quallity function deployment

1.  TOPIC-QUALLITY FUNCTION DEPLOYMENT
 Name-Sourabh Gupta
 Branch-Mechanical
 Uid-k11180
 Submitted to-Mr. Bhupendra Gahlot

2.  A systematic method for transferring
customer wants/needs/expectations
into product and process
characteristics

3. customer
needs
engineering
metrics
benchmarking
on needs
target and final specs
technical
correlations
relative
importance
relationships
between
customer needs
and
engineering
metrics

4.  Identify customer wants
 Identify how the good/service will satisfy
customer wants
 Relate the customer’s wants to the product’s
hows
 Identify relationships between the firm’s hows
 Develop importance ratings
 Evaluate competing products

5. Facial Foam 100ml :
 A : Nivea Visage (Biersdorf Hamburg)
 B : L’Oreal (Paris)
 C : Biore (Kao)
Facial Foam A Facial Foam B Facial Foam C

8. Kesimpulan :
 Produk A yaitu Nivea Visage (Biersdorf Hamburg)
Facial Foam memiliki score yang paling tinggi
diantara facial foam yang lainnya, berarti banyak
sekali keinginan customer yang di cover oleh
produk karakteristik dari Nivea Visage (Biersdorf
Hamburg) Facial Foam.

9.  Customer Driven
 Reduces Implementation Time
 Promotes Teamwork
 Provides Documentation

10. Thank You