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Should Technology Integrators Embrace Twitter and Facebook Support? (Slides)

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SP Home Run Inc.
SP Home Run Inc.

http://ITServiceContractSecrets.com SUMMARY SLIDES: Should technology Integrators let clients submit support requests via Twitter and Facebook? Read this post for pros, cons, and practical suggestions. Copyright (C) SP Home Run Inc. SP Home Run is a registered trademark of SP Home Run Inc. All worldwide rights reserved.

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SPHomeRun.com Should Technology Integrators Embrace Twitter and Facebook Support? Courtesy of the Small Business Computer Consulting Blog http://blog.sphomerun.com
Sponsored by ITServiceContractSecrets.com SPHomeRun.com Is this Multi-channel Approach,
Sponsored by ITServiceContractSecrets.com SPHomeRun.com Especially with the Public Nature of Twitter and Facebook,
Sponsored by ITServiceContractSecrets.com SPHomeRun.com Really the Right Approach for All, or at Least Most, Technology Integrators?
Sponsored by ITServiceContractSecrets.com SPHomeRun.com Social Media as Part of the Multi-Channel Mix
Sponsored by ITServiceContractSecrets.com SPHomeRun.com Desk.com, Believes Strongly that Integrators, Like Most Businesses,
Sponsored by ITServiceContractSecrets.com SPHomeRun.com Must Embrace Twitter and Facebook Support as One of its Channels
Sponsored by ITServiceContractSecrets.com SPHomeRun.com See: “Ignoring Customer Complaints on Social Media? You’re in Good Company and in Trouble”
Sponsored by ITServiceContractSecrets.com SPHomeRun.com The Question was Asked by an IT Manager at a Major Saudi Arabian University
Sponsored by ITServiceContractSecrets.com SPHomeRun.com Balancing the Popularity of Facebook and Twitter with Help Desk Needs
Sponsored by ITServiceContractSecrets.com SPHomeRun.com In a Nutshell, Shahid Warsi Wondered:
Sponsored by ITServiceContractSecrets.com SPHomeRun.com 1. If it’s a Good Idea to Offer IT Support Over Facebook and Twitter
Sponsored by ITServiceContractSecrets.com SPHomeRun.com as Part of a Help Desk
Sponsored by ITServiceContractSecrets.com SPHomeRun.com 2. If the Response Should Go Back Out Over the Same Originating Social Media
Sponsored by ITServiceContractSecrets.com SPHomeRun.com There’s No Denying that for a Tech-savvy Audience,
Sponsored by ITServiceContractSecrets.com SPHomeRun.com Especially College Students, Faculty, and Staff, Social Media is Incredibly Popular
Sponsored by ITServiceContractSecrets.com SPHomeRun.com Looking at Students, Faculty, and Staff as Internal Customers
Sponsored by ITServiceContractSecrets.com SPHomeRun.com and Prospective Internal Customers
Sponsored by ITServiceContractSecrets.com SPHomeRun.com Because Neither Twitter nor Facebook Mandate Private,
Sponsored by ITServiceContractSecrets.com SPHomeRun.com One-on-one Contact,
Sponsored by ITServiceContractSecrets.com SPHomeRun.com And Most People Tend to Use these Social Media Tools very Publicly,
Sponsored by ITServiceContractSecrets.com SPHomeRun.com More Traditional Help Desk SaaS Offerings May Be a Better Fit
Sponsored by ITServiceContractSecrets.com SPHomeRun.com to Assure Confidentiality
Sponsored by ITServiceContractSecrets.com SPHomeRun.com Most Popular SaaS-based Help Desk Systems, Like Desk.com and Zendesk,
Sponsored by ITServiceContractSecrets.com SPHomeRun.com Make it Very Easy to Convert Social Media-originated Requests into Support Tickets
Sponsored by ITServiceContractSecrets.com SPHomeRun.com If Your IT Department’s Help Desk
Sponsored by ITServiceContractSecrets.com SPHomeRun.com Has its Own Twitter Profile and Facebook Page for Students,
Sponsored by ITServiceContractSecrets.com SPHomeRun.com You can Use These Channels to Distribute Tips and Breaking News,
Sponsored by ITServiceContractSecrets.com SPHomeRun.com and Just as Important: Make it Crystal Clear Above the Fold
Sponsored by ITServiceContractSecrets.com SPHomeRun.com How to Properly Log IT Support Help Desk Requests
Sponsored by ITServiceContractSecrets.com SPHomeRun.com How Does Your Company Deal with Help Desk Requests
Sponsored by ITServiceContractSecrets.com SPHomeRun.com that Originate on Twitter and Facebook?
Sponsored by ITServiceContractSecrets.com SPHomeRun.com Please Share Your Tips and Hints in the Comments Area Below
SPHomeRun.com Recommended Reading: IT Service Contract Secrets for Getting More Repeat Clients and Recurring Service Revenue Download this Free Special Report Now at ITServiceContractSecrets.com Copyright © SP Home Run Inc. All worldwide rights reserved. SP Home Run is a registered trademark of SP Home Run Inc.

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