At Verifone, we are committed to helping merchants grow. We've partnered with developers at Talech, Homebase, Ecwid, GiftFly and vPromos to share their stories on how they are leveraging the Verifone platform to help merchants grow and drive revenue.
Butlers Boosts Competitive Advantage with Omni-Channel ExperienceDemandware
Butlers is a leading European retailer of home goods that needed an ecommerce platform to support its growth online and omni-channel strategy. Using Demandware's commerce platform, Butlers created an engaging customer experience across its websites, stores, and marketplaces. This enabled Butlers to double its online sales and meet peaks in demand while focusing on enhancing the customer experience.
Paybook Volume 4 includes stories from Allrecipes, Alipay and our all-new Verifone M400 multilane solution. Follow the conversation on Twitter: @Verifone
Paybook Volume 3 includes: the era of the savvy shopper, the winners of our Appathon, doing business today with the tools of tomorrow and ingenuity from the inside out.
The document discusses the proliferation of mobile point of sale (mPOS) technology. It describes how mPOS has expanded the point of sale beyond checkout counters to anywhere in a store. mPOS allows merchants to accept various cashless payment options and provide additional services to drive revenue and loyalty. The document also discusses how mPOS enables benefits like line busting and clienteling to better serve customers and generate additional sales. It notes that the use of mPOS is growing significantly and projected to continue rising dramatically in the coming years as consumers and payment technology continue to evolve.
- Brightbox provides a secure smartphone recharging and marketing platform for venues and brands.
- Their platform includes secure kiosks for recharging phones that also display branded content and collect consumer data.
- The kiosks increase customer satisfaction and engagement with brands while providing security, various payment options, and analytics capabilities.
1. The document discusses LS Retail, a company that provides retail management software and has over 3,000 customers, 195 partners, and 100 employees across 10 countries.
2. LS Retail software is based on the Microsoft Dynamics ERP platform and LS Retail was the number 2 worldwide seller of Microsoft ERP licenses in 2014.
3. The document focuses on how LS Retail can help retailers improve their mobile customer experience through features like omni-channel shopping, loyalty programs, mobile payment options, and beacon technology.
We examine why customer experience and online retail needs to move one step forward their marketing strategy and adjust all their technological assets in to an Omni-Channel Experience.
Butlers Boosts Competitive Advantage with Omni-Channel ExperienceDemandware
Butlers is a leading European retailer of home goods that needed an ecommerce platform to support its growth online and omni-channel strategy. Using Demandware's commerce platform, Butlers created an engaging customer experience across its websites, stores, and marketplaces. This enabled Butlers to double its online sales and meet peaks in demand while focusing on enhancing the customer experience.
Paybook Volume 4 includes stories from Allrecipes, Alipay and our all-new Verifone M400 multilane solution. Follow the conversation on Twitter: @Verifone
Paybook Volume 3 includes: the era of the savvy shopper, the winners of our Appathon, doing business today with the tools of tomorrow and ingenuity from the inside out.
The document discusses the proliferation of mobile point of sale (mPOS) technology. It describes how mPOS has expanded the point of sale beyond checkout counters to anywhere in a store. mPOS allows merchants to accept various cashless payment options and provide additional services to drive revenue and loyalty. The document also discusses how mPOS enables benefits like line busting and clienteling to better serve customers and generate additional sales. It notes that the use of mPOS is growing significantly and projected to continue rising dramatically in the coming years as consumers and payment technology continue to evolve.
- Brightbox provides a secure smartphone recharging and marketing platform for venues and brands.
- Their platform includes secure kiosks for recharging phones that also display branded content and collect consumer data.
- The kiosks increase customer satisfaction and engagement with brands while providing security, various payment options, and analytics capabilities.
1. The document discusses LS Retail, a company that provides retail management software and has over 3,000 customers, 195 partners, and 100 employees across 10 countries.
2. LS Retail software is based on the Microsoft Dynamics ERP platform and LS Retail was the number 2 worldwide seller of Microsoft ERP licenses in 2014.
3. The document focuses on how LS Retail can help retailers improve their mobile customer experience through features like omni-channel shopping, loyalty programs, mobile payment options, and beacon technology.
We examine why customer experience and online retail needs to move one step forward their marketing strategy and adjust all their technological assets in to an Omni-Channel Experience.
Retailers need to understand how to target customers in the right way and customers need retailers to understand them and offer them something at value all the time. OmniChannel retailing is the ultimate solution for retailer to connect with their customers and provide them with outstanding customized experience.
Join our Social Learning Network:
http://www.openthinking.ae
10 Retailers Win 2014 Channel Innovation Awards
For the fourth year, Retail TouchPoints is proud to present the Channel Innovation Awards. This award program is designed to honor retailers who are achieving cross-channel success in today’s challenging retail environment.
This year’s 10 winners run the gamut of industry segments, from apparel and toys to wine and home improvement products. They are both U.S. and internationally based retail companies. Most of the winners are selling their products via both brick-and-mortar and e-Commerce web sites, in addition to mobile web sites and other channels.
The 2014 winners’ latest efforts are centered on improving the business through targeted channel strategies. Those strategies feature in-store mobile and digital technology innovations; social media efforts; personalization programs and more. All winners are successfully integrating the benefits of successful channel marketing and services to their customers, and delivering impressive results.
