The document discusses worst practices for using social media professionally. It lists 10 worst practices, including being an idiot in what you write or post pictures of (many candidates posted about drinking/drugs or inappropriate images), badmouthing current or past employers, lying about qualifications, having unprofessional screen names or emails, exposing sensitive information from previous employers, friending people you don't know on Facebook, acting like you're on MySpace, and over-extending friendliness. The document emphasizes that social media is not going away and one must be careful with what they post.
The Sierra Leonean Civil War occurred from 1991-2002 and resulted in widespread violence and human rights abuses against civilians. Over 50,000 people were killed during the conflict and thousands more lost limbs or suffered other mutilations at the hands of rebel groups. Children were forcibly conscripted as soldiers and subjected to unimaginable horrors. The war devastated the country and population, and Sierra Leone has worked to rebuild in the years since through education programs and efforts to provide justice for war crimes.
In today fast changing world of communication it is critical that the promotional products salesperson keep up. This powerpoint will cover my top 10 things to be aware of when using Facebook for business.
This document discusses the global impact of HIV/AIDS through a series of images and captions. It notes that most HIV cases are caused by unprotected sex and shared needles. Every minute, five more people are infected with HIV, with three of those cases occurring in Sub-Saharan Africa. Over 25 million people have died of AIDS and over 69 million are infected globally. The document discusses the suffering people with AIDS endure in Africa from poverty, illness, and stigma. It suggests that increased awareness, education, research, treatment programs, and support from others are needed to address the HIV/AIDS epidemic.
This document contains a list of TED Talk speakers and the URLs to their talks. It introduces Carmine Gallo's book "Talk Like TED" which discusses the public speaking secrets of influential speakers. The document is organized into chapters that each focus on a key public speaking theme. It notes that the URLs may change over time as they were last checked on July 1, 2014.
Leonardo da Vinci's sketching process and techniques provide valuable lessons for designers today. He would sketch prolifically by hand on separate sheets of paper, doing initial sketches alone before reviewing them with others later. His sketches included annotations, arrows and labels for clarity. Da Vinci stored his sketches and would revisit them later, demonstrating the value of saving early ideas. His prolific sketching led to masterpieces and innovations by striving for quantity, deferring judgment, seeking new combinations and using imagination during ideation. When refining ideas, Da Vinci's approach was to use positive judgment first, consider novelty, stay focused, and be able to redirect himself if needed.
Silver Linings, When Building a Team FailsDavid Farkas
My five-minute lightning talk presented at Pro/Design Conference January 30, 2015. Hosted by Nasdaq, this talk shares a story and lessons learned building a design team within a larger organization.
The document discusses worst practices for using social media professionally. It lists 10 worst practices, including being an idiot in what you write or post pictures of (many candidates posted about drinking/drugs or inappropriate images), badmouthing current or past employers, lying about qualifications, having unprofessional screen names or emails, exposing sensitive information from previous employers, friending people you don't know on Facebook, acting like you're on MySpace, and over-extending friendliness. The document emphasizes that social media is not going away and one must be careful with what they post.
The Sierra Leonean Civil War occurred from 1991-2002 and resulted in widespread violence and human rights abuses against civilians. Over 50,000 people were killed during the conflict and thousands more lost limbs or suffered other mutilations at the hands of rebel groups. Children were forcibly conscripted as soldiers and subjected to unimaginable horrors. The war devastated the country and population, and Sierra Leone has worked to rebuild in the years since through education programs and efforts to provide justice for war crimes.
In today fast changing world of communication it is critical that the promotional products salesperson keep up. This powerpoint will cover my top 10 things to be aware of when using Facebook for business.
This document discusses the global impact of HIV/AIDS through a series of images and captions. It notes that most HIV cases are caused by unprotected sex and shared needles. Every minute, five more people are infected with HIV, with three of those cases occurring in Sub-Saharan Africa. Over 25 million people have died of AIDS and over 69 million are infected globally. The document discusses the suffering people with AIDS endure in Africa from poverty, illness, and stigma. It suggests that increased awareness, education, research, treatment programs, and support from others are needed to address the HIV/AIDS epidemic.
This document contains a list of TED Talk speakers and the URLs to their talks. It introduces Carmine Gallo's book "Talk Like TED" which discusses the public speaking secrets of influential speakers. The document is organized into chapters that each focus on a key public speaking theme. It notes that the URLs may change over time as they were last checked on July 1, 2014.
Leonardo da Vinci's sketching process and techniques provide valuable lessons for designers today. He would sketch prolifically by hand on separate sheets of paper, doing initial sketches alone before reviewing them with others later. His sketches included annotations, arrows and labels for clarity. Da Vinci stored his sketches and would revisit them later, demonstrating the value of saving early ideas. His prolific sketching led to masterpieces and innovations by striving for quantity, deferring judgment, seeking new combinations and using imagination during ideation. When refining ideas, Da Vinci's approach was to use positive judgment first, consider novelty, stay focused, and be able to redirect himself if needed.
