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Offline to Online Data Management & Process after Hurricane sandy
Sougwen Chung, Interactive art director / Interoccupy
Where to begin?

Information re: volunteer locations / needs found in            Occupy sandy mobilized faster
- news (sources: red cross, fema, etc)                          Mutual aid
- Word of mouth -> local drop off in my neighbourhood           Communities helping communities
- Unreliable information via youtube re local drop off points
- Finding a comprehensive resource in OccupySandy.org           - Organic entity’s burgeoning process
                                                                - communication flow gaps
Occupy Sandy V1
Built on the Interoccupy Network -> Publishing platform for Occupy

System not built for the breadth of information that would come
Volunteer submitted map

manually updated

1 map of dozens

volunteer commitment to maintenance

duplication / inconsistencies impact authority of
information
Inefficiencies encountered:

- SYNCING ISSUES
multiple places where information needs to be
updated

- COMMUNICATION ISSUES
Urgent requests are made but seldom is there
follow up for when request has been fulfilled

- SO MUCH LAG
crazy bottlenecking makes information updates
slow

- Pushing the cart before the horse
the nature of rapid response?
Occupy Sandy
Process: Week 1 Overview



- Email / on-site spreadsheet
(120+ person collab doc)

- Wordpress

- Google Maps

- To do list spreadsheet

- manual updates, closed system
Using existing tools....

Leveraging Google Fusion Tables / Social Media
Occupy Sandy
Process: Present Overview


DATA SOLUTION:

Google Fusion Tables
- Consolidated data
- leverage existing product
- low barrier to entry across teams
- map visualization + publishing to website via
Fusion Table API



UPDATE SOLUTION:
Using existing tools....

- Google Fusion tables
were made for data
management and
visualization.
- Twitter was made for
short, timely, updates
and communication
The Obvious Solution
- Insight: It isn’t the most elegant solution, it was the easiest to implement with limited time / resources
THE RESULT
Built in less than 6 days, small team...
Using existing Occupy network / circle of trust...
Erica Heinz, Greg Osofsky, Charles(Radgeek),
Michael Badger, Andrea Ciannavei,
Sougwen Chung


Updates via twitter
Timely posts, hashtags, facilitates
communication between major on-site relief
efforts and individuals for needs fulfillment
THE RESULT
Built in less than 6 days, small team...
Using existing Occupy network / circle of trust...
Erica Heinz, Greg Osofsky, Charles(Radgeek),
Michael Badger, Andrea Ciannavei,
Sougwen Chung

- Locations can be filtered by type & Location
- improved information design
- Colour coded
- Community pages are filtered embeds of the
same data set (Whee)
THE RESULT
Built in less than 6 days, small team...
Using existing Occupy network / circle of trust...
Erica Heinz, Greg Osofsky, Charles(Radgeek),
Michael Badger, Andrea Ciannavei,
Sougwen Chung

- Locations can be filtered by type & Location
- improved information design
- Colour coded
- Community pages are filtered embeds of the
same data set (Whee)
Result:
Occupy Sandy volunteer data populates on
volunteer layer on Google Crisis maps
Next steps: TECH

In talks with Google re: how to improve
fusion tables

Integration with Sahana, software made
specifically for on-site disaster
response. Sahana updates to FT
(dreamworld)
Next steps: Process / Communication / Narrative

Documenting lessons learned this time around for future
response efforts

improving communication between On-site and Online
(still a lot of gaps and redundancy)

Creating narrative through collaborations to educate,
raise awareness, sustain interest
Relevant questions                               Recap

                                                 1) Don’t reinvent the wheel
!   - What don’t I know that I NEED to know to
help?                                            2) Support systems already in place and offer
    - does it already exist? Can I improve /     another perspective
leverage existing product if it does?
                                                 3) The silver lining in data entry
                                                 Understanding more about whats needed by doing
                                                 unfun stuff / gaining trust / asking questions
- IMMEDIATE:                                          MEDIUM TERM

Assisting in designing Workflows for volunteers        1) How to collaborate with the Fusion Table team,
!   - placement, education, coordination,             get the right contacts, to share what we’ve learned.
scheduling, TRUST                                     Help them improve their product.
                                                       -- First meeting on Monday
- Long term commitment
!     - Creating content that initiates /             2) How to document processes for initial
encourages people to get involved after the           collaboration -- easy to implement in a small team
initial shock of crisis has worn off, sustained       but the issue of getting people to work together is
engagement                                            still a huge issue
                                                        -- fragmented processes
- Improving communicating between Online and            -- distance is a factor
Onsite                                                  -- i know what i know, you know what you know
!    - currently onsite is testing this proprietary
software called Sahana                                3) First responders starter kit. Formalizing the
!    - inking their information with interoccupy      systems started at Interoccupy.
                                                      The resources ARE out there in many forms but AWARENESS is
                                                      limited. Doing more research and documenting / sharing... resulting in
                                                      hopefully a reduced barrier to entry.. look into
                                                      (Hurricane Hackers, Sahana, Spark Relief maps, Need Supply, more..)
Thanks!
contact: soujourns@interoccupy.net
twitter: @sougwen

