Service Design at KISK (2): Goal Oriented Personas
•Als PPTX, PDF herunterladen•
0 gefällt mir•1,477 views
Second lecture of Service Design Course at KISK FF Masaryk University in Brno. This time on personas and why to make them goal oriented as Cooper Design does.
Melden
Teilen
Melden
Teilen
Empfohlen
Draw the Line: Better UX With Sketching
UX designer and comics nerd Deb Aoki shows examples of how simple whiteboard sketching and storyboards can foster collaboration and facilitate better user experiences. Bonus content: a quick drawing tutorial so you can do it too!
Business Origami - UX Week 2011 Workshop
Originally presented at UX Week 2011. Business Origami is a method invented by the Hitachi Design Center. Since I only learned about it over dinner conversation, all method how-to & details have been added by myself and any faults here are my own.
Here's the workshop description:
Business origami is a simple, powerful method for modelling services and systems that you can learn to use quickly and get great results in your own design projects. The simplicity is on the surface. Business origami uses stylized paper cutouts to represent the different parts of a system: the people, the locations, and channels used as well as the specific touchpoints and interactions of individual scenarios. These cutouts are arranged on a horizontal whiteboard, which allows participants to show relationships in the system, including different venues, the flow from one area to another, and the value exchanged at each interaction.
The power comes from participation. Business origami shines in a codesign workshop setting. Since it offers direct, hands-on tokens it’s easy for everyone to contribute instead of requiring skill with diagramming software or flowchart conventions. By involving a cross-section of business representatives, users, and members of the design team you can quickly capture models of current experiences and then explore opportunities for improvement or create entirely new designs. Because the model is immediate and tangible it creates a shared visual reference that builds common understanding, unifying the team and the vision for the project.
This participation increases buy-in, creates common ground, and helps you facilitate a successful solution. The sessions themselves are powerful experiences for participants, but you can also use business origami models to document journey maps, scenarios, service blueprints and other downstream design deliverables.
In this session with Jess McMullin you’ll learn the fundamentals of service design (so we’re on the same page), participate in a modeling exercise yourself for current and future systems, and then analyze that model to document new opportunities. We’ll also share tips and tricks that make for successful business origami sessions and discuss how this method fits neatly into your current design process, whether you’re consciously doing cross-channel design or not.
Co-Production and Commissioning Workshop Report
The document summarizes a workshop on co-production and commissioning held in Flintshire, Wales. It discusses the challenges of co-production and commissioning services centered around the needs and perspectives of those receiving services. The workshop aimed to create an open space for discussion and highlighted the importance of listening to each other and developing personalized models of support through cooperation. It thanks the sponsors for supporting the workshop and community conversations to improve commissioning practices.
Co-Production and Commissioning Workshop Report
The document summarizes a workshop on co-production and commissioning held in Flintshire, Wales. It discusses the challenges of co-production and commissioning services with those who use them. Participants shared ideas on how to improve commissioning through a more person-centered approach, focusing on outcomes rather than processes. They emphasized the importance of understanding community assets and involving service users in designing and reviewing services.
RACE and ROSTE Methods of Public Relations Campaigns
It all begins with research and ends with evaluation. In between is a combination of action planning, communication, objectives, strategies and tactics. All successful public relations campaigns include these essential elements.
Service Design at KISK (3): Customer Journey
Third lecture on service design at KISK FF MU Brno. This time on mapping the experience and getting ready for design.
A2 orientation to ontario elizabeth kaminsky_2011 ocasi ed_en
The document provides an overview of the Orientation to Ontario (O2O) program, a joint federal/provincial initiative designed to help newcomers settle in Ontario. O2O aims to provide newcomers with information and resources after arrival to ease their transition and connect them with language, employment, and other community supports. The program features include standardized yet customizable orientation workshops and materials delivered in-person, online, and through print. A pilot implementation will test the program in three formats and be evaluated before a full rollout. The goal is for O2O to enhance pre-arrival information and referral services to help newcomers integrate into Ontario communities.
Workshop 2Interviewing Skills and PreparationPresent.docx
Workshop 2
Interviewing Skills and
Preparation
Presentation by
Sarah-Louise
Weller
Date:
w/c 1 Oct 2018
Interviewing Skills
Workshop 2 – Skills and Preparation
Workshops 3 & 4 – Mock interviews
Objectives
1. Explain what are the aims of recruitment
2. Understand how an employer selects an
employee for a role
3. Identify the problems with selection interviews
4. Know how to plan and conduct an interview
5. Describe how to give and receive feedback
Aims of Recruitment
• To obtain a pool of suitable candidates for vacant
posts
• To use a fair process and be able to demonstrate
that the process was fair
• To ensure that all recruitment activities contribute to
the organisational goal and a desirable
organisational image
• To conduct recruitment activities in an efficient and
cost effective manner
(Foot and Hook 2011)
Recruitment Questions
• What is a “suitable candidate”?
• Who decides this?
• How is it decided?
• How do you achieve a fair recruitment
process?