Silver Linings, When Building a Team FailsDavid Farkas
My five-minute lightning talk presented at Pro/Design Conference January 30, 2015. Hosted by Nasdaq, this talk shares a story and lessons learned building a design team within a larger organization.
It's Pitch Black. You Are Likely to be Eaten by a GrueAndrea Resmini
The document discusses the key elements that make up a game. It states that a game consists of formal elements like rules, resources, and conflict as well as dramatic elements like characters, narratives, and premises that provide context and engagement. It argues that both the formal and dramatic elements are necessary to create structured conflict that resolves with unequal outcomes, which defines what makes something a game.
This document contains the transcript of a keynote speech given by Eric Reiss at UX Camp Europe in Berlin, Germany. The speech touches on many topics related to UX design, including myths about the field, challenges facing practitioners, and visions of the future. It includes motivational messages for attendees as well as humor and personal anecdotes from Reiss's career. The overall tone is one of inspiration and encouragement for those working in or interested in user experience design.
10 things every CEO needs to know about UXEric Reiss
The document provides an overview of a presentation on 10 things every CEO needs to know about user experience (UX). It discusses how UX design involves coordinating, acknowledging, and reducing negative interactions between people, devices, and events. It emphasizes that UX is an ongoing process, not a fixed-term project, and that CEOs should not view their website as just a software development project but rather as an integral part of customer service.
This document discusses navigation and how it relates to understanding information across different channels. It explores how people connect fragments of information into meaningful patterns, like in narratives, maps, and quests. Navigation helps weave places into a cohesive narrative by allowing users to pause in places and move through spaces. The language used to describe this sense-making process is information architecture.
Giant 2015: CTRL Z, A Practitioner's Support GroupDavid Farkas
A discussion in how we can better ask and offer support within our teams when projects and situations occur that are unexpected or non-ideal. This presentation was paired with a live-demo and discussion.
Blended spaces, cross-channel ecosystems, and the myth that is serviceAndrea Resmini
Slide deck from paper presented at ServDes 2016, Copenhagen.
Full paper available in conference proceedings: http://www.ep.liu.se/ecp/article.asp?issue=125&article=050
Thirteen years ago Gayle Curtis likened a “Big Information Architect” to “an orchestra conductor or film director, conceiving a vision and moving the team forward.” In the meantime, different-sized IAs gave way to UX designers, but in some shops there is another central role: product manager.
What you may be surprised to learn is that a substantial part of a product manager’s job is…information architecture. Describing a landscape, ecosystem, or roadmap and communicating a set of goals and priorities requires the exact meaning-mapping skills that IA is all about.
This panel features three people trained in IA and UX who are now filling a product role, to discover whether this parallel between “big” IA and product holds in other contexts, to discuss potential career paths, and to take questions from an audience that might be intrigued by the relationship.
My plenary speech at the inaugural UX Live London conference on October 26, 2017.
Eric Reiss
CEO and Author
4.30pm-5.15pm
Innovation vs. Best Practice – Conflict or Opportunity?
“Best practice” implies doing things in the best possible manner, based on past experience. But we like to think of ourselves as innovators in a dynamic industry – we want to go where no one has gone before. Thus, “best practice” and “innovation” are like oil and water – they don’t easily mix.
How can we, as UX professionals, balance the need for consistency that “best practice” provides, with our on-going mission to improve the quality of our products? How can we create genuine improvements – and when have we been seduced by the evil twins, Fad and Fashion?
“Innovation vs. Best Practice” explores the elements that make up these two ends of the UX spectrum. We’ll take a closer look at the popular definitions of both innovation and best practice – and discover why these are frequently inadequate, misleading, or both. Why is a “standard” not always a “best practice”? And if “invention” can be spontaneous, why is “innovation” always planned?
We’ll also examine some of the worst reasons to innovate, which are also some of the most common, plus the Japanese concept of “chindogu” – “useless innovation.” Perhaps most important of all, we’ll see how User Driven Design helps us avoid harmful innovation in comparison to the more common User Centered Design methodology.
"Siri, did I leave the oven on?" UX for the connected home (updated for IA Su...Claire Rowland
This document summarizes a presentation about designing user experiences for connected home technologies. It discusses four key UX challenges: 1) Making the home feel personal rather than like an engineered system, 2) Managing the social consequences of visible data, 3) Avoiding demanding too much user attention with mundane tasks, and 4) Overcoming users' lack of understanding of home technologies. It provides examples of both poor and promising approaches to these challenges. The presentation argues for a user-centered "service design" approach that considers the full customer experience across devices, services, and touchpoints.
