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IBM presentation as part of the Digital Leaders Masterclass 5.07.2012
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Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application. In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics. Length: 30 minutes Session Overview ------------------------------------------- During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana: - What out-of-the-box solutions are available for real-time monitoring JMeter tests? - What are the benefits of integrating InfluxDB and Grafana into the load testing stack? - Which features are provided by Grafana? - Demonstration of InfluxDB and Grafana using a practice web application To view the webinar recording, go to: https://www.rttsweb.com/jmeter-integration-webinar
JMeter webinar - integration with InfluxDB and Grafana
JMeter webinar - integration with InfluxDB and Grafana
RTTS
In this session, we will showcase how to revolutionize automated testing for your software, automation, and QA teams with UiPath Test Suite. In part 1 of UiPath test automation using UiPath Test Suite – developer series, we will cover, Software testing overview What is software testing Why software testing is required Typical test types and levels Continuous testing and challenges Introduction to UiPath Test Suite UiPath Test Suite family of products Speaker: Atul Trikha, Chief Technologist & Solutions Architect, Peraton and UiPath MVP Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
UiPath Test Automation using UiPath Test Suite series, part 1
UiPath Test Automation using UiPath Test Suite series, part 1
DianaGray10
Partner Tech Talk with Tinybird
Speed Wins: From Kafka to APIs in Minutes
Speed Wins: From Kafka to APIs in Minutes
confluent
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other? Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Tobias Schneck
Screen flow is a powerful automation tool that is commonly designed for internal and external users. However, what about the guest users? We will dive into various methods of launching screen flows and understand how to make them publicly accessible, extending their usability to a broader audience. The presentation will also cover the implementation of security layers and highlight best practices for a smooth and protected user experience. Discover the potential of screen flows beyond conventional use and learn how to leverage them effectively.
Free and Effective: Making Flows Publicly Accessible, Yumi Ibrahimzade
Free and Effective: Making Flows Publicly Accessible, Yumi Ibrahimzade
CzechDreamin
I'm excited to share my latest predictions on how AI, robotics, and other technological advancements will reshape industries in the coming years. The slides explore the exponential growth of computational power, the future of AI and robotics, and their profound impact on various sectors. Why this matters: The success of new products and investments hinges on precise timing and foresight into emerging categories. This deck equips founders, VCs, and industry leaders with insights to align future products with upcoming tech developments. These insights enhance the ability to forecast industry trends, improve market timing, and predict competitor actions. Highlights: ▪ Exponential Growth in Compute: How $1000 will soon buy the computational power of a human brain ▪ Scaling of AI Models: The journey towards beyond human-scale models and intelligent edge computing ▪ Transformative Technologies: From advanced robotics and brain interfaces to automated healthcare and beyond ▪ Future of Work: How automation will redefine jobs and economic structures by 2040 With so many predictions presented here, some will inevitably be wrong or mistimed, especially with potential external disruptions. For instance, a conflict in Taiwan could severely impact global semiconductor production, affecting compute costs and related advancements. Nonetheless, these slides are intended to guide intuition on future technological trends.
Future Visions: Predictions to Guide and Time Tech Innovation, Peter Udo Diehl
Future Visions: Predictions to Guide and Time Tech Innovation, Peter Udo Diehl
Peter Udo Diehl
The presentation underscores the strategic advantage of treating design systems not just as technical assets but as vital business components that require thoughtful management, robust planning, and strategic alignment with organizational goals. Key Points Covered: - Understanding Design Systems as Business Entities: Conceptualizing design systems as internal business entities can streamline their integration and evolution within a company. - Adoption and Expansion: Elaborating on the importance of tactical adoption across organizational structures, enhancing product suites to cater to user needs and broadening scope to mobile and content authoring solutions. - Data-Driven Development: Utilizing data insights for component development ensures that resources are allocated to create valuable, widely used features. - Financial Modeling for Design Systems: Developing sustainable funding models is crucial for long-term support and success of design systems. - Promoting Internal Buy-In: Stressing on strategies for promoting design systems within the organization to increase engagement and investment from internal stakeholders.
