This session explains the processes and artifacts required to integrate Accessibility into the Practice of Design. I will explain the difference between accessible design and inclusive design, and give practical guidance for integrating accessibility into Design Research, Visual Design, Interaction Design and Content Design.
This session explains the processes and artifacts required to integrate Accessibility into the Practice of Design. I will explain the difference between accessible design and inclusive design, and give practical guidance for integrating accessibility into Design Research, Visual Design, Interaction Design and Content Design.
This session explains the processes and artifacts required to integrate Accessibility into the Practice of Design. Alicia will explain the difference between accessible design and inclusive design, and give practical guidance for integrating accessibility into Design Research, Visual Design, Interaction Design and Content Design.
This document discusses accessible design and its importance. Accessible design aims to make websites usable for people with disabilities, including visual, hearing, mobility, and cognitive impairments. The key principles of accessibility are that content must be perceivable, operable, understandable, and robust. The document provides guidelines on making content accessible for different impairments, such as using alternative text for images, captions, keyboard navigation, high color contrast, plain language, and consistent layouts. Quick wins for accessibility include using plain language, logical structure, high contrast colors, captions, large interactive elements, and semantic HTML.
This document provides an overview of assistive technology and defines key related terms. It discusses low-tech, mid-tech, and high-tech assistive technology options and examples of each. These include pencil grips, switches, text-to-speech software, and screen readers. The document also covers universal design, differentiation, and ensuring web accessibility for people with disabilities.
The document discusses a summative assessment for a curriculum centered around encouraging appreciation of different cultural perspectives. The assessment involves evaluating two solutions presented in texts to address a societal need or problem in order to promote harmony. Students would take on the role of Minister of Culture tasked with convincing society which solution is most viable based on understanding of the texts and use of relevant terminology. Success criteria include a perceptive understanding of texts with illustrative detail and sophisticated use of terminology.
Signage by Design: A Design-Thinking Approach to Library User ExperienceEdward Luca
This document discusses a design-thinking approach to improving library signage and user experience. It begins with an agenda that includes discussing the problem, literature review, process used, outcomes, and future directions. The literature review covers topics like touchpoints in libraries, signage as living documents, the librarian's role in connecting people to information, library anxiety, and usability of signage. The process involved empathy through observations, defining problems through audits, ideating with user feedback, prototyping, and testing. Different types of signage are identified. The outcomes included a new proposed category of "fun and delightful" signage. Thanks are given to collaborators and supporters of the project.
The document announces the first IDNOG (Indonesia Network Operators Group) conference to be held on June 24, 2014 at the Hotel Borobudur in Jakarta, Indonesia. The conference aims to provide a local platform for knowledge sharing among Indonesian internet stakeholders and to broaden their understanding of networking issues. It will target technical and planning staff from ISPs, network operators, government networks and hardware/software vendors. The conference is part of IDNOG's efforts which also include annual or biannual workshops and a mailing list for ongoing discussion.
This session explains the processes and artifacts required to integrate Accessibility into the Practice of Design. I will explain the difference between accessible design and inclusive design, and give practical guidance for integrating accessibility into Design Research, Visual Design, Interaction Design and Content Design.
This session explains the processes and artifacts required to integrate Accessibility into the Practice of Design. Alicia will explain the difference between accessible design and inclusive design, and give practical guidance for integrating accessibility into Design Research, Visual Design, Interaction Design and Content Design.
This document discusses accessible design and its importance. Accessible design aims to make websites usable for people with disabilities, including visual, hearing, mobility, and cognitive impairments. The key principles of accessibility are that content must be perceivable, operable, understandable, and robust. The document provides guidelines on making content accessible for different impairments, such as using alternative text for images, captions, keyboard navigation, high color contrast, plain language, and consistent layouts. Quick wins for accessibility include using plain language, logical structure, high contrast colors, captions, large interactive elements, and semantic HTML.
This document provides an overview of assistive technology and defines key related terms. It discusses low-tech, mid-tech, and high-tech assistive technology options and examples of each. These include pencil grips, switches, text-to-speech software, and screen readers. The document also covers universal design, differentiation, and ensuring web accessibility for people with disabilities.
The document discusses a summative assessment for a curriculum centered around encouraging appreciation of different cultural perspectives. The assessment involves evaluating two solutions presented in texts to address a societal need or problem in order to promote harmony. Students would take on the role of Minister of Culture tasked with convincing society which solution is most viable based on understanding of the texts and use of relevant terminology. Success criteria include a perceptive understanding of texts with illustrative detail and sophisticated use of terminology.
Signage by Design: A Design-Thinking Approach to Library User ExperienceEdward Luca
This document discusses a design-thinking approach to improving library signage and user experience. It begins with an agenda that includes discussing the problem, literature review, process used, outcomes, and future directions. The literature review covers topics like touchpoints in libraries, signage as living documents, the librarian's role in connecting people to information, library anxiety, and usability of signage. The process involved empathy through observations, defining problems through audits, ideating with user feedback, prototyping, and testing. Different types of signage are identified. The outcomes included a new proposed category of "fun and delightful" signage. Thanks are given to collaborators and supporters of the project.
