Download Quorum’s IT Disaster Recovery Report: www.Quorum.net/drr business continuity. Disaster of any kind can have a major impact on small to mid–sized business. As Quorum Inc.'s Disaster Recovery Report shows, disasters caused by hardware failures (at 55%), for example far outpace those caused by Mother Nature. Human Error (at 22%) is the second biggest contributor for disasters. Software failures and Natural Disasters are the other two major contributors. The resulting downtime from these disasters can bring small to mid-size business to the brink. Disaster Recovery technology that enables instant recovery of data, applications and systems- along with frequency and regular system testing- is the only way to safeguard a company's revenue, customers and reputation. In an effort to put into sharper focus the importance of disaster recovery technology as part of the an overall business continuity plan, this Disaster Recovery report presents of the frequency of various disasters. By using this report as a predictive tool, small to mid-size businesses will have a heightened awareness of the spontaneous nature of disasters. This report also highlights the Time and Cost of bouncing back from a disaster and how Small to Mid-Sized companies should safeguard their data. In conclusion, the report discusses that regular testing plays a key role in preparing for a disaster that can strike any time. Interestingly IT professions avoid regular testing due to complexities with the process and therefore it becomes imperative to deploy a Disaster Recovery system that enables automatic testing that will work as expected in an actual disaster.

1. Disaster Recovery Report
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www.quorum.net/drr

2. About The Report

3. © 2013 QuorumLabs, Inc. All Rights Reserved.
About The Report
The report talks
about the Time
and Cost of
bouncing back
from a disaster and
how Small to Mid-
Sized companies
Safeguard their
data.
Further, the report
presents findings of
the frequency of
various
disasters, from
Hardware failures
to the more
infrequent - Natural
Disasters.
Real-world
examples culled
from customer
feedback from
Quorum's IT
support center
bring home the
point.
This report is
built around the
fact that disasters
caused by
Hardware
Failures are far
more in number
to those caused
by Nature.

4. Key Findings

5. © 2013 QuorumLabs, Inc. All Rights Reserved.
Key Findings
This infographic depicts the
four most common causes
of system downtime:
1. Hardware Failure 55%
2. Human Error 22%
3. Software Failure 18%
4. Natural Disasters 5%
This infographic depicts the
four most common causes
of system downtime:

6. Four Most Common Causes
of System Downtime

7. © 2013 QuorumLabs, Inc. All Rights Reserved.
Four Most Common Causes of System Downtime
Real World Example:
In 2010, Randy Mateo, IT manager at California Bankers Assoc.
(CBA), noticed a multiple hard drive failure on CBA's SAN. In quick
succession, the company's Citrix XEN servers began failing. An
investigation determined that with the hard drive failure, the primary
SAN server corrupted the company's virtual servers, and all the data on
them. It then replicated onto the secondary SAN.
Thankfully, Mateo had manually backed up most of the virtual servers
using a utility on the XEN servers. The Microsoft Exchange
server, however, was a different story. Since it wasn't backed up, they
had to rebuild it. Resulting in CBA being down.
55%
Learning's:
After this nightmare, CBA deployed Quorum’s hybrid cloud
solution to ensure it never ever happened again.
#3: Software Failure#2: Human Error2: Human Error 3: Software Failure 4: Natural Disasters1: Hardware Failure
Storage-area network (SAN) failures are among the common hardware-failure disasters many small to mid-sized
businesses experience. It's usual for these businesses to have a large SAN, and all storage servers virtualized onto
that SAN. Unfortunately, this means that when the SAN dies, a company's entire environment dies with it.

8. © 2013 QuorumLabs, Inc. All Rights Reserved.
Real World Example:
An executive of a private healthcare center in Florida has
(more than once) deleted her entire mailbox.
Four Most Common Causes of System Downtime
22%
Learning's:
Deployed Quorum’s disaster recovery system that takes
incremental snapshots of the center's servers; the executive
was able to recover valuable correspondence and avoid certain
personal disaster!
#3: Software Failure#2: Human Error2: Human Error 3: Software Failure 4: Natural Disasters1: Hardware Failure
Not all disasters are a cause by technical difficulties. According to this
report, 22 % of disasters are caused by Human Error. This could include
accidentally wiping out a file system on a server.

