Our 2017 mobility in healthcare survey took a deeper dive into specific mobility strategies. This SlideShare explores part two of the results, including what 300+ healthcare professionals had to say about the successes, challenges, and opportunities for mobile communications.

1. THE STATE OF MOBILE COMMUNICATIONS IN
HEALTHCARE: SURVEY RESULTS PART 2

2. 2
SPOK’S ANNUAL MOBILITY IN HEALTHCARE SURVEY
7 years of data
Focused on how hospitals
are supporting mobile
care team members
2017: expanded to include a
deeper dive on specific areas of
mobility strategies
2011
SINCE

3. 3
METHODOLOGY
Designed comprehensive survey Issued in Feb. 2017 Collected 300+ responses

4. THE RESULTS

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WHICH TYPES OF MOBILE DEVICES DOES YOUR ORGANIZATION
SUPPORT?

6. 6
WHAT IS THE PRIMARY COMMUNICATION DEVICE FOR WORK CARRIED
BY NON-CLINICAL STAFF AT YOUR HOSPITAL?

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WHAT CHALLENGES ARE YOU EXPERIENCING AT YOUR FACILITY WITH
MOBILE DEVICE USAGE?

8. 8
NETWORK CONNECTIVITY
IS YOUR WI-FI CONSIDERED
BUSINESS CRITICAL?
ARE THERE AREAS OF POOR NETWORK COVERAGE
IN YOUR HOSPITAL?

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KEY TAKEAWAYS: DEVICES AND CHALLENGES
• The mobile device mix remains diverse
• Device type depends on role
• Hospitals are overcoming the infrastructure
challenge

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HOW WOULD YOU RANK THE RELIABILITY OF THE FOLLOWING
COMMUNICATION CHANNELS FOR SHARING CLINICAL INFORMATION?

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WHAT BACKUP PLANS ARE IN PLACE FOR USE DURING TIMES OF
EMERGENCY WHEN CELLULAR NETWORKS ARE EITHER DOWN OR
OVERLOADED?

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ARE THE EMERGENCY COMMUNICATION RESOURCES YOU SELECTED
INTENDED TO BE USED FOR:

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KEY TAKEAWAYS: RELIABILITY
• Smartphones and pagers are seen
as the most reliable
• Backup plans for times of
emergency communications
warrant further scrutiny

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DOES YOUR ORGANIZATION CURRENTLY ALLOW SOME FORM OF
BRING YOUR OWN DEVICE (BYOD)?

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WHAT STAFF MEMBERS ARE ALLOWED TO PARTICIPATE IN THE BYOD
PROGRAM?

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WHAT TYPES OF HOSPITAL APPROVED SYSTEMS AND APPLICATIONS DO
SMARTPHONE AND TABLET USERS HAVE ACCESS TO?

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DOES YOUR HOSPITAL USE A HEALTHCARE COLLABORATION SOLUTION
(E.G. SECURE TEXT MESSAGING)?

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ENTERPRISE MOBILITY MANAGEMENT (EMM)
DOES YOUR HOSPITAL USE AN
EMM SOLUTION?
WHAT IS YOUR EMM
SOLUTION USED FOR?

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KEY TAKEAWAYS: ACCESS
• System access for mobile devices is
growing
• Majority of organizations are using or
considering a secure texting solution
• BYOD is still primarily for doctors, but
nurses are gaining traction

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WHAT DO YOU THINK THE BIGGEST OPPORTUNITY FOR
IMPROVEMENTS WILL BE OVER THE NEXT 3-5 YEARS?
Secure text
messaging for
patient information
Better Wi-Fi
coverage
Receiving
notification of
critical events
Uniformity and
fewer fragmented
systems
Communication
between devices
and the EHR
Getting all faculty and
staff to use the same
communication
platform

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Infrastructure is improving, but there’s room to do better
KEY TAKEAWAYS
Mobile device types still vary widely, especially depending on role
Existing plans for backup communications warrant closer scrutiny
Ability of mobile devices to access hospital system is increasing
Enhancing collaboration is a major area of opportunity
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WANT TO LEARN MORE?
2017 SURVEY RESULTS PART 1
Watch the webinar
recording:
http://bit.ly/2pI7XOI
Download the eBrief:
http://bit.ly/2pIhXI1
CONNECT 17
Learn more and register:
www.spok.com/connect

23. LET’S GET IN TOUCH!
Learn more:
CASE STUDIES VIDEOS
We’d love to hear from you!
spok.com
getinfo@spok.com