Presentation given to local chamber on a non-tech topic

1. Book Report on Mastering the Rockefeller Habits Presented by Steve Meek, CISSP, CCNA, MCSE, CCDA

2. Copyright © 2010 The Fulcrum Group Inc. Agenda Attendee Survey Background The book I read The book’s purpose Three key habits and Fulcrum’s actions Summary Question and answers

3. Copyright © 2010 The Fulcrum Group Inc. Attendee Survey What is your organization’s # of employees? What is your role in organization? What are your industry’s inherent challenges?

4. Copyright © 2010 The Fulcrum Group Inc. Background Fulcrum Group, Inc. is a technology consulting firm based in Keller Provide outsourced IT support for businesses in DFW area Company founded 8 years ago and has 12 employees Almost $3 million in revenue Help clients such as Bass Hall Fort Worth Zoo Medstar FW Chamber Life Outreach Intl.

5. Copyright © 2010 The Fulcrum Group Inc. Background Industry challenges Client needs evolve rapidly, we seem to need to adjust our business model every 3 years (planning in quick changing business model) Quality engineers are difficult to find and retain (can be high turnover) As we grow, we want to maintain consistency in execution (how to make good engineers better) Nature of service business, hard to get all employees together too often as we want to be in-front of clients (better communicate company goals/needs and stay in touch with individual activities)

6. Copyright © 2010 The Fulcrum Group Inc. Background My major challenge- how time is spent 75% of time hands-on technical or project management 25% of time on sales and marketing related tasks 35% of time managing the organization --------------------------------------------------- 135% of my time working

7. Copyright © 2010 The Fulcrum Group Inc. The book I read was Mastering the Rockefeller Habits- by Verne Harnish I liked the book because (to me) it focused on business tactics I am not an authorized RH speaker, nor affiliated in any way www.gazelles.com

8. Copyright © 2010 The Fulcrum Group Inc. About Gazelles "Every morning in Africa, a gazelle wakes up. It knows it must run faster than the fastest lion or it will be killed...every morning a lion wakes up. It knows it must outrun the slowest gazelle or it will starve to death. It doesn't matter whether you are a lion or a gazelle...when the sun comes up, you'd better be running."

9. Book purpose Provide a business framework for Right People Right Things Right Create organizational alignment- 1% vision, 99% alignment Provide a framework Build habits and rhythm Create a common language Copyright © 2010 The Fulcrum Group Inc.

10. Copyright © 2010 The Fulcrum Group Inc. Three key habits Habit 1- Establish a Meeting Rhythm This habit focuses on establishing lines of regular communication We established daily huddles for technical 9:09am and sales teams 9:46 Owners meet weekly Thurs 8:31am Accounting meets weekly Thurs 8:31am Engineers meet monthly 1st Tuesday Department Heads meet monthly 2nd Tuesday Company meets monthly 3rd Friday

11. Copyright © 2010 The Fulcrum Group Inc. Three key habits Habit 2- Understand your Critical Number This is a metric that helps you understand your impact on a specific focus When we were concerned about trouble tickets getting completed- we focused on tickets open for more than 1 day When we were concerned about collections- we focused on DSO (Total Receivables for a period/Total Sales for a period)*Total days in period When we were concerned about production- we looked at utilization When we want to increase quality- looked at usage of training time

12. Copyright © 2010 The Fulcrum Group Inc. Three key habits Habit 3- Understand your Priorities (top to bottom) This habits aims to help everyone in the organization know what they are supposed to be doing Align everyone by starting at the top and long-term, drill down into this year and department heads and eventually down to daily focus for each individual

13. Copyright © 2010 The Fulcrum Group Inc. Misc. related to habits Intranet site (SharePoint) for version control of documents Create more best practice checklists Create “how to” documents for common, complex configurations Agendas for every meeting (no longer than 1.5 hours) Peer relationships with similar companies All time tracked in ticketing system Celebrate successes

14. Copyright © 2010 The Fulcrum Group Inc. Summary Think about your organization, industry and personal challenges Read Mastering the Rockefeller Habits Challenge yourself to implementing a piece at a time and decide what pieces are right for your firm (or department)

15. Copyright © 2010 The Fulcrum Group Inc. Any questions? The Fulcrum Group 5600 Egg Farm Road, Suite 452, Keller, TX 76248 Phone: 817-337-0300 Web: www.fulcrumgroup.net Steve Meek: steve@fulcrumgroup.net