Job Analysis
Assessing or defining the components of the
post:
• Nature of the work performed
• Associated responsibilities and
accountabilities
• Skills and knowledge required
• Working conditions
• Outputs or performance standards expected
(Wilton 2013)
Job Description
Job descriptions relate to the task to be undertaken:
• Job Title
• Location
• Responsible to
• Responsible for
• Main purpose of the job
• Responsibilities/duties
• Working conditions
• Other matters
• Any other duties
(Marchington and Wilkinson 2013)
Person Specification
Person specifications outline the attributes required
for the position, including:
• Knowledge
• Skills – IT, foreign language,
• Previous experience – in a similar role, company
• Qualifications
• Personal qualities – professionalism, creativity etc.
It represents the selection criteria
Example of a Person Specification
Receptionist
Competency Frameworks
• Competency frameworks focus on the behaviours
of job applicants that are required to undertake
the role
• Often generic to an organisation rather than
specific to a job
• Person based rather than job based
• People analysis rather than job analysis
• A competency framework is a structure that sets
out the competencies required by individuals
required by individuals working within the
organisation.
Competency Frameworks
Most commonly sought:
• Communication skills
• People management
• Team skills
• Customer service skills
• Results-orientation
• Problem solving
(CIPD 2014)
Exercise: what competencies are employers looking for?
Work with a partner:
1. Think of a sector you might consider in the future
for a job and/or placement.
2. Think about the kind of roles that might exist.
3. Now add in the attributes or competencies that
you would expect to be important in these jobs.
4. Consider how you would evidence that attribute
or competency
Your list might look a bit like this…….
Empfohlen
Draw the Line: Better UX With Sketching
UX designer and comics nerd Deb Aoki shows examples of how simple whiteboard sketching and storyboards can foster collaboration and facilitate better user experiences. Bonus content: a quick drawing tutorial so you can do it too!
Business Origami - UX Week 2011 Workshop
Originally presented at UX Week 2011. Business Origami is a method invented by the Hitachi Design Center. Since I only learned about it over dinner conversation, all method how-to & details have been added by myself and any faults here are my own.
Here's the workshop description:
Business origami is a simple, powerful method for modelling services and systems that you can learn to use quickly and get great results in your own design projects. The simplicity is on the surface. Business origami uses stylized paper cutouts to represent the different parts of a system: the people, the locations, and channels used as well as the specific touchpoints and interactions of individual scenarios. These cutouts are arranged on a horizontal whiteboard, which allows participants to show relationships in the system, including different venues, the flow from one area to another, and the value exchanged at each interaction.
The power comes from participation. Business origami shines in a codesign workshop setting. Since it offers direct, hands-on tokens it’s easy for everyone to contribute instead of requiring skill with diagramming software or flowchart conventions. By involving a cross-section of business representatives, users, and members of the design team you can quickly capture models of current experiences and then explore opportunities for improvement or create entirely new designs. Because the model is immediate and tangible it creates a shared visual reference that builds common understanding, unifying the team and the vision for the project.
This participation increases buy-in, creates common ground, and helps you facilitate a successful solution. The sessions themselves are powerful experiences for participants, but you can also use business origami models to document journey maps, scenarios, service blueprints and other downstream design deliverables.
In this session with Jess McMullin you’ll learn the fundamentals of service design (so we’re on the same page), participate in a modeling exercise yourself for current and future systems, and then analyze that model to document new opportunities. We’ll also share tips and tricks that make for successful business origami sessions and discuss how this method fits neatly into your current design process, whether you’re consciously doing cross-channel design or not.
Co-Production and Commissioning Workshop Report
The document summarizes a workshop on co-production and commissioning held in Flintshire, Wales. It discusses the challenges of co-production and commissioning services centered around the needs and perspectives of those receiving services. The workshop aimed to create an open space for discussion and highlighted the importance of listening to each other and developing personalized models of support through cooperation. It thanks the sponsors for supporting the workshop and community conversations to improve commissioning practices.
Co-Production and Commissioning Workshop Report
The document summarizes a workshop on co-production and commissioning held in Flintshire, Wales. It discusses the challenges of co-production and commissioning services with those who use them. Participants shared ideas on how to improve commissioning through a more person-centered approach, focusing on outcomes rather than processes. They emphasized the importance of understanding community assets and involving service users in designing and reviewing services.
RACE and ROSTE Methods of Public Relations Campaigns
It all begins with research and ends with evaluation. In between is a combination of action planning, communication, objectives, strategies and tactics. All successful public relations campaigns include these essential elements.
Service Design at KISK (3): Customer Journey
Third lecture on service design at KISK FF MU Brno. This time on mapping the experience and getting ready for design.
A2 orientation to ontario elizabeth kaminsky_2011 ocasi ed_en
The document provides an overview of the Orientation to Ontario (O2O) program, a joint federal/provincial initiative designed to help newcomers settle in Ontario. O2O aims to provide newcomers with information and resources after arrival to ease their transition and connect them with language, employment, and other community supports. The program features include standardized yet customizable orientation workshops and materials delivered in-person, online, and through print. A pilot implementation will test the program in three formats and be evaluated before a full rollout. The goal is for O2O to enhance pre-arrival information and referral services to help newcomers integrate into Ontario communities.
