This document summarizes a presentation about navigating government 2.0 and community engagement. It discusses how governments are evolving to become more open, collaborative and co-productive by utilizing new technologies and tools. It explores how citizen expectations have changed with the rise of the internet and how governments need to adapt to better meet public needs and build trust through open engagement and sharing information and data. The presentation provides examples of how governments can foster collaboration internally and with citizens by encouraging content creation, gathering ideas and feedback openly, and working across boundaries to solve problems.
navigating the new social: Gov 2.0 and community engagement
1. navigating the new socialGov 2.0 and community engagement Patrick McCormick Manager Digital Engagement Department of Justice Community Engagement Melbourne 17 February 2011 Unless indicated otherwise, content in this presentation is licensed:
4. navigating the new socialGov 2.0 and community engagement we are here now charting a different course tinkering with new tools toward public purpose
5. Map of Online Communities 2010: Randall Munroe/xkcd, Ethan Bloch/Flowtown 1. we are here now
6. what is this thing, Gov 2.0 ? Gov2.0 web 2.0 government the new economy begins with technology and ends with trust - Alan Webber 1993
7. a working definition of Gov 2.0 Gov 2.0 begins with public purpose and ends with trust and is powered by… citizens, government, technology and PSI on the Internet (what we usually talk about when we talk about Gov 2.0)
8. what does this have to do with us? public sector public policy public goods public services
9. we need to go back to first principles public purpose public sector public policy public goods public services
11. but Gov 2.0 is powered by technology citizens technology internet government PSI
12. Gov 2.0 begins with public purposeand ends with trust technology citizens public purpose trust internet PSI government
13. the tragedy of the commons the situation in which multiple individuals, acting independently, and solely and rationally consulting their own self-interest, will ultimately deplete a shared limited resource even when it is clear that it is not in anyone's long-term interest for this to happen - Wikipedia Wikipedia
14. the bounty of the digital commons close to zero marginal cost of production close to zero marginal cost of distribution scale not scarcity
17. the public sector is evolving read-only rigid, prescriptive, hierarchical 20th century administrative bureaucracy new public management - performance triple bottom line - shareholders and stakeholders co-productive, shared enterprise read-write agile, principled, collaborative
18. citizen expectations are changing 3 types of expectations - Charlie Leadbeater I need – essential services government must provide I want – discretionary services responding to demand I can – option to self select, participate, co-produce why now? Internet 1.0 – low or no cost production and distribution netizens 1.0 – surplus computing and doing capacity web 2.0 - new tools, behaviours, expectations
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22. emerging policy platform Victoria parliamentary inquiry into PSI VPS innovation action plan government response on PSI government 2.0 action plan Commonwealth Gov 2.0 Taskforce report APSC online engagement guidelines declaration of open government
26. evidence based policy and targeted services?people are talking in new ways, in new places Alcohol & Street ViolenceSocial Media Analysis Month on Month Trend April 2010
27. what are the costs and gaps of traditional methods? Violent CBD brawl Street violence talk spawned by Williams’ death
28. focus on outcomes over processes ‘the cathedral and the bazaar’ – Eric Raymond new tools demand less structured approach business cases need iterative, adaptive methodologies to respond to unexpected challenges, benefits
29. follow rules of disruptive innovation think big start small fail fast
36. 5 principles for adoption focus on low-level pain, not high-level possibilities go for incremental gains, not overnight success don't bother nailing down requirements no progress without political juice make sure something happens when nothing happens Scott Ryser RRW: http://www.readwriteweb.com/enterprise/2010/11/5-principles-for-enterprise-adoption.php
44. shared public purpose outcomes focus - communicate goals shared responsibility, social capital creating co-production opportunities open and transparent - access to PSI
60. navigating the new socialGov 2.0 and community engagement we are here now charting a different course tinkering with new tools toward public purpose
62. re-using this presentation? the fine print… Parts of this presentation not under copyright or licensed to others (as indicated) have been made available under the Creative Commons Licence 3.0 Put simply, this means: you are free to share, copy and distribute this work you can remix and adapt this work Under the following conditions you must attribute the work to the author: Patrick McCormick (pat.mccormick@justice.vic.gov.au or paddy@post.harvard.edu) you must share alike – so if you alter or build upon this work you have to keep these same conditions Unless stated otherwise, the information in this presentation is the personal view of the author and does not represent official policy or position of his employer