The document discusses the architecture of cyberspace and information spaces. It notes that as computing has become more ubiquitous and integrated into everyday life, the boundaries between physical and digital spaces have blurred. Information is now spread across many sites and moments in complex ways. However, people can still make sense of this complexity by connecting fragments into meaningful narratives and patterns to create places. This is done through information architecture, which is the architecture of information spaces and aims to shape reality by designing durable architectures for human use.
This document discusses Leonardo da Vinci's journaling process and provides examples from his journals. Some key points:
- Da Vinci wrote over 13,000 pages of notes and diagrams in his journals, clustering ideas and observations. He made drawings of topics like the human arm without outlines or lists.
- His journal pages were always fully used, with ideas revisited and refined over time. Da Vinci would add detailed text notes and observations to his drawings.
- Da Vinci's journaling method resembled an early form of the Cornell note-taking system, with distinct areas for notes, references, and summaries.
Web Governance: Where Strategy Meets StructureLisa Welchman
This document discusses web governance and how it relates to strategy and structure. It provides examples of how governance helps sustain digital presences over long periods of time by establishing norms, regulations, and standards. Governance frameworks include defining strategy, policies, stakeholders, and teams. Strategy includes principles, funding, and desired outcomes. Policies cover various technical and legal standards. Stakeholders provide input and make decisions. Effective governance facilitates collaboration and growth by outlining how execution will occur.
Organizational Parkour: the Negotiation Game for DesignersJoan Vermette
At IAS09, Matt Milan gave a provocative talk on what he called "Innovation Parkour." Parkour is a way of moving from place to place as efficiently as possible by jumping, vaulting, or climbing around obstacles. His talk was a plea for us to practice our craft so great design can become a reflex in the face of challenge, much as parkour artists view the environment not as a hindrance to their sport but an aid.
I believe the equivalent of the built environment in parkour is less the landscape of the design challenges we face than the structures, process, and culture of the organizations in which we do our work. Yes, design exercises make better designers - however, an IA/UXer who can solve wicked problems but who can't get her organization to implement her solutions needs also to be practicing complimentary disciplines: cultural diagnostics, relationship savvy, and communication and negotiation skills.
Enter Organizational Parkour, a game where IA/UXers can practice these complimentary skills. The game pits teams against each other to complete deliverables, by role-playing and negotiating based on the tenets of Principled Negotiation. Game players are guided on how to use negotiation skills to manage sticky client issues and see great work to completion.
Describing the elephant: Moving beyond professional silos when defining UXEric Reiss
Professional factions have made it impossible for the business community to make educated decisions – or even understand what UX is. Content strategists scream “Content is King”. The information architects yell “Structure the kingdom”. The SEO folks say “There is no data without metadata”.
And the business community is frustrated. Who should they hire?
The answer is simple: the agency that tells them: “No worries. We’ll get it done for you and you will love it.”
I’d like to see these professional barriers broken down. We ALL bring something valuable to the table – if we’re ever allowed to sit at that table. And I’d like to share a model for UX that respects our differences, but provides an easy-to-understand framework on which businesses can build their UX strategies.
Here are the slides from my closing plenary at WebExpo in Prague, Czech Republic on 22 September 2012. A few rants, a few truths, a few goofy opinions, but backed up with a little experience, too.
Ghost in the Shell - Information Architecture in the Age of PostdigitalAndrea Resmini
The document discusses the theme of the 2013 IA Summit in Baltimore - "Information Architecture in the Age of Postdigital". It explores how information architecture has evolved from the digital age to the current postdigital age. In the postdigital age, computing is ubiquitous and integrated into all aspects of life. Things are increasingly complex, smeared across multiple contexts. Information spaces have become fluid and dynamic architectures. The document argues that information architecture is the architecture of these new postdigital information spaces, shaping reality and creating places for human experience.
The social web twitter and facebook case studiesdcullinane
This document provides examples of social media pages on Facebook and Twitter accounts that demonstrate both good and bad practices. It lists several Facebook pages of businesses, organizations, and magazines. It also lists Twitter accounts from businesses, media outlets, and individuals. The document includes links to the Facebook and Twitter profiles as well as a video on customizing a Facebook fan page.
Top 9 WordPress Links For #WPMIA - October 2013David Bisset
This document provides a list of the top 9 WordPress plugins, articles, and resources for October 2013. It includes plugins for to-do lists, migrating databases, comment cookies, access control, planning WordCamp events, conversion optimization, and more. Brief descriptions and links are given for each item on the list.
