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1. Career Advancement for
IT Professionals
Target Audience
Individuals working in or planning to work in technical support roles such as:
Field
Support
Technician
Desktop
Support
Technician
Bench
Technician
Helpdesk
Technician
1
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2. IT Security Learning Path
0-1 years 2-3 years 5-10 years
IT Security
Beginner
IT Security
Intermediate
IT Security
Expert
Vendor
Specific
(Microsoft)
Vendor
Specific
(Cisco)
CompTIA Cloud
Essentials
(Exam CL0-001)
CompTIA A+
(Exams 220-801
and 220-802)
CompTIA
Network+
(Exam N10-005)
CompTIA Security+
(Exam SY0-401)
EC-Council
Certified Ethical
Hacker (v8.0)
EC-Council
Certified Hacking
Forensic
Investigator
ISACA Certified
Information
Security Auditor
CompTIA Advanced
Security Practitioner
(Exam CAS-001)
ISACA Certified
Information Security
Manager
(ISC)2 Certified
Information Security
Systems Professional
MCSA Windows
Server 2012
(Exam 70-410, 70-
411, 70-412, 70-417)
MCSE Server
Infrastructure (Exam
70-413, 70-414)
MCSE Desktop
Infrastructure
(Exam 70-415,
70-416)
CCNA Security
(IINS)
CCNP Security
(SECURE, FIREWALL,
VPN, IPS)
CCIE Security (Cisco
Lab Environments)
Partner Authored
Content
LO Select
Content/Platform
LogicalCHOICE
Content/Platform
Partner Authored
Content/LogicalCHOICE
Platform

3. Updates on CompTIA A+, Network+ and
Security+ exams
CompTIA

4. A+ Certification
For IT Helpdesk and Remote Support Professionals
4

5. CompTIA product stack
5

6. CONFIDENTIAL – FOR INTERNAL USE ONLY UNTIL
FINALIZED
SOC
code Computer and IT Occupations Employment
Average
Annual
Salary
2010-2020
Employment
Change
2010-2020
Outlook
15-1150 Computer Support Specialists (A+ relevant here) 607,100 $46,260 110,000 18%
15-1132 Software Developers, Applications 520,800 $87,790 143,800 28%
15-1121 Computer Systems Analysts 544,400 $77,740 120,400 22%
15-1133 Software Developers, Systems Software 392,300 $94,180 127,200 32%
15-1131 Computer Programmers 363,100 $71,380 43,700 12%
15-1142 Network and Computer Systems Administrators 347,200 $69,160 96,600 28%
15-1179
Information Security Analysts, Web Developers, and
Computer Network Architects
302,300 $75,660 65,700 22%
15-1111 Computer and Information Research Scientists 28,200 $100,660 5,300 19%
15-1141 Database Administrators 110,800 $73,490 33,900 31%
Computer Occupations, All -- $73,710 -- 22%
17-2061 Computer Hardware Engineers 70,000 $98,810 6,300 9%
11-3021 Computer and Information Systems Managers 307,900 $115,780 55,800 18%
Total 3,954,100
Employment of U.S. Workers in Core IT Positions
Source: Bureau of Labor Statistics - Occupational Employment Statistics, March 2012

7. IT Hiring
7

8. Investments by Firm Size
8
% expecting to increase investment
Staffing Levels
On the hiring front, medium size IT firms
(100-499 employees) are most likely to
add new staff over the next six months.
With a range of new technologies sought
by customers (e.g. cloud, big data,
business process automation, mobility) IT
firms must be vigilant in maintaining high
levels of expertise through internal
training and/or new hires.
Source: CompTIA IT Industry Business Confidence Index – Q3 Release
Base: 445 U.S. IT industry executives

9. Case Study
9
Chuck Cooper, program director for certification at IBM believes:
To be Proficient in Technology…. you need to build your
skills and take training
Certifications - are a baseline measurement of skills and
a consistent measure that validates the skills you achieve
Certifications - build confidence on the part of
prospective customers, sellers and business partners
Certifications - listed on a proposal denote people with
whom you can collaborate

10. CompTIA A+ Certification
Vendor Neutral
Certification
2 exams
220-801
220-802
ISO Certified
ANSI Accredited
Kept current via
Continuing Ed
program
Measures
Necessary
Competencies
for today’s Entry
Level IT
Professionals
A+ Knowledge and Skills
• Installation, configuring and troubleshooting of
the following:
• PC hardware (including laptops and mobile
devices, and custom configurations
• Printers
• Networking components
• Operating systems including Windows 7
Enterprise
• Operational procedures including safety,
environment and customer communications
• Security (22% of exam 802)
10

