An infographic I created to show off the research comissioned by the cloud telephony company RingCentral.

1. The World of Work has Evolved
Fixed hours have gone forever
65%
1/3 Britons now work more than 10 hours a day
Manufacturing
55%
68%
Finance and Accounting
68%
Medical and Health
Retail
Education
60%
Customers now expect
responses within three
hours
55%
50%
45%
40%
25%
27%
55% require 51% expect the
The number working 40+ hrs/wk
varies by industry
urgent responses
to queries
right person on
their 1st call in
Across the UK, many of us
answer phones and email
after 8pm
Where we work has changed
from home 5+
hrs/wk
on vacation
whilst travelling
76%
62%
37%
up to 5
hrs/wk at
client offices
79%
88%
83% frequently visit
customers or
communicate with them
while out of the office
in public
places
With flexibility comes productivity
Where employees are most productive
93%
me
Ho
68% managing a
geographically dispersed
workforce
95%
86%
t’s
ien e
Cl c
Offi
78% flexible working
e
ffic
O
66% home working
What
employers
consider to be
important
factors
Stay ahead of evolving business needs with communications that enable people to work the way they want.
RingCentral provides calls, fax and conferencing solutions to ensure people can be at their most productive,
irrespective of location.
Research by YouGov on behalf of RingCentral, September 2013 based on 550 senior decision makers at UK B2B companies.