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Codesign Experiences from Kristiansand

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Building co-design into services Experiences from Kristiansand, Norway
Kristiansand ,[object Object],[object Object],[object Object],[object Object],[object Object],Ferry Plane Newcastle Kristiansand
Laws and regulations ,[object Object],[object Object],[object Object],[object Object],[object Object]
The NGO and “Voluntary sector” in Norway ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Share of population participated in voluntary work last 10 years in industrialised countries (John Hopkins comparative non-profit sector project 1995) 12 % Poland 13 % Australia 14 % France 16 % Netherlands 22 % USA 30 % UK 35 % Denmark 40 % Iceland 51 % Sweden 58 % Norway 6 % Religious 17 % Housing and economy 10 % Political, humanitarian and environment 13 % Welfare 54 % Culture and leisure Share of voluntary work hours Category
Reasons for working in the ”Voluntary Sector” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Example 1 Reform in care of mental illness ,[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Example 1 Reform in care of mental illness
Challenges in co-design for vulnerable groups Lack of ressourses (social capital). Example: people with mental diseases, psychosis, unstable health conditions, small or non-existing networks, personal or common problems, varying degree of emotional stability, low insight into own illness, suppressed, stigmatizing behavior and identity. To get such persons involved and task-oriented, some positive results has come from giving them a ”Organisational training” to be more suitable as a spokes-person. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Organisational training
Example 2 How to design a customer care centre (CCC) for social services. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Example 2 How to design a customer care centre (CCC) for social services. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Example 2 How to design a customer care centre (CCC) for social services. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Example 3 Universal design in recreational areas ,[object Object],[object Object]
Example 3 Universal design in recreational areas ,[object Object],[object Object],[object Object]
Example 3 Universal design in recreational areas ,[object Object],[object Object]
Example 3 Universal design in recreational areas ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The plan of the area, agreed by all parties and with cars and people separated
Thank you for your attention Bjorgulf Torjussen Kristiansand [email_address]

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Codesign Experiences from Kristiansand

  • 1. Building co-design into services Experiences from Kristiansand, Norway
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  • 5. Share of population participated in voluntary work last 10 years in industrialised countries (John Hopkins comparative non-profit sector project 1995) 12 % Poland 13 % Australia 14 % France 16 % Netherlands 22 % USA 30 % UK 35 % Denmark 40 % Iceland 51 % Sweden 58 % Norway 6 % Religious 17 % Housing and economy 10 % Political, humanitarian and environment 13 % Welfare 54 % Culture and leisure Share of voluntary work hours Category
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  • 17. The plan of the area, agreed by all parties and with cars and people separated
  • 18. Thank you for your attention Bjorgulf Torjussen Kristiansand [email_address]