This document provides an overview of Craig Thomler's presentation on social media and emergency communications. Some key points discussed include:
- Many emergencies now spread through social media channels first, so emergency responders must engage on these platforms. Ignoring social media is not an effective option.
- During emergencies, social media can be used to disseminate timely information, coordinate resources, monitor situations, and respond to public inquiries. Several case studies of emergencies where social media played an important role are presented.
- Organizations need to incorporate social media into their emergency planning, risk management, and crisis response procedures. This includes establishing social media channels in advance, developing monitoring and engagement strategies,
Becoming Social - Social media records managementCraig Thomler
The document discusses the growing use of social media by Australian government agencies and the need to integrate record keeping into social media strategies. It notes that over 90% of Australian government agencies now use at least one social media channel, compared to 78% of ASX 200 companies. However, it warns that without proper records management, there is a risk of a "digital dark age" as data and records are already disappearing. It argues that any social media strategy should consider records management and include context, goals, audience, methodology, tools, guidelines, and content plan. Integrating record keeping will help with issues around collecting, retaining, discovering and providing context for social media interactions and user-generated content.
Social Government - Given at Social Business 2014Craig Thomler
The document discusses how governments in Australia have increasingly adopted social media over the past four years, with over 1,200 online consultations, 920 Twitter accounts, 120 blogs, 250 Facebook pages, and 300 mobile apps used across agencies. It notes that Australian government agencies now use social media more than ASX 200 companies and federal politicians, with over half of agencies using it for stakeholder engagement. The document provides advice for businesses on learning from how government uses social media, such as monitoring conversations, going mobile when appropriate, offering opportunities for influence, framing conversations carefully, and training staff while also encouraging community innovation and involvement.
Social Media - Staying in Touch with Today's Online CommunityFairfax County
1) Social media allows for two-way interaction and user-generated content unlike traditional media. It includes tools like Facebook, Twitter, YouTube, blogs and more.
2) Fairfax County uses social media like Facebook, Twitter and YouTube to disseminate information more directly to residents and get feedback, replacing some traditional media.
3) Social media use requires policies around issues like public records and comments. Fairfax County developed social media guidelines and uses tools like IdeaScale to solicit public input.
Presentation to Management: Venturing into the realm of social media Feb25VMiecznikowski
This presentation was delivered to an extended management team meeting (audience included managers, supervisors, directors and general managers) in a municipal government. The objective was to gain buy in for adopting social media within the organization.
In this presentation we look at how law enforcement agencies around the world are using Social Media for Predictive, Proactive and Investigative reasons. We look at some best practice examples around the world and explored the role Social Media played in major world events like the UK Riots.
Presented by Kathy Phelan and Kanella Gougousis for the Australian Government Attorney-General's Department.
Law Enforcement & Social Media: Enhancing Response, Communication, and Public...Corey Olszewski
Law enforcement agencies can benefit from using social media in three ways: 1) Enhancing emergency response by locating survivors, threats, and witnesses via social media posts; 2) Improving communication with the public during crises to issue alerts and combat rumors; and 3) Strengthening community relations through regular online engagement. To maximize these benefits, agencies should appoint social media officers, establish usage guidelines, and promote their social media presence before a disaster occurs. During incidents, posts can provide real-time situational updates. Afterward, social media facilitates investigations and reassures the public. However, policies must ensure urgent requests are directed to 911 rather than social platforms.
The document discusses livestreaming and crowdsourcing techniques for journalism. It provides examples of live blogging events and using platforms like CoverItLive and Twitter. Crowdsourcing techniques discussed include curating social media posts using tools like Storify, capturing community photos, and inviting readers to investigate documents or flag issues using tools like SeeClickFix.
The document discusses the use of social media by law enforcement. It outlines tactical advantages of platforms like Twitter for intelligence gathering and community engagement. It provides examples of how police departments have successfully used social media to engage the public, share information, and counter misinformation during crises. The document also discusses best practices for social media use, such as developing policies and guidelines, and measuring success based on community relationships and participation.
Becoming Social - Social media records managementCraig Thomler
The document discusses the growing use of social media by Australian government agencies and the need to integrate record keeping into social media strategies. It notes that over 90% of Australian government agencies now use at least one social media channel, compared to 78% of ASX 200 companies. However, it warns that without proper records management, there is a risk of a "digital dark age" as data and records are already disappearing. It argues that any social media strategy should consider records management and include context, goals, audience, methodology, tools, guidelines, and content plan. Integrating record keeping will help with issues around collecting, retaining, discovering and providing context for social media interactions and user-generated content.
Social Government - Given at Social Business 2014Craig Thomler
The document discusses how governments in Australia have increasingly adopted social media over the past four years, with over 1,200 online consultations, 920 Twitter accounts, 120 blogs, 250 Facebook pages, and 300 mobile apps used across agencies. It notes that Australian government agencies now use social media more than ASX 200 companies and federal politicians, with over half of agencies using it for stakeholder engagement. The document provides advice for businesses on learning from how government uses social media, such as monitoring conversations, going mobile when appropriate, offering opportunities for influence, framing conversations carefully, and training staff while also encouraging community innovation and involvement.
Social Media - Staying in Touch with Today's Online CommunityFairfax County
1) Social media allows for two-way interaction and user-generated content unlike traditional media. It includes tools like Facebook, Twitter, YouTube, blogs and more.
2) Fairfax County uses social media like Facebook, Twitter and YouTube to disseminate information more directly to residents and get feedback, replacing some traditional media.
3) Social media use requires policies around issues like public records and comments. Fairfax County developed social media guidelines and uses tools like IdeaScale to solicit public input.
Presentation to Management: Venturing into the realm of social media Feb25VMiecznikowski
This presentation was delivered to an extended management team meeting (audience included managers, supervisors, directors and general managers) in a municipal government. The objective was to gain buy in for adopting social media within the organization.