11. Career Advancement for
IT Professionals
Target Audience
Individuals working in or planning to work in technical support roles such as:
Field
Support
Technician
Desktop
Support
Technician
Bench
Technician
Helpdesk
Technician
11

12. 2011 IT Technician
Job Role Survey
 PC Technicians (71%)
 Field Support Technicians (65%)
 Help Desk Technicians (64%)
 Customer Service Technicians (48%)
 Network Support Technicians (41%)
12
Survey respondents chose the following job
roles for which A+ is most often required

13. Why A+
Over 900,000 A+ Certified IT Professionals
Companies such as Ricoh, Dell and CompuCom Have
Made A+ Certification Mandatory
U.S. DoD 8570.1 Mandates A+ Certification for
Level I Technical Personnel in Information Assurance
Among Top 10 certifications in the industry (DICE
TechRepublic, New Horizons)
CompTIA A+ Certified by ISO and Accredited by the
American National Standards Institute (ANSI)
13

14. Organizations that Require
or Mandate A+ Professionals
14
Government Organizations Corporate Organizations

15. POLLS
15

16. CompTIA Website:
Companies that use A+
There is a page on the CompTIA website that lists
companies that use CompTIA certifications, with specific
certifications that they use.
http://certification.comptia.org/ExploreCareers/whohires.aspx
16

17. A+ Exam Details
• 2 exams
Certification
Requirement
• 220-801
• 220-802Exam Numbers
• Maximum of 90 questions for each
exam; 90 minutes to take each exam
Length
• 12 months hands-on lab or field
experience
Recommended
Experience
• 220-801: 675
• 220-802: 700
• (Scale of 900)
Passing Score
17

18. CompTIA A+ Objectives
A+ 220-801
PC Hardware
Networking
Laptops
Printers
Operational
Procedures
A+ 220-802
Operating Systems
Security
Mobile Devices
Troubleshooting
18

19. Changes from the 700 series A+
1. Windows 7 Enterprise has been added to the covered Windows operating
systems
2. Mobile Devices (802: 3.0) is a new subject matter domain. It includes Apple
iOS and Android. Coverage includes just what a helpdesk technician would
be expected to do: Establish network connectivity for the device, configure
email, set up security, and troubleshoot.
3. Virtualization (802: 1.9) is new
4. All troubleshooting is in one exam (802: 4.0), more extensive, and organized
by specific hardware/software area (e.g. hard drives, display, etc.)
5. Troubleshooting wireless (802: 4.5) is new
6. There is more coverage of troubleshooting security issues (802: 4.7)
7. SOHO-specific security is new (802: 2.5,2.6)
19

20. Exam objectives and
other information
For exam objectives and other information, go to this Netcomm
page: http://www.netcomlearning.com/packages/8000/A+-and-Network+-Certification-Boot-
Camp-training.html
20

21. Performance Based Questions
21
•For performance based items, the A+ candidate will
be given a scenario/problem, and will be prompted
to push a button to launch a simulated environment
that is created via software.
•The simulated environment should be familiar to a
PC support professional with the level of hands-on
experience recommended for the A+ exam.
•Once the simulation is launched, the candidate will
need to perform whatever tasks s/he believes
appropriate, based on the given scenario and the
tools/information that are provided in the question.
Performance-
Based Question
Description

22. Performance based questions in
Network+, Security+

23. Timeframe and notes
Performance based questions will be added to
Network+ and Security+ on this schedule:
 Network+: November 2012
 Security+: January 2013
 Same objectives
 Same number of questions on exam (multiple choice will
be reduced to accommodate performance based)
 Hands-on training or experience becomes much more
important
23

24. New “demo” video of CompTIA
exam experience
YouTube Video
• https://www.youtube.com/watch?v=0NsbJLkHuuo
Performance based questions section
• Begins at roughly the 5 minute mark
CompTIA website (performance based portion only)
• http://certification.comptia.org/news/12-10-
09/What_Is_A_Performance-Based_Question.aspx
24
Video demonstrates what a candidate can expect, from the beginning of a
CompTIA exam to the end.

25. Why performance based questions?
• A better measure of skills, not just memorization
• Represents CompTIA’s interest in using the latest in testing
technologies to the benefit of the industry
• Intended as a better indication of a certified candidate’s readiness
for the job. In the words of a member of the CompTIA Security+
Certification Advisory Committee from the U.S. Navy:
A certification is not intended to be the introductory training tool for an
inexperienced and untrained individual.....a certification is intended to attest that
the individual has already attained the requisite training and experience and has
proven it with an industry-recognized standard (certification exam).
25

26. 26
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