Workshop 2Interviewing Skills and PreparationPresent.docx
Workshop 2
Interviewing Skills and
Preparation
Presentation by
Sarah-Louise
Weller
Date:
w/c 1 Oct 2018
Interviewing Skills
Workshop 2 – Skills and Preparation
Workshops 3 & 4 – Mock interviews
Objectives
1. Explain what are the aims of recruitment
2. Understand how an employer selects an
employee for a role
3. Identify the problems with selection interviews
4. Know how to plan and conduct an interview
5. Describe how to give and receive feedback
Aims of Recruitment
• To obtain a pool of suitable candidates for vacant
posts
• To use a fair process and be able to demonstrate
that the process was fair
• To ensure that all recruitment activities contribute to
the organisational goal and a desirable
organisational image
• To conduct recruitment activities in an efficient and
cost effective manner
(Foot and Hook 2011)
Recruitment Questions
• What is a “suitable candidate”?
• Who decides this?
• How is it decided?
• How do you achieve a fair recruitment
process?
Job Analysis
Assessing or defining the components of the
post:
• Nature of the work performed
• Associated responsibilities and
accountabilities
• Skills and knowledge required
• Working conditions
• Outputs or performance standards expected
(Wilton 2013)
Job Description
Job descriptions relate to the task to be undertaken:
• Job Title
• Location
• Responsible to
• Responsible for
• Main purpose of the job
• Responsibilities/duties
• Working conditions
• Other matters
• Any other duties
(Marchington and Wilkinson 2013)
Person Specification
Person specifications outline the attributes required
for the position, including:
• Knowledge
• Skills – IT, foreign language,
• Previous experience – in a similar role, company
• Qualifications
• Personal qualities – professionalism, creativity etc.
It represents the selection criteria
Example of a Person Specification
Receptionist
Competency Frameworks
• Competency frameworks focus on the behaviours
of job applicants that are required to undertake
the role
• Often generic to an organisation rather than
specific to a job
• Person based rather than job based
• People analysis rather than job analysis
• A competency framework is a structure that sets
out the competencies required by individuals
required by individuals working within the
organisation.
Competency Frameworks
Most commonly sought:
• Communication skills
• People management
• Team skills
• Customer service skills
• Results-orientation
• Problem solving
(CIPD 2014)
Exercise: what competencies are employers looking for?
Work with a partner:
1. Think of a sector you might consider in the future
for a job and/or placement.
2. Think about the kind of roles that might exist.
3. Now add in the attributes or competencies that
you would expect to be important in these jobs.
4. Consider how you would evidence that attribute
or competency
Your list might look a bit like this…….
Building a bridge from school to community
This document provides an overview of person-centered transition planning from both a systems and person-centered perspective. It discusses using person-centered planning to merge with traditional IEP requirements to create a holistic plan focused on the individual's quality of life, strengths, interests and long-term vision. Key aspects of person-centered planning covered include creating a team, discovering abilities and preferences, establishing a future vision, and identifying opportunities to achieve that vision.
Training session on presentation skills for corporate professionals
How to conduct and schedule a training workshop to develop presentation skills of corporate professionals
Jane da roza davis clinical scenario e induction - mental health trainees
This document summarizes the development and implementation of a clinical scenario-based e-induction program for trainees working in mental health settings in Berkshire Healthcare and Oxfordhealth Foundation Trusts. It describes why the program was created (to provide clinically relevant information to trainees from day 1), how it was developed (with input from trainees and filming of scripted scenarios), and the positive feedback received from trainees who found it engaging and useful for learning. Going forward, the authors discuss plans to update policies/guidance, clarify access, and consider adding more scenarios based on trainee feedback.
Carly Craddock - Sharing Best Practice
Carly Craddock's presentation from Open Forum Events' second annual Continuous Improvement conference
Anvesh
This document summarizes a presentation on life coaching skills for assessment and goal setting. It discusses the importance of assessment in coaching and how coaches can help clients set and achieve goals. It outlines models for assessment and goal setting, including the SMART goal framework. Key parts of the assessment process are welcoming the client, identifying their needs, building trust, and agreeing on the coaching process. The presentation emphasizes that a life coach can help clients get from where they are to where they want to be faster by setting meaningful goals and creating plans to achieve them.
Phase 2-class-5 Getting Ready for the Diveristy Conference
This document provides guidance to students on seeking opportunities for short-term and long-term professional experiences through informational interviews, mentorships, internships, and job shadows. It encourages students to dress professionally, ask meaningful questions, and find common connections with contacts. The document also includes acronyms to guide conversations and assignments to focus on industry trends, individual insights, advice, resources, and important projects. Students are advised to develop a post-event action plan on following up with contacts.
#FIRMday Birmingham 7th May 2015 Kiera Croll, City & Guilds
THE CITY & GUILDS GROUP
HELPS PEOPLE DEVELOP THE
SKILLS THEY NEED TO GET INTO
A JOB, DEVELOP ON THE JOB
AND PROGRESS ON TO THE NEXT
JOB
#FIRMday London 23 April 2015 - Kiera Croll - 'Candidate perception of the re...
Kiera Croll, Group Resourcing Manager at City & Guilds, ‘Candidate perception of
the recruitment process at the City & Guilds Group’
Empowerment Summit 10/4 Meeting
Clear Vision is a nonprofit that aims to strengthen local communities through civic engagement. It held an Empowerment Summit with 4 sessions to develop community ideas. The first session set the stage by having participants discuss community values, the history of Clear Vision, and testimonials. Participants then generated ideas to improve the community and the top 10 ideas were selected. The next steps are to develop those ideas into projects over the next 6 months with the help of volunteer coaches. The goal is to empower ordinary citizens to solve community problems.