2014 Retail TouchPoints Channel Innovation Award Winners include:
Platinum winners:
-Stage Stores
-Clarks Footwear
Gold winners:
-bebe
-Build.com
Silver winners:
-Toys R Us Canada
-Kidrobot
-Sears
Bronze winners:
-B&H Photo
-Wine Enthusiast
-Country Club Prep
Digital transformation: the future of retailMosoco Ltd
The document discusses opportunities for digitizing and transforming the retail experience through smart and digital technologies. It explores how consumer shopping behaviors are changing with increased online shopping and same-day delivery expectations. It then outlines several digital strategies and technologies retailers can adopt to enhance the in-store and online shopping experience, such as implementing Wi-Fi, augmented reality mirrors, mobile POS, beacon marketing, and personalizing products. The document also discusses how these digital tools can be used to combat showrooming, track customers, manage inventory, and transform underused real estate like vacant lots.
Best Ecommerce Platform | best website developmentNewsOpenshopee
Openshopee is a Top eCommerce website development company in Chennai. We provide excellent SaaS, online store, Custom app, PoS & help your business grow online.
Omni-channel retailing has become essential for retailers to meet evolving customer expectations of a consistent shopping experience across channels. Retailers must adopt an omni-channel strategy to provide seamless order fulfillment, inventory visibility, and a single view of each customer. However, legacy systems and operational silos make it difficult for many retailers to fully realize an omni-channel approach. Sonata Software helps retailers overcome these challenges and power digital transformations through solutions like cross-channel order fulfillment, unified customer profiles, and analytics.
Le magasin du futur - Keynote Zappos E-Commerce Paris 2013 par Dominique Piot...Petit Web
Qui ? Dominique Piotet, Pdg de Rebellion Lab et architecte du magasin du futur pour Zappos, qui ouvrira ses portes en janvier 2015 à Las Vegas.
Quoi ? Un keynote lors du salon E-commerce Paris 2013, qui donne un avant gout du premier magasin physique du leader américain de la vente de chaussures, filiale d'Amazon.
This document introduces the European RetailTech Top 50 List, which highlights 50 early-stage companies in Europe that have the potential to disrupt the retail sector. It is organized by FUTR Group in partnership with Cognizant. The list categories include in-store experience, commerce and payments, supply chain/fulfillment/delivery, product design and development, and mobile/digital. Each category is described and the document provides an overview of several companies included in the in-store experience category, along with their descriptions. Rupa Ganatra thanks the judges and partners for their role in selecting the final 50 companies.
Creating a truly personalized Omni-channel customer experienceVincent Teo
Asia Pacific is now the largest eCommerce region in the world. Retail eCommerce is growing year on year with more and more people opting for the convenience of online shopping.
In addition, Omni-channel is now a key strategy amongst top retailers in Asia with customers shopping online and offline across multiple touch points, channels, devices and journeys. There is a need for brands to create a truly personal Omni-channel customer experience to differentiate themselves and stay ahead while reaping the financial benefits of a holistic brand and retail experience.
Clonmel Chamber Social Media Masterclass Presentationbriancleary
We hosted a social media masterclass at the LIT Campus in Clonmel, Co. Tipperary, Ireland on April 29th 2014. Speakers on the night were Robert Jones, Justin Kearns and Edel O'Gorman.
Ethan Goodman, VP, Digital Practice at The Mars Agency shares an overview of four emerging digital shopper marketing trends that we should all know about.
Digital Strategy For Retail: Omnichannel (The Hive Think Tank)iVentures Consulting
DIGITAL STRATEGY FOR RETAIL: OMNICHANNEL
The Hive Think Tank on May 7th, 2014 at General Assembly in San Francisco with Christophe Biget (iVentures Consulting, co-CEO), Tyler Kohn (RichRelevance, CTO), Kerem Tomak (Macy's, VP, Marketing Analytics and CRM) and Greg Tanaka (Bay Sensors, CEO)
More information about eShopper Index:
- Overall ranking: http://www.slideshare.net/aureliaa/2014-eshopper-index-overall-ranking
- Presentation & subscription: http://www.iventures-consulting.com/eshopper-index
Amazon has been successful during the pandemic by providing essential supplies. This has challenged even Amazon's supply chain capabilities. The "Amazon effect" refers to how online shopping has impacted traditional retailers due to changes in customer expectations and the competitive landscape. Strategies for retailers to compete include partnering with online platforms, adopting ecommerce, using social media, focusing on product interaction and impulse purchases, and emphasizing local products and employees. Amazon has seen steady revenue growth since 1995 and fluctuating but increasing net income since 1997.
The document discusses the 2013 Retail Innovation Awards which recognize outstanding products, services, and technologies that support Asia's growing retail sector. The awards cover 17 categories from storefront to backend operations, as well as categories for online and mobile retailers. Winners were determined by public voting based on quality, service, and leading technologies to truly reflect excellence in Asia's retail industry.
E-commerce refers to buying and selling of goods or services over the internet. Online marketplaces connect buyers and sellers and provide payment processing, analytics and other services. Examples include 99acres, Cars24, Quikr and Urbanclap. Educational technology platforms provide online courses and programs for skills and education, and services include payments, updates, marketing and storage. Media platforms stream content and provide ticketing, and services include storage, payments and analytics. Government sites provide services and information to citizens and businesses. Emerging trends in ecommerce include augmented reality, voice search, AI/chatbots, personalization using big data, mobile use, headless commerce, videos, sustainable options, and growing B2B sales
About
Miipharos is the next generation in advertisment and broadcasting industry
the future of promotion now
Description
Miipharos is a service taking advantage of the ibeacon technology in order to trasmit to smartphones users personalised location based messages .
Messages can contain , promotional , informative , microlocations information , personalised according to users’ profile. The service is ECO friendly as it uses eco materials and low energy to operate!
