infinite Possibilities - Giant Conference 2015
Infinite Possibilities - Giant Conference 2015Infinite Possibilities - Giant Conference 2015
Infinite Possibilities - Giant Conference 2015Denise Jacobs
 
Pluginblc11 post
Pluginblc11 postPluginblc11 post
Pluginblc11 postShelley Paul
 

Was ist angesagt? (20)

Don't a Digital Dinosaur - Web 2.0 2011
Don't a Digital Dinosaur - Web 2.0 2011Don't a Digital Dinosaur - Web 2.0 2011
Don't a Digital Dinosaur - Web 2.0 2011
 
Create Cross Channel Experiences - Managing Experience 2011
Create Cross Channel Experiences - Managing Experience 2011Create Cross Channel Experiences - Managing Experience 2011
Create Cross Channel Experiences - Managing Experience 2011
 
Building and Evangelizing for Holistic Customer Experience
Building and Evangelizing for Holistic Customer ExperienceBuilding and Evangelizing for Holistic Customer Experience
Building and Evangelizing for Holistic Customer Experience
 
Don't be a Digital Dinosaur - Design for the Space Between
Don't be a Digital Dinosaur - Design for the Space BetweenDon't be a Digital Dinosaur - Design for the Space Between
Don't be a Digital Dinosaur - Design for the Space Between
 
Best Practice For UX Deliverables - Eventhandler, London, 22 Oct 2013
Best Practice For UX Deliverables - Eventhandler, London, 22 Oct 2013Best Practice For UX Deliverables - Eventhandler, London, 22 Oct 2013
Best Practice For UX Deliverables - Eventhandler, London, 22 Oct 2013
 
A Path for Presentations
A Path for Presentations A Path for Presentations
A Path for Presentations
 
Reflections on leadership - a geography subject leader perspective
Reflections on leadership - a geography subject leader perspectiveReflections on leadership - a geography subject leader perspective
Reflections on leadership - a geography subject leader perspective
 
Path to Better Presentations
Path to Better PresentationsPath to Better Presentations
Path to Better Presentations
 
How To Demo Like A Demon
How To Demo Like A DemonHow To Demo Like A Demon
How To Demo Like A Demon
 
How to Design for the Future - Cross Channel Experience Design
How to Design for the Future - Cross Channel Experience DesignHow to Design for the Future - Cross Channel Experience Design
How to Design for the Future - Cross Channel Experience Design
 
Twin Redheaded Stepchildren of a Different Mother: The Usability of Accessibi...
Twin Redheaded Stepchildren of a Different Mother: The Usability of Accessibi...Twin Redheaded Stepchildren of a Different Mother: The Usability of Accessibi...
Twin Redheaded Stepchildren of a Different Mother: The Usability of Accessibi...
 
Storytelling In Design - Funkas Tillgänglighetsdagar, 12 Apr 2016
Storytelling In Design - Funkas Tillgänglighetsdagar, 12 Apr 2016Storytelling In Design - Funkas Tillgänglighetsdagar, 12 Apr 2016
Storytelling In Design - Funkas Tillgänglighetsdagar, 12 Apr 2016
 
Designing around storytelling - Design + banter, 09 April 2014
Designing around storytelling - Design + banter, 09 April 2014Designing around storytelling - Design + banter, 09 April 2014
Designing around storytelling - Design + banter, 09 April 2014
 
10 Years In The Hole: A Possibly Cautionary Tale About Being A Higher Ed Web ...
10 Years In The Hole: A Possibly Cautionary Tale About Being A Higher Ed Web ...10 Years In The Hole: A Possibly Cautionary Tale About Being A Higher Ed Web ...
10 Years In The Hole: A Possibly Cautionary Tale About Being A Higher Ed Web ...
 
What the heck is Information Architecture?
What the heck is Information Architecture?What the heck is Information Architecture?
What the heck is Information Architecture?
 