In this presentation we look at how law enforcement agencies around the world are using Social Media for Predictive, Proactive and Investigative reasons. We look at some best practice examples around the world and explored the role Social Media played in major world events like the UK Riots.
Presented by Kathy Phelan and Kanella Gougousis for the Australian Government Attorney-General's Department.
Law Enforcement & Social Media: Enhancing Response, Communication, and Public...Corey Olszewski
Law enforcement agencies can benefit from using social media in three ways: 1) Enhancing emergency response by locating survivors, threats, and witnesses via social media posts; 2) Improving communication with the public during crises to issue alerts and combat rumors; and 3) Strengthening community relations through regular online engagement. To maximize these benefits, agencies should appoint social media officers, establish usage guidelines, and promote their social media presence before a disaster occurs. During incidents, posts can provide real-time situational updates. Afterward, social media facilitates investigations and reassures the public. However, policies must ensure urgent requests are directed to 911 rather than social platforms.
The document discusses livestreaming and crowdsourcing techniques for journalism. It provides examples of live blogging events and using platforms like CoverItLive and Twitter. Crowdsourcing techniques discussed include curating social media posts using tools like Storify, capturing community photos, and inviting readers to investigate documents or flag issues using tools like SeeClickFix.
The document discusses the use of social media by law enforcement. It outlines tactical advantages of platforms like Twitter for intelligence gathering and community engagement. It provides examples of how police departments have successfully used social media to engage the public, share information, and counter misinformation during crises. The document also discusses best practices for social media use, such as developing policies and guidelines, and measuring success based on community relationships and participation.
Social Media and Law Enforcement - Presentation by Central Bureau of Investi...Nagarajan M
Social Media and Law Enforcement - Opportunities and Challenges is a presentation by Central Bureau of Investigation. It explains the concepts and dynamics of social media in dealing with crimes. It give a broad overview of the possible scenarios with real life examples from across the world.
Deck of slides that underpinned a talk I gave on Open Government and Social Media to COMNET (Commonwealth Network of Information Technology for Development)
This document provides information about various social media platforms and how they can be used to promote causes. It defines social media and gives statistics about popular platforms like Facebook, YouTube, LinkedIn, and Twitter. Examples are given of how charities can use blogging, hashtags, and connecting posts across multiple platforms to increase their online presence and engage more users in their causes. The document aims to help readers understand different social media tools and how to effectively use them to share information and promote their organizations.
Risks and opportunities for using social media for government transparencyStan Skrabut, Ed.D.
This presentation reviews guidelines that government agencies should follow to ensure laws and regulations are met while providing a communication outlet for citizens.
This document discusses how police departments can use social media for community outreach, public information, and crime prevention and tracking. It recommends that police departments have a plan for two roles of social media: community outreach and relationship building, as well as monitoring for crime prevention. It also stresses the importance of creating both an external policy for how the public should engage on social media and an internal policy for how officers and staff should behave online.
John Blue - Social Media 101, 2018 University of Scouting, Indianapolis, IN, USAJohn Blue
Social Media 101, 2018 University of Scouting - John Blue, Indianapolis, IN, USA
This is a basic review of social media for Scout leaders to help them understand the opportunities and issues of social media for Scouting. Covered are tips and guidelines Scouts and leaders should follow to have a safe and helpful use of social media.
Updated to include some new and updated links, guidelines, and platform changes.
NCSBN Keynote Presentation Alan W SilberbergDIGIJAKS
This document discusses how state regulated boards can use social media both internally and externally. Internally, social media can be used for training, communication, and collaboration between staff. Externally, boards can use platforms like Facebook and Twitter to engage constituents, share information, and receive feedback. However, many boards currently lack social media policies to protect patient privacy. The document recommends boards create policies for social and mobile media use to avoid violations of privacy laws.
Leveraging Social Media with Peter and KiKiKiKi L'Italien
The document discusses social media tools and how they can help individuals and organizations communicate, collaborate, and connect. It provides an overview of common social media tools like blogs, Twitter, LinkedIn, Facebook, YouTube, and Flickr. It also discusses best practices for using these tools, including defining goals, listening to conversations, engaging communities, and leveraging content to drive people to your main website. Key metrics are given on the growth and usage of different social media platforms.
The document discusses the growing importance and use of social media by non-profits and donors. Some key points:
- Over 80% of wealthy online donors have made donations online and over 50% prefer to give online. However, the cancer center currently has no way for donors to give directly online.
- Most major cancer centers have the ability to take donations online, but only 11% of centers, including the one discussed, can only take donations through a general fund on their parent website.
- Social media use has grown tremendously and most people who are online use some form of social media. Successful non-profits are using social media like Facebook, Twitter, YouTube and Flickr to engage donors,
This document discusses social media and how businesses can use it to promote their websites. It defines social media as a way for people to publish information and engage in two-way conversations online. The document reviews popular social media sites like Facebook, Twitter, LinkedIn and their user demographics. It then explains how businesses can use tools like hashtags, retweets and analytics to engage customers on social media and measure the impact on website traffic and sales. The key message is that social media allows for ideas to spread more powerfully through online networks than traditional advertising methods.
In today’s online news environment, the story never ends. And now there are more stories than ever before. So how do you ensure your news gets the attention it deserves? In this presentation, you'll learn about the reality of today’s newsrooms; how to build relationships and target your news effectively; the need for quality multimedia assets, and incorporating continuous measurement to adjust your strategy for success.
This document discusses lessons learned from the AIDS.gov Twitter engagement strategy. It defines engagement according to several sources as interactions like retweets and mentions, as well as authentic participation and interest. The AIDS.gov team increased their Twitter followers over time through consistency, being timely and relevant with their tweets, personalization, listening to conversations, and collaboration with partners. Their strategy of sharing government HIV/AIDS information and resources on awareness days and conferences helped drive engagement.