The document announces the first IDNOG (Indonesia Network Operators Group) conference to be held on June 24, 2014 at the Hotel Borobudur in Jakarta, Indonesia. The conference aims to provide a local platform for knowledge sharing among Indonesian internet stakeholders and to broaden their understanding of networking issues. It will target technical and planning staff from ISPs, network operators, government networks and hardware/software vendors. The conference is part of IDNOG's efforts which also include annual or biannual workshops and a mailing list for ongoing discussion.
Presentation on how usability and accessibility problems are related. Including people with disabilities in usability testing can reveal deeper insights into the kinds of problems users might encounter
This document discusses pragmatic accessibility and encourages making websites accessible. It defines pragmatic accessibility as continuous improvement rather than perfection. Many groups benefit from accessibility including the blind, deaf, color blind, those with mobility or cognitive impairments, as well as users on mobile devices or in certain environments. Accessibility benefits rural users who have less access to high-speed internet. The document advocates for empathy and understanding how people access information. It provides overviews of what content creators, designers, programmers and decision makers need to know to improve accessibility and engagement. Resources for learning more about accessibility techniques and testing are also shared.
This document outlines a lecture on cognition and language. It discusses cognitive psychology and focuses on thinking and reasoning, creativity and problem solving, and language. It covers Noam Chomsky's work on language acquisition devices and universal grammar. Child language development is examined through various stages from cooing to using longer utterances between ages 1 to 4. Cognition and language are closely linked, as language is how thoughts are shared and cognitive and language skills are interrelated in child development.
No tech, low tech? Teaching and technology in low resource ELT contextsThe Consultants-E
Nicky Hockly's presentation on mobile technology projects in low resource contexts
Abstract: Is it possible to teach English with technology in low-resource contexts? Do teachers need to have expensive up-to-date technology, and reliable IT infrastructure to even consider integrating the use of technology into their English language classes? I address these questions by looking at what EFL teachers can and can't do in contexts with few resources, and provide some suggestions for teachers who would like to start working with technology in their classrooms, but are concerned that they do not have the means.
In this presentation, Dr Scott Hollier addresses the latest updates from trial sites of the NDIS rollout and provides case studies examining workforce transition, funding models and marketing strategies. This presentation covers the top three ICT questions that are often asked, three important factors regarding disability and technology, useful advice for job seekers and employers, and an overview of ICT access in the workplace as well as useful resources for service providers looking to improve accessibility.
The purpose of this presentation is to present the Smithsonian’s National Air and Space Museum as a case study of a cultural heritage institution that is completely revamping its approach to inclusion through setting a new standard for accessibility of its digital exhibition interactives and media. Considered a vital part of transforming the museum, NASM has had to re-examine all aspects of producing digital exhibition elements in pursuit of its new approach, and will share this, as well as lessons learned along the way. I will direct this presentation primarily to cultural heritage professionals who are creating a new exhibition or redoing all of their exhibitions, and who are looking to improve the inclusivity of their digital interactives and media pieces. From this presentation, these cultural heritage professionals would gain an understanding of: 1) considerations that go into a wholesale revamping of a cultural institution’s revamping of their accessibility approach; 2) tactics for improving the inclusivity of their interactives for people with vision, brain, hearing, and mobility-based disabilities; and 3) internal and external stakeholders to involve throughout the process.
Creative Data and Information Visualization: Reflections on Two Pedagogical A...Omar Sosa-Tzec
Presentation of case study on teaching creative representations of data and information at the SIGDOC 2019 The ACM conference on Communication Design. October 5, 2019. Portland, OR.
Student work by BA/BFA in Art and Design, and MDes in Integrative Design at the University of Michigan, Ann Arbor.
The document discusses creating personas for accessible user experience (UX) design that incorporate people with disabilities. It provides examples of 8 personas with different abilities, aptitudes, attitudes, assistive technologies, and demographic information. The personas are meant to help designers consider a diverse range of users and their specific needs during the design process to create more inclusive and accessible experiences.
Senses Working Overtime - Improving Software Through Accessibility and Inclus...Michael Larsen
The document discusses improving software quality through accessibility and inclusive design. It defines accessibility as designing for people with disabilities, while inclusive design aims to design for as many people as reasonably possible without special adaptation. The document advocates considering situational disabilities and practicing empathy to design inclusively from the beginning. It provides principles and tools to test for accessibility and inclusive design.
Senses Working Overtime: Improving Software Quality Through Accessibility and...Michael Larsen
Using Inclusive Design principles, we can make the development of software applications better for everyone as well as making Accessibility easier to achieve.
1. The document discusses designing inclusive content and websites that are accessible to all users, regardless of ability, language, or other forms of diversity. It emphasizes considering the full range of human diversity and how content may make different groups feel.
2. It provides definitions of accessibility, inclusivity, and universal design. It also discusses the importance of inclusive design principles like celebrating diversity, considering the emotional experience of users, and being evidence-based.