Get The Job You Want - Training Design Document
This document is a Design Document for a training "Get the Job You Want." This design plan follows each step of the ADDIE model (Analyze, Design, Develop, Evaluate, Implement). While working on this fictitious project, I tried to visualize the most effective learning experience for the participants; what would be their goals and how will this training meet those goals, how will I engage the participants, and how will their learning be assessed?
While taking a look at the training plan, few things to keep in mind:
- This plan was designed for for a proposed Instructor-led in class training
- The participants would be adults with basic skills needed (fullfil some pre-requisites)
- The proposed training consists of six sessions, but for the purpose of this assignment, only Session 1 "Creating an Effective Resume" has been designed and developed.
Energize Club Excellence Process
The document outlines the Club Excellence Process (CEP), a workshop to help Lions clubs assess their strengths and weaknesses, create goals and plans for improvement. CEP involves clubs conducting an internal and external assessment, and can be done through a facilitated CEP Pro workshop or self-guided CEP Lite workshop. The document details the CEP program, registration, materials, completion requirements, and contact information for questions.
Energize club-excellence-process
The document outlines the Club Excellence Process (CEP), a workshop to help Lions clubs assess their strengths and weaknesses, create goals and plans for improvement. CEP guides clubs through examining their ratings, community needs, and setting an action plan. Clubs can choose a facilitated CEP Pro workshop or self-guided CEP Lite version and should register online to receive materials and report completion to earn a banner patch.
Energize club-excellence-process
The document outlines the Club Excellence Process (CEP), a workshop to help Lions clubs assess their strengths and weaknesses, create goals and plans for improvement. CEP guides clubs through examining their ratings, community needs, and setting an action plan. Clubs can choose a facilitated CEP Pro workshop or self-guided CEP Lite version and should register online to receive materials and report completion to earn a banner patch.
Learning design v0.1
This document discusses key principles for learning design, including starting with the rationale or "why", understanding the audience, and planning learning activities. It emphasizes defining the problem being solved, considering both primary and secondary users, and incorporating a variety of active learning approaches like tutorials, assessments, informal activities and feedback. The goal is to create a meaningful learning experience tailored to users' needs, skills and interests.
1 Introduction Class
This document provides an introduction to a coach mentor workshop being held by Kevin McLaughlin for New Oak FC. It outlines Kevin's coaching background and qualifications. It describes the structure and goals of the workshop, which will include both classroom and practical pitch sessions. The workshop aims to facilitate sharing of ideas between coaches, establish New Oak's coaching identity and philosophy, and provide guidance on session planning and tactics. Coaches will have opportunities to practice coaching techniques and receive feedback to improve. The workshop also discusses the importance of coaching qualifications and progression through the FAI coaching pathway.
Requirements Rodeo: Wrangling and Taming Your Project Needs
This document outlines the requirements rodeo process for wrangling and taming project needs. It discusses gathering requirements from stakeholders, documenting requirements, tracking requirement changes, and verifying requirements. The four steps are: 1) Gathering Requirements by consulting all stakeholders and asking questions, 2) Documenting Requirements by categorizing requirements and choosing tools, 3) Tracking Requirement Changes by managing risks and focusing on goals and constraints, and 4) Verifying Requirements by managing expectations, collaborating, adapting to change, and testing effectively. Tips are provided such as not making assumptions and ensuring all requirements are clearly documented.
ENSP Resources and Life after Graduation
This powerpoint covers personal brand, attributes employers seek, LinkedIn, and resources Career Services provides
Mac 273 week 1 2013
This document provides information about the MAC 273 Professional Media Practices and Placement module. It outlines the module staff contacts, aims to improve professional skills and legal knowledge, assessments including an exam and placement presentation, and guidance on finding and completing a placement, including tips for CVs and sources of help from module staff and careers services. Students are encouraged to start planning their placement immediately.
Successful Application Forms
This document provides guidance on completing application forms for employment successfully. It explains that employers use application forms to identify the best candidates by assessing strengths, weaknesses, motivations and fit for the role and company. The document advises exploring the role, employer and requirements in detail before starting the form. It outlines exploring one's own strengths and researching the employer. It describes the different types of questions commonly asked and provides the STAR technique for competency questions. Resources for further support are also listed.
Interventions - Presentation 2 John Sauer MSW and M Ed Institute on Communit...
Interventions - Presentation 2 John Sauer MSW and M Ed Institute on Communit...field - furthering inclusive learning and development
This document summarizes the results of interventions conducted as part of the National Training Institute for Frontline Supervisors and Technical Assistance Project. It found that turnover among direct support professionals reduced by an average of 18% over 2.5 years across the 5 participating state organizations and 8 other organizations. It also provides examples of effective recruitment, selection, and retention strategies used by high performing organizations, such as targeted marketing, structured interviewing, and realistic job previews. Specific initiatives undertaken in Kentucky called SPEAK are also summarized, showing reductions in turnover rates between 2004-2006 for the organization that implemented the strategies.Profinaut Launch in Warsaw 5.4.2017
We reached the first 100 Profinauts in Poland and so we met to officially mark the launch of the applicaion in Poland. Beautiful views from Zebra Tower and about 30 extremely interesting people made it great evening!