It's Pitch Black. You Are Likely to be Eaten by a GrueAndrea Resmini
The document discusses the key elements that make up a game. It states that a game consists of formal elements like rules, resources, and conflict as well as dramatic elements like characters, narratives, and premises that provide context and engagement. It argues that both the formal and dramatic elements are necessary to create structured conflict that resolves with unequal outcomes, which defines what makes something a game.
This document contains the transcript of a keynote speech given by Eric Reiss at UX Camp Europe in Berlin, Germany. The speech touches on many topics related to UX design, including myths about the field, challenges facing practitioners, and visions of the future. It includes motivational messages for attendees as well as humor and personal anecdotes from Reiss's career. The overall tone is one of inspiration and encouragement for those working in or interested in user experience design.
10 things every CEO needs to know about UXEric Reiss
The document provides an overview of a presentation on 10 things every CEO needs to know about user experience (UX). It discusses how UX design involves coordinating, acknowledging, and reducing negative interactions between people, devices, and events. It emphasizes that UX is an ongoing process, not a fixed-term project, and that CEOs should not view their website as just a software development project but rather as an integral part of customer service.
This document discusses navigation and how it relates to understanding information across different channels. It explores how people connect fragments of information into meaningful patterns, like in narratives, maps, and quests. Navigation helps weave places into a cohesive narrative by allowing users to pause in places and move through spaces. The language used to describe this sense-making process is information architecture.
Giant 2015: CTRL Z, A Practitioner's Support GroupDavid Farkas
A discussion in how we can better ask and offer support within our teams when projects and situations occur that are unexpected or non-ideal. This presentation was paired with a live-demo and discussion.
Blended spaces, cross-channel ecosystems, and the myth that is serviceAndrea Resmini
Slide deck from paper presented at ServDes 2016, Copenhagen.
Full paper available in conference proceedings: http://www.ep.liu.se/ecp/article.asp?issue=125&article=050
Thirteen years ago Gayle Curtis likened a “Big Information Architect” to “an orchestra conductor or film director, conceiving a vision and moving the team forward.” In the meantime, different-sized IAs gave way to UX designers, but in some shops there is another central role: product manager.
What you may be surprised to learn is that a substantial part of a product manager’s job is…information architecture. Describing a landscape, ecosystem, or roadmap and communicating a set of goals and priorities requires the exact meaning-mapping skills that IA is all about.
This panel features three people trained in IA and UX who are now filling a product role, to discover whether this parallel between “big” IA and product holds in other contexts, to discuss potential career paths, and to take questions from an audience that might be intrigued by the relationship.
My plenary speech at the inaugural UX Live London conference on October 26, 2017.
Eric Reiss
CEO and Author
4.30pm-5.15pm
Innovation vs. Best Practice – Conflict or Opportunity?
“Best practice” implies doing things in the best possible manner, based on past experience. But we like to think of ourselves as innovators in a dynamic industry – we want to go where no one has gone before. Thus, “best practice” and “innovation” are like oil and water – they don’t easily mix.
How can we, as UX professionals, balance the need for consistency that “best practice” provides, with our on-going mission to improve the quality of our products? How can we create genuine improvements – and when have we been seduced by the evil twins, Fad and Fashion?
“Innovation vs. Best Practice” explores the elements that make up these two ends of the UX spectrum. We’ll take a closer look at the popular definitions of both innovation and best practice – and discover why these are frequently inadequate, misleading, or both. Why is a “standard” not always a “best practice”? And if “invention” can be spontaneous, why is “innovation” always planned?
We’ll also examine some of the worst reasons to innovate, which are also some of the most common, plus the Japanese concept of “chindogu” – “useless innovation.” Perhaps most important of all, we’ll see how User Driven Design helps us avoid harmful innovation in comparison to the more common User Centered Design methodology.
"Siri, did I leave the oven on?" UX for the connected home (updated for IA Su...Claire Rowland
This document summarizes a presentation about designing user experiences for connected home technologies. It discusses four key UX challenges: 1) Making the home feel personal rather than like an engineered system, 2) Managing the social consequences of visible data, 3) Avoiding demanding too much user attention with mundane tasks, and 4) Overcoming users' lack of understanding of home technologies. It provides examples of both poor and promising approaches to these challenges. The presentation argues for a user-centered "service design" approach that considers the full customer experience across devices, services, and touchpoints.
The document discusses the architecture of cyberspace and information spaces. It notes that as computing has become more ubiquitous and integrated into everyday life, the boundaries between physical and digital spaces have blurred. Information is now spread across many sites and moments in complex ways. However, people can still make sense of this complexity by connecting fragments into meaningful narratives and patterns to create places. This is done through information architecture, which is the architecture of information spaces and aims to shape reality by designing durable architectures for human use.