3. The document outlines an "assumption slam" activity where participants list their assumptions, group and map them, and create a research plan to test assumptions in order to design more inclusive content.
Introduction to Accessibility in Education.pptxTechFleur
Part 1 of a 3-part presentation prepared for the 2021 eLearning Summer Institute at Bellevue College, Bellevue, WA. Presents the basic requirements for developing accessible course content in higher education, including a timeline of developments in accessibility, accessibility law, and general methods to create accessible content.
This document discusses Universal Design for Learning (UDL), which aims to make learning accessible to all students by providing multiple means of representation, engagement, and action/expression. UDL draws on principles of universal design applied to education. It encourages flexible approaches and materials to meet diverse learner needs. The document outlines the three UDL principles and brain research supporting its approach. It also provides examples of technology tools like the UDL Book Builder that can help implement UDL principles. Overall, UDL seeks to address learner diversity and make lessons more relevant through customizable, student-centered instructional methods and materials.
Inclusive Design in the Recruitment Process – and Wider Applications3Play Media
During this session, we will discuss how the principles of inclusive design can be applied to the recruitment process to reduce access barriers for disabled applicants. We will discuss how inclusive design can be applied in other areas of workplace policy and practice.
Creating Accessible Public Health Communicationskatiequigley33
Creating accessible and inclusive digital communications is critical for building public health trust and promoting health equity. This webinar by the Public Health Communications Collaborative offers practical tools, tips, and examples for enhancing accessibility in your public health communications.
The document provides an overview of an accessibility webinar that discusses how to create accessible learning content. The webinar objectives are to learn and share knowledge about accessibility best practices, understand how digital accessibility affects user interactions with libraries, and provide an opportunity to discuss tips for creating accessible materials quickly. The webinar covers why accessibility matters, universal design for learning principles, specific accessibility best practices like alternative text, captions and transcripts, and tools and resources for creating and checking accessibility.
Accessibility Tips: How to create accessible learning contentJacqueline L. Frank
Accessibility can be intimidating, but no fear! You don’t have to be an expert to get started. Come learn and share your knowledge on accessibility best practices for libraries, see how easy it can be, and learn how digital accessibility affects the ways users interact with libraries. This workshop will be in a sandbox format to provide people with a chance to converse, share tips, advice, and information on how to get started creating accessible materials quickly.
Inclusion's Final Frontier: Universal Design for LearningAlan Bruce
This document discusses universal design for learning (UDL) and its application in educational systems. UDL aims to create flexible learning environments that can accommodate people with diverse abilities and needs. It has roots in designing accessible physical and digital spaces. The key principles of UDL include providing multiple means of engagement, representation, and action and expression. UDLnet seeks to develop and share best practices for inclusive learning using the UDL framework.
Case study 2 Human Computer Interactionkhairulaidid
This Presentation is about how to make a web that suit for some individuals. Also about Flexibility in use, Universal Desing and software that help students to interact or study even covid-19 happen.
Hope give you some idea about this chapter
Design process interaction design basicsPreeti Mishra
This document provides an introduction to interaction design basics and terms. It discusses that interaction design involves creating technology-based interventions to achieve goals within constraints. The design process has several stages and is iterative. Interaction design starts with understanding users through methods like talking to and observing them. Scenarios are rich stories used throughout design to illustrate user interactions. Basic terms in interaction design include goals, constraints, trade-offs, and the design process. Usability and user-centered design are also discussed.
Keynote by Karel Van Isacker at the Accessible Izmir 2016 Congress on 2-3-4-5 November 2016 in Izmir, Turkey. His keynote "Universal Design in a Diverse World" (Auditorium Hall 1, 11:30-12:30) addressed the world of accessibility applied to the overall design world from a practical experience point of view.
Presentation on how usability and accessibility problems are related. Including people with disabilities in usability testing can reveal deeper insights into the kinds of problems users might encounter
This document discusses pragmatic accessibility and encourages making websites accessible. It defines pragmatic accessibility as continuous improvement rather than perfection. Many groups benefit from accessibility including the blind, deaf, color blind, those with mobility or cognitive impairments, as well as users on mobile devices or in certain environments. Accessibility benefits rural users who have less access to high-speed internet. The document advocates for empathy and understanding how people access information. It provides overviews of what content creators, designers, programmers and decision makers need to know to improve accessibility and engagement. Resources for learning more about accessibility techniques and testing are also shared.
This document outlines a lecture on cognition and language. It discusses cognitive psychology and focuses on thinking and reasoning, creativity and problem solving, and language. It covers Noam Chomsky's work on language acquisition devices and universal grammar. Child language development is examined through various stages from cooing to using longer utterances between ages 1 to 4. Cognition and language are closely linked, as language is how thoughts are shared and cognitive and language skills are interrelated in child development.
No tech, low tech? Teaching and technology in low resource ELT contextsThe Consultants-E
Nicky Hockly's presentation on mobile technology projects in low resource contexts
Abstract: Is it possible to teach English with technology in low-resource contexts? Do teachers need to have expensive up-to-date technology, and reliable IT infrastructure to even consider integrating the use of technology into their English language classes? I address these questions by looking at what EFL teachers can and can't do in contexts with few resources, and provide some suggestions for teachers who would like to start working with technology in their classrooms, but are concerned that they do not have the means.
