This Customer Experience Strategy & Design Thinking Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants after 3,000+ hours of work. It includes all the Frameworks, Best Practices & Templates required to define a world-class Customer Experience Strategy and adopt a Design Thinking approach within your organization. By combining a robust customer experience strategy with a design thinking approach, Netflix was able to revolutionize the movie industry, and Airbnb doubled its revenue within a week.
This Powerpoint presentation is only a small preview of our Toolkit.
You can download the entire Toolkit in Powerpoint and Excel at www.domontconsulting.com
The document provides an overview of a design thinking toolkit created by ex-management consultants from McKinsey, Deloitte, and BCG. The toolkit includes frameworks, tools, templates, tutorials, examples, and training to help organizations adopt a design thinking approach. Design thinking is a creative problem-solving process focused on user needs. It involves five phases - empathizing, defining, ideating, prototyping, and testing. The toolkit aims to help organizations gain insights into user needs, generate ideas to solve problems, build prototypes, and test solutions. It provides templates like a research plan to guide the design thinking process.
This document summarizes the services of a company that helps brands build tech and design experiences through design thinking and human-centered innovation processes. They work with clients from early stage ideas to commercial scale, providing services such as design thinking, product strategy, design, delivery, and achieving product-market fit. The company builds expert teams and has experience working with various industries and clients on projects involving areas such as voice commerce, financial literacy, digital experiences, and more.
Optimize Your Strategy - The Power of Combining Design Thinking and ROI MetricsUserZoom
This document summarizes a webinar about optimizing strategy through combining design thinking and ROI metrics. The webinar covered the five phases of design thinking, getting executive buy-in by focusing on organizational objectives and sharing ROI examples. It also discussed appointing a champion, measuring ROI through factors like time savings and reduced defects, and examples of how design improvements led to better outcomes for companies like Kiva and Fab. The webinar concluded with a Q&A section.
[Geek Up] - DIA workshop - User Experience: Bí quyết chuyển đổi số có thể bạn...GEEK Up
Workshop 1: User Experience - Bí quyết chuyển đổi số có thể bạn chưa nghĩ tới
- Hosted by: GEEK Up
- Moderator Mr Truong Bomi (COO at GEEK Up) and Speaker: Mr Hoang Nguyen (Co - founder and Design Coach at GEEK Up)
- Summary: Right approach to successful digital product Development - Begin with Customer - centered Design Approach.
UX STRAT Europe 2017: David Ruiz, "Developing a Multi-Channel Banking Experie...UX STRAT
UX STRAT Europe 2017 presentation by David Ruiz, Head of Design and CX, Orange Bank: "Developing a Multi-Channel Banking Experience for a Telecom Giant"
Design Thinking, Agile, DevOps - fuel the innovation deliveryYi Xu
This document discusses approaches to fuel innovation delivery through design thinking, agile, and DevOps. It provides an overview of each approach and how they can work together. Specifically:
- Design thinking focuses on understanding user needs and designing solutions to meet those needs. When paired with agile, it can increase and accelerate innovation.
- Agile provides benefits like visibility, adaptability, and risk reduction through practices like iterative development and continuous feedback. However, agile alone is not enough to sustain growth - design thinking is also needed.
- DevOps applies lean principles to software delivery to create continuous feedback loops with customers. It aims to get ideas into production fast, get users, and get feedback to continuously improve
Renee Jones presents several marketing work samples that demonstrate her skills in optimizing websites, campaigns, and collateral for business clients. The samples show how she improved lead generation, user experience, and sales by redesigning websites, campaigns, and collateral. For example, she increased website conversions from less than 1% to 4% for one client by improving navigation, value propositions, and information collection.
We focused on four key areas - Product, Process, People, and Technology - to find our lost mojo and transform our digital capabilities. For Product, we defined a mobile-first, video, data-driven, audio, and AI-focused strategy. For Process, we established an Agile product lifecycle and roadmapping process. For People, we attracted new talent and created high-performing delivery squads. For Technology, we introduced a flexible infrastructure to rapidly develop and deliver products. As a result, we released engaging digital products, established clear roadmaps, created a high-performing team, and built a scalable platform.
The document provides an overview of a design thinking toolkit created by ex-management consultants from McKinsey, Deloitte, and BCG. The toolkit includes frameworks, tools, templates, tutorials, examples, and training to help organizations adopt a design thinking approach. Design thinking is a creative problem-solving process focused on user needs. It involves five phases - empathizing, defining, ideating, prototyping, and testing. The toolkit aims to help organizations gain insights into user needs, generate ideas to solve problems, build prototypes, and test solutions. It provides templates like a research plan to guide the design thinking process.
This document summarizes the services of a company that helps brands build tech and design experiences through design thinking and human-centered innovation processes. They work with clients from early stage ideas to commercial scale, providing services such as design thinking, product strategy, design, delivery, and achieving product-market fit. The company builds expert teams and has experience working with various industries and clients on projects involving areas such as voice commerce, financial literacy, digital experiences, and more.
Optimize Your Strategy - The Power of Combining Design Thinking and ROI MetricsUserZoom
This document summarizes a webinar about optimizing strategy through combining design thinking and ROI metrics. The webinar covered the five phases of design thinking, getting executive buy-in by focusing on organizational objectives and sharing ROI examples. It also discussed appointing a champion, measuring ROI through factors like time savings and reduced defects, and examples of how design improvements led to better outcomes for companies like Kiva and Fab. The webinar concluded with a Q&A section.
[Geek Up] - DIA workshop - User Experience: Bí quyết chuyển đổi số có thể bạn...GEEK Up
Workshop 1: User Experience - Bí quyết chuyển đổi số có thể bạn chưa nghĩ tới
- Hosted by: GEEK Up
- Moderator Mr Truong Bomi (COO at GEEK Up) and Speaker: Mr Hoang Nguyen (Co - founder and Design Coach at GEEK Up)
- Summary: Right approach to successful digital product Development - Begin with Customer - centered Design Approach.
UX STRAT Europe 2017: David Ruiz, "Developing a Multi-Channel Banking Experie...UX STRAT
UX STRAT Europe 2017 presentation by David Ruiz, Head of Design and CX, Orange Bank: "Developing a Multi-Channel Banking Experience for a Telecom Giant"
Design Thinking, Agile, DevOps - fuel the innovation deliveryYi Xu
This document discusses approaches to fuel innovation delivery through design thinking, agile, and DevOps. It provides an overview of each approach and how they can work together. Specifically:
- Design thinking focuses on understanding user needs and designing solutions to meet those needs. When paired with agile, it can increase and accelerate innovation.
