This document summarizes a co-design workshop held in Edinburgh. The workshop included presentations on experiences with co-design projects in other areas, discussions of techniques for gathering community input and generating new ideas through co-design, and sessions for participants to work through sample co-design challenges. The workshop also covered strategies for mainstreaming co-design within organizations and government policies. The goal was for participants to learn practices of co-design that could be applied to real problems in their own work.

1. Co-design Workshop Edinburgh27 April 2011

2. Who we are Ewan McIntosh Mark Deakin Peter Cruickshank Dave Fitch 2

3. Today is about… Using the results… …and learning more 3

4. Structure of the day 4

5. Experiences Building co-design into services – Kristiansand Citizen led co-design - Leiedal Understanding citizens: customer journey mapping – Edinburgh 5

8. What techniques work (and don't work) for generatingfresh ideas through co-design

9. Learning from others: how to shareprototypes and ideas6

10. Lunch 7

11. Workshop I Reporting back 8

12. Understandingyour customers Profiling and segmentation Dave Citizen surveys and co-design: MEMORI Elke 9

13. Mainstreaming co-design Strategic context Benchmarking Mark & Peter 10

14. Mainstreaming co-design The Marshmallow Challenge Ewan 11

16. Where does co-design best fit into the policy cycle, and what is the scope for prototyping several potential solutions generated from the co-design process?

17. How do you fit it in with the knowledge you already have?

18. How do you know how good your organisation is at it? 12

19. Conclusions Summaries from workshops What do we take away from today The way forward …has it been an exercise in co-design itself? 13