In this presentation, Dr Scott Hollier addresses the latest updates from trial sites of the NDIS rollout and provides case studies examining workforce transition, funding models and marketing strategies. This presentation covers the top three ICT questions that are often asked, three important factors regarding disability and technology, useful advice for job seekers and employers, and an overview of ICT access in the workplace as well as useful resources for service providers looking to improve accessibility.
The purpose of this presentation is to present the Smithsonian’s National Air and Space Museum as a case study of a cultural heritage institution that is completely revamping its approach to inclusion through setting a new standard for accessibility of its digital exhibition interactives and media. Considered a vital part of transforming the museum, NASM has had to re-examine all aspects of producing digital exhibition elements in pursuit of its new approach, and will share this, as well as lessons learned along the way. I will direct this presentation primarily to cultural heritage professionals who are creating a new exhibition or redoing all of their exhibitions, and who are looking to improve the inclusivity of their digital interactives and media pieces. From this presentation, these cultural heritage professionals would gain an understanding of: 1) considerations that go into a wholesale revamping of a cultural institution’s revamping of their accessibility approach; 2) tactics for improving the inclusivity of their interactives for people with vision, brain, hearing, and mobility-based disabilities; and 3) internal and external stakeholders to involve throughout the process.
Creative Data and Information Visualization: Reflections on Two Pedagogical A...Omar Sosa-Tzec
Presentation of case study on teaching creative representations of data and information at the SIGDOC 2019 The ACM conference on Communication Design. October 5, 2019. Portland, OR.
Student work by BA/BFA in Art and Design, and MDes in Integrative Design at the University of Michigan, Ann Arbor.
The document discusses creating personas for accessible user experience (UX) design that incorporate people with disabilities. It provides examples of 8 personas with different abilities, aptitudes, attitudes, assistive technologies, and demographic information. The personas are meant to help designers consider a diverse range of users and their specific needs during the design process to create more inclusive and accessible experiences.
Senses Working Overtime - Improving Software Through Accessibility and Inclus...Michael Larsen
The document discusses improving software quality through accessibility and inclusive design. It defines accessibility as designing for people with disabilities, while inclusive design aims to design for as many people as reasonably possible without special adaptation. The document advocates considering situational disabilities and practicing empathy to design inclusively from the beginning. It provides principles and tools to test for accessibility and inclusive design.
Senses Working Overtime: Improving Software Quality Through Accessibility and...Michael Larsen
Using Inclusive Design principles, we can make the development of software applications better for everyone as well as making Accessibility easier to achieve.
1. The document discusses designing inclusive content and websites that are accessible to all users, regardless of ability, language, or other forms of diversity. It emphasizes considering the full range of human diversity and how content may make different groups feel.
2. It provides definitions of accessibility, inclusivity, and universal design. It also discusses the importance of inclusive design principles like celebrating diversity, considering the emotional experience of users, and being evidence-based.
3. The document outlines an "assumption slam" activity where participants list their assumptions, group and map them, and create a research plan to test assumptions in order to design more inclusive content.
Introduction to Accessibility in Education.pptxTechFleur
Part 1 of a 3-part presentation prepared for the 2021 eLearning Summer Institute at Bellevue College, Bellevue, WA. Presents the basic requirements for developing accessible course content in higher education, including a timeline of developments in accessibility, accessibility law, and general methods to create accessible content.
This document discusses Universal Design for Learning (UDL), which aims to make learning accessible to all students by providing multiple means of representation, engagement, and action/expression. UDL draws on principles of universal design applied to education. It encourages flexible approaches and materials to meet diverse learner needs. The document outlines the three UDL principles and brain research supporting its approach. It also provides examples of technology tools like the UDL Book Builder that can help implement UDL principles. Overall, UDL seeks to address learner diversity and make lessons more relevant through customizable, student-centered instructional methods and materials.
Inclusive Design in the Recruitment Process – and Wider Applications3Play Media
During this session, we will discuss how the principles of inclusive design can be applied to the recruitment process to reduce access barriers for disabled applicants. We will discuss how inclusive design can be applied in other areas of workplace policy and practice.
Creating Accessible Public Health Communicationskatiequigley33
Creating accessible and inclusive digital communications is critical for building public health trust and promoting health equity. This webinar by the Public Health Communications Collaborative offers practical tools, tips, and examples for enhancing accessibility in your public health communications.
The document provides an overview of an accessibility webinar that discusses how to create accessible learning content. The webinar objectives are to learn and share knowledge about accessibility best practices, understand how digital accessibility affects user interactions with libraries, and provide an opportunity to discuss tips for creating accessible materials quickly. The webinar covers why accessibility matters, universal design for learning principles, specific accessibility best practices like alternative text, captions and transcripts, and tools and resources for creating and checking accessibility.