Donald Trump and other politicians are using social media to bypass the media and get their message straight to the public. So what can news organizations do to get their political content noticed? In this interactive session, panelists will share their experiences and research on what makes news content – specifically political content – go viral. Attendees will leave with new, creative ideas for how to better reach their social media audience ahead of the 2018 election.
Presentation by Miguel Gomez about Youth and New media given at the 9/21/10 amfAR Congressional Briefing, "HIV/AIDS and Youth: Moving Toward an HIV-Free Generation"
The document discusses some of the positive and negative impacts of social networking. It provides statistics on how much user generated content is shared monthly on social media platforms like Twitter, YouTube, and Facebook. It also lists some potential benefits of social networking for teachers and questions about what can be learned and enjoyed about social networking. Sources for further information on both the positives and negatives of social networking are referenced.
The document discusses social media and identifies the four pillars of social media as collaboration, customer service, thought leadership, and networking. It provides statistics on the growth and usage of popular social media platforms. It emphasizes that social media is about dialogue and interaction, not just having a presence. Companies should define a social media strategy and team to engage audiences and measure engagement.
This document summarizes how mass media and social media have changed between 1999 and 2009. It discusses the rise of technologies like Blackberries, smartphones, search engines and social networking sites. It provides statistics on sites like Facebook, Twitter and LinkedIn. The document then gives guidance on how organizations can utilize social media for purposes like marketing, media relations, fundraising and internal communications. It includes a glossary of common social media terms and tips for getting started on Twitter.
This document discusses the increasing use of social media in disaster response and management. It provides examples of how platforms like Twitter, Facebook, and Sina Weibo were utilized during disasters between 2005-2013 to share information, coordinate aid efforts, and tell survivors' stories. While social media helped improve response, its use was still ad hoc and not systematically researched. The document outlines best practices for humanitarian organizations to effectively engage on social media during disasters.
- Social media has become widely used by the public to both receive and share information during emergencies. Emergency management agencies are recognizing the need to utilize social media for crisis communications to engage with the public, monitor concerns, and respond to requests for help. However, adoption of social media by emergency management agencies still varies, with some state and local agencies not fully utilizing these tools yet despite their potential benefits.
The case for integrating crisis response with social media American Red Cross
Social media has changed expectations around crisis response by allowing people to directly request help online. This has created challenges for emergency responders to monitor and respond to these requests in a timely manner. In response, volunteer groups have formed using technologies like Ushahidi to aggregate crisis information from social media and map it to help coordinate response efforts. Events like Crisis Camp and Random Hacks of Kindness bring technologists together to develop open-source tools to help address humanitarian crises. The Haiti earthquake saw many of these collaborative efforts unite to rapidly develop applications and share information to assist response and relief operations.
ROLE OF SOCIAL MEDIA IN DISASTER MANAGEMENTRajesh Mandal
This is divided into five parts: (1) Social Media as a tool in disaster management; (2) How Social Media can be used in disasters; (3) Limitations and weaknesses of Social Media; (4) Case studies of Social Media use during disasters; and (5) Conclusion.
Social Media and Law Enforcement - Presentation by Central Bureau of Investi...Nagarajan M
Social Media and Law Enforcement - Opportunities and Challenges is a presentation by Central Bureau of Investigation. It explains the concepts and dynamics of social media in dealing with crimes. It give a broad overview of the possible scenarios with real life examples from across the world.
Deck of slides that underpinned a talk I gave on Open Government and Social Media to COMNET (Commonwealth Network of Information Technology for Development)
This document provides information about various social media platforms and how they can be used to promote causes. It defines social media and gives statistics about popular platforms like Facebook, YouTube, LinkedIn, and Twitter. Examples are given of how charities can use blogging, hashtags, and connecting posts across multiple platforms to increase their online presence and engage more users in their causes. The document aims to help readers understand different social media tools and how to effectively use them to share information and promote their organizations.
Risks and opportunities for using social media for government transparencyStan Skrabut, Ed.D.
This presentation reviews guidelines that government agencies should follow to ensure laws and regulations are met while providing a communication outlet for citizens.
This document discusses how police departments can use social media for community outreach, public information, and crime prevention and tracking. It recommends that police departments have a plan for two roles of social media: community outreach and relationship building, as well as monitoring for crime prevention. It also stresses the importance of creating both an external policy for how the public should engage on social media and an internal policy for how officers and staff should behave online.
John Blue - Social Media 101, 2018 University of Scouting, Indianapolis, IN, USAJohn Blue
Social Media 101, 2018 University of Scouting - John Blue, Indianapolis, IN, USA
This is a basic review of social media for Scout leaders to help them understand the opportunities and issues of social media for Scouting. Covered are tips and guidelines Scouts and leaders should follow to have a safe and helpful use of social media.
Updated to include some new and updated links, guidelines, and platform changes.
NCSBN Keynote Presentation Alan W SilberbergDIGIJAKS
This document discusses how state regulated boards can use social media both internally and externally. Internally, social media can be used for training, communication, and collaboration between staff. Externally, boards can use platforms like Facebook and Twitter to engage constituents, share information, and receive feedback. However, many boards currently lack social media policies to protect patient privacy. The document recommends boards create policies for social and mobile media use to avoid violations of privacy laws.
Leveraging Social Media with Peter and KiKiKiKi L'Italien
The document discusses social media tools and how they can help individuals and organizations communicate, collaborate, and connect. It provides an overview of common social media tools like blogs, Twitter, LinkedIn, Facebook, YouTube, and Flickr. It also discusses best practices for using these tools, including defining goals, listening to conversations, engaging communities, and leveraging content to drive people to your main website. Key metrics are given on the growth and usage of different social media platforms.
