Dieser Verhaltenskodex beschreibt die Erwartungen an das Verhalten der Mitarbeitenden der Schweizerischen Post und ihrer Konzerngesellschaften. Erfahren Sie mehr!
Following UK Government Guidance SPS UKI is now in a position to declare that COVID19 Risk Assessments have been completed for all sites where personnel are operating.
Pay and bonus difference between men and women: The table shows the overall mean and median gender pay gap based on hourly rates of pay and bonuses paid to men and women.
Automatisierung im Kundendienst durch den Einsatz von künstlicher IntelligenzSwiss Post Solutions
Unstrukturierte Daten strukturieren – der Anfang von Analytics und Digitalisierung; Wie mit Legacy-Umgebungen in der „neuen Welt“ umgehen?; Mit Automatisierung und APIs zur agilen IT-Infrastruktur
Succeeding with digital transformation by unlocking the potential of unstruct...Swiss Post Solutions
It is known today that unstructured data can present key challenges to the digital transformation journey and the path to automation. Companies are seeking to ensure that the agility and speed from today’s smart phones and tablets are not stopped by missing interfaces or legacy technology. A few successful companies have learned how to work with and around their legacy systems and tap into the value of unstructured data.
Pay and bonus difference between men and women: The table shows the overall mean and median gender pay gap based on hourly rates of pay and bonuses paid to men and women.
Following UK Government Guidance SPS UKI is now in a position to declare that COVID19 Risk Assessments have been completed for all sites where personnel are operating.
Pay and bonus difference between men and women: The table shows the overall mean and median gender pay gap based on hourly rates of pay and bonuses paid to men and women.
Automatisierung im Kundendienst durch den Einsatz von künstlicher IntelligenzSwiss Post Solutions
Unstrukturierte Daten strukturieren – der Anfang von Analytics und Digitalisierung; Wie mit Legacy-Umgebungen in der „neuen Welt“ umgehen?; Mit Automatisierung und APIs zur agilen IT-Infrastruktur
Succeeding with digital transformation by unlocking the potential of unstruct...Swiss Post Solutions
It is known today that unstructured data can present key challenges to the digital transformation journey and the path to automation. Companies are seeking to ensure that the agility and speed from today’s smart phones and tablets are not stopped by missing interfaces or legacy technology. A few successful companies have learned how to work with and around their legacy systems and tap into the value of unstructured data.
Pay and bonus difference between men and women: The table shows the overall mean and median gender pay gap based on hourly rates of pay and bonuses paid to men and women.
Der Ethik- und Sozialverantwortlichkeitskodex enthält grundlegende soziale und ethische Anforderungen, die den Schutz von Mitarbeitenden bei Dienstleistungen zum Ziel haben.
This Infographic informs you about the future of outbound communications. Learn how to address the cost and impact on personal productivity of desktop correspondence with hybrid mailroom.
What learnings can the NHS take from private sector organisations, that are further along on their digital journeys? Read the article by Gary Harrod, CEO, UK & IRE Swiss Post Solutions (SPS)
Intelligent Automation - The Evolution of Automated Business ProcessesSwiss Post Solutions
This brochure provides an overview of Intelligent Automation, the use if Robotics and Artificial Intelligence, to automate and optimize end-to-end business processes.
Despite the widespread acceptance that reducing and removing paper is a best practice, there is a huge difference between the best performers and the laggards. Piles of paper contrast with clear desks, post bags and delivery vans contrast with mobile capture, warehouses full of boxes contrast with electronic archives, and forms-based processes contrast with automated workflows.
Aiim White Paper: Document Process Outsourcing: in-house, onshore, near shore...Swiss Post Solutions
Document Process Outsourcing (DPO) has been a feature of the business landscape for nearly three decades. Initially confined to scanning operations dedicated to digitizing historical records, the field now encompasses a wide range of services potentially covering every process from capturing inbound documents, forms and invoices (electronic or paper) to outbound print and multi-channel communications, with varying degrees of process involvement in between. However, the drivers for outsourcing have always been competency, cost or convenience.