Presentation Blogging Panel
Presentation Blogging PanelPresentation Blogging Panel
Presentation Blogging Panel
 
IA Summit Cross Channel Workshop
IA Summit Cross Channel WorkshopIA Summit Cross Channel Workshop
IA Summit Cross Channel Workshop
 
Beyond The Hamburger Menu, UX Ireland, 10 Nov 2016
Beyond The Hamburger Menu, UX Ireland, 10 Nov 2016Beyond The Hamburger Menu, UX Ireland, 10 Nov 2016
Beyond The Hamburger Menu, UX Ireland, 10 Nov 2016
 
Infinite Possibilities - Giant Conference 2015
Infinite Possibilities - Giant Conference 2015Infinite Possibilities - Giant Conference 2015
Infinite Possibilities - Giant Conference 2015
 
Pluginblc11 post
Pluginblc11 postPluginblc11 post
Pluginblc11 post
 

Andere mochten auch

מצגת אצבעות
מצגת אצבעותמצגת אצבעות
מצגת אצבעותsmile smile
 
Fifa women’s world cup germany 2011
Fifa women’s world cup germany 2011Fifa women’s world cup germany 2011
Fifa women’s world cup germany 2011vinhbinh2010
 
KONG MIAO-KHỔNG MIẾU Temple of Conficius
KONG MIAO-KHỔNG MIẾU Temple of ConficiusKONG MIAO-KHỔNG MIẾU Temple of Conficius
KONG MIAO-KHỔNG MIẾU Temple of Conficiusvinhbinh2010
 
scumpe aiureli
scumpe aiureliscumpe aiureli
scumpe aiurelidanbranzai
 
Navios
NaviosNavios
NaviosNickyto
 
intervista caterpillar
intervista caterpillarintervista caterpillar
intervista caterpillaredesabata
 
Bahrain report
Bahrain reportBahrain report
Bahrain reportBahrainpath
 
Street eats
Street eatsStreet eats
Street eatsguimera
 
Dragon Bal
Dragon BalDragon Bal
Dragon Balbatistaiker
 
Echo
EchoEcho
EchoRenny
 
Summer Festivals
Summer FestivalsSummer Festivals
Summer Festivalsguimera
 
Papa Benedicto XVI
Papa Benedicto XVIPapa Benedicto XVI
Papa Benedicto XVIJ.P. L.G.
 
Social Media Infographics
Social Media InfographicsSocial Media Infographics
Social Media InfographicsKforum
 

Andere mochten auch (17)

מצגת אצבעות
מצגת אצבעותמצגת אצבעות
מצגת אצבעות
 
Fifa women’s world cup germany 2011
Fifa women’s world cup germany 2011Fifa women’s world cup germany 2011
Fifa women’s world cup germany 2011
 
KONG MIAO-KHỔNG MIẾU Temple of Conficius
KONG MIAO-KHỔNG MIẾU Temple of ConficiusKONG MIAO-KHỔNG MIẾU Temple of Conficius
KONG MIAO-KHỔNG MIẾU Temple of Conficius
 
scumpe aiureli
scumpe aiureliscumpe aiureli
scumpe aiureli
 
Navios
NaviosNavios
Navios
 
intervista caterpillar
intervista caterpillarintervista caterpillar
intervista caterpillar
 
Bahrain report
Bahrain reportBahrain report
Bahrain report
 
Fotos premiadas 1
Fotos premiadas 1Fotos premiadas 1
Fotos premiadas 1
 
Street eats
Street eatsStreet eats
Street eats
 
Dragon Bal
Dragon BalDragon Bal
Dragon Bal
 
Echo
EchoEcho
Echo
 
Summer Festivals
Summer FestivalsSummer Festivals
Summer Festivals
 
Papa Benedicto XVI
Papa Benedicto XVIPapa Benedicto XVI
Papa Benedicto XVI
 
Cuba
CubaCuba
Cuba
 
ΤΑ ΘΑΥΜΑΤΑ ΤΗΣ ΘΑΛΑΣΣΑΣ
ΤΑ ΘΑΥΜΑΤΑ ΤΗΣ ΘΑΛΑΣΣΑΣΤΑ ΘΑΥΜΑΤΑ ΤΗΣ ΘΑΛΑΣΣΑΣ
ΤΑ ΘΑΥΜΑΤΑ ΤΗΣ ΘΑΛΑΣΣΑΣ
 
John Edwards
John EdwardsJohn Edwards
John Edwards
 
Social Media Infographics
Social Media InfographicsSocial Media Infographics
Social Media Infographics
 