- Agile provides benefits like visibility, adaptability, and risk reduction through practices like iterative development and continuous feedback. However, agile alone is not enough to sustain growth - design thinking is also needed.
- DevOps applies lean principles to software delivery to create continuous feedback loops with customers. It aims to get ideas into production fast, get users, and get feedback to continuously improve
Renee Jones presents several marketing work samples that demonstrate her skills in optimizing websites, campaigns, and collateral for business clients. The samples show how she improved lead generation, user experience, and sales by redesigning websites, campaigns, and collateral. For example, she increased website conversions from less than 1% to 4% for one client by improving navigation, value propositions, and information collection.
We focused on four key areas - Product, Process, People, and Technology - to find our lost mojo and transform our digital capabilities. For Product, we defined a mobile-first, video, data-driven, audio, and AI-focused strategy. For Process, we established an Agile product lifecycle and roadmapping process. For People, we attracted new talent and created high-performing delivery squads. For Technology, we introduced a flexible infrastructure to rapidly develop and deliver products. As a result, we released engaging digital products, established clear roadmaps, created a high-performing team, and built a scalable platform.
This document provides a summary of Stephen Aris's experience and services in user experience design, service design, and research. Over the past few years, he has led large-scale business transformation projects for clients in various industries, acting as the connection between business, customers, and technology teams. His work involves increasing revenue, efficiency and usability while reducing costs and risks. He employs a range of UX methods including user research, prototyping, and testing to help businesses solve problems and achieve their goals.
This document provides an overview of a technology company that aims to inspire business owners and innovate with new technologies. Their mission is to bring ideas to reality and change the world. They have worked with various industries and technologies. They offer client engagement models including hiring full-time developers. This provides benefits like improved quality, time to market, productivity, and cost reduction. They also offer fixed cost models with predictable timelines and outputs. The company has experienced growth since 2010 and developed many successful solutions for clients.
Ux & Why Your Business Needs It (3Leaf Consulting)Thomas Watkins
User experience (UX) design focuses on optimizing usability, enjoyment and task efficiency for customers. UX reduces development costs by catching problems early and increases revenue through higher conversion rates and customer retention. Case studies show how UX redesigns helped Walmart increase online visitors 214%, saved GE $30 million annually, and nearly doubled conversions for Bank of America's online enrollment. Implementing UX best practices from the start could have helped Airbnb avoid bankruptcy in its early stages. The document promotes 3Leaf Consulting's UX services which include research, iterative design, specifications and a style guide to streamline development.
Ved at indbygge teknologi direkte i produkter og services opstår nye muligheder for forretning og nye muligheder for at tilbyde kunderne ekstra værdi. Vi gennemgår, hvordan du identificerer relevante muligheder for din virksomhed - og hvordan du implementerer dem i praksis.
Tete Mensa-Annan, chefarkitekt, Microsoft
During this Morgenbooster, we will dive into the understanding of digital design systems, and why they have become increasingly popular.
What are they? How do they work? What will you gain from building one? And last, but not least we will take you through a couple of tangible experiences and journeys of building such a system.
Throughout the talk we will be sharing experiences from both a design and development perspective.
And hopefully we will all have the feeling of getting one step closer to a design system, which meets all the requirements in modern digital design. A system where all services, assets and communications are designed from one central place to evoke both emotions in a coherent brand experience and support the functional necessities of today’s dynamic business strategies.
HubSpire is a digital solutions agency comprised of project managers, UX/UI designers, developers, SEO/SEM specialists, and quality assurance managers. They work through a 7-step creative process beginning with defining strategic objectives and ending with final quality assurance and launch. They have successfully helped clients such as Taglor Inc. with the FLASHTAG social media app, LiveDish with their restaurant review and directory app, and The Room Ring with their roommate matching app.
User Experience is all about creating experiences for the users to ensure that they stay loyal to your brand. Here are the top reasons why you should invest in user experience.
This presentation was given in late 2018 to the Artiman Ventures portfolio of companies by Managing Partner, Bennett King. This presentation is an overview of the steps that startups can do to become more design-driven, keeping their customers at the center of the product design/development process.
Skybox Creative is an award-winning creative agency that delivers dynamic and organized solutions across concept and execution for clients. They work seamlessly with clients to deliver unparalleled results, whether launching a new brand, reinventing a company, or taking a business to a new level online. Skybox Creative offers a wide range of services including brand development, logo design, web design, development and more. They utilize the latest technologies and have experience across various platforms and systems. Past clients have been very satisfied with Skybox Creative's professionalism, precision, and ability to understand clients' needs and make ideas even better.
Senior UX Product Lead Design - Joeffrey Madid PortfolioJoeffrey Madid
Here are my key projects and works consolidated in my career experience as User Experience and Product Designer.
https://www.linkedin.com/in/creativezilla/
Design driven companies are outperforming their competition, but what does it mean to be design driven? Design driven companies are moving past just UX, UI and product and are using design thinking and design methods in everything from organization, to strategy, to sales operations. At Konrad+King we see the key to being design driven is to keep the customer involved in every decision. In this presentation we will talk about the things you can do to become a design-driven company and ways that you can bring the voice of the user in throughout the development process.
Omnichannel content strategy: A maturity modelInformaat
This document discusses omnichannel content strategy and customer experience. It introduces a maturity model for assessing an organization's omnichannel content strategy. The model has three layers - content, underlying architecture, and adequate organization - with facets assessed on a four-point scale. It can help analyze how well an organization's strategy supports excellent customer experiences across multiple channels by evaluating things like customer orientation of content, structure of content models, and consideration of customer journeys. The maturity model provides a way to simplify complexity and position content strategy in the design process.