Weitere ähnliche Inhalte
Ähnlich wie Service Design at KISK (2): Goal Oriented Personas
Building a bridge from school to community
This document provides an overview of person-centered transition planning from both a systems and person-centered perspective. It discusses using person-centered planning to merge with traditional IEP requirements to create a holistic plan focused on the individual's quality of life, strengths, interests and long-term vision. Key aspects of person-centered planning covered include creating a team, discovering abilities and preferences, establishing a future vision, and identifying opportunities to achieve that vision.
Training session on presentation skills for corporate professionals
How to conduct and schedule a training workshop to develop presentation skills of corporate professionals
Jane da roza davis clinical scenario e induction - mental health trainees
This document summarizes the development and implementation of a clinical scenario-based e-induction program for trainees working in mental health settings in Berkshire Healthcare and Oxfordhealth Foundation Trusts. It describes why the program was created (to provide clinically relevant information to trainees from day 1), how it was developed (with input from trainees and filming of scripted scenarios), and the positive feedback received from trainees who found it engaging and useful for learning. Going forward, the authors discuss plans to update policies/guidance, clarify access, and consider adding more scenarios based on trainee feedback.
Carly Craddock - Sharing Best Practice
Carly Craddock's presentation from Open Forum Events' second annual Continuous Improvement conference
Anvesh
This document summarizes a presentation on life coaching skills for assessment and goal setting. It discusses the importance of assessment in coaching and how coaches can help clients set and achieve goals. It outlines models for assessment and goal setting, including the SMART goal framework. Key parts of the assessment process are welcoming the client, identifying their needs, building trust, and agreeing on the coaching process. The presentation emphasizes that a life coach can help clients get from where they are to where they want to be faster by setting meaningful goals and creating plans to achieve them.
Phase 2-class-5 Getting Ready for the Diveristy Conference
This document provides guidance to students on seeking opportunities for short-term and long-term professional experiences through informational interviews, mentorships, internships, and job shadows. It encourages students to dress professionally, ask meaningful questions, and find common connections with contacts. The document also includes acronyms to guide conversations and assignments to focus on industry trends, individual insights, advice, resources, and important projects. Students are advised to develop a post-event action plan on following up with contacts.
#FIRMday Birmingham 7th May 2015 Kiera Croll, City & Guilds
THE CITY & GUILDS GROUP
HELPS PEOPLE DEVELOP THE
SKILLS THEY NEED TO GET INTO
A JOB, DEVELOP ON THE JOB
AND PROGRESS ON TO THE NEXT
JOB
#FIRMday London 23 April 2015 - Kiera Croll - 'Candidate perception of the re...
Kiera Croll, Group Resourcing Manager at City & Guilds, ‘Candidate perception of
the recruitment process at the City & Guilds Group’
Empowerment Summit 10/4 Meeting
Clear Vision is a nonprofit that aims to strengthen local communities through civic engagement. It held an Empowerment Summit with 4 sessions to develop community ideas. The first session set the stage by having participants discuss community values, the history of Clear Vision, and testimonials. Participants then generated ideas to improve the community and the top 10 ideas were selected. The next steps are to develop those ideas into projects over the next 6 months with the help of volunteer coaches. The goal is to empower ordinary citizens to solve community problems.
Get The Job You Want - Training Design Document
This document is a Design Document for a training "Get the Job You Want." This design plan follows each step of the ADDIE model (Analyze, Design, Develop, Evaluate, Implement). While working on this fictitious project, I tried to visualize the most effective learning experience for the participants; what would be their goals and how will this training meet those goals, how will I engage the participants, and how will their learning be assessed?
While taking a look at the training plan, few things to keep in mind:
- This plan was designed for for a proposed Instructor-led in class training
- The participants would be adults with basic skills needed (fullfil some pre-requisites)
- The proposed training consists of six sessions, but for the purpose of this assignment, only Session 1 "Creating an Effective Resume" has been designed and developed.
Energize Club Excellence Process
The document outlines the Club Excellence Process (CEP), a workshop to help Lions clubs assess their strengths and weaknesses, create goals and plans for improvement. CEP involves clubs conducting an internal and external assessment, and can be done through a facilitated CEP Pro workshop or self-guided CEP Lite workshop. The document details the CEP program, registration, materials, completion requirements, and contact information for questions.
Energize club-excellence-process
The document outlines the Club Excellence Process (CEP), a workshop to help Lions clubs assess their strengths and weaknesses, create goals and plans for improvement. CEP guides clubs through examining their ratings, community needs, and setting an action plan. Clubs can choose a facilitated CEP Pro workshop or self-guided CEP Lite version and should register online to receive materials and report completion to earn a banner patch.
Energize club-excellence-process
The document outlines the Club Excellence Process (CEP), a workshop to help Lions clubs assess their strengths and weaknesses, create goals and plans for improvement. CEP guides clubs through examining their ratings, community needs, and setting an action plan. Clubs can choose a facilitated CEP Pro workshop or self-guided CEP Lite version and should register online to receive materials and report completion to earn a banner patch.
Learning design v0.1
This document discusses key principles for learning design, including starting with the rationale or "why", understanding the audience, and planning learning activities. It emphasizes defining the problem being solved, considering both primary and secondary users, and incorporating a variety of active learning approaches like tutorials, assessments, informal activities and feedback. The goal is to create a meaningful learning experience tailored to users' needs, skills and interests.
