MGT 330 Final Exam Version 2 Answers 1) The four traditional functions of management include planning, organizing, leading, and service. A. False B. True 2) _______________ involves analyzing a situation, determining goals to be pursued, and deciding upon the actions that will be taken to achieve these goals. A. Planning B. Organizing C. Leading D. Staffing 3) Planning involves all of the following EXCEPT: A. Deciding actions to be taken B. Determining rewards for goals achievement C. Determining objectives D. Analyzing current situations 4) The macroenvironment includes all of the following EXCEPT: A. New entrants B. International developments C. Government policies D. Technology 5) The competitive environment includes all of the following EXCEPT: A. Financial status B. Customers C. Competitors D. Suppliers 6) Robert was recently hired as the workplace safety compliance officer at ABC Power Company. Robert will have the responsibi

1. MGT 330 Final Exam Version 2
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MGT 330 Final Exam Version 2 Answers
1) The four traditional functions of management include planning, organizing,
leading, and service.
A. False
B. True

2. 2) _______________ involves analyzing a situation, determining goals to be pursu
ed, and
deciding upon the actions that will be taken to achieve these goals.
A. Planning
B. Organizing
C. Leading
D. Staffing
3) Planning involves all of the following EXCEPT:
A. Deciding actions to be taken
B. Determining rewards for goals achievement
C. Determining objectives
D. Analyzing current situations
4) The macroenvironment includes all of the following EXCEPT:
A. New entrants
B. International developments
C. Government policies
D. Technology
5) The competitive environment includes all of the following EXCEPT:
A. Financial status

3. B. Customers
C. Competitors
D. Suppliers
6) Robert was recently hired as the workplace safety compliance officer at ABC
Power Company. Robert will have the responsibility to monitor regulations from
which of these government agencies?
A. Occupational Safety and Health Administration
B. Environmental Protection Agency
C. National Labor Relations Board
D. Federal Communications Commission
7) The assignment of different tasks to different people or groups is the:
A. Value chain
B. Organization structure
C. Division of labor
D. Strategic plan
8) The first step in effective delegation is selecting the person to whom you will
delegate.
A. False
B. True
9) A basic characteristic of decentralized organizations is delegating authority to

4. people at lower hierarchical levels to make decisions and take action.
A. False
B. True
10) The outcome of situational analysis is:
A. The identification of the consequences of alternatives under consideration
B. The identification of contingency plans to be followed under various scenarios
C. The identification of planning assumptions, issues, and problems
D. The identification of alternative plans of action
11) Plans are:
A. Inappropriate when resources are scarce
B. Targets a manager wants to reach
C. Specific to differing industries
D. Actions taken to achieve goals
12) Which is the first step in the formal planning process?
A. Implementation
B. Situational analysis
C. Monitor and control
D. Goal and plan evaluation
13) _____________ plans might be referred to as “what-if” plans.

5. A. Standing
B. Strategic
C. Contingency
D. Single-use
14) A plan to integrate new employees into a new system of payroll is an example
of which type of plan? Assume that you anticipate making this change only once.
A. On-site plan
B. Single-use plan
C. Implementation plan
D. Standing plan
15) A plan designed to achieve a set of goals that are not likely to be repeated in
the future is a:
A. Mission statement
B. Single-use plan
C. Strategy
D. Standing plan
16) Which of the following statements is TRUE regarding employee behavior?
A. There is no evidence that corporations ever behave badly .
B. When corporations behave badly, it is usually not the problem of top
executives or rank-and-file employees.