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Occupy Sandy Presentation for Yoxi / #OperationSandy @NYU

  • 1. Offline to Online Data Management & Process after Hurricane sandy Sougwen Chung, Interactive art director / Interoccupy
  • 2. Where to begin? Information re: volunteer locations / needs found in Occupy sandy mobilized faster - news (sources: red cross, fema, etc) Mutual aid - Word of mouth -> local drop off in my neighbourhood Communities helping communities - Unreliable information via youtube re local drop off points - Finding a comprehensive resource in OccupySandy.org - Organic entity’s burgeoning process - communication flow gaps
  • 3. Occupy Sandy V1 Built on the Interoccupy Network -> Publishing platform for Occupy System not built for the breadth of information that would come
  • 4. Volunteer submitted map manually updated 1 map of dozens volunteer commitment to maintenance duplication / inconsistencies impact authority of information
  • 5. Inefficiencies encountered: - SYNCING ISSUES multiple places where information needs to be updated - COMMUNICATION ISSUES Urgent requests are made but seldom is there follow up for when request has been fulfilled - SO MUCH LAG crazy bottlenecking makes information updates slow - Pushing the cart before the horse the nature of rapid response?
  • 6. Occupy Sandy Process: Week 1 Overview - Email / on-site spreadsheet (120+ person collab doc) - Wordpress - Google Maps - To do list spreadsheet - manual updates, closed system
  • 7.
  • 8. Using existing tools.... Leveraging Google Fusion Tables / Social Media
  • 9. Occupy Sandy Process: Present Overview DATA SOLUTION: Google Fusion Tables - Consolidated data - leverage existing product - low barrier to entry across teams - map visualization + publishing to website via Fusion Table API UPDATE SOLUTION:
  • 10. Using existing tools.... - Google Fusion tables were made for data management and visualization. - Twitter was made for short, timely, updates and communication
  • 11. The Obvious Solution - Insight: It isn’t the most elegant solution, it was the easiest to implement with limited time / resources
  • 12. THE RESULT Built in less than 6 days, small team... Using existing Occupy network / circle of trust... Erica Heinz, Greg Osofsky, Charles(Radgeek), Michael Badger, Andrea Ciannavei, Sougwen Chung Updates via twitter Timely posts, hashtags, facilitates communication between major on-site relief efforts and individuals for needs fulfillment
  • 13. THE RESULT Built in less than 6 days, small team... Using existing Occupy network / circle of trust... Erica Heinz, Greg Osofsky, Charles(Radgeek), Michael Badger, Andrea Ciannavei, Sougwen Chung - Locations can be filtered by type & Location - improved information design - Colour coded - Community pages are filtered embeds of the same data set (Whee)
  • 14. THE RESULT Built in less than 6 days, small team... Using existing Occupy network / circle of trust... Erica Heinz, Greg Osofsky, Charles(Radgeek), Michael Badger, Andrea Ciannavei, Sougwen Chung - Locations can be filtered by type & Location - improved information design - Colour coded - Community pages are filtered embeds of the same data set (Whee)
  • 15. Result: Occupy Sandy volunteer data populates on volunteer layer on Google Crisis maps
  • 16. Next steps: TECH In talks with Google re: how to improve fusion tables Integration with Sahana, software made specifically for on-site disaster response. Sahana updates to FT (dreamworld)
  • 17.
  • 18. Next steps: Process / Communication / Narrative Documenting lessons learned this time around for future response efforts improving communication between On-site and Online (still a lot of gaps and redundancy) Creating narrative through collaborations to educate, raise awareness, sustain interest
  • 19. Relevant questions Recap 1) Don’t reinvent the wheel ! - What don’t I know that I NEED to know to help? 2) Support systems already in place and offer - does it already exist? Can I improve / another perspective leverage existing product if it does? 3) The silver lining in data entry Understanding more about whats needed by doing unfun stuff / gaining trust / asking questions
  • 20. - IMMEDIATE: MEDIUM TERM Assisting in designing Workflows for volunteers 1) How to collaborate with the Fusion Table team, ! - placement, education, coordination, get the right contacts, to share what we’ve learned. scheduling, TRUST Help them improve their product. -- First meeting on Monday - Long term commitment ! - Creating content that initiates / 2) How to document processes for initial encourages people to get involved after the collaboration -- easy to implement in a small team initial shock of crisis has worn off, sustained but the issue of getting people to work together is engagement still a huge issue -- fragmented processes - Improving communicating between Online and -- distance is a factor Onsite -- i know what i know, you know what you know ! - currently onsite is testing this proprietary software called Sahana 3) First responders starter kit. Formalizing the ! - inking their information with interoccupy systems started at Interoccupy. The resources ARE out there in many forms but AWARENESS is limited. Doing more research and documenting / sharing... resulting in hopefully a reduced barrier to entry.. look into (Hurricane Hackers, Sahana, Spark Relief maps, Need Supply, more..)

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