Accessibility Tips: How to create accessible learning contentJacqueline L. Frank
Accessibility can be intimidating, but no fear! You don’t have to be an expert to get started. Come learn and share your knowledge on accessibility best practices for libraries, see how easy it can be, and learn how digital accessibility affects the ways users interact with libraries. This workshop will be in a sandbox format to provide people with a chance to converse, share tips, advice, and information on how to get started creating accessible materials quickly.
Inclusion's Final Frontier: Universal Design for LearningAlan Bruce
This document discusses universal design for learning (UDL) and its application in educational systems. UDL aims to create flexible learning environments that can accommodate people with diverse abilities and needs. It has roots in designing accessible physical and digital spaces. The key principles of UDL include providing multiple means of engagement, representation, and action and expression. UDLnet seeks to develop and share best practices for inclusive learning using the UDL framework.
Case study 2 Human Computer Interactionkhairulaidid
This Presentation is about how to make a web that suit for some individuals. Also about Flexibility in use, Universal Desing and software that help students to interact or study even covid-19 happen.
Hope give you some idea about this chapter
Design process interaction design basicsPreeti Mishra
This document provides an introduction to interaction design basics and terms. It discusses that interaction design involves creating technology-based interventions to achieve goals within constraints. The design process has several stages and is iterative. Interaction design starts with understanding users through methods like talking to and observing them. Scenarios are rich stories used throughout design to illustrate user interactions. Basic terms in interaction design include goals, constraints, trade-offs, and the design process. Usability and user-centered design are also discussed.
Keynote by Karel Van Isacker at the Accessible Izmir 2016 Congress on 2-3-4-5 November 2016 in Izmir, Turkey. His keynote "Universal Design in a Diverse World" (Auditorium Hall 1, 11:30-12:30) addressed the world of accessibility applied to the overall design world from a practical experience point of view.
Authenticate it! The power of inclusive insight in digital design.Christine Hemphill
Open Inclusion's presentation from Axe-Con March 2021, Deque's Conference on digital accessibility. We present our perspectives on why, when and how you can may wish to include disability and age-inclusive research participants and user testers in your design process to maximise your customer experience and product value.
The Intersection of Accessibility and Inclusive DesignMichael Larsen
Accessibility and Inclusive Design are complementary initiatives. One makes information and services available to as many people as possible with the use of additional technology where needed. Inclusive Design focuses on making information and services available to as many as possible without having to use external technology. By blending these two initiatives, we can develop software that works better for everyone.
Enhancing the Learning Experience with ReadspeakerD2L Barry
The document discusses how ReadSpeaker technology helps students and educators by enhancing the learning experience. It describes how text-to-speech (TTS) supports principles of Universal Design for Learning (UDL) by providing multiple means of representation and engagement with content. ReadSpeaker offers TTS solutions like Enterprise Highlighting and DocReader that integrate with learning management systems and allow content to be accessed auditorily. This helps a wide range of learners and allows content to reach more people.
Artificial Intelligence Tools for Students with Learning DisabilitiesJohn Rochford
AI is transforming education worldwide. The promise is great. The reality is not. Training and development of online AI tools do not include students with learning disabilities. Why? What are we doing? What can we do better?
UXPA2019 Enhancing the User Experience for People with Disabilities: Top 10 ...UXPA International
An estimated 1.3 billion people globally report limitations in their daily activities due to a disability. When it comes to the physical world, businesses have made progress in accommodating customers with disabilities. But in the digital world, websites lack basic accessibility features such as text alternatives describing images, proper heading level structures so individuals who are blind and use screen readers can understand the content on a webpage, or captioning for multimedia content for individuals who are deaf or are hard of hearing – let alone assistive technology for customers who have trouble using mobile devices due to dexterity limitations that arise from a variety of conditions.
In this session, attendees will:
* Understand people with disabilities (PWDs) and how they use the web
* Learn about common barriers, issues and solutions
* Discover the different testing methodologies and their interdependencies
* Uncover ROI
Ähnlich wie Inclusion by design - Virtua11y 2021 (20)
5. Defining design
“Everyone designs who devises
courses of action aimed at
changing existing situations into
preferred ones.“
— Herbert Simon
6. What is inclusive design?
Design that considers the full range of human
diversity with respect to ability, language, culture,
gender, age and other forms of human difference.
Accessible design is a design process in which the
needs of people with disabilities are specifically
considered.
10. 7 Universal design
principles
• Equitable Use
• Flexibility in Use
• Simple and Intuitive
• Perceptible Information
• Tolerance for Error
• Low Physical Effort
• Size and Space for approach and use
11. Inclusive design
principles
• Provide comparable experience
• Consider situation
• Be consistent
• Give control
• Offer choices
• Prioritise content
• Add value
https://inclusivedesignprinciples.org/
12. PERCEIVABLE
Information and user interface components must be
presentable to users in ways they can perceive.
Users must be able to perceive the information being presented (it can not be invisible to all of
their senses)
OPERABLE
User interface components and navigation must be
operable.