Lean Startup Tools for Scrum Product OwnersTechWell
In just a few years, the Lean Startup movement has gained influence by promoting a powerful but simple agile product management toolset—one that complements agile software development approaches such as Scrum and kanban. Arlen Bankston explores the tools and techniques product owners at startup companies and others are employing today for project visioning, experimental design, evaluating new feature impact, prototyping, split testing, and gaining early customer feedback. He demonstrates tools like Google Analytics and reveals where to find and how to exploit "pirate metrics." With case studies, Arlen illustrates how these approaches have been applied on large and small projects. Because the Scrum Product Owner role is often oversimplified yet difficult to execute well, these techniques have been welcomed in organizations ranging from Silicon Valley startups to the US government and its contractors. Join Arlen and add your name to the list!
The document provides an overview of various web design, UI/UX design, presentation design, 3D modeling, software development, and marketing services offered by Athena Inc. It consists of brief descriptions of each service area, highlighting how the company's experts help clients achieve their goals through strategic, user-centered designs and solutions.
If you work with services, whether in technology, physical or human services, this talk will give you a high level understanding of the Service Design process and how you can use simple tools to find a problem worth solving, and solve it well.
Note: If you are an experienced service designer you may find the content fairly high level :)
This document provides information about DavidCutler.net, a marketing, business development, and technology consulting firm. It highlights the firm's focus areas of energy, clarity, commitment, and systems, design, and code thinking. It also lists selected clients and partners. The document describes services offered such as innovation delivery, ideation, prototyping, development, and scaling of digital products and platforms. Case studies and technology expertise are also mentioned.
This document contains the transcript from a presentation on UX in South Africa. It discusses:
1) The current state of UX in South Africa, with some organizations not understanding user needs or how to handle complexity.
2) How companies that use design strategically grow faster, and the need for growth in South Africa.
3) How the 684 attendees can help drive positive change through understanding what UX is and what needs to change.
4) Various aspects of UX like vision, strategy, interaction design and more. It emphasizes the importance of user research, prototyping and getting products in front of users.
Product designer is amalgamation of technology, computer science and management thus it is a very responsible post. If we see it from a business perspective then we find that a business is a giant structure as a whole and there are different aspects to it. A product designer is responsible for creating or making a product which is useful to users. He needs to take direction from the business and its goal along with his own creativity.
This document provides guidance on developing an effective product strategy in 10 steps. It begins with creating an ambitious product mission or vision. Next, it is important to understand customer needs and how they are evolving by conducting user research. You must also understand where your product fits within the broader value chain. Identifying how markets may change allows you to strategize for the future. Key performance indicators should then be developed based on product goals. Finally, initiatives are prioritized on the roadmap to work towards achieving the strategic goals. The overall process outlined aims to create a product strategy that delivers value to customers and meets business objectives.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Creating an Income Statement with Forecasts: A Simple Guide and Free Excel Te...Aurelien Domont, MBA
Income statement definition
An income statement is a financial statement that reports a company's financial performance over a specific accounting period. It is one of the three important financial statements used for reporting a company’s financial performance, the other two being the balance sheet and the cash flow statement. The income statement focuses on the revenue, and expenses reported by a company during a particular period. It provides valuable insights into a company’s operations, the efficiency of its management, underperforming sectors, and its performance relative to industry peers.
The income statement is also known as the profit and loss (P&L) statement or the statement of revenue and expense. It starts with the details of sales and then works down to compute net income and eventually earnings per share (EPS). The income statement does not differentiate between cash and non-cash receipts (sales in cash vs. sales on credit) or cash vs. non-cash payments/disbursements (purchases in cash vs. purchases on credit).
Key income statement items
Revenue is the total amount of money a company earns from its operations, usually from the sale of goods or services. For example, a car manufacturer’s revenue would be the total amount of money it earns from selling cars.
Cost of Goods Sold (COGS) represents the direct costs associated with producing or delivering the goods or services sold by a company. In the auto industry, COGS would include the cost of raw materials, labor, and other expenses directly related to manufacturing vehicles.
Gross Profit is calculated by subtracting the COGS from the revenue.
Selling, General, and Administrative (SG&A) expenses represents the costs associated with a company's non-production activities, such as sales, marketing, and administrative functions. In the auto industry, SG&A expenses would include salaries of sales personnel, advertising expenses, rent for office spaces, and other costs related to running the business.
Depreciation & Amortization: Depreciation refers to the systematic allocation of the cost of a tangible asset over its useful life. Amortization, on the other hand, is the process of spreading out the cost of an intangible asset over its useful life. In the auto industry, depreciation and amortization expenses would include the depreciation of manufacturing equipment, vehicles, and amortization of patents or trademarks.
Interest Expenses represents the costs associated with borrowing money or using credit facilities. Interest expenses are incurred when a company has outstanding debt or loans. In the auto industry, interest expenses would include interest paid on loans used to finance manufacturing facilities or purchase equipment.
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
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This document provides a summary of Stephen Aris's experience and services in user experience design, service design, and research. Over the past few years, he has led large-scale business transformation projects for clients in various industries, acting as the connection between business, customers, and technology teams. His work involves increasing revenue, efficiency and usability while reducing costs and risks. He employs a range of UX methods including user research, prototyping, and testing to help businesses solve problems and achieve their goals.
This document provides an overview of a technology company that aims to inspire business owners and innovate with new technologies. Their mission is to bring ideas to reality and change the world. They have worked with various industries and technologies. They offer client engagement models including hiring full-time developers. This provides benefits like improved quality, time to market, productivity, and cost reduction. They also offer fixed cost models with predictable timelines and outputs. The company has experienced growth since 2010 and developed many successful solutions for clients.
Ux & Why Your Business Needs It (3Leaf Consulting)Thomas Watkins
User experience (UX) design focuses on optimizing usability, enjoyment and task efficiency for customers. UX reduces development costs by catching problems early and increases revenue through higher conversion rates and customer retention. Case studies show how UX redesigns helped Walmart increase online visitors 214%, saved GE $30 million annually, and nearly doubled conversions for Bank of America's online enrollment. Implementing UX best practices from the start could have helped Airbnb avoid bankruptcy in its early stages. The document promotes 3Leaf Consulting's UX services which include research, iterative design, specifications and a style guide to streamline development.
Ved at indbygge teknologi direkte i produkter og services opstår nye muligheder for forretning og nye muligheder for at tilbyde kunderne ekstra værdi. Vi gennemgår, hvordan du identificerer relevante muligheder for din virksomhed - og hvordan du implementerer dem i praksis.
Tete Mensa-Annan, chefarkitekt, Microsoft
During this Morgenbooster, we will dive into the understanding of digital design systems, and why they have become increasingly popular.
