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How to be a Tinder NPF:
Making mobile matter
presented by Nick Allen
Nuevo Fundraising
June 24, 2014
While watching TV….
Huge base for YouTube channels
Art of short-form: loving TV spots
Google TrueView is game changer
Fans are better than audiences
Apps v. mobile Web:
People don’t surf on smartphones
Kelly Mooney,Updating the Outdated Consumer Journey,
http://www.resource.com/2012/07/updating-the-outdated-consumer-journey/
From funnel to fish
What do mobile subscribers want?
• Ask with a mobile poll! Duh!!
• Volunteer information monthly?
• Organization updates?
• Activist alerts?
• Sex tips?
• Segment your mobile community
Build your mobile file
• Ask everywhere
• Include SMS for response everywhere
• Ask on forms (optional field?)
• Text cancer to 12345
• Excellent welcome and opt-in
• Generate leads with SMS, then telemarketing
Add a mobile channel
• Let your supporters choose their channels
• Offer mobile/SMS wherever it makes sense
• Events, RSVP, action alerts, appointments, info
• Send an SMS during fundraising campaign or
advo campaign (but also send email, Web site,
Facebook, Twitter)
Fundraising with mobile
• SMS
• Direct donation on smartphone
• PayPal, Amazon, other vault solutions
• Where’s my “mobile wallet”?
• Build mobile file via advocacy and info, then
convert by telemarketing
• More channels = more money
UNICEF Spain: SMS -> TMK
31
32
1 million SMS are worth…
• 1,000,000 SMS x $1.50 = $1,500,000
• 5% TMK conversion? = 50,000 new donors
• $15 monthly gift x 50,000 x 12 mo.
• Acquisition cost? Long-term value?
33
SMS leads converted best
Thanks: Helen Pattinson, UNICEF UK
Oxfam UK: 1 pound a week
http://www.youtube.com/watch?v=n2zymuD83aM
Charity Water
Charity Water
Chuck’s retention tips
1. Acquire good donors who are likely to continue donating
2. Devote time to your existing donors with the expectation
that it will pay off
3. Discover who your worthy donors might be
4. Research financial capacity and solicit the wealthier
donors
5. Measure passions that CRM systems are tracking (but
most orgs are not using) -- donors who answered a survey,
changed their address, had employer match a gift, read
your newsletter, liked you on Facebook, attended a recent
event, or said something nice about you while chatting on
that thank you call!
Contact
Nick Allen
Nuevo Fundraising
+1-415-531-4262
nick@nuevofundraising.com
www.nuevofundraising.com

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Making Mobile Matter: How to be a Tinder NFP presented by Nick Allen

  • 1. How to be a Tinder NPF: Making mobile matter presented by Nick Allen Nuevo Fundraising June 24, 2014
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  • 9. Huge base for YouTube channels
  • 10. Art of short-form: loving TV spots
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  • 12. Google TrueView is game changer
  • 13. Fans are better than audiences
  • 14. Apps v. mobile Web: People don’t surf on smartphones
  • 15. Kelly Mooney,Updating the Outdated Consumer Journey, http://www.resource.com/2012/07/updating-the-outdated-consumer-journey/ From funnel to fish
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  • 27. What do mobile subscribers want? • Ask with a mobile poll! Duh!! • Volunteer information monthly? • Organization updates? • Activist alerts? • Sex tips? • Segment your mobile community
  • 28. Build your mobile file • Ask everywhere • Include SMS for response everywhere • Ask on forms (optional field?) • Text cancer to 12345 • Excellent welcome and opt-in • Generate leads with SMS, then telemarketing
  • 29. Add a mobile channel • Let your supporters choose their channels • Offer mobile/SMS wherever it makes sense • Events, RSVP, action alerts, appointments, info • Send an SMS during fundraising campaign or advo campaign (but also send email, Web site, Facebook, Twitter)
  • 30. Fundraising with mobile • SMS • Direct donation on smartphone • PayPal, Amazon, other vault solutions • Where’s my “mobile wallet”? • Build mobile file via advocacy and info, then convert by telemarketing • More channels = more money
  • 31. UNICEF Spain: SMS -> TMK 31
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  • 33. 1 million SMS are worth… • 1,000,000 SMS x $1.50 = $1,500,000 • 5% TMK conversion? = 50,000 new donors • $15 monthly gift x 50,000 x 12 mo. • Acquisition cost? Long-term value? 33
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  • 35. SMS leads converted best Thanks: Helen Pattinson, UNICEF UK
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  • 40. Oxfam UK: 1 pound a week http://www.youtube.com/watch?v=n2zymuD83aM
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  • 51. Chuck’s retention tips 1. Acquire good donors who are likely to continue donating 2. Devote time to your existing donors with the expectation that it will pay off 3. Discover who your worthy donors might be 4. Research financial capacity and solicit the wealthier donors 5. Measure passions that CRM systems are tracking (but most orgs are not using) -- donors who answered a survey, changed their address, had employer match a gift, read your newsletter, liked you on Facebook, attended a recent event, or said something nice about you while chatting on that thank you call!