This document contains a chapter of multiple choice and essay questions about intentional interviewing and counseling. Some key points covered include: - The microskills hierarchy describes counseling skills in order of importance from attending to influencing to skill integration. - Natural style, cultural awareness, and practicing skills through feedback are important for developing counseling competence. - Interviewing obtains information, counseling addresses normal development, and psychotherapy focuses on deeper problems. - The concepts of relationship, story and strengths, goals, restory, and action can be used to help a client with interpersonal conflict issues. - Counseling can occur in various settings like private offices, community centers, and increasingly online, with different considerations for each approach.

1. Chapter 1
MULTIPLE CHOICE QUESTIONS
1. Intentional interviewing is concerned with
a) finding the single best response for each client statement.
b) the counselor knowing one theory exceptionally well.
c) having many alternative responses available to any client statement.
d) explaining to the client why you made that particular choice.
ANS: C PG: 18
2. According to the authors, the "perfect empathetic response"
a) is a useful goal, but extremely difficult to attain.
b) is often sought by counselors who seek "right" answers to solve client problems, even though
"right answers" may not exist.
c) should be a goal for the most effective interviewer.
d) demonstrates that you have achieved full intentionality.
ANS: B PG: 16
3. Different cultural groups
a) require counseling from a member of her or his own culture.
b) may require differing approaches to the interview.
c) benefit from the best of traditional counseling theories.
d) illustrate that the concept of intentionality may be incorrect at times.
ANS: B PG: 14
4. Which definition of natural style is closest to that of the text?

2. a) The way we are
b) Your ability to intentionally adapt to changing life situations
c) Your natural communication style
d) How able you are to listen to others
ANS: C PG: 21
5. The Microskills Hierarchy
a) demonstrates clearly that different clients have different needs.
b) demonstrates that alternative settings for counseling require different skills.
c) describes the skills in order of importance.
d) provides a picture of the microskills as they move from attending to influencing to skill
integration.
ANS: D PG: 10
6. The authors argue that natural style is a basic building block of intentional counseling. Which of the
following is NOT part of their view of natural style?
a) It is best to identify one’s natural style and then always hold to it.
b) We all have natural strengths in communication.
c) Too many people in interviewing training may forget the many strengths they bring to the
course even before instruction begins.
d) Instruction, practice, and learning new skills and strategies can enhance natural style.
ANS: A PG: 21
7. Research validation of the microskills framework reveals
a) very little transfer from the practice session to the real world.
b) consistent positive transfer.
c) transfer of the learning if the student has mastered the skills.

3. d) skills must be practiced in the real world to ensure transfer of learning.
ANS: D PG: 13
8. Which of the following is NOT true about research into microskills?
a) The skills have been shown to be teachable and show construct validity.
b) Practice with the skills to competence levels appears to be especially important in
developing competence.
c) People can learn to use the skills but their impact on clients is minimal.
d) Different counseling theories have different patterns of microskill usage.
ANS: C PG: 13
9. The RESPECTFUL model reminds us that
a) All interviewing involves multicultural and diversity dimensions.
b) Diversity includes areas often missed by definitions of multiculturalism such as
experience with trauma, social class, family background, and location and language.
c) We will be spending a lifetime learning more about the many issues of diversity.
d) All of the above.
ANS: D PG: 14
10. In the RESPECTFUL model the “C” stands for:
a) Credo, religion, and spirituality.
b) Caucasian ethnicity.
c) Chronological, developmental lifespan.
d) Class background, socioeconomic status.
ANS: C PG: 14
11. In interviewing, the microskills may have

4. a) different effects on people from varying cultural backgrounds.
b) consistent and predictable effects on people from varying cultural backgrounds.
c) limitations due to lack of emphasis on multicultural issues.
d) predictable impact on White clients, but not on People of Color.
ANS: A PG: 17
12. If you ask an open question, the intentional prediction is
a) it will puzzle clients as they need more direction.
b) it will seem like an intrusion.
c) it won’t work cross-culturally.
d) the client will talk more about the topic.
ANS: D PG: 18
13. Primarily focused on normal, developmental issues and concerns.
a) interviewing
b) counseling
c) psychotherapy
d) counseling and psychotherapy
ANS: B PG: 7
14. Useful for obtaining information about a client.
a) interviewing
b) counseling
c) psychotherapy
d) interviewing and counseling
ANS: A PG: 7

5. 15. Most often considered related to deeper problems and issues.
a) interviewing
b) counseling
c) psychotherapy
d) interviewing and psychotherapy
ANS: C PG: 7
16. Newest counseling specialization approved by CACREP.
a) Gerontological Counseling
b) Clinical Mental Health Counseling
c) Counseling Psychology
d) Career Counseling
ANS: B PG: 8
17. Uses microskills with all clients.
a) interviewing
b) counseling
c) psychotherapy
d) all of the above
` ANS: D PG: 9
18. Intentional competence implies
a) that you have the ability to predict what clients will say in response to your helping leads,
but you are also able to flex and change style if that doesn’t happen.
b) that you can almost always predict client response to good interviewing skills.
c) that you are willing to change to the client’s desires when they avoid questions.