The New-Era Digital Store: Expectations, Insights and Consumer IndividualityMozu
Learn about the exhilarating future of the digital store with this presentation from Jason Wallis, CTO of Mozu, and guest speaker, Adam Silverman, Principal Analyst of Forrester Research.
This document discusses digital tools in retail spaces and what constitutes innovation. It provides examples of digital in-store technologies that lacked benefits or understanding of retail needs. The document advocates focusing on enhancing the sensory and human aspects of in-store shopping. It outlines five main goals for digital in-store solutions: to show, guide, help sell, entertain customers and provide an interactive directory. The overall message is that digital should complement but not replace the in-store experience.
The document summarizes the customer experience at various stores in Lake Forest, California. It describes consumer necessity stores like Ralph's grocery store and Chevron gas station that have efficient layouts and signage to help customers find what they need. It also outlines consumer luxury stores like Starbucks, Men's Warehouse, and Buffalo Wild Wings that create welcoming environments to attract customers. The conclusion emphasizes that businesses must design their stores and customer experiences carefully to motivate spending and ensure satisfied customers.
This document discusses several topics related to e-commerce, including:
- The importance of omni-channel efficiency and understanding consumers in the fast-moving consumer goods industry.
- The need for safe and scalable e-commerce services that meet customer and business demands.
- How various online retailers and platforms approach e-commerce in different ways.
- Trends in the e-commerce industry like mobile usage, expectations for product pages, and changes in customer behavior.
Retailers need to understand how to target customers in the right way and customers need retailers to understand them and offer them something at value all the time. OmniChannel retailing is the ultimate solution for retailer to connect with their customers and provide them with outstanding customized experience.
Join our Social Learning Network:
http://www.openthinking.ae
10 Retailers Win 2014 Channel Innovation Awards
For the fourth year, Retail TouchPoints is proud to present the Channel Innovation Awards. This award program is designed to honor retailers who are achieving cross-channel success in today’s challenging retail environment.
This year’s 10 winners run the gamut of industry segments, from apparel and toys to wine and home improvement products. They are both U.S. and internationally based retail companies. Most of the winners are selling their products via both brick-and-mortar and e-Commerce web sites, in addition to mobile web sites and other channels.
The 2014 winners’ latest efforts are centered on improving the business through targeted channel strategies. Those strategies feature in-store mobile and digital technology innovations; social media efforts; personalization programs and more. All winners are successfully integrating the benefits of successful channel marketing and services to their customers, and delivering impressive results.
2014 Retail TouchPoints Channel Innovation Award Winners include:
Platinum winners:
-Stage Stores
-Clarks Footwear
Gold winners:
-bebe
-Build.com
Silver winners:
-Toys R Us Canada
-Kidrobot
-Sears
Bronze winners:
-B&H Photo
-Wine Enthusiast
-Country Club Prep
Digital transformation: the future of retailMosoco Ltd
The document discusses opportunities for digitizing and transforming the retail experience through smart and digital technologies. It explores how consumer shopping behaviors are changing with increased online shopping and same-day delivery expectations. It then outlines several digital strategies and technologies retailers can adopt to enhance the in-store and online shopping experience, such as implementing Wi-Fi, augmented reality mirrors, mobile POS, beacon marketing, and personalizing products. The document also discusses how these digital tools can be used to combat showrooming, track customers, manage inventory, and transform underused real estate like vacant lots.
Best Ecommerce Platform | best website developmentNewsOpenshopee
Openshopee is a Top eCommerce website development company in Chennai. We provide excellent SaaS, online store, Custom app, PoS & help your business grow online.
Omni-channel retailing has become essential for retailers to meet evolving customer expectations of a consistent shopping experience across channels. Retailers must adopt an omni-channel strategy to provide seamless order fulfillment, inventory visibility, and a single view of each customer. However, legacy systems and operational silos make it difficult for many retailers to fully realize an omni-channel approach. Sonata Software helps retailers overcome these challenges and power digital transformations through solutions like cross-channel order fulfillment, unified customer profiles, and analytics.
Le magasin du futur - Keynote Zappos E-Commerce Paris 2013 par Dominique Piot...Petit Web
Qui ? Dominique Piotet, Pdg de Rebellion Lab et architecte du magasin du futur pour Zappos, qui ouvrira ses portes en janvier 2015 à Las Vegas.
Quoi ? Un keynote lors du salon E-commerce Paris 2013, qui donne un avant gout du premier magasin physique du leader américain de la vente de chaussures, filiale d'Amazon.
This document introduces the European RetailTech Top 50 List, which highlights 50 early-stage companies in Europe that have the potential to disrupt the retail sector. It is organized by FUTR Group in partnership with Cognizant. The list categories include in-store experience, commerce and payments, supply chain/fulfillment/delivery, product design and development, and mobile/digital. Each category is described and the document provides an overview of several companies included in the in-store experience category, along with their descriptions. Rupa Ganatra thanks the judges and partners for their role in selecting the final 50 companies.
Creating a truly personalized Omni-channel customer experienceVincent Teo
Asia Pacific is now the largest eCommerce region in the world. Retail eCommerce is growing year on year with more and more people opting for the convenience of online shopping.
In addition, Omni-channel is now a key strategy amongst top retailers in Asia with customers shopping online and offline across multiple touch points, channels, devices and journeys. There is a need for brands to create a truly personal Omni-channel customer experience to differentiate themselves and stay ahead while reaping the financial benefits of a holistic brand and retail experience.