Ähnlich wie Get a Seat at the Strategy Table - WebVisions 2011

Get a Seat at the Strategy Table - WebVisions 2011
Get a Seat at the Strategy Table - WebVisions 2011Get a Seat at the Strategy Table - WebVisions 2011
Get a Seat at the Strategy Table - WebVisions 2011Samantha Starmer
 
Program managementasseenbytroyma
Program managementasseenbytroymaProgram managementasseenbytroyma
Program managementasseenbytroymaTroy Ma
 
Business politics powerpoint
Business politics powerpointBusiness politics powerpoint
Business politics powerpointthomomar
 
Business politics powerpoint
Business politics powerpointBusiness politics powerpoint
Business politics powerpointthomomar
 
Fan Engagement: Sports Social Media Done Right
Fan Engagement: Sports Social Media Done RightFan Engagement: Sports Social Media Done Right
Fan Engagement: Sports Social Media Done RightPursuant Sports
 
Not Just Another Session on Social Media
Not Just Another Session on Social MediaNot Just Another Session on Social Media
Not Just Another Session on Social MediaAffiliate Summit
 
WOC 2016: Unleash your Professional Savvy – Secrets to Power, Style, and Grac...
WOC 2016: Unleash your Professional Savvy – Secrets to Power, Style, and Grac...WOC 2016: Unleash your Professional Savvy – Secrets to Power, Style, and Grac...
WOC 2016: Unleash your Professional Savvy – Secrets to Power, Style, and Grac...Career Communications Group
 
Ten Tips For New Product Managers
Ten Tips For New Product ManagersTen Tips For New Product Managers
Ten Tips For New Product ManagersJeff Lash
 
Affiliate Summit East 2012 - Not Just Another Session on Social Media
Affiliate Summit East 2012 - Not Just Another Session on Social MediaAffiliate Summit East 2012 - Not Just Another Session on Social Media
Affiliate Summit East 2012 - Not Just Another Session on Social MediaAffiliate Window
 
Social Media 101 for the Sports Front Office
Social Media 101 for the Sports Front OfficeSocial Media 101 for the Sports Front Office
Social Media 101 for the Sports Front OfficeMikey Ames
 
Catalyze Webcast - Finding Requirements - 092007
Catalyze Webcast -  Finding Requirements - 092007Catalyze Webcast -  Finding Requirements - 092007
Catalyze Webcast - Finding Requirements - 092007Tom Humbarger
 
Negotiation Skills.ppt
Negotiation Skills.pptNegotiation Skills.ppt
Negotiation Skills.pptKausaromarOmar
 
Strategic Thinking Workshop
Strategic Thinking WorkshopStrategic Thinking Workshop
Strategic Thinking WorkshopBeloved Brands Inc.
 
How Teams Work Making Team Decisions Through Consensus
How Teams Work Making Team Decisions Through Consensus How Teams Work Making Team Decisions Through Consensus
How Teams Work Making Team Decisions Through Consensus Mike Cardus
 
Social media rockstar update 2015
Social media rockstar   update 2015Social media rockstar   update 2015
Social media rockstar update 2015Karen Repoli
 
Social Media Rockstar
Social Media RockstarSocial Media Rockstar
Social Media RockstarKaren Repoli
 
How to Market your Small Business Online
How to Market your Small Business OnlineHow to Market your Small Business Online
How to Market your Small Business Onlinebelugasocial
 

Ähnlich wie Get a Seat at the Strategy Table - WebVisions 2011 (20)

Get a Seat at the Strategy Table - WebVisions 2011
Get a Seat at the Strategy Table - WebVisions 2011Get a Seat at the Strategy Table - WebVisions 2011
Get a Seat at the Strategy Table - WebVisions 2011
 