A Business-Centric Approach to Design System Strategy
A Business-Centric Approach to Design System Strategy
UXDXConf
Generative AI architecture, at its core, revolves around the concept of machines being able to generate content autonomously, mimicking human-like creativity and decision-making processes. Unlike traditional AI systems that rely on predefined rules and data inputs, generative AI leverages deep learning techniques to produce new, original outputs based on patterns and examples it has learned from vast datasets. This capability opens up a multitude of possibilities across various domains within an enterprise.
The architecture of Generative AI for enterprises.pdf
The architecture of Generative AI for enterprises.pdf
alexjohnson7307
The New York Times continues to lead in user-centered design by innovating and adapting to enhance both user engagement and understanding, aligning product experiences with its journalistic mission. This presentation discusses innovative strategies in user experience at The New York Times, focusing on subscriber experiences and storytelling. Key Points Covered: - Mission-Driven Design: Emphasizing the Times' mission to "seek the truth and help people understand the world," the design team prioritizes clarity and engagement to support high-quality journalism. - UX Design Principles: The team follows five core UX tenets—clarity, time optimization, craftsmanship, accessibility, and trust—to maintain a strong focus on user-centric design. - Innovative Design Strategies: Product Feature Advancement, Editorial Expression, Long-term Visioning - Integrating Diverse Content: Examples include the successful integration of popular games like Wordle, which not only entertain but also attract and retain a diverse user base.
Transforming The New York Times: Empowering Evolution through UX
Transforming The New York Times: Empowering Evolution through UX
UXDXConf
A talk given by Julian Hyde at the San Francisco Distributed Systems Meetup on May 22, 2024.
Measures in SQL (a talk at SF Distributed Systems meetup, 2024-05-22)
Measures in SQL (a talk at SF Distributed Systems meetup, 2024-05-22)
Julian Hyde
Reflecting on new architectures for knowledge based systems in light of generative ai
To Graph or Not to Graph Knowledge Graph Architectures and LLMs
To Graph or Not to Graph Knowledge Graph Architectures and LLMs
Paul Groth
This instalment looked at building performance at the earliest stages of your project, covering Interoperability, Solar and Daylighting.
IESVE for Early Stage Design and Planning
IESVE for Early Stage Design and Planning
IES VE
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring. Learn about: • The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks. • Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective. • Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification. • Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process. Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
Inflectra
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to: Create a campaign using Mailchimp with merge tags/fields Send an interactive Slack channel message (using buttons) Have the message received by managers and peers along with a test email for review But there’s more: In a second workflow supporting the same use case, you’ll see: Your campaign sent to target colleagues for approval If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team But—if the “Reject” button is pushed, colleagues will be alerted via Slack message Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors. And... Speakers: Akshay Agnihotri, Product Manager Charlie Greenberg, Host
Connector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a button
DianaGray10
When you think of a highly secure meeting environment, do you instantly think 'Microsoft Teams'!? Or do you think about some unknown application, troublesome UI and daunting login process...? If you think the latter - let's change that! In this session Femke will show you how using Teams Premium features can create secure, but also good looking meetings! PRETTY. Make sure your company's brand is represented before, during and after the meeting with Customization policies in place. SECURE. Lets utilize Meeting templates and Sensitivity Labels to protect your meeting and data to prevent sensitive information from being leaked. After this session, you will have a clear understanding of the capabilities of Teams Premium features and how to set up the perfect meeting that suits your organizational requirements!
ECS 2024 Teams Premium - Pretty Secure
ECS 2024 Teams Premium - Pretty Secure
Femke de Vroome
This presentation focuses on the challenges and strategies of connecting problem definitions within product development. Key Points Covered: - Kayak's mission since its inception in 2004 to simplify travel by enabling easy comparisons of flights through technological solutions. - Discussion of the complexities within the travel industry, including the high expectations for personalized user experiences and the various stakeholder influences. - Emphasis on the necessity of maintaining agility and innovation within a mature company through continuous reassessment of processes. - An explanation of the importance of disciplined problem definition to prevent project failures and team inefficiencies. - Introduction of strategies for effective communication across teams to ensure alignment and comprehension at all levels of project development. - Exploration of various problem-solving methodologies, including how to handle conflicts within team settings regarding problem definitions and project directions.