Clonmel Chamber Social Media Masterclass Presentationbriancleary
We hosted a social media masterclass at the LIT Campus in Clonmel, Co. Tipperary, Ireland on April 29th 2014. Speakers on the night were Robert Jones, Justin Kearns and Edel O'Gorman.
Ethan Goodman, VP, Digital Practice at The Mars Agency shares an overview of four emerging digital shopper marketing trends that we should all know about.
Digital Strategy For Retail: Omnichannel (The Hive Think Tank)iVentures Consulting
DIGITAL STRATEGY FOR RETAIL: OMNICHANNEL
The Hive Think Tank on May 7th, 2014 at General Assembly in San Francisco with Christophe Biget (iVentures Consulting, co-CEO), Tyler Kohn (RichRelevance, CTO), Kerem Tomak (Macy's, VP, Marketing Analytics and CRM) and Greg Tanaka (Bay Sensors, CEO)
More information about eShopper Index:
- Overall ranking: http://www.slideshare.net/aureliaa/2014-eshopper-index-overall-ranking
- Presentation & subscription: http://www.iventures-consulting.com/eshopper-index
Amazon has been successful during the pandemic by providing essential supplies. This has challenged even Amazon's supply chain capabilities. The "Amazon effect" refers to how online shopping has impacted traditional retailers due to changes in customer expectations and the competitive landscape. Strategies for retailers to compete include partnering with online platforms, adopting ecommerce, using social media, focusing on product interaction and impulse purchases, and emphasizing local products and employees. Amazon has seen steady revenue growth since 1995 and fluctuating but increasing net income since 1997.
The document discusses the 2013 Retail Innovation Awards which recognize outstanding products, services, and technologies that support Asia's growing retail sector. The awards cover 17 categories from storefront to backend operations, as well as categories for online and mobile retailers. Winners were determined by public voting based on quality, service, and leading technologies to truly reflect excellence in Asia's retail industry.
E-commerce refers to buying and selling of goods or services over the internet. Online marketplaces connect buyers and sellers and provide payment processing, analytics and other services. Examples include 99acres, Cars24, Quikr and Urbanclap. Educational technology platforms provide online courses and programs for skills and education, and services include payments, updates, marketing and storage. Media platforms stream content and provide ticketing, and services include storage, payments and analytics. Government sites provide services and information to citizens and businesses. Emerging trends in ecommerce include augmented reality, voice search, AI/chatbots, personalization using big data, mobile use, headless commerce, videos, sustainable options, and growing B2B sales
About
Miipharos is the next generation in advertisment and broadcasting industry
the future of promotion now
Description
Miipharos is a service taking advantage of the ibeacon technology in order to trasmit to smartphones users personalised location based messages .
Messages can contain , promotional , informative , microlocations information , personalised according to users’ profile. The service is ECO friendly as it uses eco materials and low energy to operate!
The New-Era Digital Store: Expectations, Insights and Consumer IndividualityMozu
Learn about the exhilarating future of the digital store with this presentation from Jason Wallis, CTO of Mozu, and guest speaker, Adam Silverman, Principal Analyst of Forrester Research.
This document discusses digital tools in retail spaces and what constitutes innovation. It provides examples of digital in-store technologies that lacked benefits or understanding of retail needs. The document advocates focusing on enhancing the sensory and human aspects of in-store shopping. It outlines five main goals for digital in-store solutions: to show, guide, help sell, entertain customers and provide an interactive directory. The overall message is that digital should complement but not replace the in-store experience.
The document summarizes the customer experience at various stores in Lake Forest, California. It describes consumer necessity stores like Ralph's grocery store and Chevron gas station that have efficient layouts and signage to help customers find what they need. It also outlines consumer luxury stores like Starbucks, Men's Warehouse, and Buffalo Wild Wings that create welcoming environments to attract customers. The conclusion emphasizes that businesses must design their stores and customer experiences carefully to motivate spending and ensure satisfied customers.
This document discusses several topics related to e-commerce, including:
- The importance of omni-channel efficiency and understanding consumers in the fast-moving consumer goods industry.
- The need for safe and scalable e-commerce services that meet customer and business demands.
- How various online retailers and platforms approach e-commerce in different ways.
- Trends in the e-commerce industry like mobile usage, expectations for product pages, and changes in customer behavior.
SEND15 | The Customer Journey in a Digital World: One customer. Many journeys...Contactlab
Intervento di Ivano Fossati - Director Business Development EMEA CoE SAP Hybris - nella breakout Drive Customers to your Brand | SEND15, secondo Open Summit di ContactLab
Sensiple provides multichannel commerce solutions to help retailers provide seamless customer experiences across online, mobile, and in-store channels. Their solutions address key challenges like cross-channel inventory visibility and social media integration. Sensiple has expertise in e-commerce, m-commerce, payments, search, and web technologies to optimize the customer experience on all channels. Their solutions are customized for each client's business needs.
The document summarizes Tidy, a digital customer engagement, loyalty and mobile payments platform that empowers businesses to engage and reward customers. Tidy's platform includes features like a branded mobile app, marketing tools, mobile payments, POS integration, analytics and security to help businesses increase revenue by attracting new customers and increasing loyalty. It allows businesses to set up customized loyalty programs, integrate all marketing activities, track ROI and know customers better through data and analytics.
Infor digital multi channel marketing solutions Infor
Businesses need to keep up with customers' increasing use of digital technologies and expectations of virtual experiences across multiple access points. Customers expect good service, prices, and access, and will seek other options if not satisfied. Infor's Digital Multi-channel Marketing Solutions, including Infor Epiphany and Infor Orbis, help businesses take advantage of these changes by respecting customer preferences, strengthening ties, and maximizing marketing returns across channels. The solutions also help businesses enhance customer experiences, optimize sales, execute multi-channel offers, and drive ongoing benefits cost-effectively.