Program managementasseenbytroyma
Program managementasseenbytroymaProgram managementasseenbytroyma
Program managementasseenbytroyma
 
Business politics powerpoint
Business politics powerpointBusiness politics powerpoint
Business politics powerpoint
 
Business politics powerpoint
Business politics powerpointBusiness politics powerpoint
Business politics powerpoint
 
Fan Engagement: Sports Social Media Done Right
Fan Engagement: Sports Social Media Done RightFan Engagement: Sports Social Media Done Right
Fan Engagement: Sports Social Media Done Right
 
Team Building
Team BuildingTeam Building
Team Building
 
Not Just Another Session on Social Media
Not Just Another Session on Social MediaNot Just Another Session on Social Media
Not Just Another Session on Social Media
 
WOC 2016: Unleash your Professional Savvy – Secrets to Power, Style, and Grac...
WOC 2016: Unleash your Professional Savvy – Secrets to Power, Style, and Grac...WOC 2016: Unleash your Professional Savvy – Secrets to Power, Style, and Grac...
WOC 2016: Unleash your Professional Savvy – Secrets to Power, Style, and Grac...
 
Performance Mindset
Performance MindsetPerformance Mindset
Performance Mindset
 
Ten Tips For New Product Managers
Ten Tips For New Product ManagersTen Tips For New Product Managers
Ten Tips For New Product Managers
 
Affiliate Summit East 2012 - Not Just Another Session on Social Media
Affiliate Summit East 2012 - Not Just Another Session on Social MediaAffiliate Summit East 2012 - Not Just Another Session on Social Media
Affiliate Summit East 2012 - Not Just Another Session on Social Media
 
Social Media 101 for the Sports Front Office
Social Media 101 for the Sports Front OfficeSocial Media 101 for the Sports Front Office
Social Media 101 for the Sports Front Office
 
Guide decisions
Guide decisions Guide decisions
Guide decisions
 
Catalyze Webcast - Finding Requirements - 092007
Catalyze Webcast -  Finding Requirements - 092007Catalyze Webcast -  Finding Requirements - 092007
Catalyze Webcast - Finding Requirements - 092007
 
Negotiation Skills.ppt
Negotiation Skills.pptNegotiation Skills.ppt
Negotiation Skills.ppt
 
Strategic Thinking Workshop
Strategic Thinking WorkshopStrategic Thinking Workshop
Strategic Thinking Workshop
 
How Teams Work Making Team Decisions Through Consensus
How Teams Work Making Team Decisions Through Consensus How Teams Work Making Team Decisions Through Consensus
How Teams Work Making Team Decisions Through Consensus
 
Social media rockstar update 2015
Social media rockstar   update 2015Social media rockstar   update 2015
Social media rockstar update 2015
 
Social Media Rockstar
Social Media RockstarSocial Media Rockstar
Social Media Rockstar
 
How to Market your Small Business Online
How to Market your Small Business OnlineHow to Market your Small Business Online
How to Market your Small Business Online
 

Mehr von Samantha Starmer

The Future of Design - Designing Beyond Screens
The Future of Design - Designing Beyond ScreensThe Future of Design - Designing Beyond Screens
The Future of Design - Designing Beyond ScreensSamantha Starmer
 
Designing AI for Humans
Designing AI for HumansDesigning AI for Humans
Designing AI for HumansSamantha Starmer
 
Designing Customer Centered AI experiences - Dialogkonferansen 2018
Designing Customer Centered AI experiences  - Dialogkonferansen 2018Designing Customer Centered AI experiences  - Dialogkonferansen 2018
Designing Customer Centered AI experiences - Dialogkonferansen 2018Samantha Starmer
 
Preparing for Distributed Commerce
Preparing for Distributed CommercePreparing for Distributed Commerce
Preparing for Distributed CommerceSamantha Starmer
 
Innovation for Store 4.0- Seamless Retail Africa 2018
Innovation for Store 4.0- Seamless Retail Africa 2018Innovation for Store 4.0- Seamless Retail Africa 2018
Innovation for Store 4.0- Seamless Retail Africa 2018Samantha Starmer
 