Users must be able to operate the interface (the interface cannot require interaction that a user
cannot perform)
UNDERSTANDABLE
Information and the operation of user interface must
be understandable.
Users must be able to understand the information as well as the operation of the user interface
(the content or operation cannot be beyond their understanding)
ROBUST
Content must be robust enough that it can be
interpreted reliably by a wide variety of user agents,
including assistive technologies.
Users must be able to access the content as technologies advance (as technologies and user
agents evolve, the content should remain accessible)
POUR
16. Involve everyone
• Use inclusive language in recruitment and research
materials.
• Actively seek out design input from people who
don’t look like you, or sound like you.
• Interview individuals who represent a wide range
of human diversity to understand their context and
methods of accessing technology.
• Ask questions that consider outliers or alternate
points of view.
• Synthesize and implement interview insights and
user considerations into every project.
• Test content, prototypes, and visuals with people
who have varying abilities or use different access
methods.
• Implement changes based on research findings
and user feedback.
18. “Disability is a mismatched interaction between the
features of a person’s body and the features of the
environment in which they live.”
— World Health Organization, 2011 World Report on Disability
19. Get to know your
keyboard
• Keyboard accessibility is one of the most
important aspects of digital accessibility.
• People with mobility / dexterity
disabilities rely on keyboards for
navigation.
• Blind individuals typically use a
keyboard for navigation in combination
with screen readers.
• Other assistive technology mimics
keyboard functionality.
20. Use Annotations
Talk with your development team.
Don’t feel obligated to capture
everything all at once.
Iterate and use whatever method
works for you and your team
Leverage a legend
22. Use Inclusive Language
• Avoid using descriptors that refer to a person’s race, gender, sexual
orientation, disability, or age, unless those descriptors are relevant to the
story
• When possible, omit gender-specific pronouns.
• Replace third person (she/he) with second person pronoun (you).
• Replace adjectives for neutral alternatives, such as indefinite adjectives,
substantives, or objects.
• Don’t use black, white, dark, or light as metaphors
.
23. Don’t Make Me Think
• Use plain language.
• Give just the info your users need, right when they need it.
• Keep sentences short
• Aim for 5th-8th grade readability.
• Write meaningful link text.
• Create text alternatives for charts and graphs.
• Use descriptive alt text for images, icons, and controls. If the text is meant
to be read, don’t put it in an image.
• Ensure semantically meaningful page structure.
25. What colour is the dress?
"In visual perception, a colour is almost never seen as it really is [...] This fact makes colour the
most relative medium in art.“
- Joseph Alberts, Interaction of Color, 1963
28. Create delight
“Customer and employee delight is the goal. All day. Every
day. Understanding and delivering actions that delight define
whether or not revenue is maximized. Diverse demand has
changed how great brands deliver delight. Are you ready to
‘unleash different’?”
- Rich Donovan
Hi everyone! I hope you all are enjoying the conference so far. I first want to Thank Nomensa and Henry for inviting me to be here talking to you today. In case you don’t know me, my name is Alicia Jarvis, I have light brown hair, brown eyes and today I’m wearing a blue t-shirt that reads “ Nothing About Us, Without Us”. My pronouns are she/her and I’m currently a Senior Digital Accessibility Specialist at Scotiabank. Before joining Scotia, I spent the last 6 years at RBC, and I’ve been working in accessibility and inclusive design for over 12 years now. In this talk, we’ll be talking about how to make your design practice a little more inclusive. Thank you all for joining me today.
So, to break it down, I’ll be going over what inclusive design is and how it differs from accessibility and accessible design, we’ll go over some guiding principles and then we’ll dive right into design research, interaction design, content design, and I will end my talk with visual design. Hopefully by the end of this talk you will all have some practical take-aways that you can use in your own design practice. I have left lots of time at the end for questions, comments and discussion. So, please let’s keep the conversation going.
Before we get started, I want you all to think back about a time in your life where you felt excluded or that you didn’t fit in. It could be that time that you didn’t get invited to a party, or when that boy didn’t ask you to the dance. Or maybe it was when an entire room was staring at you for whatever reason that you still don’t understand.
The point is…that most of us have experienced it and felt what it feels like it, right? It doesn’t feel too good, does it?
Now, I want you to think about a time in your life where you really felt seen. Like really seen. It could be that time that you won an award for something that you were really passionate about, , Or maybe it was that time you made the winning shot in front of the whole school. Or maybe it was that time that you finally got that promotion that you were really gunning for. Or perhaps it was that time that your friends through you an epic surprise party. That feeling that you are feeling right now, it feels good right? that’s what inclusion feels like, and that’s the feeling I what I want you to keep in your mind today.
Now let me tell you a bit more about me. A very smart man named Cliff Chadderton once told me that the Computer will be the great equalizer. You see I was born with short arms and being a well decorated veteran and amputee himself he knew that a double arm amputee like me may require some assistive technology to help level the playing field and allow me to keep up with my peers.