What are they? How do they work? What will you gain from building one? And last, but not least we will take you through a couple of tangible experiences and journeys of building such a system.
Throughout the talk we will be sharing experiences from both a design and development perspective.
And hopefully we will all have the feeling of getting one step closer to a design system, which meets all the requirements in modern digital design. A system where all services, assets and communications are designed from one central place to evoke both emotions in a coherent brand experience and support the functional necessities of today’s dynamic business strategies.
HubSpire is a digital solutions agency comprised of project managers, UX/UI designers, developers, SEO/SEM specialists, and quality assurance managers. They work through a 7-step creative process beginning with defining strategic objectives and ending with final quality assurance and launch. They have successfully helped clients such as Taglor Inc. with the FLASHTAG social media app, LiveDish with their restaurant review and directory app, and The Room Ring with their roommate matching app.
User Experience is all about creating experiences for the users to ensure that they stay loyal to your brand. Here are the top reasons why you should invest in user experience.
This presentation was given in late 2018 to the Artiman Ventures portfolio of companies by Managing Partner, Bennett King. This presentation is an overview of the steps that startups can do to become more design-driven, keeping their customers at the center of the product design/development process.
Skybox Creative is an award-winning creative agency that delivers dynamic and organized solutions across concept and execution for clients. They work seamlessly with clients to deliver unparalleled results, whether launching a new brand, reinventing a company, or taking a business to a new level online. Skybox Creative offers a wide range of services including brand development, logo design, web design, development and more. They utilize the latest technologies and have experience across various platforms and systems. Past clients have been very satisfied with Skybox Creative's professionalism, precision, and ability to understand clients' needs and make ideas even better.
Senior UX Product Lead Design - Joeffrey Madid PortfolioJoeffrey Madid
Here are my key projects and works consolidated in my career experience as User Experience and Product Designer.
https://www.linkedin.com/in/creativezilla/
Design driven companies are outperforming their competition, but what does it mean to be design driven? Design driven companies are moving past just UX, UI and product and are using design thinking and design methods in everything from organization, to strategy, to sales operations. At Konrad+King we see the key to being design driven is to keep the customer involved in every decision. In this presentation we will talk about the things you can do to become a design-driven company and ways that you can bring the voice of the user in throughout the development process.
Omnichannel content strategy: A maturity modelInformaat
This document discusses omnichannel content strategy and customer experience. It introduces a maturity model for assessing an organization's omnichannel content strategy. The model has three layers - content, underlying architecture, and adequate organization - with facets assessed on a four-point scale. It can help analyze how well an organization's strategy supports excellent customer experiences across multiple channels by evaluating things like customer orientation of content, structure of content models, and consideration of customer journeys. The maturity model provides a way to simplify complexity and position content strategy in the design process.
Lean Startup Tools for Scrum Product OwnersTechWell
In just a few years, the Lean Startup movement has gained influence by promoting a powerful but simple agile product management toolset—one that complements agile software development approaches such as Scrum and kanban. Arlen Bankston explores the tools and techniques product owners at startup companies and others are employing today for project visioning, experimental design, evaluating new feature impact, prototyping, split testing, and gaining early customer feedback. He demonstrates tools like Google Analytics and reveals where to find and how to exploit "pirate metrics." With case studies, Arlen illustrates how these approaches have been applied on large and small projects. Because the Scrum Product Owner role is often oversimplified yet difficult to execute well, these techniques have been welcomed in organizations ranging from Silicon Valley startups to the US government and its contractors. Join Arlen and add your name to the list!
The document provides an overview of various web design, UI/UX design, presentation design, 3D modeling, software development, and marketing services offered by Athena Inc. It consists of brief descriptions of each service area, highlighting how the company's experts help clients achieve their goals through strategic, user-centered designs and solutions.
If you work with services, whether in technology, physical or human services, this talk will give you a high level understanding of the Service Design process and how you can use simple tools to find a problem worth solving, and solve it well.
Note: If you are an experienced service designer you may find the content fairly high level :)
This document provides information about DavidCutler.net, a marketing, business development, and technology consulting firm. It highlights the firm's focus areas of energy, clarity, commitment, and systems, design, and code thinking. It also lists selected clients and partners. The document describes services offered such as innovation delivery, ideation, prototyping, development, and scaling of digital products and platforms. Case studies and technology expertise are also mentioned.
This document contains the transcript from a presentation on UX in South Africa. It discusses:
1) The current state of UX in South Africa, with some organizations not understanding user needs or how to handle complexity.
2) How companies that use design strategically grow faster, and the need for growth in South Africa.
3) How the 684 attendees can help drive positive change through understanding what UX is and what needs to change.
4) Various aspects of UX like vision, strategy, interaction design and more. It emphasizes the importance of user research, prototyping and getting products in front of users.
Product designer is amalgamation of technology, computer science and management thus it is a very responsible post. If we see it from a business perspective then we find that a business is a giant structure as a whole and there are different aspects to it. A product designer is responsible for creating or making a product which is useful to users. He needs to take direction from the business and its goal along with his own creativity.
This document provides guidance on developing an effective product strategy in 10 steps. It begins with creating an ambitious product mission or vision. Next, it is important to understand customer needs and how they are evolving by conducting user research. You must also understand where your product fits within the broader value chain. Identifying how markets may change allows you to strategize for the future. Key performance indicators should then be developed based on product goals. Finally, initiatives are prioritized on the roadmap to work towards achieving the strategic goals. The overall process outlined aims to create a product strategy that delivers value to customers and meets business objectives.
Ähnlich wie Customer Experience Strategy & Design Thinking Toolkit (20)
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Creating an Income Statement with Forecasts: A Simple Guide and Free Excel Te...Aurelien Domont, MBA
Income statement definition
An income statement is a financial statement that reports a company's financial performance over a specific accounting period. It is one of the three important financial statements used for reporting a company’s financial performance, the other two being the balance sheet and the cash flow statement. The income statement focuses on the revenue, and expenses reported by a company during a particular period. It provides valuable insights into a company’s operations, the efficiency of its management, underperforming sectors, and its performance relative to industry peers.