Designing AI for Humans
Designing AI for Humans Designing AI for Humans
Designing AI for Humans Samantha Starmer
 
Designing Omnichannel Experiences - eTail West 2013
Designing Omnichannel Experiences - eTail West 2013Designing Omnichannel Experiences - eTail West 2013
Designing Omnichannel Experiences - eTail West 2013Samantha Starmer
 
Designing for Holistic Cross Channel Experiences
Designing for Holistic Cross Channel ExperiencesDesigning for Holistic Cross Channel Experiences
Designing for Holistic Cross Channel ExperiencesSamantha Starmer
 
The Future of Experience Design - MIMA 2012
The Future of Experience Design - MIMA 2012The Future of Experience Design - MIMA 2012
The Future of Experience Design - MIMA 2012Samantha Starmer
 
Taxonomy Bootcamp 2012 Keynote - Improving Information Interactions
Taxonomy Bootcamp 2012 Keynote - Improving Information InteractionsTaxonomy Bootcamp 2012 Keynote - Improving Information Interactions
Taxonomy Bootcamp 2012 Keynote - Improving Information InteractionsSamantha Starmer
 
Design for Cross Channel - UX Week 2012 Workshop
Design for Cross Channel - UX Week 2012 WorkshopDesign for Cross Channel - UX Week 2012 Workshop
Design for Cross Channel - UX Week 2012 WorkshopSamantha Starmer
 
Structuring your Presentation - Cranky Talk 2011
Structuring your Presentation - Cranky Talk 2011Structuring your Presentation - Cranky Talk 2011
Structuring your Presentation - Cranky Talk 2011Samantha Starmer
 
Holistic Customer Experience - MX 2010
Holistic Customer Experience - MX 2010Holistic Customer Experience - MX 2010
Holistic Customer Experience - MX 2010Samantha Starmer
 
Quantitative Information Architecture - Oz IA 2010
Quantitative Information Architecture - Oz IA 2010Quantitative Information Architecture - Oz IA 2010
Quantitative Information Architecture - Oz IA 2010Samantha Starmer
 
Holistic Information Architecture - Oz IA 2010
Holistic Information Architecture - Oz IA 2010Holistic Information Architecture - Oz IA 2010
Holistic Information Architecture - Oz IA 2010Samantha Starmer
 

Mehr von Samantha Starmer (15)

The Future of Design - Designing Beyond Screens
The Future of Design - Designing Beyond ScreensThe Future of Design - Designing Beyond Screens
The Future of Design - Designing Beyond Screens
 
Designing AI for Humans
Designing AI for HumansDesigning AI for Humans
Designing AI for Humans
 
Designing Customer Centered AI experiences - Dialogkonferansen 2018
Designing Customer Centered AI experiences  - Dialogkonferansen 2018Designing Customer Centered AI experiences  - Dialogkonferansen 2018
Designing Customer Centered AI experiences - Dialogkonferansen 2018
 
Preparing for Distributed Commerce
Preparing for Distributed CommercePreparing for Distributed Commerce
Preparing for Distributed Commerce
 
Innovation for Store 4.0- Seamless Retail Africa 2018
Innovation for Store 4.0- Seamless Retail Africa 2018Innovation for Store 4.0- Seamless Retail Africa 2018
Innovation for Store 4.0- Seamless Retail Africa 2018
 
Designing AI for Humans
Designing AI for Humans Designing AI for Humans
Designing AI for Humans
 
Designing Omnichannel Experiences - eTail West 2013
Designing Omnichannel Experiences - eTail West 2013Designing Omnichannel Experiences - eTail West 2013
Designing Omnichannel Experiences - eTail West 2013
 
Designing for Holistic Cross Channel Experiences
Designing for Holistic Cross Channel ExperiencesDesigning for Holistic Cross Channel Experiences
Designing for Holistic Cross Channel Experiences
 
The Future of Experience Design - MIMA 2012
The Future of Experience Design - MIMA 2012The Future of Experience Design - MIMA 2012
The Future of Experience Design - MIMA 2012
 