Connecting the Dots in Product Design at KAYAK
Connecting the Dots in Product Design at KAYAK
UXDXConf
This is a powerpoint that features Microsoft Teams Devices and everything that is new including updates to its software and devices for April 2024
What's New in Teams Calling, Meetings and Devices April 2024
What's New in Teams Calling, Meetings and Devices April 2024
Stephanie Beckett
Unlock the mysteries of successful Salesforce interviews in this insightful session hosted by Hugo Rosario (Salesforce Customer), a seasoned hiring manager that leads the Salesforce Department of multinational company with over 100 interviews under their belt. Step into the manager's chair and gain exclusive behind-the-scenes insights into what makes a Salesforce consultant stand out during the interview process. From deciphering the unspoken cues to mastering key strategies, we'll explore the intricacies of the interview process and provide practical tips for consultants looking to not only pass interviews but also thrive in their roles. Whether you're a seasoned professional or just starting your Salesforce journey, this session is your backstage pass to the secrets that hiring managers wish you knew.
Behind the Scenes From the Manager's Chair: Decoding the Secrets of Successfu...
Behind the Scenes From the Manager's Chair: Decoding the Secrets of Successfu...
CzechDreamin
The standard Salesforce Approval process can be limiting in many ways, especially in complex scenarios. What if there was a way to implement very flexible approvals where one can use Apex code to make data updates in unrelated records, dynamically generate next steps details, and compute assignees on the fly? And still use UI-based configurations to implement concrete approval processes. In this session, we will share ideas behind such a solution and show a few lines of code to get you started.
Custom Approval Process: A New Perspective, Pavel Hrbacek & Anindya Halder
Custom Approval Process: A New Perspective, Pavel Hrbacek & Anindya Halder
CzechDreamin
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Unpacking Value Delivery - Agile Oxford Meetup - May 2024.pptx
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JMeter webinar - integration with InfluxDB and Grafana
JMeter webinar - integration with InfluxDB and Grafana
UiPath Test Automation using UiPath Test Suite series, part 1
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Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
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Future Visions: Predictions to Guide and Time Tech Innovation, Peter Udo Diehl
Future Visions: Predictions to Guide and Time Tech Innovation, Peter Udo Diehl
A Business-Centric Approach to Design System Strategy
A Business-Centric Approach to Design System Strategy
The architecture of Generative AI for enterprises.pdf
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Transforming The New York Times: Empowering Evolution through UX
Transforming The New York Times: Empowering Evolution through UX
Measures in SQL (a talk at SF Distributed Systems meetup, 2024-05-22)
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To Graph or Not to Graph Knowledge Graph Architectures and LLMs
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IESVE for Early Stage Design and Planning
IESVE for Early Stage Design and Planning
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Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
Connector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a button
ECS 2024 Teams Premium - Pretty Secure
ECS 2024 Teams Premium - Pretty Secure
Connecting the Dots in Product Design at KAYAK
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What's New in Teams Calling, Meetings and Devices April 2024
What's New in Teams Calling, Meetings and Devices April 2024
Behind the Scenes From the Manager's Chair: Decoding the Secrets of Successfu...
Behind the Scenes From the Manager's Chair: Decoding the Secrets of Successfu...
Custom Approval Process: A New Perspective, Pavel Hrbacek & Anindya Halder
Custom Approval Process: A New Perspective, Pavel Hrbacek & Anindya Halder
Successfully adopting social media into your business for digital leaders masterclass (2)
1.
Successfully Adopting Social
Media into your Business Stuart McRae Executive Collaboration & Social Business Evangelist IBM Collaboration Solutions ibm.co/smcrae stuart.mcrae@uk.ibm.com www.twitter.com/smcrae www.linkedin.com/in/stuartmcrae © IBM Corporation 2011 www.facebook.com/sjmcrae www.smcrae.com
2.
Not just Digital
by Default … … the world is becoming Social by Default The Internet evolved from Publishing to Transactions to Conversations … … transforming the way business is done along the way Employees: are already using social networking tools in their private lives Customers: are engaging in conversations about & with organisations Partners: are interacting continually to accelerate business value Organizations: are crowd-sourcing ideas to improve outcomes © 2012 IBM Corporation 2
3.
