Oracle Incentive Compensation Management (ICM) | SoftClouds

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.IDEA
S
.INNOVATION
.INSPIRATIO
N
SoftClouds
&
Oracle Incentive Compensation
Management (ICM)

About Us
Founded
2005
Other Locations
Hyderabad, India
Delhi, India
Tokyo, Japan
Headquarters
San Diego, CA
Target Market
Majors & Enterprise

Industry Focus
Financial
Hospitality
Healthcare
Technology Airlines
Consumer
Goods
Engineering
& Construction
Industrial
Manufacturing
Communication
Automotive
Utilities
Diversified

What we DO
Proactively identify needs &
introduce innovative solutions
Own deep technical expertise
essential for today & tomorrow
Enterprise level service &
Resolve solutions history
Understand today’s need for
tomorrow’s demand
Proven methodology along
with a flexible approach
Trusted partner with
innovation at core

LOYALTY CLOUD
IDENTITY CLOUD
ANALYTICS CLOUD AUTONOMOUS
DATABASE
CX Expertise

Integrations

Need for
ICM
Audit & Risk Management
Failure to Adopt Marketing
Trends
Sales Department Without
Business Priorities
Sales Performance Not Linked
with Organizational Plans
Inaccurate Incentive Payments
High Costs of Administration &
Overpayments
Need for ICM

Oracle Incentive Compensation
Management

What's Oracle Incentive
Compensation Management?
• Global Compensation Management Application
• Allows Organizations to Align the Business
Objectives with Sales Force Activities
• Integrates Territory & Quota Management
• Organizations can Automate the Complex Task
of Calculating Variable Compensation
• Reward for Performance Mindset to Motivate

Why Oracle Incentive
Compensation Management?
• Rich adaptable plan design
• Sophisticated crediting rule capability
• Embedded analytics, reporting & BI
• Maximize revenue potential & increase SFA
adoption
• Ensure accurate, on-time payment with high-
performance processing engine
• Leverage enterprise capabilities to reduce costs
• Interactive dashboard to drive performance results

Oracle ICM Features

Cross-Organization
Crediting
Currencies Calculation Mobility Analytics Integration
Sales Performance
&
Compensation
Sales Credit Allocation
&
Hierarchical Rules
Configurable Payment Approval Dispute Management
Oracle ICM Features

Sales Performance &
Compensation
• Performance Measures:
• Track sales rep's progress towards goal
• Compensation Plans:
• Measures salesperson’s progress
• Calculate compensation earnings
• Determines participant’s compensation
• Manages any compensation disputes
• Credit participant
• Benefits:
• Reduce overpayment on commissions
• Lower cost of commission administration
• Connect sales teams with organizational priorities

• Optimizing territories, quotas & incentive plans
• Identifying issues by
• Visually powerful monitoring
• Alert capabilities
• Greater insight into pay for performance
• Maintain distinct, original business plans
• Ensure unified plan performance reporting
• Easy configuration of performance metrics
• Unlimited plan design (product hurdles, multipliers)
Sales Performance Plan

Sales Performance
Measures
• Sales reps are compensated by using measures
• Evaluates progress on pre-determined objectives
• Controlled/influenced by sales rep; can be tracked
• Components of performance measure
• Goal – Target/quota
• Credit Category – Product
• Measure Formula – Expression (revenue, % attainment)
• Scorecard – Attainment to scores

Sales Credit Allocation &
Hierarchical Rules
• Determines who should receive credit
• Single rule hierarchy
• Cross-organization crediting & roll-up
• Participant snapshots
• Streamlined rule definition
• Combined or separate crediting/roll-up rules
• Hierarchy, role & team definitions
• Selective roll-ups
• Individual summary roll-up selection

Configurable Payment
Approval
• Transparency & error reduction processes
• No-hassle, simple transactions in a familiar environment
• Complete transaction & payment traceability
• Incentive compensation payment components
• Who is paid
• When payment occurs
• Which transactions & adjustments to pay
• Approval & payment processing

Dispute Management
• Compensation managers can create, track & resolve disputes
• Automated notifications for all involved parties
• Dispute actions:
• Create
• Reassign & delegate
• Request more information
• Update information
• Approve & reject
• Escalate
• Withdraw

Cross-Organization
Crediting
• Single or multiple business units
• Credits
• Earnings
• Deliver on-time payments
• Processable & stamped with desired currency

Currencies Calculation
• Manage globally with multi-currency goal definitions,
calculation & payment
• Admin can set:
• Operating currency
• Processing currency
• Multicurrency processing - appropriate values for each
relevant attribute:
• Currency
• Conversion rate
• Amount attribute

Mobility
• Oracle Mobile Commissions (iOS & Android)
• REST APIs to calculate simulation
• Reps can check:
• Payment components & balances
• Review earnings by plan component & performance
attainment
• Status & details of any disputes
• Most recent payments, disputes & credit transactions
• OTBI (Oracle Transactional Business Intelligence) report

Analytics
• Real-time, interactive, closed-loop reporting
• Integration with IC transactional application
• Complete commission visibility
• Role-based visibility for dashboards & reports
• Adding external web content on dashboard age
• Export reports & PDFs as well
• Graphical representation of data helps to:
• Decrease time & cost
• Quick understanding & attention
• Quick decision making

Integrations
MS Outlook
• CRM applications
• Oracle CPQ Cloud
• Oracle Marketing Cloud
• Salesforce
• Mobile
• Outlook platforms
• Other third-party applications

Customer Data Management
Customer Data Hub
Data Quality
Enrichment
Data Cleaning
Handling Duplicates

Our ICM Capabilities

Our ICM Capabilities
UI Design Analytics Training
Support
Integration
Data Migration
Solution Architecture

UI Design
• Modern UI design
• Personalization & configuration
• Ability to increase engagement by
• Focusing on look & feel
• Reduced clicks
• User experience
• Responsive layout based on device

Solution Architecture
• Custom solution stacks, workspace & workflows
• Dynamic agent’s interface & dashboards
• Customized industry/business processes
• Customize needs of contact, group & companies
• Automated work order creation

• Rich look & feel of dashboard
• Customized role-based analytics reports
• Performance optimization
• Customized reports for agents desktop
Analytics

Data Migration
• Data import from core HR & external data sources
• Powerful field mapping from old systems to ICM
• Data migration tasks
• Maintain ICM data by importing to OEC

Training
• Build on-site training as per business needs
• Design user profiles
• Customization ofoObjects as per requirement
• Create user guides/manuals

Support
• Warranty support
• Annual maintenance support
• Onshore/offshore model support
• Manage Oracle SR

Integrations
MS Outlook
• CRM Applications
• Oracle CPQ Cloud
• Oracle Marketing Cloud
• Salesforce
• Mobile
• Outlook Platforms
• Other Third-Party Applications

Why SoftClouds?
• Well Balanced & Experienced Team
• Team that has Delivered Successful Solutions
• Strategic Thinking & Solution Providers
• Excellent Leadership Skills
• Working Knowledge with C-Level
• Flexible Business Models: Fixed Bid, Time & Material
• Execution Locations: On-Site, Off-Site, Off-Shore

Innovations
Expertise
Solutions
SoftClouds
Innovators Strategic Thinkers Technical Architects
Solution Providers

Thank You

Brian J. Friedman
GVP – Global Strategic Sales
415.378.7400
brianf@softclouds.com
www.softclouds.com

Oracle Incentive Compensation Management (ICM) | SoftClouds

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