Taxonomy Bootcamp 2012 Keynote - Improving Information Interactions
Taxonomy Bootcamp 2012 Keynote - Improving Information InteractionsTaxonomy Bootcamp 2012 Keynote - Improving Information Interactions
Taxonomy Bootcamp 2012 Keynote - Improving Information Interactions
 
Design for Cross Channel - UX Week 2012 Workshop
Design for Cross Channel - UX Week 2012 WorkshopDesign for Cross Channel - UX Week 2012 Workshop
Design for Cross Channel - UX Week 2012 Workshop
 
Structuring your Presentation - Cranky Talk 2011
Structuring your Presentation - Cranky Talk 2011Structuring your Presentation - Cranky Talk 2011
Structuring your Presentation - Cranky Talk 2011
 
Holistic Customer Experience - MX 2010
Holistic Customer Experience - MX 2010Holistic Customer Experience - MX 2010
Holistic Customer Experience - MX 2010
 
Quantitative Information Architecture - Oz IA 2010
Quantitative Information Architecture - Oz IA 2010Quantitative Information Architecture - Oz IA 2010
Quantitative Information Architecture - Oz IA 2010
 
Holistic Information Architecture - Oz IA 2010
Holistic Information Architecture - Oz IA 2010Holistic Information Architecture - Oz IA 2010
Holistic Information Architecture - Oz IA 2010
 

KĂźrzlich hochgeladen

PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book now
PARK STREET 💋 Call Girl 9827461493 Call Girls in  Escort service book nowPARK STREET 💋 Call Girl 9827461493 Call Girls in  Escort service book now
PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book nowkapoorjyoti4444
 
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGpr788182
 
Phases of Negotiation .pptx
 Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptxnandhinijagan9867
 
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTSDurg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTSkajalroy875762
 
HomeRoots Pitch Deck | Investor Insights | April 2024
HomeRoots Pitch Deck | Investor Insights | April 2024HomeRoots Pitch Deck | Investor Insights | April 2024
HomeRoots Pitch Deck | Investor Insights | April 2024Hector Del Castillo, CPM, CPMM
 
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service AvailableNashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Availablepr788182
 
PHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPanhandleOilandGas
 
JAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR ESCORTS
JAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR  ESCORTSJAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR  ESCORTS
JAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR ESCORTSkajalroy875762
 
CROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NSCROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NSpanmisemningshen123
 
Mckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for ViewingMckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for ViewingNauman Safdar
 
Arti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdfArti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdfwill854175
 
Pre Engineered Building Manufacturers Hyderabad.pptx
Pre Engineered  Building Manufacturers Hyderabad.pptxPre Engineered  Building Manufacturers Hyderabad.pptx
Pre Engineered Building Manufacturers Hyderabad.pptxRoofing Contractor
 
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al MizharAl Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizharallensay1
 
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)Adnet Communications
 
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...pujan9679
 
QSM Chap 10 Service Culture in Tourism and Hospitality Industry.pptx
QSM Chap 10 Service Culture in Tourism and Hospitality Industry.pptxQSM Chap 10 Service Culture in Tourism and Hospitality Industry.pptx
QSM Chap 10 Service Culture in Tourism and Hospitality Industry.pptxDitasDelaCruz
 
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAIGetting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAITim Wilson
 
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan CytotecJual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan CytotecZurliaSoop
 

KĂźrzlich hochgeladen (20)

PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book now
PARK STREET 💋 Call Girl 9827461493 Call Girls in  Escort service book nowPARK STREET 💋 Call Girl 9827461493 Call Girls in  Escort service book now
PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book now
 
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
Phases of Negotiation .pptx
 Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptx
 
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTSDurg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
 
HomeRoots Pitch Deck | Investor Insights | April 2024
HomeRoots Pitch Deck | Investor Insights | April 2024HomeRoots Pitch Deck | Investor Insights | April 2024
HomeRoots Pitch Deck | Investor Insights | April 2024
 
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service AvailableNashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
 
PHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation Final
 
JAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR ESCORTS
JAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR  ESCORTSJAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR  ESCORTS
JAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR ESCORTS
 
CROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NSCROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NS
 
Mckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for ViewingMckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for Viewing
 
Arti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdfArti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdf
 
Pre Engineered Building Manufacturers Hyderabad.pptx
Pre Engineered  Building Manufacturers Hyderabad.pptxPre Engineered  Building Manufacturers Hyderabad.pptx
Pre Engineered Building Manufacturers Hyderabad.pptx
 
Buy gmail accounts.pdf buy Old Gmail Accounts
Buy gmail accounts.pdf buy Old Gmail AccountsBuy gmail accounts.pdf buy Old Gmail Accounts
Buy gmail accounts.pdf buy Old Gmail Accounts
 
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al MizharAl Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
 
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
 
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
 
WheelTug Short Pitch Deck 2024 | Byond Insights
WheelTug Short Pitch Deck 2024 | Byond InsightsWheelTug Short Pitch Deck 2024 | Byond Insights
WheelTug Short Pitch Deck 2024 | Byond Insights
 
QSM Chap 10 Service Culture in Tourism and Hospitality Industry.pptx
QSM Chap 10 Service Culture in Tourism and Hospitality Industry.pptxQSM Chap 10 Service Culture in Tourism and Hospitality Industry.pptx
QSM Chap 10 Service Culture in Tourism and Hospitality Industry.pptx
 
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAIGetting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
 
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan CytotecJual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
 

Get a Seat at the Strategy Table - WebVisions 2011

  • 1. Get a Seat at the Strategy Table Samantha Starmersstarme@rei.com @samanthastarmer http://www.flickr.com/photos/myklroventine/2475433404/
  • 2. me web and experience stuff: Amazon, Microsoft REI – Recreational Equipment, Inc. lead IA, UX, IxD & analytics teams teach at University of Washington
  • 3. do you want your ideas to be heard?
  • 4. do you want to be a trusted advisor?
  • 5. do you want to be part of the decision process?
  • 6. know the big picture http://www.flickr.com/photos/aatemu/4784742636/
  • 7. know the big picture know your organizations’ strategic goals and objectives understand where can your work directly benefit those goals learn when and how decisions get made think about 5 years out and three levels up – what changes? take an executive to coffee
  • 8. lay pipe: the art of the pre-sell
  • 9. pre-sell always be building a conduit for your goals look for allies up, down and sideways know who will oppose you, and why all the important conversations should happen before you propose a new idea
  • 10. pick your battles
  • 11. pick your battles focus on what is most important pay attention to timing – may be better to lose this battle be patient be a team player - help advance others’ goals, not just your own
  • 12. offer solutions http://www.flickr.com/photos/bettyx1138/3534902300
  • 13. offer solutions good: problems are framed as opportunities better: you bring proposed solutions whenever you identify a challenge best: you come to the table with the solution already implemented or underway
  • 14. talk the talk
  • 15. talk the talk listen more than you speak watch more than you present learn how your executives talk what is important to them? how are they rewarded and compensated? what words do they use? adapt to their language, don’t force them to adapt to yours
  • 16. walk the walk http://www.flickr.com/photos/mulad/142543881
  • 17. walk the walk get comfortable talking to executives get comfortable with strategy keep your perspective on the big picture it should feel natural for people to come to you with strategic questions Just do it. Just be it
  • 18. thank you!! Samantha Starmer sstarme@rei.com @samanthastarmer http://www.flickr.com/photos/baking_in_pearls/3960662314

Hinweis der Redaktion

  1. I didn’t realize until this morning that the term ‘laying pipe’ has some less than business appropriate meanings. But it’s a term my VP regularly uses to mean doing the ‘pre-sell’. And I had already finished my slides, so I kept it in You want to always be building a conduit for what you think should happen. Begin setting the stage for what you want to happen months or even years in advance. Pre-sell your ideas as much as you can up, down and sideways. All the important conversations should happen before you propose a new idea. You don’t ever want to be surprised by what people are going to say or how they will respond.Last year I was working hard to evangelize a significant effort towards improving our customer experience. I