UK Citizens are
Adopting Social Networking Social Behavior Types: Active social networkers 19.27m Messagers and 44% mailers Content sharers 40% Joiners & Source: GlobalWebIndex, Global Map of Social Networking 2011, 28% www.globalwebindex.net creators of groups © 2012 IBM Corporation 3
4.
Engaging Better with
the Public © 2012 IBM Corporation 4
5.
"... the continuation
of Politik by other means" - Clausewitz © 2012 IBM Corporation 5
6.
What is a
Social Business? A Social Business is one that embraces networks of people to create business value A Social Business is: Engaged Transparent Nimble © 2012 IBM Corporation 6
7.
Social Media vs.
Social Business Social Media Social Business Nimble Engaged Transparent Broadcast Conversation Primarily Marketing and Organisational Transformation Public Relations driven & Business Process Optimisation © 2012 IBM Corporation 7
8.
Becoming a Social
Business is a Journey. Where are you starting from? Your culture, your strengths, your weaknesses, your issues, your needs © 2012 IBM Corporation 8
9.
Becoming a Social
Business is a Journey. Where are you going to? What do you want to achieve? Together. © 2012 IBM Corporation 9
10.
So First, You
Need To Decide... What problem are you trying to solve? © 2012 IBM Corporation 10
11.
A New Strategic
Direction? Transform the way we operate © 2012 IBM Corporation 11
12.
To Fix a
Headache? Reduce cost of delivering services © 2012 IBM Corporation 12
13.
Maybe You Have
An Idea? This way we can increase user satisfaction © 2012 IBM Corporation 13
14.
Or Just Want
To Do What You Do, Only Better? We are the best in class. Let's stay there. © 2012 IBM Corporation 14
15.
Unless you know
what you want to achieve... … you can't figure out what Successful Adoption is © 2012 IBM Corporation 15
16.
Where to start? No
shortage of reasons to act, but which are important to you? “Reduce Email Overload “Increase Employee “Organisational Satisfaction” Agility” Collab. Churn” Social Business Intranet Transformation C Renewal ult i al Ch ur al Soc “Faster time t an ne “Improve to Market” ge ra Int Service Quality” “Reduce Cost of b2 Doing Business” b2b c Social Exceptional Business Social Social Customer Process Business Media Experiences Improvement Awareness b2 e “Improve m “Address New b2 r So Customer Loyalty” Markets” y ou c ial g Se Brin vic e n tim De Brand e nt Consumerisation Own Social Monitoring CRM & Management “Increasingly “Reduce Mobile Workforce” Knowledge Management Risk” © 2012 IBM Corporation 16
17.
Key Areas for
Social Transformation Beyond the Customer Market Social Sentiment and Understanding & Influencing your Market Strategy & Business Adoption Engaging your Customer Customer Exceptional Web Experiences and the new Multi-Channel Challenge Beyond the Enterprise Partner Extending Collaboration to Partners, Suppliers and the Channel Social Collaboration & Transformation Employee Social Intranets Empower the Workforce to Improve Customer Service & Business Processes Increasing Transformational Complexity © 2012 IBM Corporation 17
18.
Key Areas for
Public Sector Social Transformation Public Sentiment Public Social Sentiment and Engagement with the Public Internal Social Collaboration underpins successful External Engagement Service Delivery Citizen Citizen Self Service and Community Empowerment Social Enterprise Partner Engagement with volunteers, communities, NGOs, charities and service provision partners Social Collaboration & Transformation Employee Social Intranets Empower the Workforce to Improve Service Provision Increasing Transformational Complexity © 2012 IBM Corporation 18
19.
Success in Focussed,
Tactical Projects Builds Confidence for Strategic Transformation External TIME Internal Tactical (Aspirins) (Vitamins) Strategic © 2012 IBM Corporation 19
20.
Being a Social
Business isn't about just one initiative Market Social Media Social Sentiment Marketing Analysis Programs External Task Specific Web Social Networking Accounts Social Media Site Based Customer Help Desk User Forums Employee Personal Social Channel Networking Partner Accounts Partner Partner Portal Collaboration Social Social Enabled CRM BPM Employee Social Collaboration Employee Informal (Ad Hoc) (Business Processes) Formal © 2012 IBM Corporation 20
21.