The document discusses the growing importance and use of social media by non-profits and donors. Some key points:
- Over 80% of wealthy online donors have made donations online and over 50% prefer to give online. However, the cancer center currently has no way for donors to give directly online.
- Most major cancer centers have the ability to take donations online, but only 11% of centers, including the one discussed, can only take donations through a general fund on their parent website.
- Social media use has grown tremendously and most people who are online use some form of social media. Successful non-profits are using social media like Facebook, Twitter, YouTube and Flickr to engage donors,
This document discusses social media and how businesses can use it to promote their websites. It defines social media as a way for people to publish information and engage in two-way conversations online. The document reviews popular social media sites like Facebook, Twitter, LinkedIn and their user demographics. It then explains how businesses can use tools like hashtags, retweets and analytics to engage customers on social media and measure the impact on website traffic and sales. The key message is that social media allows for ideas to spread more powerfully through online networks than traditional advertising methods.
In today’s online news environment, the story never ends. And now there are more stories than ever before. So how do you ensure your news gets the attention it deserves? In this presentation, you'll learn about the reality of today’s newsrooms; how to build relationships and target your news effectively; the need for quality multimedia assets, and incorporating continuous measurement to adjust your strategy for success.
This document discusses lessons learned from the AIDS.gov Twitter engagement strategy. It defines engagement according to several sources as interactions like retweets and mentions, as well as authentic participation and interest. The AIDS.gov team increased their Twitter followers over time through consistency, being timely and relevant with their tweets, personalization, listening to conversations, and collaboration with partners. Their strategy of sharing government HIV/AIDS information and resources on awareness days and conferences helped drive engagement.
Donald Trump and other politicians are using social media to bypass the media and get their message straight to the public. So what can news organizations do to get their political content noticed? In this interactive session, panelists will share their experiences and research on what makes news content – specifically political content – go viral. Attendees will leave with new, creative ideas for how to better reach their social media audience ahead of the 2018 election.
Presentation by Miguel Gomez about Youth and New media given at the 9/21/10 amfAR Congressional Briefing, "HIV/AIDS and Youth: Moving Toward an HIV-Free Generation"
The document discusses some of the positive and negative impacts of social networking. It provides statistics on how much user generated content is shared monthly on social media platforms like Twitter, YouTube, and Facebook. It also lists some potential benefits of social networking for teachers and questions about what can be learned and enjoyed about social networking. Sources for further information on both the positives and negatives of social networking are referenced.
The document discusses social media and identifies the four pillars of social media as collaboration, customer service, thought leadership, and networking. It provides statistics on the growth and usage of popular social media platforms. It emphasizes that social media is about dialogue and interaction, not just having a presence. Companies should define a social media strategy and team to engage audiences and measure engagement.
This document summarizes how mass media and social media have changed between 1999 and 2009. It discusses the rise of technologies like Blackberries, smartphones, search engines and social networking sites. It provides statistics on sites like Facebook, Twitter and LinkedIn. The document then gives guidance on how organizations can utilize social media for purposes like marketing, media relations, fundraising and internal communications. It includes a glossary of common social media terms and tips for getting started on Twitter.
This document discusses the increasing use of social media in disaster response and management. It provides examples of how platforms like Twitter, Facebook, and Sina Weibo were utilized during disasters between 2005-2013 to share information, coordinate aid efforts, and tell survivors' stories. While social media helped improve response, its use was still ad hoc and not systematically researched. The document outlines best practices for humanitarian organizations to effectively engage on social media during disasters.
- Social media has become widely used by the public to both receive and share information during emergencies. Emergency management agencies are recognizing the need to utilize social media for crisis communications to engage with the public, monitor concerns, and respond to requests for help. However, adoption of social media by emergency management agencies still varies, with some state and local agencies not fully utilizing these tools yet despite their potential benefits.
The case for integrating crisis response with social media American Red Cross
Social media has changed expectations around crisis response by allowing people to directly request help online. This has created challenges for emergency responders to monitor and respond to these requests in a timely manner. In response, volunteer groups have formed using technologies like Ushahidi to aggregate crisis information from social media and map it to help coordinate response efforts. Events like Crisis Camp and Random Hacks of Kindness bring technologists together to develop open-source tools to help address humanitarian crises. The Haiti earthquake saw many of these collaborative efforts unite to rapidly develop applications and share information to assist response and relief operations.
ROLE OF SOCIAL MEDIA IN DISASTER MANAGEMENTRajesh Mandal
This is divided into five parts: (1) Social Media as a tool in disaster management; (2) How Social Media can be used in disasters; (3) Limitations and weaknesses of Social Media; (4) Case studies of Social Media use during disasters; and (5) Conclusion.
How Social Media is Shaping Disaster ResponseDell Services
Social media is shaping disaster response in the following ways:
- During disasters, organizations like FEMA, Red Cross, and local governments use social media platforms like Twitter, Facebook, and YouTube to provide real-time updates on preparing for, responding to, and recovering from disasters.
- The American Red Cross worked with Dell to establish a social media command center to more effectively monitor over 500,000 social media conversations during Hurricane Sandy to improve response.
- Key considerations for organizations in using social media during disasters include having policies, governance, trained staff, and clear escalation procedures to effectively engage audiences and act on social media conversations.
Social media shifts the dynamics of communication in public health emergenciescraig lefebvre
Talk I gave at the European Centers for Disease Control 9 June 2011. Focus is on use of social media in EU countires and experiences/lessons learned with social media by government agencies around the world.
#EMAG2011 Use Social Media Now for Emergency ManagementConnie White
This is the presentation given at the Emergency Management Association of Georgia Training Summit in Savannah, May 25, 2011. It covers the various types of social media communication structures, what the public thinks, expects from the Red Cross Study and then offers major reasons to implement social media now.
