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Happiness Intelligence
Understanding the X in UX
Nic Marks
www.happinessworks.com
nic@happinessworks.com
@happiness_works
We shape our self
to fit this world
and by the world
are shaped again.
Working Together – David Whyte
Becoming happier
5 ways to wellbeing
Part of the UK Government’s
Foresight 2008 Programme
on Well-being
5 ways to wellbeing
Connect ...
Be active ...
Take notice ...
Keep learning ...
Give ...
Happiness intelligence
(responsive people metrics)
You ASK people
and
you LISTEN
Happiness intelligence
shouldbe
Actionable intelligence
Happiness intelligence
in practice
Travelex
Trial from October 2015
Full roll-out May 2016
9,000 employees globally
• Monthly happiness
• Quarterly drivers
Performance review data
Leavers tracked
Happiness Works and reach
50,000
+
users
47
5
20 + 11
8
Worldwide
partners
languages
countrie
s
companies
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
Low Performance (in July) Left (by July)
Unhappiness predicts low performance &
staff turnover 2 months later
Unhappy (in May) Happy (in May)
Client quotes
“Happiness Works is helping Travelex move away from
the traditional global employee engagement surveys. It
allows us to use seamless cloud technology to
understand how happy our people are. Their system
gets to the core of how our employees feel and
empowers our managers locally to make a difference to
the overall colleague experience using real-time data.”
Gareth Morgan, Global HR Director Travelex
Happier UX jobs 
Visual Designer
Connect ...
Be active ...
Take notice ...
Keep learning ...
Give ...
We shape our self
to fit this world
and by the world
are shaped again.
Working Together – David Whyte
Happiness Intelligence
Understanding the X in UX
Nic Marks
www.happinessworks.com
nic@happinessworks.com
@happiness_works

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