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Social Media 201
Small Act Client-Exclusive Webinar
December 2010
Housekeeping
 You are all muted. Please type any questions
 in the questions box.




                     What are the names of Santa’s reindeer?
Housekeeping
 If you would like to be unmuted to say
 something, use the “raise hand”
 feature.
Housekeeping
 When you exit the webinar, you’ll see a
 survey - please take a quick minute to
 fill it out.
Housekeeping
 A video of this presentation will be available
 on support.smallact.com in a few days.
Allow myself to introduce...
 Awesome Marketing Manager at
 Small Act
 Worked in the nonprofit sphere
 since 2001 doing electronic &
 print communications
 Voice behind:
 @smallact (professional)
 @thinklynsen (personal)
 @GoodEasyEats (recipes)
 Enjoys cooking, crochet,
 board games, and singing in
 a pirate band
Agenda: Social Media 201
 How Facebook and Twitter Work
 How communities are started
 How communities grow
 Questions
How do Facebook and
Twitter work?
(Sorry)
“Edgerank”
Facebook: Conclusion
•   You need more than "likers"!
•   Create engaging content
•   People will engage with you (not hide you)
•   You will actually appear in their feed.
•   (Because people will not visit your page
    regularly.)
How do I get my own
hashtag?
 Complicated, three-step process:
  Make
  It
  Up.
 (Well, check that it doesn’t already exist first.)
Twitter: Conclusion
 Lists
  Organize!
  Find lists!
  Get listed!

 Hashtags
  Watch them!
  Use them!
  Create them!
How communities are started
Content ideas
Articles by you
Articles by others
(subscribe to newsletters,
watch hashtags)
Retweeting others
Quotes
Questions
Remember:
Listen!
Be relevant!
Be timely!
Finding followers
 Lists
 Similar orgs
 Ask for
 recommendations
 #FF
 Replyers/retweeters
Finding fans
 Tag people/pages in
 posts
 Ask
 Ads
How communities grow
Questions?
Before you go...
 A video of today’s presentation will be posted
 on support.smallact.com in a few days, so
 you can go back to it later.
 Don’t forget to fill out the survey after you exit
 the webinar.
Photo Credit: Quest Garden

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