This Presentation is about Quality Management. It briefs about quality gurus, quality principles, quality methods and how these methods and principles can be useful in organization.In The Business World, Six Sigma is important because it scores much higher over other quality improvement techniques such as TQM. Six Sigma concepts and methodologies stress the use of statistical tools and techniques for improving quality and reducing defects. This Document briefs about Six Sigma. Six Sigma Roadmap, Quality Improvement, Continuous improvement philosophy, Tools used for continuous improvement.

1. Quality
Management
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2. Definition:
Quality management ensures that an organization,
product or service is consistent. It has four main
components: Quality planning,
Quality assurance,
Quality control and
Quality improvement. Quality management is focused not
only on product and service quality, but also on the means
to achieve it. Quality management, therefore, uses quality
assurance and control of processes as well as products to
achieve more consistent quality.

3. The Quality Gurus :
- Joseph Juran (1904 - 2008 )
 Quality is “uniformity and
dependability”
 Focus on SPC and statistical tools
 “14 Points” for management
 PDCAmethod

4. The Quality Gurus :
- Joseph Juran (1904 - 2008 )
 Quality is “fitness for use”
 Pareto Principle
 Cost of Quality
 General management approach as
well as statistics

5. Principles:
The International Standard for Quality management adopts a
number of management principles, that can be used by top
management to guide their organizations towards improved
performance.
 Customer focus
 Leadership
 Engagement of people
 Process approach
 Improvement
 Evidence based decision making
 Relationship management

6. Cost of quality
• Prevention costs
• Appraisal costs
• Internal failure costs
• External failure costs
• Opportunity costs

7. Methods for Quality Improvement
There are many methods for quality improvement. These cover product
improvement, process improvement and people based improvement. The
following list are methods of quality management and techniques that incorporate
and drive quality improvement:
 ISO 9004:2008 - guidelines for performance improvement.
 ISO 9001:2015 - a certified quality management system (QMS) for
organizations who want to prove their ability to consistently provideproducts
and services that meet the needs of their customers and other relevant
stakeholders.
 ISO 15504-4: 2005 - information technology — process assessment — Part 4:
Guidance on use for process improvement and process capability
determination.

8. Methods for Quality Improvement
 QFD - quality function deployment, also known as the house of quality
approach.
 Kaizen - Japanese for change for the better; the common English term
is continuous improvement.
 Zero Defect Program - created by NEC Corporation of Japan, based
upon statistical process control and one of the inputs for the inventors ofSix
Sigma.
 Six Sigma - 6σ, Six Sigma combines established methods such as statistical
process control, design of experiments and and failure mode and effects
analysis (FMEA) in an overall framework.
 PDCA - plan, do, check, act cycle for quality control purposes.(Six
Sigma's (DMAIC)method (define, measure, analyze, improve, control) may be
viewed as a particular implementation of this.)

9. Methods for Quality Improvement
 Quality circle - a group (people oriented) approach to improvement.
 Taguchi methods - statistical oriented methods including quality robustness,
quality loss function, and target specifications.
 The Toyota Production System - reworked in the west into lean
manufacturing
 Kansei Engineering - an approach that focuses on capturingcustomer
emotional feedback about products to drive improvement.
 TQM - total quality management is a management strategy aimed at
embedding awareness of quality in all organizational processes. First
promoted in Japan with the Deming prize which was adopted and adaptedin
USA as the Malcolm Baldrige National Quality Award and in Europeas
the European Foundation for Quality Management award (each with their own
variations).
 TRIZ - meaning "theory of inventive problem solving"

10. Methods for Quality Improvement
 TRIZ - meaning "theory of inventive problem solving"
 BPR - business process reengineering, a management approach aiming at
optimizing the workflows and processes within an organization
 OQRM - Object-oriented Quality and Risk Management, a model for
quality and risk management.
 Top Down & Bottom Up Approaches - Leadership approaches to change

11. Six Sigma Quality
 A philosophy and set of methods companies use to eliminate defects intheir
products and processes
 Seeks to reduce variation in the processes that lead to product defects
 The name “six sigma” refers to the variation that exists within plus or minus
six standard deviations of the process outputs

12. Six Sigma Quality

13. NextProject
Define
Customers, Value,Problem
Statement
Scope,Timeline,Team
Primary/Secondary & OpEx
Metrics
Current Value StreamMap
Voice Of Customer(QFD)
Measure
Assessspecification /Demand
Measurement Capability (GageR&R)
Correct the measurement system
Processmap, Spaghetti, Timeobs.
Measure OVs& IVs/ Queues
Analyze (and fix theobvious)
Root Cause(Pareto,C&E,
brainstorm)
Find all KPOVs& KPIVs
FMEA, DOE,critical Xs,VA/NVA
GraphicalAnalysis,ANOVA
Future ValueStreamMap
Improve
Optimize KPOVs& test the KPIVs
Redesign process, setpacemaker
5S,Celldesign, MRS
Visual controls
ValueStreamPlan
Validate
Project$
Validate
Project$
Validate
Project$
Validate
Project$
Celebrate
Project$
Six Sigma Roadmap
Control
Document process(WIs,StWork)
Mistake proof, TTsheet, CIList
Analyze change in metrics Value
Stream Review
Prepare final report

14. Traditional
Time
QualityQuality Improvement

15. Continuous improvement philosophy
1. Kaizen: Japanese term for continuous improvement.
A step-by-step improvement of business processes.
2. PDCA: Plan-do-check-act as defined by Deming.
Plan Do
Act Check
3. Benchmarking : what do top performers do?

16. 1. Process flowchart
Tools used for continuous improvement

17. Tools used for continuous improvement
2. Run Chart
Performance
Time

18. Tools used for continuous improvement
3. Control
CharPtserformanceMetric
Time

19. Tools used for continuous improvement
4. Cause and effect diagram
(fishbone)
Environment
Machine Man
Method Material

20. Tools used for continuous improvement
5. Check sheet
Item A B C D E F G
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21. Tools used for continuous improvement
6. Histogram
Frequency

22. Tools used for continuous improvement
7. Pareto
Analysis
A B C D E F
Frequency
Percentage
50%
100%
0%
75%
25%
60
50
40
30
20
10

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