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1. Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
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ASSIGNMENT
DRIVE SPRING 2016
PROGRAM MBA
SEMESTER IV
SUBJECT CODE & NAME OM 0016 – QUALITY MANAGEMENT
BK ID B2009
Credit & Marks 4 CREDIT, 60 MARKS
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Question.1. What do you mean by Dimensions of quality? Explain
all key dimensions of quality proposedby David Garvin.
Answer:InTQC, qualitywasa kindof burdento be shared—nosingledepartmentshouldered all the
responsibility. Top management was ultimately accountable for the effectiveness of the system;
Feigenbaum, like Juran, proposed careful reporting of the costs of quality to senior executives in
orderto ensure theircommitment.The twoalsostressedstatisticalapproachesto quality, including
process control charts that set limits to acceptable variations in key variables affecting a product’s
production. They endorsed sampling procedures
Question.2. Write short notes on the following
a. ISO 9001:2008
Answer:The ISO 9000 family of quality management systems standards is designed to help
organizationsensure thattheymeetthe needsof customers and other stakeholders while meeting
statutoryand regulatoryrequirementsrelatedtoa product.ISO9000 dealswith the fundamentalsof
quality management systems, including the eight
b. Optimal maintenance costs

2. Answer:Optimal maintenance is the discipline within operations research concerned with
maintainingasystemina mannerthatmaximizesprofitorminimizes cost.Costfunctionsdepending
on the reliability, availability and
c. Knowledge management strategy
Answer:Knowledge management (KM) is the process of capturing, developing, sharing, and
effectively using organizational knowledge. It refers to a multi-disciplinary approach to achieving
organizational objectives by making the best use of knowledge.
An establisheddiscipline since 1991 (see Nonaka 1991), KMincludes courses taught in the fields of
business administration, information
d. Kanban
Answer:Kanban is a scheduling system for lean manufacturing and just-in-time manufacturing.
Kanban is an inventory-control system to control the supply chain. TaiichiOhno, an industrial
engineeratToyota,developedkanbantoimprove manufacturing efficiency. Kanban is one method
to achieve JIT.
Kanban became an effective tool to support running a production system as a whole, and an
excellent way to promote improvement.
Question.3. Explain various phases for the development of Process-
Oriented QMS (Quality ManagementSystem).
Answer:Successful organizationshave figured out that customer satisfaction has a direct impact on
the bottom line. Creating an environment which supports a quality culture requires a structured,
systematic process. Following are steps to implementing a quality management system that will
help to bring the process full circle.
Steps to Creating a Total Quality Management
Question.4. Explain the concept of Change in terms of quality. Also
describe Lewin’s Three-Stage Processof Change.
Answer:Kurt Lewin developed a change model involving three steps: unfreezing, changing and
refreezing. The model represents a very simple and practical model for understanding the change

3. process. For Lewin, the process of change entails creating the perception that a change is needed,
thenmovingtowardthe new,desiredlevelof behavior and finally, solidifying that new behavior as
the norm. The model is still widely used and
Question.5. What do you mean by Quality Control? Explain the
Process of Quality Control.
Answer:Quality control, or QC for short, is a process by which entities review the quality of all
factors involved in production. ISO 9000 defines quality control as "A part of quality management
focused on fulfilling quality requirements".
This approach places an emphasis on three aspects:
 Elements such as controls, job management, defined and well managed processes,
performance and integrity criteria, and
Question.6. Briefly explain following Characteristics of Product
Development.
a. Quality of the product
Answer:If a productfulfilsthe customer’s expectations, the customer will be pleased and consider
that the product isof acceptable orevenhighquality.If hisorher expectations are not fulfilled, the
customer will consider that the product is of low quality. This means that the quality of a product
may be defined as “its ability to fulfill the customer’s needs and expectations”.
b. Cost of the product
Answer:Cost of products sold (COPS) is the expense incurred by a company to sell a product. It
includesraw and packing material costs, production costs (labor, utilities, etc.), and certain freight
costs. It often goes by another name, Cost of goods sold or COGS.
Product cost refers to the costs
c. Development time
Answer:Choose an estimate that fits with how certain you are about a task. Communicate your
certaintyanddon't letyourself be forcedintoanestimate when you're not comfortable giving one.
Estimatesforsmall taskswill be easierthanlarge chunks.Estimatesforprojectslastinglonger than a
few weeks might need to be re-estimated regularly.

4. d. Development cost
Answer:Development costs are the costs a business incurs from researching, growing and
introducinganewproductor service.Developmentcostsare commonly referred to as research and
development costs. These costs can include a host of expenses, such as marketing analysis,
developmental engineering and customer surveying. While some of the costs may be recouped
through product and service
Dear students get fully solved assignments
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