Writing or drawing with a traditional pencil and paper was never my strong suit. From a very young age, I used either a typewriter or computer to get stuff done. And yes, I’m probably aging myself right now. The first picture on the left is of me at a young age wearing myoelectric arms holding an upside down pencil typing on a typewriter and the photo on the right is another picture of me as a youngster typing on a computer without my myoelectrics by holding similar upside-down pencil with a large rubber end on it. If we fast forward to Today, I can tell you that I now only type with just my fingers. So, as you see here, as I got older, my preferences, my needs and my assistive technology has changed over time.
Throughout my life, my knowledge, skills, abilities and the ways in which I view myself has also changed. If you asked me 5 years ago if I considered myself a designer. I probably would have just looked at you funny because my background is not in design, and I did not go to design school. My academic background is actually in Criminology and behavioural science. So, I want to take a minute to just level set on what I mean by design in the context of this talk. A few years ago, when I joined the digital design team at RBC, I was introduced to this quote by Herbert Simon. “Everyone designs who devises courses of action aimed at changing existing situations into preferred one’s.” I did some deep thinking, and well I may not have gone to design school, I’m definitely a designer! I realized, I have been doing this my whole life! You see I was born into a world that was not designed for me; so, I’ve had no choice but to devise courses of action aimed at changing existing situations into something that works for me. .
So, as you might have guessed, the next question that I had after realizing I was in fact a designer was what is inclusive design anyways and how does it differ from accessibility? Well, here’s the distinction..
So the way I like to look at it is, inclusive design is the methodology and accessibility is an outcome of that methodology. If that makes sense. Inclusive design attempts to acknowledge the intersectional nature of human beings. For example, I’m not a woman on Monday, and a person with a disability on Tuesday. In addition to my gender and ability, my culture, heritage, socio-economic status, language and age all shape how I experience the world.
To give you a common example of inclusive design that we can all relate to, have you ever struggled with a door knob? Either your hands were wet, or you had gloves on, door knobs can be very tricky in many situations. I have short arms and door knobs are the bain of my existence. However, Doors with Levers allow me and many other arm amputees open doors with ease. Door levers also benefit people with arthritis, and other dexterity challenges; whereas door knobs are often problematic for a lot of people because they depend on a very specific hand function.
In other words, my friend Billy Gregory summed it up like this… https://twitter.com/thebillygregory/status/552466012713783297
Now I couldn’t do a design talk without talking about principles now could I?….
As you can imagine, designing within the financial services sector requires looking at the entire customer journey across all channels. Most of us, interact with our bank in many different ways both online and in-person. So it’s very important that before we start even thinking about a digital experience, we start with the 7 principles of universal design, which are:
Then as we focus more on the digital experience, the 7 principles of inclusive design are there to guide us further. These are:
Provide comparable experience
Consider situation
Be consistent
Give control
Offer choices
Prioritise content
Add value
In the interest of time, I will not be covering these principles in depth, but You can check them out at https://inclusivedesignprinciples.org/
And then if we drill down further, we get the 4 principles of accessibility which are:
All of these principles help to guide us in creating a more inclusive user experience and it’s important to ensure these principles fit into our day-to-day as designers. I’m sure that we all would be better designers if we use these principles as a starting point to work from. We must all remember that inclusion is a continuous journey of learning, unlearning and re-learning. It is not a destination.
https://www.w3.org/TR/UNDERSTANDING-WCAG20/intro.html
Photo by Yasin Arıbuğa on Unsplash
With that, let’s talk about research. Earlier, I showed you a photo of me wearing myoelectric arms. What you probably didn’t realize was that when I was much younger, my doctors told me I couldn’t have prosthetics because I had hands and they had never seen someone like me wear prosthetics. So, with the help of the War Amps I did some research on my own and found a picture of two identical twins from Germany who just like me had short arms and were fitted with prosthetic arms. The key message here is don’t skip your desk research. There is a lot of information out there if you just look for it.
It is a researcher’s job to ask the hard questions. In order to have an inclusive research practice, you have to first acknowledge and recognize exclusion. In all it’s forms. To quote Kat Holmes, “Designing for inclusion starts with recognizing exclusion.” People are not boxes and labels are for food, not people. One person’s experience, is exactly that, 1 person’s experience, no more, no less. Don’t expect 1 person to represent an entire race or group of people. Yes, I have a disability and I’m a woman, but I cannot and will not speak for or on behalf of all women with disabilities. I can only speak from my own experiences. So, Instead, what you want to do is continuously ask who is not here, why aren’t they here and what can we do about it.