This document discusses using social media for social change. It provides an overview of common social media tools like Facebook, YouTube, and Twitter and how organizations can use them to promote causes, raise awareness, and mobilize supporters. It also includes several case studies of successful social media campaigns, including how the Obama campaign utilized these tools and how individuals have used Twitter to raise funds for charities. The document aims to demonstrate how non-profits and activists can harness social media to spread their message and engage communities at low cost.
Social media has become an important tool for communication during disasters. It allows emergency responders to locate people in need of assistance and coordinate volunteer efforts. Insurers can leverage social media before, during, and after catastrophes to build relationships with customers, provide real-time updates and claim information, and help with community rebuilding. The CPCU Society uses social media to connect members and provide technical resources through groups on LinkedIn and posts on Facebook and Twitter. It aims to further integrate these outlets with its websites in 2014 to facilitate knowledge sharing and networking among insurance professionals.
Signal - social media, considerations for public safety and emergency managementIntergen
Social media’s significant usage and ongoing growth creates
opportunity for public safety and emergency management.
Information in and around social media can greatly enhance
intelligence and the common operating picture.
The now commonplace use of social media should encourage
public safety and emergency management agencies to get
involved. The level of involvement can be staged with
monitoring usually being the best place to start.
Many social media monitoring tools have been created to help
organisations manage the deluge of information and gain
intelligence. However, not all tools are alike especially when
it comes to features specific to public safety and emergency
management. Organisations should consider their requirements
carefully when investing in social media monitoring.
Social media refers to online tools that allow people to share information, stories, and experiences with others. Popular social media platforms include Facebook, YouTube, blogs, and Twitter, which people use to communicate and interact with their online communities. Social media is growing rapidly, with many people and organizations now using it on a regular basis to connect with others.
Disaster Strikes. Social Media Responds. Helpful ResourcesArielle Slam
Social media plays an important role in responding to disasters by providing information resources and facilitating communication. Websites like HowTo.gov and tools like Bitly help government agencies use social media effectively. During crises, platforms like Twitter, Facebook, and Ushahidi have been used to gather and share real-time updates. Research shows how social networks now help seek help, organize aid efforts, and raise situational awareness in emergencies.
The document discusses how social media is changing the role of emergency management and public information officers (PIOs) by allowing everyone to be a potential "first informer". It provides examples from incidents like the Virginia Tech shooting and California wildfires where social media allowed faster and more accurate information sharing than traditional media. The document advocates for governments and PIOs to actively engage on social media platforms and integrate social media information into emergency response plans to stay relevant in an age where everyone can potentially be a first informer.
This document discusses social media and how Rotarians can use different social media platforms to promote their causes. It provides an overview of various social media platforms like Facebook, YouTube, Twitter, LinkedIn etc and how they can be used. It also discusses some examples of how social media was used effectively for humanitarian causes. The document aims to educate Rotarians on utilizing social media for networking and spreading awareness about their service projects and initiatives.
Emergency Management in the age of social convergencePatrice Cloutier
Conference on social media use in emergency management given at the Social Media in Government Conference on Oct. 3, 2011 for the Conference Board of Canada.
This document provides an overview and definitions of new media and social media. It discusses how the U.S. Fish & Wildlife Service is using new media technologies like blogs, social networking sites, YouTube, Flickr, and wikis to communicate and engage with broad and niche audiences. Examples of how these technologies can be applied for communication, collaboration, education and outreach are also presented.
Making smart decision: Thornley Fallis whitepaper looks at important trends, metrics and benchmarks to inform digital communications strategies for 2014 and beyond.
Crisis on Campus: Steering the Social Media ConversationBrian Huonker
When a crisis strikes your campus, how you respond in the realm of social media or your lack of response can dramatically alter the way you manage your communications during the event. Hear two campus communications pros one from each district discuss how best to use social media to lead conversation in a crisis situation. Brian Huonker, Assistant Director, University Marketing at Illinois State University, will discuss how his campus leveraged social media to steer the online conversation following the death of two students. Andrew Careaga, director of communications at Missouri University of Science and Technology, will talk about how Missouri S&T used social media when a gunman drove onto campus in May 2011.
This document discusses the rise of social convergence and its impact on emergency management. It outlines how mobile technologies and social media now enable citizens to actively participate during emergencies by sharing information and participating in crowdsourcing. This empowered citizenry generates large amounts of user-generated data that emergency managers must now integrate into their response if they want to remain relevant. The document analyzes several recent disaster case studies and proposes a six-step approach for emergency managers to adopt social media into their operations.
Ähnlich wie Setting the scene: emergencies in social media (20)
Changing how agencies change - Embedding digital transformation in organisati...Craig Thomler
A personal presentation given to the Public Sector Officers Digital Transformation Summit on 20 April 2017, based on several eGovAU blog posts - '
What comes after digital transformation for government?' (http://egovau.blogspot.com.au/2016/02/what-comes-after-digital-transformation.html) and 'Ensuring that digital transformation delivers the right outcomes for Australia's Government' (http://egovau.blogspot.com.au/2016/12/ensuring-that-digital-transformation.html)
The document discusses how open source software is powering government and provides examples of governments using open source. It proposes having core government systems like accounting, human resources, and office suites available on a USB stick. It then gives examples of governments developing and using open source software including the UK and US sharing code, the Australian National Archives creating a digital preservation system called Xena, and the Indonesian and Australian governments co-developing a disaster impact software called InaSAFE.
Craig Thomler discusses his experience with various government 2.0 projects in Australia from 1996 to present day, including PlayNOW (1996-2001), eGovAU, Budget 2014 resources on data.gov.au and smh.com.au, BudgetAus, analysis of the 2014 budget's effects on the public service, the OpenBudget project, and how to get government data through Delib Australia's website or by contacting Thomler directly.