This document discusses Leonardo da Vinci's journaling process and provides examples from his journals. Some key points:
- Da Vinci wrote over 13,000 pages of notes and diagrams in his journals, clustering ideas and observations. He made drawings of topics like the human arm without outlines or lists.
- His journal pages were always fully used, with ideas revisited and refined over time. Da Vinci would add detailed text notes and observations to his drawings.
- Da Vinci's journaling method resembled an early form of the Cornell note-taking system, with distinct areas for notes, references, and summaries.
Web Governance: Where Strategy Meets StructureLisa Welchman
This document discusses web governance and how it relates to strategy and structure. It provides examples of how governance helps sustain digital presences over long periods of time by establishing norms, regulations, and standards. Governance frameworks include defining strategy, policies, stakeholders, and teams. Strategy includes principles, funding, and desired outcomes. Policies cover various technical and legal standards. Stakeholders provide input and make decisions. Effective governance facilitates collaboration and growth by outlining how execution will occur.
Organizational Parkour: the Negotiation Game for DesignersJoan Vermette
At IAS09, Matt Milan gave a provocative talk on what he called "Innovation Parkour." Parkour is a way of moving from place to place as efficiently as possible by jumping, vaulting, or climbing around obstacles. His talk was a plea for us to practice our craft so great design can become a reflex in the face of challenge, much as parkour artists view the environment not as a hindrance to their sport but an aid.
I believe the equivalent of the built environment in parkour is less the landscape of the design challenges we face than the structures, process, and culture of the organizations in which we do our work. Yes, design exercises make better designers - however, an IA/UXer who can solve wicked problems but who can't get her organization to implement her solutions needs also to be practicing complimentary disciplines: cultural diagnostics, relationship savvy, and communication and negotiation skills.
Enter Organizational Parkour, a game where IA/UXers can practice these complimentary skills. The game pits teams against each other to complete deliverables, by role-playing and negotiating based on the tenets of Principled Negotiation. Game players are guided on how to use negotiation skills to manage sticky client issues and see great work to completion.
Describing the elephant: Moving beyond professional silos when defining UXEric Reiss
Professional factions have made it impossible for the business community to make educated decisions – or even understand what UX is. Content strategists scream “Content is King”. The information architects yell “Structure the kingdom”. The SEO folks say “There is no data without metadata”.
And the business community is frustrated. Who should they hire?
The answer is simple: the agency that tells them: “No worries. We’ll get it done for you and you will love it.”
I’d like to see these professional barriers broken down. We ALL bring something valuable to the table – if we’re ever allowed to sit at that table. And I’d like to share a model for UX that respects our differences, but provides an easy-to-understand framework on which businesses can build their UX strategies.
Here are the slides from my closing plenary at WebExpo in Prague, Czech Republic on 22 September 2012. A few rants, a few truths, a few goofy opinions, but backed up with a little experience, too.
Ghost in the Shell - Information Architecture in the Age of PostdigitalAndrea Resmini
The document discusses the theme of the 2013 IA Summit in Baltimore - "Information Architecture in the Age of Postdigital". It explores how information architecture has evolved from the digital age to the current postdigital age. In the postdigital age, computing is ubiquitous and integrated into all aspects of life. Things are increasingly complex, smeared across multiple contexts. Information spaces have become fluid and dynamic architectures. The document argues that information architecture is the architecture of these new postdigital information spaces, shaping reality and creating places for human experience.
The social web twitter and facebook case studiesdcullinane
This document provides examples of social media pages on Facebook and Twitter accounts that demonstrate both good and bad practices. It lists several Facebook pages of businesses, organizations, and magazines. It also lists Twitter accounts from businesses, media outlets, and individuals. The document includes links to the Facebook and Twitter profiles as well as a video on customizing a Facebook fan page.
Top 9 WordPress Links For #WPMIA - October 2013David Bisset
This document provides a list of the top 9 WordPress plugins, articles, and resources for October 2013. It includes plugins for to-do lists, migrating databases, comment cookies, access control, planning WordCamp events, conversion optimization, and more. Brief descriptions and links are given for each item on the list.
South Florida WordPress Meetup Group - Top 10 September 2013David Bisset
This document provides a summary of the top 10 WordPress plugins, themes, and resources for September 2013. They include Edit Flow (#1), Socially Awkward theme (#2), Collections theme (#2.5), Right Now Reloaded plugin (#4), Sane Widget Sidebar Management plugin (#5), How Many Plugins Are Too Many? (#6), Optimizing Images For WordPress Like A Pro For Free (#7), torquemag.io (#8), search wp plugin (#9), and Hopscotch (#10). The document was written by David Bisset and provides links to each item.
