The document provides 5 tips for managing a social media crisis: 1) understand the specific issue or problem being dealt with, 2) gather a team of people to help address the crisis, 3) work to prevent future crises by getting ahead of potential problems, 4) inform other organizations and individuals about the issue, and 5) do not take negative feedback or comments personally. The document is from the mental health charity Mind and focuses on managing crises that could occur on social media platforms.

1. Tips for managing a social media
crisis
18 July 2013
Taryn Ozorio @tarynoz

2. Right now, 1 in 6
workers in the UK is
experiencing depression,
anxiety or stress.

3. We’re Mind, the mental health
charity. We’re here to make sure
anyone with a mental health
problem has somewhere to turn
for advice and support.

4. What is a crisis?

7. 5 tips for coping

8. What are
you dealing
with?

9. Gather
your
team.

10. Plant
seeds.

11. Tell other people
about it.

12. Don’t take
it
personally.

13. Questions?

14. Say hello
Mind infoline
Monday to Friday, 9am to 6pm
0300 123 3393
info@mind.org.uk
www.mind.org.uk
@mindcharity