Community engagement in planning - now and into the futureCraig Thomler
The document discusses current and future approaches to online community engagement and tools for public participation. It provides examples of using social media, interactive maps, games and augmented reality to facilitate conversations around urban planning and design. The presentation encourages the use of technology to better engage communities in discussions about their cities.
Crowdfunding: How to set up a campaign (from my personal experience)Craig Thomler
This is the presentation I gave at BarCamp Canberra 2014 about my experience setting up a crowdfunding campaign.
I launched my Kickstarter at the end of the presentation.
Learn more about it at: www.kickstarter.com/projects/socialmediaplanner/social-media-planner
Has government found its feet in social media?Craig Thomler
The document discusses the progress of government use of social media in Australia. It finds that while government use of social media has increased significantly over the past decade as more agencies and politicians create accounts, there are still challenges to address, such as organizational culture and skills. Overall, government social media use is improving but progress remains uneven across departments and more focus is needed on quality over just quantity of accounts.
The latest in Global Digital Government - RightClick 2013 presentation from C...Craig Thomler
This document discusses the increasing use of digital technologies and social media by governments around the world. It provides statistics showing that over 65% of Australians now use social media, and 73% of Australian government agencies and 77% of Australian politicians use social media. Many governments have Twitter accounts, Facebook pages, and YouTube channels. The use of open data portals and open government initiatives is also growing globally. While digital technologies are becoming mainstream, the focus should remain on using them in ways that improve relevance, simplicity, and ease of use for citizens.
The document summarizes Plan Melbourne, a large public consultation to help shape the future of Melbourne, Australia to 2050. Over 50,000 people participated through various channels like surveys, forums, social media and a website. Key findings included the importance of consistent messaging across multiple channels, continual evaluation to refine the approach, and the value of partnerships to help manage such a large initiative. Social media was highly effective at increasing reach and engagement. The consultation represented the largest in Victoria's history and provided valuable insights to help plan Melbourne's long term development.
Transparency in Government - Gov 2.0 and what it means for Science JournalistsCraig Thomler
The document discusses Government 2.0, which advocates for more participatory democracy through empowering citizens to participate in government decision making, making public data transparent and reusable, and supporting community-led initiatives. Government 2.0 is important for science journalism because it changes who funds, collects, analyzes and reports on scientific data and findings, as well as how scientific findings are published and inform policy. Over 281 open data catalogs have been released in the last four years worldwide and 59 countries have joined the Open Government Partnership, showing Government 2.0 is a global movement not bound to any particular ideology.
The document discusses the rise of social media use in Australian government, with over 73% of agencies now using social media for official purposes. It explores how the concepts of open government are expanding through Gov 2.0 initiatives that empower citizens to participate more directly in decision-making. Gov 2.0 represents a shift towards creating a more participatory relationship between governments and citizens through the use of digital technologies and open data.
This document discusses open government in Australia. It defines open government as citizens having the rights to access government documents and proceedings, and to have their views considered in decision making. Open government has expanded to include access to open government data and expecting open systems across agencies. Citizens are now seen as active participants rather than passive subjects. Open government is achieved through Government 2.0, which uses digital technologies to empower citizens and open data. In Australia, over 70% of government agencies use social media, running consultations, publishing data and apps to engage citizens. Open government allows the government to take on new roles as a media platform, convenor and to crowdsource.
The document discusses the shift from Government 1.0 to Government 2.0, enabled by digital technologies and social media. Government 2.0 aims to empower citizens to participate in decision-making and access public data. It notes that over 70% of Australian government agencies now use social media for official purposes, primarily for stakeholder engagement. Examples of Government 2.0 initiatives in Australia include thousands of online consultations, hundreds of government Twitter accounts and Facebook pages, and crowdsourcing competitions. However, social media does not replace all existing approaches and does not work for all audiences or issues. Managing risks is also important.
Privacy and social media for Australian governmentsCraig Thomler
This presentation, given in both the Canberra and Adelaide Social Media conferences by Akolade, provides a view on the dangers and mitigations for privacy concerns when government agencies use social media
Social media in government - presentation to NSW HealthCraig Thomler
This presentation provides an overview of how governments in Australia are using social media, risks they may face and how to address these with structured processes and guidelines. It finishes with some quick case studies of excellent use of social media by the public sector.
This presentation was provided by Steph Pollock of The American Psychological Association’s Journals Program, and Damita Snow, of The American Society of Civil Engineers (ASCE), for the initial session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session One: 'Setting Expectations: a DEIA Primer,' was held June 6, 2024.
How to Setup Warehouse & Location in Odoo 17 InventoryCeline George
In this slide, we'll explore how to set up warehouses and locations in Odoo 17 Inventory. This will help us manage our stock effectively, track inventory levels, and streamline warehouse operations.
Strategies for Effective Upskilling is a presentation by Chinwendu Peace in a Your Skill Boost Masterclass organisation by the Excellence Foundation for South Sudan on 08th and 09th June 2024 from 1 PM to 3 PM on each day.
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UPRAHUL
This Dissertation explores the particular circumstances of Mirzapur, a region located in the
core of India. Mirzapur, with its varied terrains and abundant biodiversity, offers an optimal
environment for investigating the changes in vegetation cover dynamics. Our study utilizes
advanced technologies such as GIS (Geographic Information Systems) and Remote sensing to
analyze the transformations that have taken place over the course of a decade.
The complex relationship between human activities and the environment has been the focus
of extensive research and worry. As the global community grapples with swift urbanization,
population expansion, and economic progress, the effects on natural ecosystems are becoming
more evident. A crucial element of this impact is the alteration of vegetation cover, which plays a
significant role in maintaining the ecological equilibrium of our planet.Land serves as the foundation for all human activities and provides the necessary materials for
these activities. As the most crucial natural resource, its utilization by humans results in different
'Land uses,' which are determined by both human activities and the physical characteristics of the
land.