6. d) willingness to learn from your mistakes.
ANS: A PG: 18
19. Listening to client stories and narratives is described by the authors as central to the helping process.
We can build client strengths through
a) listening patiently to the client’s full story before moving on.
b) seeking to find positive assets and strengths within the client story, even if the
story is full of difficulties and problems.
c) ignoring negative parts of the story and focusing only on the positive.
d) drawing on counseling theory in a careful manner.
ANS: B PG: 11
20. Most important to developing competence in the microskills is
a) understanding the concepts.
b) audio and videotape feedback.
c) learning to identify and classify skills.
d) practice.
ANS: D PG: 13
21. Drawing out the details of a client’s concern, issue, or problem.
a) story and strengths
b) goals
c) restory
d) action
ANS: A PG: 11
22. Find strengths and resources in every client.

7. a) goals
b) positive asset
c) restory
d) action
ANS: B PG: 17
23. Help clients find new ways of thinking and talking about their issues and concerns
a) story and strengths
b) goals
c) restory
d) action
ANS: C PG: 11
24. Help the client take what is learned out of the interview.
a) story and strengths
b) goals
c) restory
d) action
ANS: D PG: 11
25. Which of the following is false?
a) Eye contact and body language patterns differ among cultural groups.
b) Religion, class, and gender are part of multicultural differences.
c) We can expect individuals from certain cultural groups to have the same behavior.
d) Stereotyping individuals or cultural groups is inappropriate.
ANS: C PG: 13-14

8. 26. The foundation of the Microskills Hierarchy is (are)
a) ethics, multicultural competence, and wellness
b) attending behavior
c) influencing behavior
d) determining one’s own personal style of helping
ANS: A PG: 10
27. Concerning the relationship of microskills to counseling theory—
a) we can predict counseling results from microskills.
b) different theories have varying patterns of microskill usage.
c) theories focus on individual concerns.
d) action in interviewing is related to one’s theory of choice.
ANS: B PG: 11-12
28. Interviewing, counseling, or psychotherapy usually take place in ______________
a) Private offices.
b) Behavioral Health Centers or community centers.
c) Homes.
d) All of the above.
ANS: D PG: 19
29. Which of the following is usually found in the office of anyone who counsels children?
a) Games.
b) Playhouses.
c) Play materials (e.g., Play doh).

9. d) All of the above.
ANS: D PG: 20
30. Which of the following statements about online counseling is false?
a) The Internet allows you to talk with counselors 24/7..
b) There are no known rules or guidelines for conducting online counseling.
c) Internet-based counseling is always free.
d) All of the above.
ANS: B PG: 21
31. According to James Lanier in the text, many African American youth
a) find the usual European American approach to counseling
compatible.
b) may prefer the word “concern” to “problem.”
c) enjoying digging into and working through the problem.
d) prefer attending behavior to questions.
ANS: B PG: 17
ESSAY QUESTIONS
1. "I'm not sure where to focus career-wise. The job market is tight. I really want to be a teacher. I like
kids. But then, I am getting married when I graduate. And what can I do with a major in history?"
a) What would you say to this client?
b) Discuss your response in relation to the concept of intentionality.
c) One of your goals might be to help this client become more intentional. What would he or
she be like at the end of counseling if your work has been successful and the client has increased
ability to be intentional?

10. PG: 16-18
2. Let us suppose that the client is a White European-American, then an African-American or
Latina/Latino. How would your responses change or remain similar? Are there contextual issues,
which need to be considered as part of the helping interview?
PG: 12-16
3. Cultural intentionality asks us to act with a sense of capability and decide from a range of alternative
actions in changing life situations with awareness of cultural differences. Taking the concept, how
would you apply it to a client who presents you with
a) just being fired (man? woman?)
b) the spouse has just deserted the family?
c) a death in the family?
d) issues of child abuse?
PG: 16-18
4. Define interviewing, counseling, and psychotherapy.
PG: 6-7
5. Define and discuss the similarities and differences between counseling and interviewing.
PG: 6-7
6. Outline the main points and concepts of the Microskills Hierarchy.
PG: 9-11
7. Name and briefly explain the 5-stages of the well formed interview.
PG: 11
8. Imagine a client comes to you with an issue around interpersonal conflict. How would you use the
relationship—story and strengths—goals—restory—action concepts to facilitate their development?
Provide concrete examples of your actions within each of the four concepts.
PG: 11
9. Describe and explain the different places where counseling happens nowadays.

11. PG: 18-21
10. Discuss the different things you can do to make your counseling office more welcoming and
functional to serve a diverse population of clients.
PG: 19-20
11. What are the pros and cons of online counseling and what Internet-based services may improve its
delivery?
PG: 20-21
12. Define yourself as a multicultural being using the RESPECTFUL model. What are your many
varying cultural backgrounds? How might your background and experience affect your work in
interviewing, counseling, and psychotherapy?
PG: 14-15