Click&pay is a mobile payment application that aims to make transactions cashless, secure and flexible. It allows users to make payments through the mobile app by scanning a QR code to pay, or sending and receiving money from contacts. Merchants can use Click&pay to offer targeted deals, analyze customer spending patterns and increase sales. The platform provides analytics and campaign tools to help merchants better understand their customers and promote their business.
E-tailing refers to the selling of retail goods online. It allows companies to sell products to customers virtually without needing a physical storefront. E-tailing has grown significantly in recent years and enabled the development of software tools to help companies create online catalogs and manage the online sales process. Some benefits of e-tailing include reducing business costs and space needs while increasing accessibility of products to customers. However, e-tailing also lacks some of the experiential and sensory aspects of in-person shopping.
The document discusses best practices for mobile marketing and commerce for retailers during Black Friday, Cyber Monday, and holidays. It recommends retailers focus on optimizing the mobile customer experience through features like one-click checkout, customized SMS and email campaigns, mobile-specific merchandising like hot deals, and building a loyal mobile customer base through SMS signup and loyalty programs. Retailers who fail to optimize for mobile are missing out on significant sales, as mobile now accounts for over half of all online visits and 16% of 2013 holiday sales.
Going Out UK offers affordable marketing tools for local businesses, including responsive websites, mobile loyalty apps, social WiFi marketing, voucher systems, graphic design, and online reservations. The tools are designed to work together to build customer databases and allow businesses to market to customers automatically. Additional services include bookkeeping, payroll, and accounting support. Costs for services start at £250 for website design and £35 per month for email marketing.
The document provides an overview of an e-commerce and digital marketing platform that connects e-commerce and digital marketing capabilities. The platform allows users to rapidly launch digital marketing campaigns, personalize campaigns by market and channel, and automatically optimize content performance. It also enables management of global e-commerce operations across markets and channels with features like reusable catalogs and templates. The platform aims to provide tools to engage customers, optimize business operations, and deliver personalized customer experiences across channels.
1. The document discusses how mobile engagement can be used to create superfans through timely and contextual communications, data-driven mobile strategies, and loyalty programs.
2. Key aspects covered include using beacons, NFC, location data and push notifications to deliver personalized messages and offers to customers. Integrating loyalty programs with mobile wallets allows customers to automatically earn and redeem rewards.
3. To be effective, mobile engagement requires understanding customers across all channels to communicate with them at the right place and time through experiences that add value and drive interactions.
Electronic Merchant Systems is a leading provider of payment processing services established in 1988. They service tens of thousands of retail, internet, and startup businesses nationwide. They aim to provide industry-leading tools, 24/7 customer support, and customized solutions to help merchants achieve their business goals.
Setting Your Shopify Store Up for Success: Apps to Boost Revenue in 2024Nirvana Canada
In a world that is increasingly shifting from in-person to online sales, there has never been a better time to take a long hard look at your e-commerce store and evaluate whether your current setup is delivering all the functionality it could or if there is room to improve.
Strategies for Implementing Omnichannel in eCommerce.pdfInnovify
In the rapidly evolving world of eCommerce, the customer journey is no longer linear. Shoppers interact with brands through multiple channels—online stores, social media, mobile apps, and physical locations—expecting a cohesive experience across all touchpoints. This shift necessitates an omnichannel approach, blending various sales and marketing channels into a unified, seamless customer experience. Here, we explore the importance of omnichannel strategies for eCommerce, focusing on how they can significantly enhance customer engagement and retention. Achieve omnichannel success in eCommerce by integrating data, optimizing mobile experiences, and blending offline and online interactions. Emphasize sustainability and leverage social media to enhance customer engagement and drive sales. Stay ahead in the evolving digital marketplace.
Omnichannel strategies are no longer optional for eCommerce businesses; they are essential for meeting customer expectations and staying competitive. By creating a seamless shopping experience across various channels, businesses can enhance customer engagement, improve retention, and drive sales. Incorporating AI, focusing on mobile optimization, integrating offline and online experiences, emphasizing sustainability, and leveraging social media are key strategies for achieving omnichannel success. As eCommerce continues to evolve, adopting an omnichannel approach will be crucial for startups and established businesses alike to thrive in the digital marketplace.
1. UNCTAD's E-Commerce Week is a leading forum for discussion between government officials, CEOs, and organizations about opportunities and challenges of the digital economy.
2. B2B ecommerce involves sales between businesses, such as manufacturers and wholesalers.
3. Ecommerce platforms like BigCommerce allow merchants to create online stores with various shipping and payment options.
e-Store provides an online store platform for small and medium enterprises (SMEs) to sell their products online. It offers key functions such as creating an online store, payment options through debit/credit cards and mobile banking, and payment on delivery for physical goods. Products can be promoted through digital media marketing and SMS. The mobile app allows customers to access stores and purchase products from anywhere using their mobile devices. Benefits for businesses include operating their store 24/7, expanding to national and international markets with low capital costs, and reducing paper-based processes.
The death of brick-and-mortar stores has been greatly exaggerated and has changed the business among legacy players. Leading retailers maximize digital touchpoints and revamp store experiences, while those without a clear strategy fall exponentially further behind. Retailers must cater to an omnichannel world by internalizing the customer-first mindset and blending digital and physical commerce via tools like live in-store inventory, localized search results, drive-to-store, display ads and more.