South Florida WordPress Meetup: Top 9 (Dec 2013)David Bisset
This document is a top 10 list for December 2013 that summarizes WordPress plugins, tools, and news. It provides links to the WordPress 3.8 release candidate, a WordPress glossary for beginners, a plugin profiler called P3, the Media Ally plugin, a plugin to add IDs to header tags, the AppPresser mobile app framework, WordSesh 2, the Barley inline content editor, 7 tips to improve WordPress content management, and ends with the author's signature.
The document discusses preparing a workforce for Enterprise 2.0 adoption. It emphasizes listening to employees to understand their needs and perspectives, as behaviors that work in online communities may not translate well in the workplace and could erode trust. It provides tips on establishing multiple participation levels to reduce risk, being person-oriented rather than initiative-oriented, and leveraging workplace champions.
Digital Marketing Tips: Twitter, Instagram, Pinterest, Video - SEMdmv MeetupMark Alves
The document provides 12 digital marketing tips and tricks for social media platforms like Twitter, Instagram, YouTube, and Pinterest. Some of the tips include using event hashtags on Twitter to promote your business, adding hashtags as comments on Instagram photos to make them searchable, creating playlists of videos on YouTube to suggest related content, and using sites like Knowem and Razoo to register social media accounts and crowdfund nonprofits. The tips are part of a presentation on digital strategies for the #SEMdmv Meetup in Washington, DC.
Deciding what to build without killing each otherPhilip Likens
Deciding what to build is hard. Making the decision as a team is even tougher. Team members often have differing views on which portions of the prototype are most important and what functionality to include. Tensions from the decision-making process can drive teams apart. In our labs group we have adopted a framework for making prototyping and project decisions. This presentation outlines the framework we use in Sabre Labs, as well as some examples of times we’ve gotten it right, and other times we haven’t.
UX Field Research Basics, Abstractions 2019David Farkas
This document discusses UX field research basics. It covers planning and preparation, conducting research in the field, and analyzing findings. In the planning section, it describes creating documents like test plans, interview guides, and recruitment materials. For fieldwork, it discusses facilitating sessions, using improvisation techniques, and managing logistics. Finally, the analysis section explores consolidating data, identifying themes, and determining the best way to tell the research story. The overall message is that thorough planning and preparation are essential for high-quality field research.
Collaborative Improv: Building Better Products Through ImprovisationDavid Farkas
Improv is a collaborative storytelling technique that can be applied in various business contexts like sales, presentations, and product development. The key rules of improv include accepting offers, listening, supporting other participants, and focusing on details. Improv helps build trust and consensus through open body language and mirroring others. It encourages participants to say "yes and" to contribute to the evolving story instead of blocking or criticizing ideas.
The document discusses UX field research basics in three sections. Section 1 covers planning and preparation, including developing test plans, recruitment screeners, interview guides, and logistics. Section 2 discusses facilitating research through introductions, managing flow, improvisation, body language, and energy levels. Section 3 is about analyzing and reporting research findings by consolidating data, finding the overall story, and determining what story to tell from the research. The overall message is that thorough planning, proper facilitation in the field, and identifying patterns in the data are key to effective UX field research.
Collaborative Improv presentation shared at PixelUp conference, March 2019. Exploring collaboration and product design through the lens of improvisation.
For more info, check out https://collaborativeimprov.com
UX Research: Half Day Workshop IAS 2018, ChicagoDavid Farkas
This document outlines an agenda for a UX research training session. It covers the history of UX research and different research methods including qualitative and quantitative approaches. Specific techniques are discussed like contextual inquiry, card sorting, and various analysis methods. The importance of asking good questions, choosing appropriate methods, and effectively communicating findings is emphasized. Research is framed as an ongoing process that should inform every stage of product development.
This document discusses how improvisational acting techniques can be applied to product development processes. It covers some basic principles of improv like listening, reacting in the moment, and accepting offers from others. It then gives examples of how improv can be used in idea generation, requirements gathering, presentations, and product validation. Some specific improv games and exercises are also presented like bodystorming and walking in the park that could help teams collaborate and think creatively.
UX Field Research Basics Chicago Camp 2017David Farkas
David Farkas gave a presentation on UX field research basics. He covered three main sections: planning and preparation, which included developing test plans, recruitment screeners, and interview guides; facilitating research, such as introductions, managing session flow, and body language; and analysis and reporting, like consolidating data, finding themes in the research, and determining what story to tell with the findings. The overall presentation provided guidance on how to properly plan for, conduct, and analyze UX field research.
Improvised IA: Going Beyond the WhiteboardDavid Farkas
The need to adapt and be flexible within project schedules and meetings has never been greater, but this is a soft skill not easily taught or quickly learned. It starts with team collaboration and trust while ultimately leading to idea generation and problem solving. Yield to the highest offer. Always say YES. Alway raise the bar. These are three of the core components to improvisation in comedy. They are also three pillars to a good collaborative environment.
