1. CASE STUDY Nº 5: Stress management
Developed by: AFT
This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission
cannot be held responsible for any use which may be made of the information contained therein.

2. INTRODUCTION
As we learnt from Module 5, not only drivers have to work on the
prevention of stress related to work , but also employers/managers .
The regional sickness insurance funds of the Ile-de-France region (Paris
region), CRAMIF, implemented various work stress prevention initiatives
and proposes to companies on a voluntary basis a methodology to
accompany companies in finding solutions to implement measures to
fight stress at work.
Besides, it is presently implementing actions, sector by sector, to
enhance training related to psychosocial risks in companies.
The methodology presented is that of based on a voluntary basis to
prevent stress at the workplace. 1

3. DESCRIPTION
This participative approach helps the company in measuring the
stress felt by the employees, identifying the working elements
being at the origin of stress and to propose solutions to reduce
the sources of stress.
The approach is based on the participation of all the employees of
the company (or of one representative sample) and is
anonymous.
Before entering practically into the different steps of the
procedure, a first meeting is organized gathering:
• A CRAMIF expert in charge of the accompanying
procedure
• The Director or his/her representative
• The Health and safety Department representatives
• Employees representatives
They will discuss and share opinions. At the end they should
elaborate jointly, the organisational & psychosocial diagnosis
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4. DESCRIPTION
Basically the procedure is the following:
 PHASE 1: Creation of a working group and theoritical framework
presentation
 The role of the working group is to communicate about the
approach and make the employees aware of its positive
consequences. Besides, its aim is to follow the evolution of the
study and to validate every stage, to participate in the results
gathering and implementation of solutions
 PHASE 2: Company presentation and data analysis (2 months)
 A meeting should be foreseen (at least two hours), where
the company data should be presented especially these
concerning organisation , number of sick leaves, turnover
etc…
 The study should bring interpretative elements of the
results of the extensive survey. The information collected
during this phase allows also to determine the appropriate
independent variables, in function of particular hypotheses
relative to the sources of stress and to their localization in
specific groups of workers (age, sexe, seniority, job). 1

5. DESCRIPTION
 PHASE 3: Real work conditions observations and employees
interviews
 Real conditions of work willbe observed without siturbing
the work processes. Interviews will be undertaken among
a representative number of workers from different
departments (no more than 30 min)
 PHASE 4: Presentation and validation of the questionnaire by
the working group
 According to the interviews, specific questionnaires will
be drawn and validated by the working group.
 PHASE 5: Communication plan
 All the wokers should know about the approach
(objectives and methods).
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6. DESCRIPTION
 PHASE 6: Questionnaire distribution among the employees
and gathering of the answers (2 months)
 PHASE 7: Results analysis by the CRAMIF expert (min 2
months)
 PHASE 8: Presentation of the results and solution proposition
(first draft of the action plan)
 PHASE 9: New evaluation after the action plan implementation
 A new evaluation will be made after a certain time when
the actions are implemented
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7. WHAT CAN YOU LEARN FROM THIS CASE STUDY?
• There exist tools that can help companies to undertake a
stress prevention approach.
• The key word of this approach is « TOGETHER ».
• Implementing such actions should be on avoluntary basis of
course but with the consultation of all actors of the
companies.
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8. FINAL COMMENTS
• There are not only private actors but also public actors that can
help companies and provide them sometimes subsidies for the
implementation of such approaches.
• This method can be used by all kind of companies.
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9. The project consortium