1 Introduction Class
This document provides an introduction to a coach mentor workshop being held by Kevin McLaughlin for New Oak FC. It outlines Kevin's coaching background and qualifications. It describes the structure and goals of the workshop, which will include both classroom and practical pitch sessions. The workshop aims to facilitate sharing of ideas between coaches, establish New Oak's coaching identity and philosophy, and provide guidance on session planning and tactics. Coaches will have opportunities to practice coaching techniques and receive feedback to improve. The workshop also discusses the importance of coaching qualifications and progression through the FAI coaching pathway.
Requirements Rodeo: Wrangling and Taming Your Project Needs
This document outlines the requirements rodeo process for wrangling and taming project needs. It discusses gathering requirements from stakeholders, documenting requirements, tracking requirement changes, and verifying requirements. The four steps are: 1) Gathering Requirements by consulting all stakeholders and asking questions, 2) Documenting Requirements by categorizing requirements and choosing tools, 3) Tracking Requirement Changes by managing risks and focusing on goals and constraints, and 4) Verifying Requirements by managing expectations, collaborating, adapting to change, and testing effectively. Tips are provided such as not making assumptions and ensuring all requirements are clearly documented.
ENSP Resources and Life after Graduation
This powerpoint covers personal brand, attributes employers seek, LinkedIn, and resources Career Services provides
Mac 273 week 1 2013
This document provides information about the MAC 273 Professional Media Practices and Placement module. It outlines the module staff contacts, aims to improve professional skills and legal knowledge, assessments including an exam and placement presentation, and guidance on finding and completing a placement, including tips for CVs and sources of help from module staff and careers services. Students are encouraged to start planning their placement immediately.
Successful Application Forms
This document provides guidance on completing application forms for employment successfully. It explains that employers use application forms to identify the best candidates by assessing strengths, weaknesses, motivations and fit for the role and company. The document advises exploring the role, employer and requirements in detail before starting the form. It outlines exploring one's own strengths and researching the employer. It describes the different types of questions commonly asked and provides the STAR technique for competency questions. Resources for further support are also listed.
Interventions - Presentation 2 John Sauer MSW and M Ed Institute on Communit...
Interventions - Presentation 2 John Sauer MSW and M Ed Institute on Communit...field - furthering inclusive learning and development
This document summarizes the results of interventions conducted as part of the National Training Institute for Frontline Supervisors and Technical Assistance Project. It found that turnover among direct support professionals reduced by an average of 18% over 2.5 years across the 5 participating state organizations and 8 other organizations. It also provides examples of effective recruitment, selection, and retention strategies used by high performing organizations, such as targeted marketing, structured interviewing, and realistic job previews. Specific initiatives undertaken in Kentucky called SPEAK are also summarized, showing reductions in turnover rates between 2004-2006 for the organization that implemented the strategies.Ähnlich wie Service Design at KISK (2): Goal Oriented Personas (20)
Training session on presentation skills for corporate professionals
Training session on presentation skills for corporate professionals
Jane da roza davis clinical scenario e induction - mental health trainees
Jane da roza davis clinical scenario e induction - mental health trainees
Phase 2-class-5 Getting Ready for the Diveristy Conference
Phase 2-class-5 Getting Ready for the Diveristy Conference
#FIRMday Birmingham 7th May 2015 Kiera Croll, City & Guilds
#FIRMday Birmingham 7th May 2015 Kiera Croll, City & Guilds
#FIRMday London 23 April 2015 - Kiera Croll - 'Candidate perception of the re...
#FIRMday London 23 April 2015 - Kiera Croll - 'Candidate perception of the re...
Requirements Rodeo: Wrangling and Taming Your Project Needs
Requirements Rodeo: Wrangling and Taming Your Project Needs
Interventions - Presentation 2 John Sauer MSW and M Ed Institute on Communit...
Interventions - Presentation 2 John Sauer MSW and M Ed Institute on Communit...
Mehr von AdamHazdra
Profinaut Launch in Warsaw 5.4.2017
We reached the first 100 Profinauts in Poland and so we met to officially mark the launch of the applicaion in Poland. Beautiful views from Zebra Tower and about 30 extremely interesting people made it great evening!
3 tipy na testování business nápadů
Pár tipů a triků na validaci nápadů na oslavu 1000. followera na twitteru! Enjoy.
Psací stroj: To nejzajímavější
V květnu 2015 jsem zkoumal psací stroje, jejich nástup, rozvoj obchodu, design apod. Tohle jsou nejzajímavější poznámky a insighty, které si chci zapamatovat.
Daňové přiznání KISK FF MU - web
The document discusses the development of the MojeDane.cz information hub web portal. It describes creating the portal to provide an online place for tax and other government services, with sections for forms, help, and user login. It outlines designing the portal by using user cases, key requirements, and risk analysis. It emphasizes the importance of testing with real users and risk management.
Daňové přiznání KISK FF MU - Formulář
The document discusses a redesign of the Czech tax reporting system. It notes that the current system is disliked for being pink, ugly, confusing and complicated. The redesign proposes a modular system with basic forms and additional forms for things like owning a business, wife, car or kids. It outlines personas of typical users, the design process including research, prototypes and testing. The goal is a simple, understandable, modular system that only includes the most necessary tax fields.
Service Design at KISK: Final Presentations
This document summarizes a service design lecture that covered several topics:
1. Numerous challenges faced by users when interacting with government services including unclear forms and lack of feedback.