The Internal Social
Collaboration Platform ... underpins employee Adoption of Social (inside & outside) ... creates an Agile organisation to React to external events © 2012 IBM Corporation 21
22.
Adoption is Driven
by Users changing their Behaviour because of compelling Use Cases © 2012 IBM Corporation 22
23.
But your Users
aren't Social Collaboration experts, they need help and guidance on the use cases © 2012 IBM Corporation 23
24.
Not Training, but
Practical Advice on how Social Tools make it Easier to do their job Well © 2012 IBM Corporation 24
25.
Give your Users
the Gift of Success Stories: Best Practices for Working Better © 2012 IBM Corporation 25
26.
Finding the People
with the Expertise to Help People Tags identify subject matter experts and help people with Questions find people with the Answers Business Cards link from Content to the Experts on it © 2012 IBM Corporation 26
27.
Find the People
you Need through the People you Know ● Who do they Communicate with a lot? ● Who is in the same Communities? ● Who is involved with the same Activities? ● Who Blogs about the same sort of thing? ● Who Tags their Files with the same topics? ● Who Bookmarks the same sites? Which people have similar interests Who works closely with them? © 2012 IBM Corporation 27
28.
Reaching New People
& Building your Network Contact Numbers, Presence & IM, Communities, Colleagues, Content, E-mail Tag, Connect or Follow colleagues © 2012 IBM Corporation 28
29.
Engaging in Open
Conversations not Private ones (fully open, or just within a community, as appropriate) Lead, Learn, Teach, Spread, Engage, Improve, Motivate, Influence, Advocate, Recognise, Understand, Create Value © 2012 IBM Corporation 29
30.
Finding Content through
the People you Know (or can Find) Places Bookmarks © 2012 IBM Corporation 30
31.
Finding Content in
the Context of the People who can Help You to Use It © 2012 IBM Corporation 31
32.
Social Sharing Adds Credibility
& Discoverability to content What do others think of it? Who else understands it? Have they improved it? Recommendations, Downloads, Comments, Versions, Sharing, Folders, Authors Tags. Not just Share with, but also Share on, and Share within a Community © 2012 IBM Corporation 32
33.
Finding the Distilled
Knowledge of the Experts Communities let users with COMMON INTERESTS connect themselves across the enterprise - and puts CONTENT they share into the CONTEXT of the EXPERTS who can help you to use it AGGREGATE different People, Content Types, Discussions and Activities into one CONTEXT where users can easily find it © 2012 IBM Corporation 33
34.
Search across all
available content (including external content that others found useful) Content Tags (Social Bookmarks) share ideas & content across organisational boundaries and connect you to people with similar interests or problems © 2012 IBM Corporation 34
35.
Innovation Not just about
brainstorming ideas … but putting them into action ● Brainstorm ● Comment ● Vote ● Evaluate ● Graduate ● Action © 2012 IBM Corporation 35
36.
Activity Streams Keeping Users
Informed what is going on in their Network & Communities (without filling up their inboxes) © 2012 IBM Corporation 36
37.
Social Analytics increase
Adoption Drawing attention to things you need to know ● Who should I know about? ● How can I reach them? ● Which content has been updated? ● What new content might interest me? … and, please, not by sending me email! © 2012 IBM Corporation 37
38.
Accessibility where Users
Work drives Adoption ● Browser ● Portal Pages ● Client Platforms ● RSS Aggregators ● Document Editors ● Web Applications ● Email Clients ● Business Apps ● Browser Plugins ● Mobile Devices ● ... ● ... © 2012 IBM Corporation 38
39.
Significantly Increased Use
from Mobile Device access Anytime, Anywhere, on Any Device Either via a Mobile Browser or a Mobile App. from any Smartphone or Tablet platform © 2012 IBM Corporation 39
40.
The Social Intranet:
More than Social Apps An integration layer on top of existing Collaboration, Repositories, etc. Mobile Browser Desktop Social Collaboration Platform Business Unified Apps Comms ERP, Presence, BPM, IM, Web Audio, Apps, Video, Workflow, Team Meetings, Internet Search etc. Spaces ECM WCM Telephony E-Mail © 2012 IBM Corporation 40
41.