The income statement is also known as the profit and loss (P&L) statement or the statement of revenue and expense. It starts with the details of sales and then works down to compute net income and eventually earnings per share (EPS). The income statement does not differentiate between cash and non-cash receipts (sales in cash vs. sales on credit) or cash vs. non-cash payments/disbursements (purchases in cash vs. purchases on credit).
Key income statement items
Revenue is the total amount of money a company earns from its operations, usually from the sale of goods or services. For example, a car manufacturer’s revenue would be the total amount of money it earns from selling cars.
Cost of Goods Sold (COGS) represents the direct costs associated with producing or delivering the goods or services sold by a company. In the auto industry, COGS would include the cost of raw materials, labor, and other expenses directly related to manufacturing vehicles.
Gross Profit is calculated by subtracting the COGS from the revenue.
Selling, General, and Administrative (SG&A) expenses represents the costs associated with a company's non-production activities, such as sales, marketing, and administrative functions. In the auto industry, SG&A expenses would include salaries of sales personnel, advertising expenses, rent for office spaces, and other costs related to running the business.
Depreciation & Amortization: Depreciation refers to the systematic allocation of the cost of a tangible asset over its useful life. Amortization, on the other hand, is the process of spreading out the cost of an intangible asset over its useful life. In the auto industry, depreciation and amortization expenses would include the depreciation of manufacturing equipment, vehicles, and amortization of patents or trademarks.
Interest Expenses represents the costs associated with borrowing money or using credit facilities. Interest expenses are incurred when a company has outstanding debt or loans. In the auto industry, interest expenses would include interest paid on loans used to finance manufacturing facilities or purchase equipment.
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
GE McKinsey Matrix: Easily prioritize investments among your Business Units o...Aurelien Domont, MBA
Description
The GE-McKinsey Matrix is a portfolio management tool that helps corporations prioritize investments among their business units. It provides guidance on whether to invest, protect, harvest, or divest from a business unit based on its market attractiveness and competitive strength. The matrix is useful for corporations with a large portfolio of strategic business units.
The GE-McKinsey Matrix was developed in the 1970s by General Electric in collaboration with McKinsey & Company. The matrix compares groups of products with their competitive power and market attractiveness. The portfolios themselves are comprised of the full suite of products or services that a business offers to the market. The matrix allows a large, decentralized company to determine where best to invest its cash by judging each strategic business unit according to whether it will do well in the future. The GE-McKinsey Matrix is fundamentally a portfolio analysis that helps corporations make strategic decisions on a corporate level.
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
How to define your Product/Market Growth Strategy with the Ansoff Growth Matr...Aurelien Domont, MBA
Ansoff Growth Matrix Purpose
The Ansoff Growth Matrix, also called Product/Market Growth Matrix, will help you outline the different strategies a company can use to increase market share or introduce a new product.
Description
The Ansoff Matrix was developed by H. Igor Ansoff and first published in the Harvard Business Review in 1957, in an article titled "Strategies for Diversification." It has given generations of marketers and business leaders a quick and simple way to think about the risks of growth. Sometimes called the Product/Market Expansion Grid, the Matrix assists top executives to consider 4 key strategic growth options and their respective risk.
The idea is that each time you move into a new quadrant (horizontally or vertically), risk increases.
Market Penetration is the safest of the four options. Here, you focus on expanding sales of your existing product in your existing market: you know the product works, and the market holds few surprises for you.
With Market Development, you're putting an existing product into an entirely new market. You can do this by finding a new use for the product, or by adding new features or benefits to it.
Product Development is slightly riskier than Market Penetration, because you're introducing a new product into your existing market.
Diversification is the riskiest of the four options, because you're introducing a new, unproven product into an entirely new market that you may not fully understand.
Real-life Example
A popular example of market penetration is Coca-Cola. The company has been able to increase its sales by introducing new packaging sizes, expanding its distribution channels, and increasing its marketing efforts.
A good example of market development is Apple. The company has been able to expand its market by introducing its products to new countries and regions.
An example of diversification is Amazon. The company started as an online bookstore but has since diversified into other areas such as cloud computing, streaming services, and smart home devices.
A well-known example of product development is Tesla. The company has been able to introduce new products such as the Model S, Model X, and Model 3.
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
This Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants specialized in Supply Chain Management, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Supply Chain Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to improve your skills and the supply chain capability of your organization. Build success stories such as Walmart, Amazon and Zara who all gain a competitive advantage through supply chain improvements.
This Powerpoint presentation is only a small preview of our Toolkit.
You can download the entire Toolkit in Powerpoint and Excel at www.domontconsulting.com
This Digital Transformation Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 3,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization.
This Powerpoint presentation is only a small preview of our Toolkit.
You can download the entire Toolkit in Powerpoint and Excel at www.domontconsulting.com
This Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants specialized in Data Analytics. It includes all the Frameworks, Best Practices & Templates required to design and implement a robust data analytics strategy, and build a data-driven organization that relies on data to make informed decisions, optimize processes, identify trends, and drive overall performance. Build a success story such as Netflix who positioned itself as a leader in the streaming industry by leveraging data-driven insights.
This Powerpoint presentation is only a small preview of our Toolkit.
You can download the entire Toolkit in Powerpoint and Excel at www.domontconsulting.com
Warren Buffet Value Investing Strategy Toolkit and Excel TemplatesAurelien Domont, MBA
This Toolkit was created by former JP Morgan Investment Bankers, and McKinsey & Deloitte Consultants, after more than 3,000 hours of work studying Warren Buffet. It includes all the Frameworks, Best Practices, Templates and Excel Tools required to define and implement Warren Buffet’s value investing strategy step by step. Outperform the market by simply investing in good or great companies, fairly or undervalued, and perfectly understood.
This Powerpoint presentation is only a small preview of our Toolkit.
You can download the entire Toolkit in Powerpoint and Excel at www.domontconsulting.com
This Toolkit was created by ex-McKinsey, Deloitte and BCG Consultants and Entrepreneurs, after more than 4,000 hours of work. It is considered the world's best & most comprehensive Entrepreneurship Toolkit. It includes all the Frameworks, Tools & Templates required to build, run and scale your own Business and excel as an Entrepreneur.
This Powerpoint presentation is only a small preview of our Toolkit.