The spread of mobile technology has also opened up new data-gathering and analytics possibilities for retailers, but for many, turning the new waves of mobile-generated information into useful insights is still very much a work in progress. Analytics opportunities – and challenges – enabled via shoppers’ mobile devices are multiplied when consumers enter, or even come near, a retailer’s brick-and-mortar store. Mobile-enabled analytics can be used to gain a greater understanding of general traffic patterns and customer behavior, but can also be tied to individualized measurements of shopper activity.
In this edition, we're covering:
RISE OF THE MACHINES • THE PRIVACY PARADOX VISIONS OF EXPERIENCE • NEW CARD TRICKS • MADE TO ORDER • CLASSIC/REFINED, CONTEMPORARY/DEFINED
- The document provides financial results for Verifone for Q1 FY18, including non-GAAP revenue of $425 million and non-GAAP EPS of $0.23.
- Verifone reaffirmed its FY18 guidance of 1-3% revenue growth and 5-7% EPS growth. Services revenue grew 11% year-over-year and comprised 43% of total revenue.
- Verifone's strategic priorities for FY18 focus on deploying new device families, connecting more devices through its gateways, and enabling clients through its Verifone Connect platform.
LET'S GET PHYSICAL • THE CODE OF BETTER BUSINESS
HELPING MERCHANTS GROW • NON-BANKS DOING WHAT BANKS DO BEST PAYMENTS GONE WILD • GIVE A LITTLE BIT • ACCEPT ANYWHERE
The document provides financial results for Verifone for Q4 FY17. Some key points:
- Revenues were $477 million, up 2% year-over-year. Non-GAAP EPS was $0.44, up 47% from the prior year.
- Services revenue reached a record high and gross margin percentage was at a multi-year high.
- For the full fiscal year 2017, non-GAAP revenue was $1.874 billion and non-GAAP EPS was $1.31.
- Guidance for fiscal year 2018 forecasts 1-3% revenue growth and 5-7% growth in non-GAAP EPS.
- The document discusses Verifone's financial results for Q3 FY17, including non-GAAP revenues of $467M, gross margin of 40.7%, and EPS of $0.36.
- Verifone provides reconciliations between GAAP and non-GAAP metrics and guidance for Q4 FY17 with revenues of $470-473M and EPS of $0.43.
- The document also outlines Verifone's execution of strategic initiatives including joint ventures in Petro Media and China, as well as plans to divest its Taxi business.
Guiding Merchants to Success in the 21st Century: How to provide the solutions merchants need to stay relevant in this ever-changing retail environment.
The document summarizes Verifone's use of non-GAAP financial measures in addition to GAAP measures to evaluate performance. It states that reconciliations of non-GAAP to GAAP measures can be found in Verifone's SEC filings and presentation materials. Management believes the non-GAAP measures are useful to compare performance across periods and companies by excluding certain items like amortization, restructuring charges, and stock compensation. However, the non-GAAP measures should be considered as supplements, not substitutes for, GAAP disclosures.
21st Century Merchant Survival Guide US EditionVerifone
The document discusses how new consumer technologies like apps and digital payments are constantly emerging and consumers will want to use them in physical stores. It states that businesses need to be adaptable to incorporate new technologies as consumers demand them.
Surviving the Retail Jungle: how to continue to grow and stay relevant in this ever-changing retail environment.
Know Thy Customer
Mind the Millennial
Spread Out Investments
Stay Secure
Think Outside the Queue
Unify Your Brand
Create "Instagrammable" Experiences
This document discusses non-GAAP financial measures used by Verifone to evaluate performance and compare results over periods. It states that management uses non-GAAP measures in addition to GAAP measures and that reconciliations between non-GAAP and GAAP measures can be found in Verifone's SEC filings and presentation materials. The document also contains standard forward-looking statement and risk factor disclosure.
The document provides an overview of Verifone's Q4 FY16 financial results. Some key points:
- Revenue and profitability were better than outlook, though down year-over-year due to factors like EMV at the pump being pushed out.
- North America performance was consistent with expectations, while Latin America contributed to revenue strength.
- Services revenue grew 16% year-over-year with over 45% gross margin.
- Guidance for FY17 anticipates revenue of $1.895-1.91 billion and non-GAAP EPS of $1.35-1.39.
The document provides a summary of Verifone's financial results for the third quarter of fiscal year 2016 (Q3 FY16). It notes that geopolitical events in Turkey and economic conditions in Latin America negatively impacted revenue. Key highlights include exceeding the earnings per share target, optimizing the cost structure, and good progress on new products and services. The document also provides guidance for the fourth quarter of fiscal year 2016, forecasting net revenues of $460 million and earnings per share between $0.28-$0.29.
- The document provides Verifone's financial results for Q2 FY16, including revenue of $532 million, a 9% increase year-over-year. Net income was $52 million, a 2% increase.
- Verifone exceeded revenue expectations but challenging market conditions impacted results. Actions are being taken to reduce costs including headcount reductions expected to save $30 million in 2017.
- Guidance for Q3 2016 and full year 2016 was revised downward due to competitive pressures and slowing economic conditions in some markets.
Poland has seen growing card usage rates in recent years. However, many Poles still encounter obstacles to using cards, especially for small purchases. A lack of card terminals in certain stores and self-service machines prevents card payments. Increased terminal availability and promotions could encourage more card usage. Poles view cards as safer and more convenient than cash, but control over account balances and transaction limits still concern some.