Aiim Industry Watch: Content Analytics: automating processes and extracting ...Swiss Post Solutions
The capacity of computers to recognize meaning in text, sound or images has progressed slowly and steadily over many years, but with the arrival of multi-processor cores, and the continual refinement of software algorithms, we are in a position where both the speed and the accuracy of recognition can support a wide range of applications. In particular, when we add analysis to recognition, we can match
up content with rules and policies, detect unusual behavior, spot patterns and trends, and infer emotions and sentiments. Content analytics is a key part of “big data” business intelligence, but it is also driving auto-classification, content remediation, security correction, adaptive case management, and operations monitoring.
Smart Process Applications (SPAs), Intelligent Business Processes, Adaptive BPM: these are all terms
applied to a new generation of applications that use computer intelligence to extract context-relevant
information from the content associated with a business process, and use it to select, modify or re-direct the
next steps in the workflow. One of its primary applications is in case management. Here the term “case” is
used in its widest sense to refer to any process or project that has a defined beginning and end, where the
process steps and outcome may change during the course of the process, and where associated content
needs to be grouped and managed as a case-file or project-file. Applications can range from payment
management, through contract bids, claims handling and loan origination, to traditional healthcare, crime or
legal cases.
Historically, case management systems and indeed most BPM systems have been somewhat rigid in their
workflows, lacking the ability to re-route as the case progresses – much like early satnavs, in fact. However,
a completely free-to-change process definition could introduce shortfalls in compliance and may well be
sub-optimum in terms of productivity. By adapting the process definition as the case progresses and doing
so based on the content and context of documents incoming to the case, the process can be handled
flexibly but compliance is still hard-wired.
In this report, we take an in-depth look at the applicability of smart process applications, the experience of
early users, the drivers for improved case management, and the feature sets required of a modern case
management system.
Der Ethik- und Sozialverantwortlichkeitskodex enthält grundlegende soziale und ethische Anforderungen, die den Schutz von Mitarbeitenden bei Dienstleistungen zum Ziel haben.
This Infographic informs you about the future of outbound communications. Learn how to address the cost and impact on personal productivity of desktop correspondence with hybrid mailroom.
What learnings can the NHS take from private sector organisations, that are further along on their digital journeys? Read the article by Gary Harrod, CEO, UK & IRE Swiss Post Solutions (SPS)
Intelligent Automation - The Evolution of Automated Business ProcessesSwiss Post Solutions
This brochure provides an overview of Intelligent Automation, the use if Robotics and Artificial Intelligence, to automate and optimize end-to-end business processes.
Despite the widespread acceptance that reducing and removing paper is a best practice, there is a huge difference between the best performers and the laggards. Piles of paper contrast with clear desks, post bags and delivery vans contrast with mobile capture, warehouses full of boxes contrast with electronic archives, and forms-based processes contrast with automated workflows.
Aiim White Paper: Document Process Outsourcing: in-house, onshore, near shore...Swiss Post Solutions
Document Process Outsourcing (DPO) has been a feature of the business landscape for nearly three decades. Initially confined to scanning operations dedicated to digitizing historical records, the field now encompasses a wide range of services potentially covering every process from capturing inbound documents, forms and invoices (electronic or paper) to outbound print and multi-channel communications, with varying degrees of process involvement in between. However, the drivers for outsourcing have always been competency, cost or convenience.
Aiim Industry Watch: Content Analytics: automating processes and extracting ...Swiss Post Solutions
The capacity of computers to recognize meaning in text, sound or images has progressed slowly and steadily over many years, but with the arrival of multi-processor cores, and the continual refinement of software algorithms, we are in a position where both the speed and the accuracy of recognition can support a wide range of applications. In particular, when we add analysis to recognition, we can match
up content with rules and policies, detect unusual behavior, spot patterns and trends, and infer emotions and sentiments. Content analytics is a key part of “big data” business intelligence, but it is also driving auto-classification, content remediation, security correction, adaptive case management, and operations monitoring.
