How Serendipity and the Microsoft Office Graph Will Change Your Business Forever
Soulsailor Consulting is a small micro-consultancy focussed on:
"Enabling organisational value by positively disrupting technology projects"
bit.ly/BuySPGovManifesto
Do we even have a problem?
Do we even have a problem? Maybe challenges or opportunities is a better word?
Plethora of Knowledge that we don’t know how to deal with
Aging population
Job roles that didn’t exist a few years ago
Rapid advancement of tech
Global \ remote workforce
[T]here are known knowns; there are things we know that we know.There are known unknowns; that is to say there are things that, we now know we don't know.But there are also unknown unknowns – there are things we do not know we don't know.”—United States Secretary of Defense, Donald Rumsfeld
Dave Snowden (Ex-IBM)
Place of Multiple Belongings – multiple influencers
SenseMaking model, not a Classification Model
Highlight Analysis versus Facilitation in each zone.
SharePoint Projects are typically in the Complex zone
Business Problems & SharePoint projects are what I would class as “Complex” Problems
Show the pronounced ‘canevan’ - Cynefin Matrix… Show where Business & SharePoint is versus a technology problem.
Simple Domain - “Everytime you do X you get Y”
Complicated Domain - “If you apply method A, on the advice of experts B and C, you will get to Z”
Exchange deployment
Complex Domain - “Based on department X feedback, let’s try this new configuration of sites, document libraries, folders and content types”
Business projects & SharePoint
Chaotic Domain- “Try method A and see whether it got you any closer to Z. Review whether your understanding of Z has changed as a result”
http://www.youtube.com/watch?v=N7oz366X0-8
Serendipity means a "fortuitous happenstance" or "pleasant surprise".
It was coined by Horace Walpole in 1754. In a letter he wrote to a friend Walpole explained an unexpected discovery he had made by reference to a Persian fairy tale, The Three Princes of Serendip. The princes, he told his correspondent, were “always making discoveries, by accidents and sagacity, of things which they were not in quest of”.
Who is it appropriate for?
Dunbar's number is a suggested cognitive limit to the number of people with whom one can maintain stable social relationships
It has been proposed to lie between 100 and 250, with a commonly used value of 150
Switch off the projector.
Do a manual Office Graph \ Serendipity
Turn to someone next to you and tell them something interesting about yourself…..
Now stand-up if you learnt something that MAY be of value in the future to you?
Fortuitous Hapinstance
I think Microsofts journey in this direction started with FAST Search….
But from a user experience perspective you just got the kinda search results you expect from Bing or Google…
The start of Oslo and Office Graph.
Hugh Wood says (In a discussion before the Oslo announcement about Serendipity in workplace design etc:
"Through patterns of social interaction, decisions can be pre-empted, in computing this is also the way search engines are going.
Even predictive text"
The serendipity in me saying this, was that it was months before Graph was announced. ;)“
It did sort of exist before in at least 2 other forms
Yammer - Yammer Enterprise Graph - Enterprise Graph, which Yammer introduced by trying to show how users were related to one another.
Dynamics
Ain’t for the business… it’s just more technology (very cool technology).
By leveraging insights from Office 365 and mapping the relationships between people, groups, files and conversations through machine learning, we can intelligently connect and surface the most relevant content using the Office Graph.
This is the power of social, cloud, big data, and machine learning coming together. Office Graph will power many new personalized and contextual experiences for people using Office 365
The plumbing the technology the brains behind a new world of search and discovery
An edge is always from actor (you) to object (like a document, meeting, list, yammer conversation etc)
Each edge has several characteristics, like type or weight (importance).
An edge can be public or private:
Public: With security trimming a "modify" or "create" relationships is public and people can discover it
Private: An object, which is connected to the Actor by a private edge, cannot be discovered by other users, such as viewing content
Welcome to Office Delve / Codename Oslo
Now is cool, but the future value isI think where we should focus our attention.
With 90 day release cycles this future may not be that far away,,,
More sources of signals, hybrid support, and APIs for third-party signals
Open API’s for use internally and externally
Enable us to create signals
Create our own sentiment analysis
Create our own reactions
Make our own insights on data, interactions
This to me will be THE breakthrough….
When we can look internally and externally and pull all that data together (no silos please)
Listening to external systems, social media, SAP, O365 and interpreting these signals.
Dynamics has some of this… Insights through our CRM contacts, what are they doing, who else knows them etc.
[VERY] Clever technology
Big Data (Internally and Externally)
Control
So how will this change the face of your business, your customers and your workforce?
Ask the audience
More focus on social and people.
Context aware – what ive been pushing clients to do for years
Efficiency increases
Increase the awareness and value of knowledge (sum of the parts)
Social architect – what signals, what relationships, what does it all mean?
Internal and external if we do this right and use it for Good #Dont’BeEvil
All well and good generating signals and analysing, but no value if we don’t do anything with these outputs (Oslo is the 1st step), but it is a showcase, an insight into one direction you can take with this stuff
Why do we need this stuff?
What about legislation such as “Right to be forgotten”
What do we track? Privacy \ Data protection \ Local Laws
What if we don’t like what the ‘system’ tells us?
Can we always infer what the relationships mean?
What about ‘false positives’ serendipity-squared – story of sharing Spotify subscription or Buying kids presents messing up the analytics of Amazon
(All information governance considerations)
[External] Systems will make assumptions as to what we want to share (Do we want this?)
Interactions may be tracked that we don’t want or expect
We will have access to a flood of more data and potential insights (what do we do with this?)
Crazy Good or Crazy Bad….
PA versus PI
It feels like we will all end up with this technology being our own PI (Private Investigator) rather than PA (Assistant… the technology rather than helping achieve our goals is telling us stuff we do or maybe do not want to know!
Via API and social listening…. I’m interested in Office Graph, a friend has an internal business meeting, one of the attendees has a personal friend who is writing a whitepaper (Office Word web app) that has “Office Graph” in the title, Office Graph API does a linkedin request, he accepts, Office Graph does a meeting request etc etc etc….
bit.ly/BuySPGovManifesto
Soulsailor Consulting is a small micro-consultancy focussed on:
"Enabling organisational value by positively disrupting technology projects"