This hands on session will explore the fundamentals to improv as a means to strengthen teams across organizations. Participants will walk away with:
An understanding to the fundamentals to improv
An understanding of applications to the field of UX as both a team building tool and idea generation
Real world practice and sample exercises
We’re looking to get up and shake the cobwebs off our bodies. Through Bodystorming and other improv games participants will engage with the space around them and will learn the basics of improvisational comedy and how it can directly translate back to work in the office and with clients alike.
A guest lecture presentation on Interaction Design Best Practices given at Penn's campus in Philadelphia.
Includes heuristics from Jacob Nielsen, Abby Covert, Erik Dahl's UX Axioms.
Interaction Design Through Mixology IxDA-DC 2012David Farkas
David Farkas gave a presentation on interaction design through mixology at the August 2012 IxDA DC conference. He discussed how mixology, like interaction design, involves experimenting with ingredients and processes to create new recipes/experiences. Farkas presented several original cocktail recipes he developed through an iterative process involving education on techniques and ingredients, experimentation, and user testing to refine flavors that were pleasing but masked the taste of alcohol. He argued that interaction designers can apply similar approaches used in mixology to their work.
David Farkas presented on using mixology and cocktail design as an analogy for interaction design. Mixology involves experimenting with ingredients and recipes to create new cocktails, similar to how interaction designers iterate on a design by testing with users. Farkas discussed how the process of learning mixology through education and practice is comparable to learning design and provided several examples of original cocktail recipes he created with different flavor combinations and ingredients. He argued that mixology serves as a useful metaphor for interaction design processes like user validation, iteration and designing experiences that are intuitive to users.
Discovering the Best Indian Architects A Spotlight on Design Forum Internatio...Designforuminternational
India’s architectural landscape is a vibrant tapestry that weaves together the country's rich cultural heritage and its modern aspirations. From majestic historical structures to cutting-edge contemporary designs, the work of Indian architects is celebrated worldwide. Among the many firms shaping this dynamic field, Design Forum International stands out as a leader in innovative and sustainable architecture. This blog explores some of the best Indian architects, highlighting their contributions and showcasing the most famous architects in India.
Practical eLearning Makeovers for EveryoneBianca Woods
Welcome to Practical eLearning Makeovers for Everyone. In this presentation, we’ll take a look at a bunch of easy-to-use visual design tips and tricks. And we’ll do this by using them to spruce up some eLearning screens that are in dire need of a new look.
ARENA - Young adults in the workplace (Knight Moves).pdfKnight Moves
Presentations of Bavo Raeymaekers (Project lead youth unemployment at the City of Antwerp), Suzan Martens (Service designer at Knight Moves) and Adriaan De Keersmaeker (Community manager at Talk to C)
during the 'Arena • Young adults in the workplace' conference hosted by Knight Moves.
2. The F-Word... Fail
Failure as a part of the design process
David Farkas
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
3. I Failed
10:45AM - Last Day
Philadelphia
Design and Strategy
TammanTech
@dafark8
#FailBtrUX
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
5. Failure
intransitive verb
a: to fall short <failed in his duty>
b: to be or become absent or inadequate <the water supply failed>
c: to be unsuccessful; specifically :to be unsuccessful in achieving a
passing grade
http://www.merriam-webster.com/dictionary/fail?show=0&t=1359568111
http://hans.gerwitz.com/2011/03/07/fail-stamp.html
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
6. Mistake
transitive verb
a : to blunder in the choice of <mistook her way in the dark>
b : to misunderstand the meaning or intention of
http://www.merriam-webster.com/dictionary/mistake?show=0&t=1360945111
http://3.bp.blogspot.com/-v2vlvFk9lxI/Tz1N-wTEHoI/AAAAAAAAeYI/ZrR2uzz0iSc/s1600/dewey-defeats-truman.jpg
115
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
7. Redefined, Failure
a: a time of personal discomfort, or a time you feel you could have
done better
b: a bad day
c: an instance or event where things when differently then planned
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
14. Day to Day Failures
http://www.flickr.com/photos/jeffcutler/8297212605/sizes/o/in/photostream/
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
15. Many Ways To Fail
http://www.flickr.com/photos/cellardoorfilms/7620375382/sizes/m/in/photostream/ http://cbssanfran.files.wordpress.com/2013/02/fanscrushed.jpg?w=300
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
16. Failure Experience
“Experience is what you
get when you didn’t get
what you want”
- Randy Pausch
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
17. Experience (fail) has a Stigma
http://www.theleadtype.com/wp-content/uploads/2012/04/Stooges-Nun.jpg
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
20. I Have Failed Experienced
✤ Presentations gone awry
✤ Timelines missed
✤ Failed meetings
✤ Arguments with clients
✤ Arguments with teammates
✤ Not meeting my own expectations
✤ Expecting the worst, not pushing myself
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
21. Leads to Success
“I have not failed 1,000
times. I have successfully
discovered 1,000 ways
NOT to make a
light bulb”
- Thomas Edison
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
24. Sharing is even better
http://www.flickr.com/photos/courosa/3708151311/sizes/z/in/photostream/
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
26. Learn from Others
Failure Experience Type:
Communication
Failure Experience: Large
client with rotating project
team
http://www.flickr.com/photos/dan4th/2402329882/sizes/l/in/photostream/
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
27. Learn from Others
Lessons: Document early and often
Teach: Exercises and samples of clear/unclear documentation
http://xkcd.com/1015/
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
28. Experience Humility
Failure Experience Type:
Personal
Failure Experience: Dropped
the ball on a presentation with
a major client
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
29. Experience Humility
Lessons: Assume nothing.