You can download the entire Toolkit in Powerpoint and Excel at www.domontconsulting.com
Financial Modeling, Planning & Analysis Toolkit and TemplatesAurelien Domont, MBA
This Toolkit was created by ex-JP Morgan Investment Bankers, and McKinsey & Deloitte Consultants, after more than 4,000 hours of work. It includes all the Frameworks, Best Practices & Templates required to build strong Financial Modeling, Planning & Analysis capabilities within your organization. Build a success story such as Apple and Google, who gained a competitive advantage by mastering Financial Modeling, Planning & Analysis.
This Powerpoint presentation is only a small preview of our Toolkit.
You can download the entire Toolkit in Powerpoint and Excel at www.domontconsulting.com
Leadership Development Toolkit: Templates, Training and Program FrameworkAurelien Domont, MBA
This Toolkit was created by ex-McKinsey, Deloitte & BCG Management Consultants specialized in Leadership Development. It will help you (I) Resolve complex problems, (II) Present with impact, (III) Communicate effectively, (IV) Negotiate effectively, (V) Manage your time, (VI) Manage your team, (VII) Manage your stakeholders, (VIII) Facilitate meetings and workshops, and (IX) Define your personal mission, goals and values. This Toolkit was used to train the leadership team and the managers of multiple Fortune Global 1000 firms.
This Powerpoint presentation is only a small preview of our Toolkit.
You can download the entire Toolkit in Powerpoint and Excel at www.domontconsulting.com
This Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants specialized in Lean Six Sigma. It includes all the Frameworks, Best Practices & Templates required to adopt and implement Lean 6 Sigma within your organization using the world-class DMAIC approach. Build success stories such as Motorola who saved over $16 billion in costs and increased customer satisfaction by 15% using Lean 6 Sigma.
This Toolkit in PowerPoint and Excel includes frameworks, tools, templates, tutorials, real-life examples, best practices, and video training.
This Powerpoint presentation is only a small preview of our Toolkit.
You can download the entire Toolkit in Powerpoint and Excel at www.domontconsulting.com
Risk Management Toolkit: Strategy, Framework and Best PracticesAurelien Domont, MBA
This Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants. It will help you define your risk management strategy, and easily identify, assess, prioritize and mitigate the key risks & issues of your project or company. It includes all the Frameworks, Tools & Templates to help your increase your risk management skills and the risk management capability of your company.
vThis Powerpoint presentation is only a small preview of our Toolkit.
You can download the entire Toolkit in Powerpoint and Excel at www.domontconsulting.com
This Toolkit was created by ex-McKinsey, Havas & Deloitte consultants specialized in Sales, Marketing and Communication. It is considered the world's best & most comprehensive Sales, Marketing and Communication Toolkit. It includes all the Frameworks, Best Practices & Templates required to design and implement a robust Sales, Marketing and Communication strategy.
This Powerpoint presentation is only a small preview of our Toolkit.
You can download the entire Toolkit in Powerpoint and Excel at www.domontconsulting.com.
This Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants after 3,000+ hours of work. It shares our combined 100+ years of experience advising executive teams around the world. It includes all the Frameworks, Best Practices & Templates required to improve the “HR and Talent Management” function of your organization, and help you attract, develop and retain top talent.
This Powerpoint presentation is only a small preview of our Toolkit.
You can download the entire Toolkit in Powerpoint and Excel at www.domontconsulting.com.
This Toolkit includes frameworks, tools, templates, tutorials, real-life examples, best practices, and video training to help you:
-Define and Implement your HR and Talent Management Strategy: (1) Summary of the Corporate and Business Strategy, (2) HR Analysis, (3) HR and Talent Management Capability Maturity Model, (4) Current State And Target State, (5) HR and Talent Management Mission, Vision & Values, (6) Strategic Objectives & KPIs to Reach our Vision, (7) Team & Budget, (8) Guiding Principles
-Define the 10 Pillars required to reach your HR and Talent Management Strategic Objectives: (1) Capability Management, (2) Structure & Governance, (3) Culture, (4) Competency Management, (5) Recruitment, (6) Talent Development, (7) Mentoring, (8) Performance Management, (9) Reward and Recognition, (10) Reassignment & Termination
-List your Potential Initiatives for each pillar
-Create your Business Cases and Financial Models to Assess your List of Potential Initiatives
Prioritize, Plan and Implement your Projects: (1) Project Prioritization, (2) Business Roadmap, (3) Governance, (4) Dashboards, (5) Project Implementation: Agile Methodology, Design Thinking and Traditional Methodology, (6) Continuous Improvement (7) Post Projects Evaluation and Lessons Learnt, (8) Post Strategy Evaluation and Lessons Learnt
-Define and implement your change management strategy and internal communication strategy: (1) Change management strategy, (2) Change management plans, (3) Implementation, tracking and progress management, (4) Effective communication
-Engage your stakeholders effectively: (1) Stakeholder analysis, (2) Stakeholder engagement strategy, (3) Stakeholder engagement detailed plan
This Toolkit was created after 4,000+ hours of work by ex-McKinsey, Deloitte & BCG Consultants. It is considered the world's best & most comprehensive Program, Project and Change Management Toolkit. It includes all the Frameworks, Tools & Templates required to improve the Capability of your organization & excel as a Program Director, Project Manager or Change Manager.
This Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.domontconsulting.com
This Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants after more than 4,000 hours of work. It summarizes our combined 100+ years of experience advising executive teams around the world. And it includes all the Frameworks, Best Practices & Templates required to successfully implement an operating model and organization design initiative, and make your strategy happen.
This Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.domontconsulting.com
The Operating Model and Organization Design Toolkit includes frameworks, tools, templates, tutorials, real-life examples, video training, and best practices to help you:
-Make your strategy happen and boost your company’s performance
Successfully implement an operating model and organization design initiative with our simple and comprehensive 7-phase approach
-(I) Carry out your business case for change: (1) Situation, key challenge and proposed solution, (2) Project objectives and key performance indicators (KPIs), (3) Project scope, approach and team, (4) Key activities and deliverables, (5) Strategic alignment, (6) Value: project initial investment, project costs, additional revenue generated, cost savings, cash flows and net present value, (7) Ease of implementation
-(II) Define your operating model and organization design: (1) Capability management, (2) Structure and governance, (3) Culture, (4) Talent management, (5) Processes, (6) Technology, (6) Culture
-(III) List your potential initiatives for each pillar
-(IV) Create your business cases and financial models to assess potential initiatives
-(V) Prioritize, plan and implement your projects: (1) Project prioritization, (2) Business roadmap, (3) Governance, (4) Dashboards, (5) Project implementation: agile methodology, design thinking and traditional methodology, (6) Continuous improvement (7) Post projects evaluation and lessons learnt, (8) Post program evaluation and lessons learnt
-(VI) Define and implement your change management strategy and internal communication strategy: (1) Change management strategy, (2) Change management plans, (3) Implementation, tracking and progress management, (4) Effective communication
-(VII) Engage your stakeholders effectively: (1) Stakeholder analysis, (2) Stakeholder engagement strategy, (3) Stakeholder engagement detailed plan
Post Merger Integration Toolkit - Frameworks, Best Practices and TemplatesAurelien Domont, MBA
This Post Merger Integration Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 3000 hours of work. It is considered the world's best & most comprehensive Post Merger Integration Toolkit. It includes all the Frameworks, Best Practices & Templates required to increase the value creation of your Mergers & Acquisitions.
This Slideshare Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.domontconsulting.com
This M&A Toolkit was created by former JP Morgan Investment Bankers, and McKinsey & Deloitte Consultants, after more than 4,000 hours of work. It is considered the world's best & most comprehensive Mergers and Acquisitions Toolkit. It includes all the Frameworks, Best Practices & Templates required to improve the M&A capability of your organization and boost your personal career.
This Slideshare Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.domontconsulting.com
This Management Consulting Toolkit was created by ex-McKinsey, Deloitte & BCG Consultants, after 4,000+ hours of work. It is considered the world's best & most comprehensive Management Consulting Toolkit. It includes all the Frameworks, Best Practices & Templates required to launch a management consulting practice and excel as a Management Consultant.
This Slideshare Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.domontconsulting.com.
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
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Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
Starting a business is like embarking on an unpredictable adventure. It’s a journey filled with highs and lows, victories and defeats. But what if I told you that those setbacks and failures could be the very stepping stones that lead you to fortune? Let’s explore how resilience, adaptability, and strategic thinking can transform adversity into opportunity.
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Neil Horowitz
On episode 272 of the Digital and Social Media Sports Podcast, Neil chatted with Brian Fitzsimmons, Director of Licensing and Business Development for Barstool Sports.
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Know what your zodiac sign says about your taste in food! Explore how the 12 zodiac signs influence your culinary preferences with insights from MyPandit. Dive into astrology and flavors!
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Profiles of Iconic Fashion Personalities.pdfTTop Threads
The fashion industry is dynamic and ever-changing, continuously sculpted by trailblazing visionaries who challenge norms and redefine beauty. This document delves into the profiles of some of the most iconic fashion personalities whose impact has left a lasting impression on the industry. From timeless designers to modern-day influencers, each individual has uniquely woven their thread into the rich fabric of fashion history, contributing to its ongoing evolution.
3. Introduction
• This Toolkit was created by ex-McKinsey, Deloitte and BCG Management
Consultants after 3,000+ hours of work. It includes all the Frameworks, Best
Practices & Templates required to define a world-class Customer Experience
Strategy and adopt a Design Thinking approach within your organization. By
combining a robust customer experience strategy with a design thinking
approach, Netflix was able to revolutionize the movie industry, and Airbnb doubled
its revenue within a week.
• Join the 200,000+ Executives, Consultants & Entrepreneurs who are already
leveraging our Management Consulting Toolkits to improve the performance of
their organization and boost their own career.
• If you have any questions, send us an email at
support@domontconsulting.com and one of our ex-McKinsey, Deloitte & BCG
Management Consultants will get back to you within 2 business days.
Aurelien Domont
Management Consultant
Domont Consulting Managing Director
Domont Consulting 3
4. Customer experience is increasingly becoming a top priority for
companies, as it helps improve business performance
10-20%
Improvement in customer
satisfaction
10-15%
Increase in sales
conversion
20-50%
Lower cost to
serve
Source: Customer experience | McKinsey & Company Domont Consulting 4
5. Design Thinking is the #1 approach used by Fortune 100 companies to
improve customer experience
Design thinking is a creative problem-solving approach focused on what the end user really
needs. According to CB Insights, 42% of startups fail because there is no market for the product that
they create, that’s why it’s critical to start with customer/user needs first before jumping into the
solutioning. Design thinking is fundamental for delivering breakthrough innovation and meeting
customer needs.
Design thinking is a mindset. it requires a deep desire to understand the needs of users for whom
the product or process is being created and persistence to keep questioning assumptions, problem
statements and implications.
The origins of design thinking go back to 1960s, when Herbery Simons published a book “The
Sciences of Artificial”, where he mentioned that design could be a "way of thinking“. Design
thinking is certainly not a new methodology, but nowadays it has many applications that go beyond
original product development, and serve as foundation for building innovative capabilities within the
organization.
Domont Consulting 5
6. Success stories of companies combining a robust customer
experience strategy with a design thinking approach
Airbnb's success can be attributed to its robust customer experience strategy and design thinking approach. By deeply
understanding the needs and pain points of both hosts and guests, Airbnb revolutionized the travel experience. Through
extensive user research and iterative design processes, they created user-friendly platforms, personalized recommendations,
and streamlined booking processes. This customer-centric approach helped Airbnb become a leading platform for unique travel
experiences.
Design thinking played a pivotal role in Airbnb's strategy. They engaged in empathetic research, conducting interviews and
observations to gain profound insights into user needs and motivations. This informed their decision-making process and
shaped their solutions.
By embracing an iterative design process, Airbnb rapidly prototyped and tested their offerings, gathering feedback from hosts
and guests. This agile approach allowed them to learn, adapt, and continually improve their platform and services based on
real-time user input.
The result was a seamless and user-friendly platform that facilitated connections between hosts and guests, fostering a sense
of community. Airbnb disrupted the industry by tapping into the sharing economy and providing alternative accommodations that
catered to diverse traveler preferences.
Airbnb's success story exemplifies the power of combining a robust customer experience strategy with a design thinking
approach.
Domont Consulting 6
7. Success stories of companies combining a robust customer
experience strategy with a design thinking approach
Netflix, the popular streaming platform, has achieved significant success by adopting a robust customer experience strategy
rooted in design thinking principles. By deeply understanding user needs and continually iterating on their offerings, Netflix has
transformed the way people consume entertainment.