6. C. When corporations behave badly, rank-and-file employees suffer most.
D. When corporations behave badly, only the top executives suffer.
17) Which of the following is NOT an example of a value, as defined in the
textbook?
A. Loyalty
B. Respect for others
C. Financial success
D. Honesty
18) A situation, problem, or opportunity in which an individual must choose
among several actions that must be evaluated as morally right or wrong is:
A. Moral rights
B. A personal issue
C. Business ethics
D. An ethical issue
19) The final stage in the human resource planning process is to:
A. Distribute compensation adjustments
B. Restart the process
C. Discharge those employees determined to be ineffective at realizing
organizational goals

7. D. Evaluate the activities conducted to ensure they produce the desired
results
20) Companies use empowerment programs, continuous improvement, and total
quality initiatives to achieve:
A. Rareness
B. Value
C. Imitation
D. Complete organization
21) The programming stage of human resources management consists of:
A. Implementing plans determined earlier
B. Determining appropriate automation methods
C. Evaluating employee performance levels
D. Setting up employee files in the computer
22) The assignment of different tasks to different people or groups is the:
A. Value chain
B. Division of labor
C. Organization structure
D. Strategic plan
23) Which of these is created through the division of labor and job specialization?
A. Span of control

8. B. Differentiation
C. Coordination
D. Integration
24) An organization chart conveys all of the following EXCEPT:
A. How the work is divided
B. How decisions are made
C. Who reports to whom
D. The work performed by each unit
25) An organization with departmentalization that groups units around products,
customers, or geographic regions is called a:
A. Functional organization
B. Matrix organization
C. Centralized organization
D. Divisional organization
26) Which of the following is an advantage of product departmentalization?
A. Decisionmaking and lines of communication are simple
B. Efficient resource utilization
C. Suitable for stable environments
D. Information needs managed more easily

9. 27) The organizational pyramid is commonly called the:
A. Framework
B. Bureaucracy
C. Structure
D. Hierarchy
28) Which of the following statements regarding vision is NOT accurate?
A. A single, unchanging vision is appropriate for all organizations.
B. A person can develop a vision for any task.
C. Many people focus on performance, day-to-day survival.
D. Many people do not develop a clear vision.
29) A leader is:
A. Someone who influences others to attain goals
B. A strategic-level manager
C. The top-level manager in a firm or business
D. Someone with authority over others
30) Which of the following reflects a possible cause for an inappropriate vision?
A. The vision is too long-term.
B. The vision reflects only the leader’s needs.
C. The vision does not motivate all members of the organization.
D. The vision is too challenging.

10. 31) Legitimate power is described as power that exists through:
A. Having expertise
B. The authority to tell others what to do
C. Control over rewards
D. Control over punishments
32) Which type of power is dominant when a leader utilizes her ability to control
punishments?
A. Referent power
B. Coercive power
C. Reward power
D. Legitimate power
33) Behavior that provides guidance, support, and corrective feedback for the
day-to-day activities of work unit members is:
A. Strategic leadership
B. Supervisory leadership
C. Task leadership
D. Organizational leadership
34) Which country does the text describe as becoming the largest producer and
consumer of many of the world’s goods?

11. A. Japan
B. Canada
C. China
D. Mexico
35) To be competitive in a global economy, Europeans must increase their level
of:
A. Population density
B. Productivity
C. Philanthropic contributions
D. Espionage activity
36) One study found that manufacturing labor costs ___ an hour in China,
compared to ____ dollars in the United States.
A. less than $1; about 15
B. about $2; about 15
C. about $2; about 25
D. less than $1; about 25
37) Control based on the use of pricing mechanisms and economic information
is:
A. Clan control
B. Feedback control

12. C. Feed forward control
D. Market control
38) A process that directs the activities of individuals toward achieving
organizational goals is:
A. Policies
B. Control
C. Control points
D. Directing
39) The use of rules, regulations, and authority to guide performance is:
A. Clan control
B. Bureaucratic control
C. Concurrent control
D. Market control
40) Expected performance for a given goal is a target that establishes a desired
performance level, motivates performance, and serves as a benchmark against
which actual performance, and is assessed as a:
A. Standard
B. Management audit
C. Debt-equity ratio

13. D. Budget
41) Where are performance data commonly obtained?
A. Oral and written reports and personal observation
B. Supervisors, line managers, and coworkers
C. Competitors
D. Top, middle, and lower management
42) The last step in the control process is:
A. Taking corrective action
B. Setting performance standards
C. Comparing performance
D. Measuring performance
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