2. Proposed changes to improve the user experience including consolidating services onto one website, simplifying forms, and adding live support.
3. Advice for students on gaining experience through internships and reading design literature to kick off their careers in service design.
Service Design at KISK (5): Design Review
The document provides information about an upcoming design review lecture. It outlines that student teams will present their final designs and submit design specification documents. The presentations should convincingly tell the design story from research to final design. Key benefits of the new solutions and the visual appearance of the design should be shown. Presentations should be no longer than 20 minutes. The next meeting will include every team presenting their final design and submitting design specs documents, followed by a 360-degree evaluation.
Service Design at KISK (4). Design Workshop
This document outlines the agenda for a service design lecture and workshop. It discusses reviewing personas and customer journeys from the previous lecture. It describes how the workshop will be structured, including writing down challenges, brainstorming solutions, sharing ideas, and refining designs. Teams will then present preliminary designs at the next meeting, with a focus on research quality, design explanation, benefits, and testing, rather than visual presentation style. Feedback will be provided to prepare for final presentations.
Service Design at KISK: Intro
This document outlines the structure and goals of a service design course. The challenge for students will be to redesign the Czech taxation process for self-employed entrepreneurs. The course will involve stakeholder mapping, creating personas, journey mapping, design workshops, prototypes, and a final presentation. Students will work in teams and be assessed based on their final design presentation and feedback from teammates. The document provides contact information for the instructor and background readings to help students prepare for empathic research interviews which will be conducted to understand stakeholders' experiences with the current taxation system.
Service Design at KISK: Student's Guide
All important info needed to start studying Service Design at KISK Masaryk University in Brno, CZ during Fall Semester 2014.
Service Design 6: Final Lecture
1. The document summarizes a final lecture on service design that covered three parts: reviewing the knowledge from the course so far, discussing the concept of overdelivery in customer service, and designing service experiences.
2. It provides an example of an airline overdelivering for passengers on a flight that experienced an emergency water landing, by providing assistance, replacements, and compensation that went above and beyond normal procedures.
3. The last part of the lecture focused on using a service pyramid and simple business case models to design a single feature that could provide overdelivery for customers.
Service Design 5: Customer Service
Fifth lecture on service design at KISK of Masaryk University, Brno, Czech Republic. This time on importance, key principles and best practices of customer service.
Service Design 3: The Business of Services
Third lecture on service design at KISK Masaryk University. This time, we discuss both design and its financial viability. Business case is a major topic here, of course.
Service Design 2: Service is a Journey
Second lecture on service design at KISK Masaryk University. This time, we discuss key concepts of service design such as touchpoints and service structure.
Service Design 1: Everything is Designed
This document discusses service design and how everything is designed. It provides examples of design definitions and notes that designers deliver projects on time and with good results for others. Finally, it lists upcoming events and activities for a service design course, including a field trip, networking event, and role playing personas at a shopping mall to experience different customer perspectives.
Service Design Course: Intro (VIKMB32)
This document outlines the structure and requirements of a Service Design course. The course consists of 6 modules that cover the basics and extras of service design. Assessment includes an innovation report or opinion paper, a tandem project and presentation, and an engagement with course readings. The course involves field trips, networking events, and discussions. Students are asked to take on photo documentation, feedback, or blog roles to aid the class.
Mehr von AdamHazdra (20)
Kürzlich hochgeladen
Mule event processing models | MuleSoft Mysore Meetup #47
Mule event processing models | MuleSoft Mysore Meetup #47
Event Link:- https://meetups.mulesoft.com/events/details/mulesoft-mysore-presents-mule-event-processing-models/
Agenda
● What is event processing in MuleSoft?
● Types of event processing models in Mule 4
● Distinction between the reactive, parallel, blocking & non-blocking processing
For Upcoming Meetups Join Mysore Meetup Group - https://meetups.mulesoft.com/mysore/YouTube:- youtube.com/@mulesoftmysore
Mysore WhatsApp group:- https://chat.whatsapp.com/EhqtHtCC75vCAX7gaO842N
Speaker:-
Shivani Yasaswi - https://www.linkedin.com/in/shivaniyasaswi/
Organizers:-
Shubham Chaurasia - https://www.linkedin.com/in/shubhamchaurasia1/
Giridhar Meka - https://www.linkedin.com/in/giridharmeka
Priya Shaw - https://www.linkedin.com/in/priya-shaw
clinical examination of hip joint (1).pdf
described clinical examination all orthopeadic conditions .
How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience Wahiba Chair Training & Consulting
Wahiba Chair's Talk at the 2024 Learning Ideas Conference. Wound healing PPT
This document provides an overview of wound healing, its functions, stages, mechanisms, factors affecting it, and complications.
A wound is a break in the integrity of the skin or tissues, which may be associated with disruption of the structure and function.
Healing is the body’s response to injury in an attempt to restore normal structure and functions.
Healing can occur in two ways: Regeneration and Repair
There are 4 phases of wound healing: hemostasis, inflammation, proliferation, and remodeling. This document also describes the mechanism of wound healing. Factors that affect healing include infection, uncontrolled diabetes, poor nutrition, age, anemia, the presence of foreign bodies, etc.
Complications of wound healing like infection, hyperpigmentation of scar, contractures, and keloid formation.
Walmart Business+ and Spark Good for Nonprofits.pdf
"Learn about all the ways Walmart supports nonprofit organizations.