Verifone reported its financial results for the first quarter of fiscal year 2016, ended January 31, 2016. Revenue for the quarter was $514 million, a 5% increase year-over-year. Non-GAAP earnings per share were $0.48, up 9% from the prior year. Revenue from the company's services business grew 8-10% annually and now represents approximately 25% of total revenue. Verifone provided guidance for the second quarter and full year 2016, forecasting continued revenue growth and stable profitability.
2. The proliferation of electronic payments in the last three decades has fundamentally changed consumer
behavior, as well as how merchants manage their businesses. Verifone has been at the forefront of this
payment revolution, helping merchants reduce friction in the checkout process while continuously innovating
new ways to engage consumers in store. As more people flock to e-commerce solutions for their shopping
needs—and, ironically, as more e-commerce businesses open brick-and-mortar shops a la Warby Parker and
Amazon Books—it has never been more important to distinguish savvy retailers from the pack. The key to this
is a connected payments ecosystem.
When individual merchants are successful, the larger economy benefits. The new industry imperative of
omnichannel—and with it, identity services and data-driven offers in stores—has created more opportunities
for merchants to grow their businesses and better connect with their customers through personalized, intuitive
interactions, encouraging them to keep coming back. Consumer spending accounts for 70% of the U.S.
economy; therefore, the more merchants are able to resonate with shoppers and anticipate their needs, the
healthier the economy will be as we head into the future.
W H E N
M E R C H A N T S
G R O W,
T H E E C O N O M Y
G R O W S
3.
4.
5. T H E M O R E
T H E M E R R I E R
Apps, that is
An ecosystem, by definition, is a community of players, all interacting with one another and with their
environment. That said, Verifone cannot be an ecosystem unto itself; we need merchants and consumers, of
course, but we also need partners—we can’t do it alone. For the connected payments ecosystem to succeed,
we need app development partners who can create valuable, user-friendly apps to be deployed to Verifone’s
global network of payment devices, while they, in turn, can enjoy unparalleled market share, exposure, and
revenue. It’s the perfect symbiotic relationship.
Developer Central
All-in-one resource for building commerce apps for Verifone devices
Verifone makes it easy for developers to design, develop, and distribute non-payment apps to Verifone
devices. From Tier 1 to SMB, merchants now have the opportunity to discover and install third-party apps
from Verifone’s Merchant Marketplace. Developers only need a great idea that solves a business challenge
or connects merchants with their customers. Developer Central provides best-in-class tools, templates and
storyboards to bring the vision to life.
6. A powerful, cloud-based point of sale solution combined with a
smarter payment experience.
T H E P E R F E C T F I T
F O R A L L Y O U R
B U S I N E S S N E E D S
7. talech for retail
Verifone Carbon
Inventory management
Scan barcodes when products arrive and add them
directly into inventory. Create barcodes and print
labels on any printer.
Sales and discounts
Create automatic discounts to trigger during
specific days and times. Set up advanced BOGO
discounts to offer promotional deals.
Employee management
Track hours with the clock-in feature. Manage
register access to over 30 different functions.
Product variations
Utilize variations such as size, color, and style to
track inventory. Create hundreds of combinations
and set price, cost, and quantity.
Customer management
Create customer records to keep track of visits and
spend. Provide an integrated gift loyalty and email
marketing solution.
Rich analytics and reporting
Gain insights on sales trends, top-selling products,
customer spend, and more.
Tap, chip, or swipe
Give your customers the choice of how they pay.
With support for EMV, NFC/contactless, and loyalty
cards, you’ll never have to turn down a sale.
The highest security standards
Get the highest security standards when accepting
payments. With end-to-end encryption, your
customer data is always protected.
More than a payment terminal
With an integrated printer, barcode scanner, and
powerful Android tablet, Verifone Carbon is a
complete business platform.
From countertop to mobile
With the mobility that Verifone Carbon supports, you
can offer pay at table and line busting scenarios.
8. P E O P L E ,
N O T P A P E R W O R K
The leading employee management solution that allows your clients to
spend 90% less time on employee management tasks.
Time tracking
Track employee hours from
anywhere, and quickly export to
payroll.
Employee scheduling
Build a schedule in minutes, and
ensure the team knows when
they’re working.
Team communication
Communicate with the whole
team, instantly.
$1.5B
in payroll managed
$90M+
in labor costs saved
9 out of 10
sales reps reported incremental sales
9. Employee scheduling
• Schedule employee hours and forecast labor costs
• View schedules from any computer, tablet, or phone
• Track time-off requests and employee availability
• Get alerts when employees are about to hit overtime
Time tracking
• Turn Verifone Carbon into a powerful time clock
• Track employee hours and automatically calculate
overtime for payroll
• Export all employee hours in payroll-friendly formats
• Access historical timesheets and edit history
Team communication
• Get the free mobile app for the entire team
• Message the team without texts or emails
• Document each day with the Manager Log
• Customize all settings and permissions to suit the team
60,000+
happy merchants served
“Homebase gives us an incredibly high level of
control and support when it comes to employee
management, saving us money, time, and
headaches.”
—BatSheva V., Co-owner at Aharon Coffee
10. R I D E T H E
E - C O M M E R C E
W AV E
Extend your business and your sales with the most popular, flexible,
and global SMB commerce solution.
Ecwid is the leading omnichannel e-commerce platform for small business restaurants and retailers globally.
Ecwid makes it easy for SMBs to sell anytime, anywhere, online or in person, on any device, and offers
extensive e-commerce functionality along with flexible reseller and white-label partner options.
Ecwid and Verifone enable online-offline omnichannel commerce
Sell everywhere
Merchants sell simultaneously on
websites, mobile, social media,
marketplaces, in person, and on
the go from any device.