The utilization of land is impacted by human needs and environmental factors. In countries
like India, rapid population growth and the emphasis on extensive resource exploitation can lead
to significant land degradation, adversely affecting the region's land cover.
Therefore, human intervention has significantly influenced land use patterns over many
centuries, evolving its structure over time and space. In the present era, these changes have
accelerated due to factors such as agriculture and urbanization. Information regarding land use and
cover is essential for various planning and management tasks related to the Earth's surface,
providing crucial environmental data for scientific, resource management, policy purposes, and
diverse human activities.
Accurate understanding of land use and cover is imperative for the development planning
of any area. Consequently, a wide range of professionals, including earth system scientists, land
and water managers, and urban planners, are interested in obtaining data on land use and cover
changes, conversion trends, and other related patterns. The spatial dimensions of land use and
cover support policymakers and scientists in making well-informed decisions, as alterations in
these patterns indicate shifts in economic and social conditions. Monitoring such changes with the
help of Advanced technologies like Remote Sensing and Geographic Information Systems is
crucial for coordinated efforts across different administrative levels. Advanced technologies like
Remote Sensing and Geographic Information Systems
9
Changes in vegetation cover refer to variations in the distribution, composition, and overall
structure of plant communities across different temporal and spatial scales. These changes can
occur natural.
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9. Abstinence is not effective
• Refusing to engage in social usually
leads to poor outcomes
Perceived as old-fashioned,
out-of-touch and bureaucratic,
plus you can’t put your side forward
• It’s no longer about ‘denying a rumour oxygen’
Millions of people and organisations are able to provide
oxygen to an emergency rumour regardless of your decision
• Social media fires need social media water
Attempting to respond to a emergency that’s gone social via
a media release or briefing has a high probability of failing
as it doesn’t stop discussion at the source
13. While you can’t control, you can influence
Influence
Control
• Increased noise
• Loss of authority
• Greater grassroots
coordination
• Can respond faster
• Removal of filter
organisations
• More channels
increases reach
• Greater two-way
capability
• More intelligence
• Marshall supporters
14. Same Different
• Clear roles and
responsibilities matter
• Traditional media still
reaches lots of people
• People still want clear and
straightforward information
• Confusion remains common
• Speed & depth increased
• Traditional media is only
one set of channels for your
messages
• Driven by trust in people,
not just in organisations
• The tools to investigate,
speculate and mobilise are
widespread and cheap or
free
Not everything has changed
19. Emergency
practice
Guidance and
training
Strategy and framework
Social media policy
Agency instructions and policies
Government policies and guidelines
Legislation and international agreements
Put a social media infrastructure in place
20. 1. Social media rewards fast, human responses
in line with your organisation’s brand
personality.
2. Become a credible, transparent source of
information.
3. Avert problems: set rules for your channels,
manage expectations, build relationships.
4. Train and prepare your staff to anticipate and
manage emergencies and issues effectively.
Key principles
23. We’ve considered every potential risk except the risks
of avoiding all risks.”
Adjust your risk management approach
24. What’s the risk to your
organisation of
NOT engaging
via social
media?
And consider the risk of not engaging
25. The biggest risk for agencies assessing social
media risks is when the people assessing the
risks don’t understand
and/or use the social
channels they’re
assessing.
Ensure people assessing risks are informed
26. Becoming aware of something doesn’t necessarily
mean the level of risk associated with it has increased.
Aware
Unaware
Avoid confusing awareness with risk
27. Such as:
Twitter (for real-time news distribution)
Blog hosted externally (for long-form updates)
Facebook page (for community building)
Flickr group (for photo capture)
Ushahidi instance (for geomapped incident reports)
Youtube (for video footage and reports)
Provide context and user guidance for all, set right
settings per channel (ie: no commenting on YouTube)
Prepare channels ahead of need
30. Mumbai Terrorist attack (2008)
Mumbai, India
Moments after the attack, eye witnesses were posting
tweets and photos to Twitter – at rate of 14 per
second. Twitter was also used by community to
encourage blood donors to go to JJ Hospital where
supplies were low.
Mumbai bloggers repurposed the Metroblog as a real-
time news wire for residents and the world, and
created the Mumbai Help blog to help people get
information on missing and injured people to relatives
around the world.
Volunteers created a Wikipedia page which tracked
events minute by minute and a Google map of the
area and attacks was created by users within
minutes.
Indian authorities reportedly considered closing
Twitter to stop terrorists getting information, however
used social media themselves to direct emergency
services.Source: http://www.telegraph.co.uk/news/worldnews/asia/india/3530640/Mumbai-attacks-Twitter-and-Flickr-used-to-break-
news-Bombay-India.html
31. Source: http://www.telegraph.co.uk/news/picturegalleries/uknews/8693000/London-and-UK-riots-50-powerful-images.html
UK Riots (2011)
London, United Kingdom
Rioters used Blackberry messaging (a secure system)
to share details of riot gathering points and targets.
A man who put a riot message on Facebook turned
up at the location to find police waiting to arrest him.
Similarly people who advocated for the riots on Twitter
were arrested and tried.
UK government considered closing down Twitter and
Facebook during similar future episodes of violence,
but concluded it would too seriously hamper
information sharing for law abiding citizens and
emergency services.
Conclusion was that the real causes of the riots were
social inequities and long-term unemployment. Social
media was simply a way of sharing information, for
good or ill.
32. Source: https://sites.google.com/a/oregonk-12.net/cybersafety/home/social-networking/social-media-and-the-2008-sichuan-
earthquake
Sichuan earthquake (2008)
Sichuan Province, China
The 2008 Sichuan earthquake killed 68,000 people,
particularly many school children.
