http://ITServiceContractSecrets.com SUMMARY SLIDES: Suffering from IT scope creep? This article offers some strategies to avoid constantly changing expectations. Copyright (C) SP Home Run Inc. SP Home Run is a registered trademark of SP Home Run Inc. All worldwide rights reserved.

1. SPHomeRun.com
Avoiding Scope
Creep –
How to Make Sure
Your Clients Play Fair
Courtesy of the
Small Business Computer Consulting Blog
http://blog.sphomerun.com

2. Sponsored by ITServiceContractSecrets.com
SPHomeRun.com
Scope Creep
Can be Caused by
New Equipment
Appearing On Site
Without Notice

3. Sponsored by ITServiceContractSecrets.com
SPHomeRun.com
or When Clients
Start to Use
New Software
Packages Without
Prior Arrangement

4. Sponsored by ITServiceContractSecrets.com
SPHomeRun.com
It is Possible to
Mitigate the Effects
of Scope Creep
and Make Sure that

5. Sponsored by ITServiceContractSecrets.com
SPHomeRun.com
Clients Always
Play Fair
(and PAY Fair)
When the
Goalposts Move

6. Sponsored by ITServiceContractSecrets.com
SPHomeRun.com
All it Takes is
Foresight and
Careful
Relationship
Management

7. Sponsored by ITServiceContractSecrets.com
SPHomeRun.com
The Importance
of Contracts

8. Sponsored by ITServiceContractSecrets.com
SPHomeRun.com
Well-Considered
Contracts will
Help to Keep it
Under Control

9. Sponsored by ITServiceContractSecrets.com
SPHomeRun.com
Make Sure that
Contracts Contain
Clear Details as to
What is and is Not
Supported

10. Sponsored by ITServiceContractSecrets.com
SPHomeRun.com
Communication
and Expectation
Management

11. Sponsored by ITServiceContractSecrets.com
SPHomeRun.com
Good Client
Communication
Ensures that
Everyone Knows
What to Expect

12. Sponsored by ITServiceContractSecrets.com
SPHomeRun.com
Of the Agreement
Between Client
and Support
Provider

13. Sponsored by ITServiceContractSecrets.com
SPHomeRun.com
Clear Objectives
and Milestones
Can Help with
Expectation
Management

14. Sponsored by ITServiceContractSecrets.com
SPHomeRun.com
And Make Clients
Aware that
Unforeseen
Changes Can Result
in Extra Costs

15. Sponsored by ITServiceContractSecrets.com
SPHomeRun.com
Scope Creep
Can be Avoided
if Everyone
Talks Openly

16. Sponsored by ITServiceContractSecrets.com
SPHomeRun.com
And Respect Exists
Between Client and
Provider

17. Sponsored by ITServiceContractSecrets.com
SPHomeRun.com
Do You Experience
Scope Creep with
Your Clients?

18. Sponsored by ITServiceContractSecrets.com
SPHomeRun.com
Share Your
Horror Stories
in the Comments
Below

19. SPHomeRun.com
Recommended Reading:
IT Service Contract Secrets
for Getting More Repeat Clients and
Recurring Service Revenue
Download this
Free Special Report Now at
ITServiceContractSecrets.com
Copyright © SP Home Run Inc. All worldwide rights reserved.
SP Home Run is a registered trademark of SP Home Run Inc.