Enable order pickup
Consumers shop and check out
anywhere and pick up orders in
person, extending sellers’ reach
and enhancing the customer
experience.
Manage orders easily
Merchants manage online orders,
customers, payments, and
inventory anywhere, including on
their Verifone Carbon devices.
1.5M+
customers
175
countries
50+
languages
11. Powerful, flexible and easy
Comprehensive e-commerce
Open APIs, 150+ app extensions, branded native mobile apps for merchants, online ordering for
restaurants, automated tax calculations, real-time shipping rates globally, 50+ payment gateway
integrations, PCI compliance, and extensive store analytics are just a few reasons why Ecwid
leads the way in e-commerce for SMBs.
Seamless integration
Unparalleled flexibility for sellers and their customers. Ecwid embeds seamlessly into any web
presence, enabling retailers to sell on any website, Facebook page, marketplaces like Amazon
and eBay, or multiple sites simultaneously.
White label
Resell Ecwid and retain your brand, billing, and end-to-end customer relationships. Plug into your
existing solutions seamlessly and provide a comprehensive omnichannel solution for retailers and
restaurants.
12. G I F T C A R D H E A V E N
The GiftFly app is the fastest, most convenient custom gift card solution
for any business. GiftFly lets merchants create, promote, and sell their
physical and digital gift cards to anyone, anywhere, anytime—instantly.
Instantly download for free
Visit Verifone’s Merchant Marketplace, sign up with
no cost obligations and start selling your custom gift
cards.
All-in-one solution
Create, sell, promote, and even fundraise with your
custom gift cards, as well as track in real time at no
monthly cost.
Sell custom eGift cards online, 24/7
Add to your website, email, or Facebook, and allow
your customers to buy and send eGift cards from
any device via email and text instantly.
Instant gift rewards, incentives, promotions,
and fundraisers
Send and track email promotions to let your
customers know about special offers—includes
5,000 free gift card email promotions per month at
no cost.
Simple to add, easy to use
We built GiftFly so any merchant, no matter your
size, can start selling gift cards instantly—no special
skills needed.
Customer support included
Merchant and customer questions are supported by
GiftFly’s online support at anytime.
“We sold 400 eGift cards worth
$16,000 of revenue in our first month.”
—Ediths Scandinavian Living, 2017
“In December alone, we sold
over $10,000 in gift cards.”
—G. Albert Men’s Groomers, 2017
“GiftFly has already increased my
foot traffic and brand exposure.”
—The Mulefoot Gastropub, 2016
13. Today’s shoppers are busy and want gifts on the go. We also know
that they love supporting local businesses. GiftFly gives business
owners a simple, easy, and free platform to create, market, and sell
their physical and eGift cards online in real time, 24/7.
• Buy, sell, redeem, order
• Send promotions, incentives,
giveaways, and rewards
• Create custom fundraisers
• Email, SMS instantly
• Sell on Facebook
• Sell online and in store,
24/7
Now available
on Verifone
Engage, Carbon,
and VX 680
14. Introducing vLoyalty for
Verifone Carbon
An innovative, card-linked loyalty and
customer engagement solution that
delivers a dramatically simplified rewards
experience to both merchants and
consumers. vLoyalty enables customer
engagement via small and midsize
businesses’ (SMBs) mobile and social
channels while automating customer
enrollment, points tracking, and rewards
using merchants’ Verifone Carbon devices.
vPromos is a cloud-based provider of innovative card-linked loyalty and mobile engagement solutions,
delivering a dramatically simplified consumer promotions experience. We help merchants of all sizes increase
sales, drive repeat visits, and leverage big data business intelligence across point-of-sale, social, and mobile
marketing channels.
F R O M
N O W O N ,
L OYA LT Y
J U S T
H A P P E N S
15. Card-linked loyalty and offers
Help grow your customer base with an
automated loyalty program
1. The consumer makes a purchase with their payment card.
3. Upon earning a reward, consumer receives confirmation via Carbon
and SMS; reward is automatically redeemed at next purchase.
vLoyalty lets SMBs seamlessly enroll
customers, track rewards, send targeted
card-linked offers via SMS, and redeem
rewards in real time on Verifone Carbon.
• Turnkey loyalty solution from a trusted leader
• Instant mobile marketing for merchants
• Patented single-swipe enrollment
technology
• Social media connection through Facebook
• Powerful, targeted offer campaigns
• Business intelligence and analytics
No mobile app, no loyalty card
The payment card is the loyalty card.
No extra hardware
Verifone Carbon is the loyalty system.
No cashier training
Runs automatically with minimal employee time.
No complicated setup—30 minutes or less
Seamless enrollment and easy to earn rewards.
2. If their card is not enrolled,
Carbon prompts them to
enter their mobile number;
consumer receives
instant SMS enrollment
confirmation.
If the card is enrolled in
program, Carbon updates
consumer on status
towards earning reward;
consumer receives instant
SMS update.
or
16. ~5.4B
Verifone devices across the
globe process approximately 5.4
billion transactions per year.
30M
We’ve deployed 30 million
devices worldwide, empowering
businesses of all sizes.
150+
Verifone devices are installed in
over 150 countries throughout
the world.
I T ’ S E A S Y T O
B E D I F F E R E N T,
B U T D I F F I C U L T T O
B E B E T T E R .
Contact us
Grow your business
Abhishek Chugh
408 232 7217
abhishekc3@verifone.com
Develop for Verifone
developer.verifone.com
Purchase a device or
request a demo
Sales: 800 837 4366
Drop in to our office
88 W Plumeria Dr
San Jose, CA 95134