Where is the
Motivation to Adopt? Why should users change their behaviour? Why does my Why do I organisation care? care? © 2012 IBM Corporation 41
42.
I want to...
… help others … make my work easier … get home on time … do my job better … sell more … get promoted … be … be recognised appreciated for what I achieve … find a new role © 2012 IBM Corporation 42
43.
Information Overload We need
to change behaviour “You will need to know this sometime, so I will send it to you now” “... and me” “... and me” “... and me” “... and us too” “... and us too” “... and us too” “... and us too” Email Model © 2012 IBM Corporation 43
44.
The New Paradigm:
Social Knowledge Sharing “You will need to know this sometime, so I will send it to you now” “We share what “We share what “Weknow!”what we share what “We know” “... and me” we share we know” we know” “... and me” “... and me” “... and us too” “... and us too” “... and us too” “... and us too” Email Model “I know I can discover what I need, when I need it” Social Media Model “It’s not information overload. It’s filter failure.” - Clay Shirky © 2012 IBM Corporation 44
45.
All Organisations Have
Silos © 2012 IBM Corporation 45
46.
Social Empowers Employees
to Work Across Them © 2012 IBM Corporation 46
47.
What makes a
Social Project a success? It’s not measured as 100% involvement … … but by whether you address the BUSINESS NEED M ajor contributors account for about (On average…your company may vary) 15-20% of the total workforce To be considered a S uc c es s , you just need to get these people to be more pro duc tive … a nd to get everyo ne els e to us e what they are s ha ring © 2012 IBM Corporation 47
48.
Five Steps to
Successful Adoption 1. Users must TRUST the solution to INVEST in using it Tell Users about the STRATEGIC INTENT and the expected BUSINESS IMPACT Launch with clear Usage Guidelines, broad Access and Populated content © 2012 IBM Corporation 48
49.
Five Steps to
Successful Adoption 2. Understand initial USE CASES and explain WHY users should use them Align user messages with the key BUSINESS CHALLENGES and the expected ROI Articulate how the solution HELPS USERS in their work and makes their lives EASIER © 2012 IBM Corporation 49
50.
Five Steps to
Successful Adoption 3. Provide LEADERSHIP through HIGH PROFILE users Educate key Executives, Business Leaders and Experts, on the goals & get them ENGAGED One to one education, reverse mentoring, enable their assistants, etc... © 2012 IBM Corporation 50
51.
Five Steps to
Successful Adoption 4. Recruit a CHAMPIONS Community and ENABLE & SUPPORT them To encourage faster VIRAL ADOPTION by prepolutating content, nurturing communities & recruiting new users Provide a SUPPORT NETWORK & CONTENT to help train others Use them to identify INHIBITORS & create SUCCESS STORIES © 2012 IBM Corporation 51
52.
Five Steps to
Successful Adoption 5. Analyse, survey, assess, review and TAKE ACTION Document SUCCESSES and market them widely and via many channels Find the BARRIERS to adoption (Technical, Cultural, Management) and REMOVE THEM via Executive Sponsors © 2012 IBM Corporation 52
53.
Oh, and ONE
MORE THING Social Collaboration must become the WAY USERS WORK not something else they need to do AS WELL AS WORK © 2012 IBM Corporation 53
54.
Where do YOU
want to start? What are the Challenges? Vision Enterprise & Cultural Commitment Transformation Leadership Identification Business Process Improvement Sponsorship Funding Deployment Incremental Collaboration Business Case Enhancements Adoption © 2012 IBM Corporation 54
55.
Example: “USDA is
an every day, every way Department and we want to connect with people in ways that are the most convenient and effective for them.” While 78% of consumers trust other consumers…only 14% trust advertisements. Bloggers and forums can deliver messages with independent credibility Spring brings oohs and aahs – wildflower season begins to bloom across national forests and grasslands © 2012 IBM Corporation 55
56.