I wore prosthetic arms from the time I was about 5 years old until well into high school. And not once did I meet a prosthetist that was an amputee themselves. This automatically created a disconnect between the prosthetists who were designing my arms and myself. They didn’t fully understand my needs, or my wants. They often came into the conversation with assumptions based on stereotypes. Like when I started telling them that my arms just weren’t working for me, they responded with well don’t you want them for aesthetic purposes, what about dating and relationships? Like really, if a guy really cares that much about the length of my arms, do you think I want him.. My momma taught me better than that. So, If you want to create a product that is accessible and effective for everyone, start by looking around you, and consider who is designing the product or experience. Does your design team reflect a diverse talent pool or does your organization have some work to do?
https://www.facebook.com/handsupnailart1/photos/a.1178561892186906/1178561798853582/?type=1&theater
In any case, You can immediately start making your research practice more inclusive by involving everyone and I mean everyone! Be intentional about how you conduct research. And with whom. Encourage broad participation in research activities by
As the good designers you all are, you probably noticed that I didn’t tell you why my prosthetic arms weren’t working for me. This brings me to creating inclusive interactions. Since I was born with hands, I had to unlearn and relearn a lot of things when I was finally fit with prosthetic arms. So, there was a huge learning curve in using them. I couldn’t feel what I was holding, which made things like eating a banana particularly difficult. I already had alternative ways of doing things like using my feet to reach something that was far away. The sockets where hot and made my hands sweat. So, frustration ultimately outweighed any potential benefits or value that they might have had. This is not to say that I regret trying them; it’s actually quite the opposite. All those years of trial and error taught me a lot about myself and it also taught me about design.
It taught me that my disability was not a problem that I need to solve. That disability itself is just a mismatched interaction between the features of a person’s body and the features of the environment in which they live. It also taught me that sometimes we focus on the wrong thing. Instead of trying to fix the features of my body, I started looking at adjusting the features of my environment, which resulted in much happier outcomes, let me tell you!. The key take-away here is that instead of looking at people with disabilities as a small, niche subset of users, it is important for interaction designers to understand and learn from the mismatches in our society because that’s the only way to improve your craft and grow as designers.
Photo by mauro mora on Unsplash
So, with that, before you even think about firing up a screen reader, please take some time to really learn keyboard interaction. It will make you a better designer and your users will be truly thankful that you did.
Next, use design annotations to help you. Interaction models will help you provide context for navigation and list the different elements and interactions needed within the application.
Remember, Wireframes are both project documentation and a visual communication guide; so make annotations part of your work flow to eliminate misunderstandings or confusion along the way.
Now, let’s take a minute to talk about my favorite subject, inclusive content! As the old adage goes, Content is KING. Without content, my whole talk would be just an empty page. Pretty boring, right? So, there are 2 main aspects to think about when we think of inclusive content. Both are equally important.
the substance or in other words what the content is saying
The presentation or how the content is being presented.
First, let’s talk about the what… as content designers, you know that language is a powerful thing that can be used to either include or exclude your users. And with great power comes great responsibility. You can easily start making your language more inclusive by doing these 5 things: 1. Avoiding descriptors that refer to a person’s race, gender, sexual orientation, disability, or age, unless those descriptors are relevant to the story 2. when possible, omitting gender-specific pronouns. 3. replacing third person (she/he) with second person pronoun (you). 4. replacing adjectives for neutral alternatives, such as indefinite adjectives, substantives, or objects. 5. Avoiding the use of black, white, dark, or light as metaphors… for obvious reasons that I won’t get into.
Secondly, you want to ensure the experience is as intuitive and seamless as possible. In other words, don’t make me think!
Which brings me to visual design…Visual design plays a significant role in communicating a brand's proposition and personality.
Remember the dress from 5 or 6 years ago… you know the one.. Was it blue and black or was it white and gold?
This little colour illusion reminded us all that colour is almost never seen as it really is. We all see colour slightly differently and our perception is literally ‘coloured’ by the context in which we view it, such as a device’s screen and the surrounding environment.
So, visual designers please do not use colour alone to convey meaning and always test your designs with a colour contrast analyzer tool.
The simplest place to start is to design in greyscale, as this forces you to consider layout, typography and visual balance before tackling the subjectiveness of colour. The design should be clear and easy to read, with a thought through text hierarchy in terms of position on the page, size, weight and shade.
By starting in greyscale, it also forces you not to use colour alone to convey meaning.
As you add colour to your design, remember that Colour is an inexact and relative artfor,m.
Being inexact, we need to select colours that will perform well within a range of environments. This should not be under-estimated, as roughly 8% of men and 0.5% of women worldwide are living with some form of colour blindness.
Your choice of colours will depend on the look and feel of your brand’s visual identity. This is time for experimentation and you will want to use a colour contrast analyzer tool to help you get the look and feel that you want..
Ultimately, visual design is about creating delight for all our users. And my friend Rich Donovan said it best…
I don’t know about you, but I’m more than ready to unleash different. We have a very real opportunity right now to build back better and I’m hopeful that we will. Not too long ago, I asked a former colleague what he thought the role of visual designers were in non-visual interfaces, and he couldn’t really give me a good answer. My answer was this, it is the role of visual design to create delight. Visual designers have a very important role to play in non-visual interfaces because it is their job to understand what a pleasurable and delightful experience feels like. It is really easy to say that icon or that image is just decorative. It is much harder to take a step back and ask yourself, why did I choose that particular icon or image, is there something I want my users to get from it? I hope you keep this in mind, the next time you and your team are deciding what the alt text should be on a particular image or icon.
I know I’ve covered a lot today, but I hope some of this helps you in your journey of making the world a better and more inclusive place for everyone.
Thank you!