Earthquake messages were circulating on social
media as it was occurring.
The last earthquake of the same magnitude in China
took three months before China admitted it had even
happened.
Within minutes volunteers had donation sites in place
and over US$12 million was raised in the first 24 hrs,
before the government had made an appeal for aid.
The conversation turned sour after a few days when
Chinese parents realised many school deaths were
caused by corrupt officials approving substandard
work. This led to a clampdown on social media by the
government to stifle dissent.
33. Source: http://blog.hootsuite.com/government-emergency-response/
Hurricane Irene (2011)
Hurricane Sandy (2012)
Morris County, New Jersey, USA
County officials established Facebook page, Twitter
account and management tools for Irene as a cheap
2-way communication system that could remain
operational when electricity went out.
Started advising locals off what to do prior to impact.
Informed over 480,000 residents during Irene over six
day period.
For Sandy, added a road closure blog and a public
information blog.
Also monitored Twitter hashtag to collect vital
information for emergency services and utility
companies regarding trapped people and critical
outages.
Fielded hundreds of enquiries via Twitter and
Facebook.
34. Source: http://www.abc.net.au/news/2009-02-09/social-media-explodes-in-wake-of-deadly-bushfires/289028
Black Sunday bushfires (2009)
Victoria, Australia
Over 400 fires swept through country Victoria, killing
more than 170 people and destroying over 2,000
homes and 3,500 other structures.
The Country Fire Service’s website went down,
leaving residents reliant on a volunteer Google map
for information on fire locations.
Social media was used by authorities to communicate
information to remote towns and direct resources to
crisis locations.
Volunteers helped the town of Flowerdale create a fire
recovery wiki, which was used to explore and share
their recovery efforts.
Subsequently the CFA created the FireReady app,
and popular Facebook and Twitter accounts. The CFA
now has two social media officers in the state
emergency command centre.
35. Source: http://news.nationalgeographic.com/news/2011/03/pictures/110315-nuclear-reactor-japan-tsunami-
earthquake-world-photos-meltdown/
Japanese Tsunami (2011)
Fukushima Province, Japan
The 2011 Japanese tsunami, caused by an undersea
earthquake, resulted in over 19,000 deaths in
Fukushima province.
Social media was used by citizens and media to
extensively share information about the impact and
the safety of areas around the damaged Fukushima
nuclear reactor.
Over 9,000 earthquake and 7,000 tsunami videos
were uploaded to YouTube within a day of the events.
However the government struggled to obtain or share
accurate information using their official channels and
avoided use of social media.
Google launched a crisis centre to allow public
information sharing and, with telephone networks
down for days, social media became the only source
of timely local information for many Japanese.
36. Source: http://everything-pr.com/social-media-gets-first-haiti-earthquake-pictures/210442/
Haiti earthquake (2007)
Haiti
Images of the devastating 2007 Haiti earthquake,
which killed over 230,000 people, were appearing on
social media services before emergency services or
the media had reached the island.
There were no accurate street maps of Haiti, so locals
worked with foreign volunteers to map Port-au-Prince
using OpenStreetMap within a few days, aiding
emergency workers to identify the worse affected
areas and how to get in and out to rescue trapped
people.
Mobile phones were used to find trapped people, with
several saved when they called relatives in the US,
who sent their location to emergency services via
social media.
Ushahidi was used extensively to coordinate and map
emergency information, with a team sharing it with
response teams on the ground.
37. Preparing for an emergency
• Mitigate employee risks
• Put a social media policy in place
• Raise digital literacy across organisation (training)
• Mitigate organisational risks
• Develop a social media strategy, official use standards and guidelines
• Implement early detection processes
• Develop a social listening/monitoring framework & invest in a system
• Develop a social media triage approach (workflow for handling issues)
• Map potential scenarios & develop mitigation plans
• You already know the most likely emergencies your organisation will
face, map your social media approach, pre-approve templates and
processes & establish engagement protocols
38. Preparing for an emergency
• Integrate social media into emergency planning
• Include in emergency management plans
• Include in risk management plans
• Integrate into crisis command centre
• Include in simulations to test processes and staff
• Establish your social channels
• Ensure you have an active presence on key social platforms, gives
you a method of reply as well as experience using them
• Identify expert / influential allies & build relationships
• Bring and keep influencers and experts on side to the extent possible,
so they are more inclined to support/share your messages
• Identify partners you can work with to address issues (other agencies,
service providers, etc)
39. When it starts
• Triage the situation
• Extent of risk, source, channels, influencers/sharers, messages, propagation
speed
• Respond early
• Holding statement or facts of situation to localise and contain issues
• Flag to management & affected stakeholders
• What, where, why and what you’re doing/need from them
• Corral a team
• Bring onboard the help needed – internal AND external supporters
• Remain proactive and responsive, not defensive
• Repeat facts as available & needed, don’t be silent, evasive, combative, or
officious
• Keep engaging!
• Avoid adding fuel
• Joking or sarcastic responses, escalating (media release), taking blame quickly
45. In the workflow & response consider
• Is it a new/recurring crisis? (existing procedures?)
• Is it real or a hoax? (and is that important?)
• What is the scale? (likely impact)
• What is the reach? (local/national/global)
• Who is involved? (participants/influencers)
• Who has something to gain?
• What do you know vs what is being discussed?
(information asymmetry)
• What do people want? (comfort, action, resolution)
• Who is in charge? (authority/authentic voice)
46. What would you do?
• Series of major terrorist strikes in city
• Citizens take to Twitter and Facebook to share
information and images, ask for help and to find their
loved ones
• Real-time map put together by community with
details of where terrorist attacks have occurred &
where police presence makes areas safe
• Rumours start spreading that government will shut
down social media to stop terrorists accessing
information
• Uproar at government for threat of shutdown