Teach: Take time to prepare and review
http://survivingtheworld.net/Lesson362.html
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
30. Build Trust
Failure Experience Type: Social
Failure Experience: Kickstarter
got grief for not showing failed
projects
I found one!
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
31. Build Trust
Lessons: Be honest about your motivations and intent.
Teach: Play ‘devil’s advocate’
http://garfieldminusgarfield.net/post/37933367386/g-g-the-book-g-g-on-facebook-g-g-on-twitter
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
32. Expose Process
Failure Experience Type:
Business
Failure Experience: Project
ended prematurely due to
misalignment of expectations
of process.
http://www.flickr.com/photos/suburbanadventure/8240533220/sizes/h/in/
photostream/
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
33. Expose Process
Lessons: Don’t be sneaky and address concerns up front
Teach: Environment of trust
http://dilbert.com/strips/comic/2009-12-22/
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
34. Consistency
Failure Experience Type:
Process
Failure Experience: No formal
process for the team or client to
follow leading to srcabmle
http://2.bp.blogspot.com/-HCatlRPRyCk/TbaBN8yAGQI/AAAAAAAAALg/
gHJx8ShWBOc/s1600/chutesladders.gif
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
35. Consistency
Lessons: Don’t skimp on process
Teach: Shadowing and learning from each other’s roles
http://www.smbc-comics.com/index.php?db=comics&id=459
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
42. Value of Experience
Value of failing experiences
Value of sharing failures experiences
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
44. Learn to Fail Better
“...I am convinced that unless I talk openly about what I’ve
learned so far - unless I hold myself accountable in public -
then the lessons will not last. I will lose the only consolation
of my failure, which is the promise that I will not fail like
this again. That I might, one day, find a way to fail better. ”
- Jonah Lehrer
http://www.jonahlehrer.com/2013/02/my-apology/
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
45. Take It Home!
• Share experiences with clients
• Make it part of your presentations
• Document document document!
• Text
Open workshops and brainstorming
• Share discarded ideas
• Write about it
• Talk about it
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
47. So Remember
•Failure is a part of life
•Don’t call it failure
•We all do it
•Discuss Experiences
•Internally and with clients
•Fail often and fast
http://www.amazon.com/Everyone-Turtleback-Library-Binding-Edition/dp/0613685725
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
48. Resources
Mindfire: Big Ideas for Curious Minds, Scott Berkun
Success Through Failure: The Paradox of Design, Henry Petroski
Better By Mistake: The Unexpected Benefits of Being Wrong, Alina Tugend
We Learn Nothing, Time Kreider
Juice: The Creative Fuel That Drives World-Class Inventors, Evan I. Schwartz
Smart Ways to Talk About Failure,
http://philanthropy.com/blogs/the-giveaway/smart-ways-to-talk-about-failure/968
Various TEDtalks http://www.ted.com/talks/tags/failure
Kickstarter Responds to “Hidden Failed Project” Claims
http://techcrunch.com/2012/05/31/kickstarter-responds-to-hidden-failed-project-claims/
Jonah Lehrer, open letter apology http://www.jonahlehrer.com/2013/02/my-apology/
http://hadonejob.com
Exploring the Al-Chet Prayer http://www.aish.com/h/hh/yom-kippur/guide/Exploring_the_Al-Chet_Prayer.html
http://hadonejob.com/
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
49. In Closing
“An expert is a man who
has made all the
mistakes which can be
made, in a narrow field”
- Niels Bohr
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX
50. Thank You
@dafark8
#FailBtrUX
dfarkas@tammantech.com
dafark8@gmail.com
The F-Word, FAIL IASummit April 2013 David Farkas @dafark8 #FailBtrUX