You will hear from Liz Willett, the Head of Nonprofits, and hear about what Walmart is doing to help nonprofits, including Walmart Business and Spark Good. Walmart Business+ is a new offer for nonprofits that offers discounts and also streamlines nonprofits order and expense tracking, saving time and money.
The webinar may also give some examples on how nonprofits can best leverage Walmart Business+.
The event will cover the following::
Walmart Business + (https://business.walmart.com/plus) is a new shopping experience for nonprofits, schools, and local business customers that connects an exclusive online shopping experience to stores. Benefits include free delivery and shipping, a 'Spend Analytics” feature, special discounts, deals and tax-exempt shopping.
Special TechSoup offer for a free 180 days membership, and up to $150 in discounts on eligible orders.
Spark Good (walmart.com/sparkgood) is a charitable platform that enables nonprofits to receive donations directly from customers and associates.
Answers about how you can do more with Walmart!"
Advanced Java[Extra Concepts, Not Difficult].docx
This is part 2 of my Java Learning Journey. This contains Hashing, ArrayList, LinkedList, Date and Time Classes, Calendar Class and more.
Bed Making ( Introduction, Purpose, Types, Articles, Scientific principles, N...
Topic : Bed making
Subject : Nursing Foundation
BÀI TẬP BỔ TRỢ TIẾNG ANH 8 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2023-2024 (CÓ FI...
BÀI TẬP BỔ TRỢ TIẾNG ANH 8 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2023-2024 (CÓ FI...Nguyen Thanh Tu Collection
https://app.box.com/s/y977uz6bpd3af4qsebv7r9b7s21935vdMain Java[All of the Base Concepts}.docx
This is part 1 of my Java Learning Journey. This Contains Custom methods, classes, constructors, packages, multithreading , try- catch block, finally block and more.
ANATOMY AND BIOMECHANICS OF HIP JOINT.pdf
it describes the bony anatomy including the femoral head , acetabulum, labrum . also discusses the capsule , ligaments . muscle that act on the hip joint and the range of motion are outlined. factors affecting hip joint stability and weight transmission through the joint are summarized.
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Your Skill Boost Masterclass: Strategies for Effective Upskilling
Your Skill Boost Masterclass: Strategies for Effective UpskillingExcellence Foundation for South Sudan
Strategies for Effective Upskilling is a presentation by Chinwendu Peace in a Your Skill Boost Masterclass organisation by the Excellence Foundation for South Sudan on 08th and 09th June 2024 from 1 PM to 3 PM on each day.How to Setup Warehouse & Location in Odoo 17 Inventory
In this slide, we'll explore how to set up warehouses and locations in Odoo 17 Inventory. This will help us manage our stock effectively, track inventory levels, and streamline warehouse operations.
Kürzlich hochgeladen (20)
Mule event processing models | MuleSoft Mysore Meetup #47
Mule event processing models | MuleSoft Mysore Meetup #47
How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience
Walmart Business+ and Spark Good for Nonprofits.pdf
Walmart Business+ and Spark Good for Nonprofits.pdf
IGCSE Biology Chapter 14- Reproduction in Plants.pdf
IGCSE Biology Chapter 14- Reproduction in Plants.pdf
Bed Making ( Introduction, Purpose, Types, Articles, Scientific principles, N...
Bed Making ( Introduction, Purpose, Types, Articles, Scientific principles, N...
BÀI TẬP BỔ TRỢ TIẾNG ANH 8 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2023-2024 (CÓ FI...
BÀI TẬP BỔ TRỢ TIẾNG ANH 8 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2023-2024 (CÓ FI...
B. Ed Syllabus for babasaheb ambedkar education university.pdf
B. Ed Syllabus for babasaheb ambedkar education university.pdf
Film vocab for eal 3 students: Australia the movie
Film vocab for eal 3 students: Australia the movie
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Your Skill Boost Masterclass: Strategies for Effective Upskilling
Your Skill Boost Masterclass: Strategies for Effective Upskilling
How to Setup Warehouse & Location in Odoo 17 Inventory
How to Setup Warehouse & Location in Odoo 17 Inventory
Service Design at KISK (2): Goal Oriented Personas
- 1. Goal-Oriented Personas Service Design Lecture 2 KISK FF MU Brno 8 October 2014
- 2. Last Time • Challenge and SCD were introduced • Teams were formed • Stakeholders were identified • Preparation for interviews was done • Interview goal was set
- 3. Today • New members will form teams • We‘ll review interview progress • Goal-oriented Personas will be introduced and identified • New goals will be set
- 4. Personas • Background • Education • Position • Experience • Tech habits • Life habits • Success/ Frustration • Segment Details • Quotes • Photo
- 5. Goal-oriented Personas • Goals to achieve with your service, both personal and professional • Criteria of success • Current experience and thigs she/he does • Things the persona would never do FAQs • How many? • How to start? • When they‘re finished and updated? • How to use them? Great reading on GOP The Inmates Are Running the Asylum by Alan Cooper, Designing for the Digital Age by Kim Goodwin and What Customers Want by Tony Ulwick.
- 6. Next Meeting • Everyone does another 3- 5 interviews that help perfect personas • Team does a Primary and Secondary persona and presents them to others • We‘ll focus on customer journeys 22 October from 1 to 4 PM at MZK