Example: Validating Goals and
Strategy across a Diverse & Distributed Organisation Professional Social Network Platform “bringing people together” virtually connect UN members across 132 countries Cultural Theme Culture Questions 1 2 3 4 5 C = Current D = Desired Boundaries Isolated functions Cross functional cooperation Teaming Individual competitive Team oriented Learning Slow adopting new skills Continuous Learning Culture Management Style Controlling Delegating Horizontal Comms Bureaucratic, formal channels Free communication up the org Open Comms Guarded Communication Open Communication Initiative Follow specific instructions Take initiative Risk Tolerance Punish mistakes Learn from mistakes Pace Slow, cautious pace Fast pace Rules / Process Keep to rules Ignore rules Hierarchy Many organizational layers Few organizational layers © 2012 IBM Corporation 56
57.
Example: Counter Terrorism Visualise
Networks Based on Interactions …identifying the bad guys and their friends © 2012 IBM Corporation 57
58.
Example: Children's Hospital,
Boston Video access to a Community of Specialists for childcare in the Developing World Masters site Run by IBM Videos HD / Avatars / Content Distributed Solution Runs from USB Drive Cloud Based Updates Learning powerful “Teaming Social Network Dr J. Burns, Children's Skills”, different locations, Hospital Boston generating “hypothesis” http://www.youtube.com/watch?v=GW_5WSxzBFo © 2012 IBM Corporation 58
59.
Example: Find and Use
Most Trusted Tippers in your Business Processes OLD PROCESS: Direct Mail, eMail, Telephone, Advertising, PR, Events Marketing Process SOCIAL ENABLED PROCESS: Chilean Government Found China wine Found tippers Gained trust communities Sent wine sample Entered China market Joined conversations Engaged in contests … new ways of thinking drive exceptional results © 2012 IBM Corporation 59 59
60.
IBM is transforming
itself into a Social Business IBM Internal Social Business Story Organize Key • 1997: Recommends that its employees get out onto the Internet – at a time when many Content companies were seeking to restrict their employees’ Internet access • 2005: Makes a strategic decision to encourage IBMers to participate in the blogosphere Broadcast • 2007: Launches Connections, its own enterprise social networking platform Information • 2008: Introduces social computing guidelines to encompass virtual worlds & sharing of rich media • 2009: Opens IBM Center for Social Software to help IBM’s global network of researchers Find collaborate with corporate residents, university students and faculty Information Find Experts IBM Employee Social Media Usage • 75% IBMers use w3 (IBM intranet) every day Share • 1m daily page views of internal wikis Knowledge • 17,000 individual blogs • 198,000 IBMers on Facebook • 25,000 tweeters Ask and • 300,000 LinkedIn (most in world) Answer • 15m downloads of employee-made podcasts Questions • 380k sametime users • 400,000 employee profiles on IBM Connections, IBM’s social networking initiative that allows employees to share status updates, collaborate on wikis, blogs and activity, share files. IBM now advise their clients from a ‘having been there / having done it’ perspective © 2012 IBM Corporation 60
61.
Enabling Inclusive Government
Citizens Social Enterprises Businesses Social Networks Open Data Social Media Cloud Computing Government Agencies Social Collaboration Government Employees © 2012 IBM Corporation 61 61
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My Links ●
Evolution of the Social Business (BCW) http://www.businesscomputingworld.co.uk/evolution-of-the-social-business/ ● Blog post on Social Business 2012 trends http://smcrae.posterous.com/social-business-in-2012 IBM Links ● The Business View of Social Business http://www.ibm.com/socialbusiness ● Video Case Studies around Social Business http://www.ibm.com/software/collaboration/videos ● The IBM Social Business Platform & Products http://www.ibm.com/social ● Becoming a Social Business Community on the IBM web site http://ibm.co/adoptsocial ● IBM's Own Social Business Transformation Story (by IDC) ftp://aix.software.ibm.com/ftp/demos/226706-IDC-Whitepaper-Becoming-a-Social-Business-IBM-Story.pdf ● IBM's Social Computing Guidelines http://www.ibm.com/blogs/zz/en/guidelines.html © 2012 IBM Corporation 62
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Thank You. Stuart McRae Executive
Collaboration & Social Business Evangelist IBM Collaboration Solutions ibm.co/smcrae stuart.mcrae@uk.ibm.com www.twitter.com/smcrae www.linkedin.com/in/stuartmcrae © IBM Corporation 2011 www.facebook.com/sjmcrae www.smcrae.com
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© IBM Corporation
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