Smart Process Applications (SPAs), Intelligent Business Processes, Adaptive BPM: these are all terms
applied to a new generation of applications that use computer intelligence to extract context-relevant
information from the content associated with a business process, and use it to select, modify or re-direct the
next steps in the workflow. One of its primary applications is in case management. Here the term “case” is
used in its widest sense to refer to any process or project that has a defined beginning and end, where the
process steps and outcome may change during the course of the process, and where associated content
needs to be grouped and managed as a case-file or project-file. Applications can range from payment
management, through contract bids, claims handling and loan origination, to traditional healthcare, crime or
legal cases.
Historically, case management systems and indeed most BPM systems have been somewhat rigid in their
workflows, lacking the ability to re-route as the case progresses – much like early satnavs, in fact. However,
a completely free-to-change process definition could introduce shortfalls in compliance and may well be
sub-optimum in terms of productivity. By adapting the process definition as the case progresses and doing
so based on the content and context of documents incoming to the case, the process can be handled
flexibly but compliance is still hard-wired.
In this report, we take an in-depth look at the applicability of smart process applications, the experience of
early users, the drivers for improved case management, and the feature sets required of a modern case
management system.
AIIM White Paper: Case Management and Smart Applications
Verhaltenskodex SPS Deutschland
1. Seite 1Erlassen vom Verwaltungsrat der Schweizerischen Post AG am 20. Dezember 2011
VERHALTENSKODEX
GRUNDLAGE UNSERES
HANDELNS
Dieser Verhaltenskodex beschreibt die
Erwartungen an das Verhalten der
Mitarbeitenden der Schweizerischen
Post und ihrer Konzerngesellschaften.
Zusammen mit den Kernwerten –
zuverlässig, wertsteigernd, nachhaltig –
ist er zentrale Handlungsanweisung an
alle Mitarbeitenden.
Alle Mitarbeitenden übernehmen die
Verantwortung für ihr Handeln und
Verhalten gegenüber den Menschen,
der Gesellschaft und der Umwelt.
Ihr Verhalten gegenüber sämtlichen
Anspruchsgruppen wie Mitarbeitern,
Kunden, Lieferanten, Partnern, Eigner
oder Öffentlichkeit ist jederzeit
respektvoll, korrekt und frei von
Diskriminierung.
Alle Mitarbeitenden bemühen sich um
Integrität. Ihr Handeln orientiert sich an
den Kernwerten sowie an den
Unternehmenszielen. Befinden sie sich
in einem Interessenskonflikt, legen sie
diesen offen und sorgen für eine
Lösung im Interesse der Post.
Die Mitarbeitenden sind unbestechlich
und stellen Dritten keine ungerecht
fertigten Vorteile in Aussicht. Sie gehen
mit den Daten und Informationen, dem
Know-how, dem materiellen und
geistigen Eigentum der Post sorgsam
um.
Alle Mitarbeitenden handeln gesetz-
mäßig. Sie kennen und respektieren
das interne Regelwerk der Post und
halten sich sowohl im Umgang
miteinander als auch bei der Erfüllung
ihrer Aufgaben gegenüber Dritten
daran.
Im Umgang mit Kunden und
Mitbewerbern wahren die Mitar-
beitenden in ihrer Tätigkeit jederzeit die
Interessen der Post und halten dabei
konsequent die gesetzlichen und
internen Vorschriften ein.
Alle Mitarbeitenden melden Verstöße
gegen diesen Verhaltenskodex oder
einen entsprechenden Verdacht ihrem
Vorgesetzten oder anonym über die
externe Website www.post-courage.ch
Die Mitarbeitenden tragen bei Verstö-
ßen die personalrechtlichen und ge-
setzlichen Folgen.
Bei Fragen zu diesem Verhaltenskodex
wenden sich die Mitarbeitenden an ihre
Vorgesetzten oder die zuständige
Personalstelle.
Ziel und Verbindlichkeit Verantwortung und Respekt Integrität und Sorgfalt Gesetze und Regeln Verstöße und Konsequenzen