This presentation describes the recent implementation of a Web-based Streetlight & Cover-ups Work Order Management System for Norwich Public Utilities (NPU). NPU required a more streamlined approach for managing the process for incoming public calls regarding damaged, inoperable streetlights in need of attention or repair. Location aware work orders hosted in the utilities’ GIS originate from citizens, public safety and other members of the community are efficiently routed from dispatch to utility crews. Mapped-based Work Orders optimize the execution of crew assignment and repair work.

1. October 8, 2015
FROM FIELD TO OFFICE: STREAMLINING THE MANAGEMENT OF
STREETLIGHT REPAIR WORK ORDERS & TRACKING COVER-UPS

2. Presenters
 Robert Harris, GIS Analyst
Norwich Public Utilities
16 South Golden St
Norwich, CT 06360
Office: 860-823 -4513
robharris@npumail.com
 Kyle Anderson, Consultant
SSP Innovations, LLC
7399 S. Tucson Way, Suite B-4
Centennial, CO 80112
Office: 720.279.9894
kyle.anderson@sspinnovations.com
Acknowledgements:
 Chalmer Donahue, Solution Developer
 Corey Blakeborough, Solution Architect

3. Topic
Web Application for …
 Street Light Repair
Work Order
Management
 Cover Up
Installation and
Removal Tracking
• Project Approach
• Application Highlights

4. Norwich Public Utilities (NPU)
 Located in Eastern Connecticut
 Established in 1904, NPU is municipally-owned and governed by a five
member Board of Commissions and Sewer Authority
 A municipally owned utility serving Norwich, CT with natural gas,
electricity, water and sewer services
 +/- 20,800 Electric Meters
 +/- 9,300 Gas Meters
 +/- 11,000 Water Meters

5. Context – NPU GIS 2014 / 2015 Work Plan
GIS
Conversion
•Project Design Phase
•To Esri / ArcFM Platform
•Requirements Gathering
Data
Migration
•Core GIS Develop / Deploy Phase
•Initial Data Model
•ArcFM Geodatabase
Business
Applications
•Transformer Manager
•Streetlights / Cover-ups

6. Streetlight / Cover-up Business Requirements

7. Streetlight / Cover-up Business Requirements
Workflow
Data Model
NPU IT
Standards
End-User
Requirements
Administrative
Requirements
 Observe and define the business / user’s workflows
 Separate business / user workflows for each case
 Extend data model for streetlight equipment / repair types
 Define and implement data structures for work orders
 Network / Systems Access / User Authentication:
 Secure VPN - combination of ArcGIS Server Roles with web tier authentication
 Simple – Intuitive; adaption by non-GIS end users is key to success
 Specific controls – search, GPS, forms, app navigation
 Reduce burden on back-office (don’t repeat legacy app)
 Web-hosted, centralized data store
Business
Rules
 Streetlight ex: Relate the Work Request to the Light OID for repair history.
 Cover-up ex: 48 hour turnaround upon customer request

8. Web App Overview

9. Street Light Repair Workflow - Initiation
Notification
Damaged ST Light
Create Work Request
Capture in DB
Manage Map / Pane

10. Street Light Repair Workflow
Work Assigned / Managed
via Filtered Lists
Repair Type / Light Data
Captured via Map UI
WR Object is Associated to
Streetlight Object

11. Street Light Repair Workflow
Work Order
Completion
All Data Captured /
Stored in WR Object
NPU GIS Staff will
Update Asset Data

12. Cover-Up Workflow
Customer
Request
Initiate WR
Notification /
“48 Hour” List
Install /
“30 Day” List
Remove
Complete

13. Streetlight / Cover-up Solution Approach
Solution
Web
Services
Javascript
API
Esri
dijits
ArcGIS
Server
 Map display / configurable layers
 Map Services
 Feature Services
 Standard Map Navigation
 “Basemap” Searches
 GPS Control
 Host Web site
 Security and authentication
 3rd-party open source javascript framework
 Custom forms and controls
 Specified workflow controls
 Custom searches

14. Configurable Web App – Configuration File
appConfig.js
 Map Title
 Field Names
 Published
Services
 Configurable
Field Objects
 Other ….

15. WRAP-UP / QUESTIONS
 Robert Harris, GIS Analyst
Norwich Public Utilities
 Kyle Anderson, Consultant
SSP Innovations, LLC