9. © 2013 QuorumLabs, Inc. All Rights Reserved.
Four Most Common Causes of System Downtime
Real World Example:
An IT director at Sente Mortgage in Texas, recalls a
software failure during a routine software upgrade to
the company's loan origination software. It was
necessary to revert to a previous version. In doing
this, he discovered that the system's backed-up SQL
data was corrupt and unusable. Ultimately, this was all
attributed to an underlying file structure problem, but
the result was at least four hours of system downtime.
18%
Learning's:
Invested in Quorum’s hybrid cloud disaster recovery system.
#3: Software Failure#2: Human Error2: Human Error 3: Software Failure 4: Natural Disasters1: Hardware Failure
● Software Failure ranks third in overall disasters at 18 %.
● The issue lies in the lack of attention to testing patches before they are sent
out, resulting in corruption of applications that can bring down entire systems.

10. © 2013 QuorumLabs, Inc. All Rights Reserved.
Real World Example:
Talent recruiting firm 24 Seven, Inc. prepared early. Along with
deploying a solid disaster recovery system, IT professionals at the
company also tested the system regularly to ensure it would
perform in a real disaster. So when Super storm Sandy hit on
October 29, 2012, the company was ready.
Even though its New York headquarters office was forced to close
during the storm, operations critical to the health of the company
went along uninterrupted, thanks to foresight and due diligence.
Four Most Common Causes of System Downtime
Learning's:
Better prepared than sorry!
5%
#3: Software Failure#2: Human Error2: Human Error 3: Software Failure 4: Natural Disasters1: Hardware Failure
● Natural Disasters ( tornadoes/earthquakes etc.) comprise a mere 5 %.
● 70 % of small firms that experience a major data loss due to natural disasters
go out of business within a year.

11. 3 Common Types
of Solutions

12. © 2013 QuorumLabs, Inc. All Rights Reserved.
3 Common Types of Solutions
#3: Software Failure#2: Human Error2: Cloud Backup 3: Quorum’s Hybrid Cloud1: Tape and Disk Backup
● But their foothold as the preferred method is weakening
as their drawbacks become ever clearer;
specifically, their expense and complexity, and their
inability to recover systems and applications in real
time.
● Given the prohibitive cost of downtime for small to mid-
sized businesses, hours- or days-long lags in restoration
are devastating.
● Further, regular testing is also particularly difficult and
time-consuming with these solutions, and many
products do not even offer testing as a functionality.

13. © 2013 QuorumLabs, Inc. All Rights Reserved.
3 Common Types of Solutions
#3: Software Failure#2: Human Error2: Cloud Backup 3: Quorum’s Hybrid Cloud1: Tape and Disk Backup
● Cloud backup has more recently emerged as an
alternative to tape and disk backup, leveraging
virtualization and the cloud to make data backup more
convenient.
● Still, for small to mid-sized businesses, cloud backup
alone can sometimes make recovery times worse
because of the limited Internet bandwidth available to
them. And if a large amount of data must be
recovered, it still involves shipping physical media, which
defeats the main purpose of the move from offsite tape
to cloud.

14. © 2013 QuorumLabs, Inc. All Rights Reserved.
3 Common Types of Solutions
#3: Software Failure#2: Human Error2: Cloud Backup 3: Quorum’s Hybrid Cloud1: Tape and Disk Backup
● Hybrid cloud solutions present a reliable alternative to
both tape and disk backup and cloud backup alone, as
they deliver the advantages of virtualized data center
replication without the high cost and complexity.
● These solutions function by maintaining up-to-
date, ready-to-run virtual machine clones of a
company's critical systems that can run locally or in the
cloud. And because they transparently take over for
failed servers within minutes, recovery is instant and
business-as-usual resumes without impact.
● In addition, testing in environments that have deployed
a hybrid cloud solution is made easy with automatic
and on-demand capabilities.

15. Conclusion

16. © 2013 QuorumLabs, Inc. All Rights Reserved.
Conclusion
● Results from the Quorum Disaster
Recovery Report underscore the notion
that a "disaster" has many definitions, and
can occur at any time.
● Therefore, preparation is key. So, too, is
the solution choice, as disaster recovery is
only valuable if it helps small to mid-sized
businesses avoid any length of downtime.
● Therefore, it is imperative to deploy a
system that enables automatic testing to
shore up confidence that the solution will
work as expected in an actual disaster.

17. Disaster Recovery Report
Download the DR Report

18. Thank You
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