At the heart of Netflix's customer experience strategy is a strong emphasis on personalization. Through data-driven insights and
extensive user research, Netflix gathers information on user preferences, viewing habits, and feedback. This deep
understanding of individual tastes and preferences allows Netflix to curate personalized recommendations and tailor the content
offered to each user.
Netflix's design thinking approach involves rapid prototyping and continuous testing. They experiment with different user
interfaces, content layouts, and features to optimize the viewing experience. By gathering user feedback and analyzing data,
Netflix continually refines their platform to meet evolving customer expectations.
Another notable aspect of Netflix's customer experience strategy is their commitment to seamless access and convenience.
They prioritize ease of use, allowing users to stream content across multiple devices and providing features like offline
downloads. By reducing friction in the user experience, Netflix aims to create a hassle-free and enjoyable entertainment
platform.
combining a robust customer experience strategy with a design thinking approach, Netflix has become a global leader in the
streaming industry. Their ability to anticipate user needs, offer a vast library of content, and deliver a seamless viewing
experience has cultivated a loyal customer base and established Netflix as a household name in entertainment.
Domont Consulting 7
8. Our tier-1 consultants created a Customer Experience Strategy & Design
Thinking Toolkit to help you create your own success stories
Frameworks
Tools
Templates
Step-by-step
Tutorials
Video Training
Real-life
Examples
Best Practices
Advice from
tier-1
Management
Consultants
What’s inside the Toolkit? Who created the Toolkit?
The Toolkit was created by former McKinsey, Deloitte & BCG
management consultants.
Number of professionals leveraging our Toolkits
There are 200,000+ Executives, Consultants &
Entrepreneurs leveraging our Toolkits to improve the
performance of their organization.
Trusted by small and large organizations
Domont Consulting 8
9. Our Toolkit will help you fulfill multiple objectives
The Customer Experience Strategy & Design Thinking Toolkit includes frameworks, tools, templates, tutorials, real-life examples,
video training, and best practices to help you:
• Define and implement a robust customer experience strategy: (1) Summary of the corporate & business strategy, (2) Current & target
customer experience maturity levels, (3) Customer experience vision, mission & values, (4) Strategic objectives & KPIs to reach our vision,
(5) Customer segments & customer journeys, (6) Initiative prioritization & business roadmap
• Adopt and implement a Design Thinking approach within your organization using the 5 phases: (I) Empathize, (II) Define, (III)
Ideate, (IV) Prototype, (V) Test
• (I) Gain an empathic understanding of your users: (1) Project canvas, (2) Stakeholder management, (3) Research plan, (4) Desktop
research, (5) User interviews, (6) Focus groups, (7) Shadowing, (8) DILO, (9) Contextual inquiry, (10) Diary study, (11) Ethnographic
research, (12) Emotional response cards, (13) Surveys, (14) Expert interviews, (15) Service safari
• (II) Define the key problem to solve: (1) Customer journey, (2) User personas, (3) Empathy map, (4) Five whys, (5) Five WH questions,
(6) Affinity mapping, (7) Card sorting, (8) Landscape review, (9) Problem statement, (10) Value proposition
• (III) Generate a range of ideas to solve the problem: (1) Define success, (2) Ideation constraints, (3) “How might we” questions, (4)
Ideation workshop, (5) Brainstorming, (6) Mind mapping, (7) Sketching, (8) Crazy 8s, (9) Design sprint, (10) NABC, (11) Idea evaluation
• (IV) Build prototypes for a range of our ideas: (1) Sketching, (2) Storyboarding, (3) Low-fidelity prototyping, (4) Co-creation workshops,
(5) High-fidelity prototyping, (6) Role-playing, (7) Proof of concept, (8) Minimum viable product
• (V) Return to the users for feedback: (1) Testing sheet, (2) Heuristic evaluation, (3) Usability testing, (4) Accessibility testing, (5) A/B
testing, (6) Eye tracking, (7) Heatmaps, (8) Performance testing, (9) Feedback capture grid
• Build a success stories such as Netflix who was able to revolutionize the movie industry, and Airbnb who was able to double its
revenue within a week by combining a robust customer experience strategy with a design thinking approach
Domont Consulting 9
10. The Toolkit includes 2 sections that we have built and refined over the past
20 years through constant trial and error
II. Design Thinking Process to implement our Initiatives
1. Empathize 3. Ideate 4. Protype
2. Define 5. Test
Gain an empathic
understanding of our users
Define the key problem we
are trying to solve
Generate a range of ideas
to solve the problem
Build prototypes for a
range of our ideas
Return to our users for
feedback
Objective
Activities
1. Customer journey
2. User personas
3. Empathy map
4. Five whys
5. Five WH questions
6. Affinity mapping
7. Card sorting
8. Landscape review
9. Problem statement
10.Value proposition
1. Define success
2. Ideation constraints
3. “How might we” questions
4. Ideation workshop
5. Brainstorming
6. Mind mapping
7. Sketching
8. Crazy 8s
9. Design sprint
10.NABC
11.Idea evaluation
1. Sketching
2. Storyboarding
3. Low-fidelity prototyping
4. Co-creation workshops
5. High-fidelity prototyping
6. Role-playing
7. Proof of concept
8. Minimum viable product
1. Testing sheet
2. Heuristic evaluation
3. Usability testing
4. Accessibility testing
5. A/B testing
6. Eye tracking
7. Heatmaps
8. Performance testing
9. Feedback capture grid
I. Customer Experience Strategy
Summary of the
Corporate & Business
Strategy
Current & Target
Customer Experience
Maturity Levels
Customer Experience
Vision, Mission &
Values
Strategic Objectives
& KPIs to reach our
Vision
Customer
Experience Team &
Budget
Initiative
Prioritization &
Business Roadmap
Customer Segments
& Customer
Journeys
1. Project canvas
2. Stakeholder management
3. Research plan
4. Desktop research
5. User interviews
6. Focus groups
7. Shadowing
8. DILO (day in the life of)
9. Contextual inquiry
10.Diary study
11.Ethnographic research
12.Emotional response cards
13.Surveys
14.Expert interviews
15.Service safari
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11. Small preview of the section “I. Customer Experience
Strategy”
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12. Small preview of the section “II. Design Thinking Process”
Phase 1 - Empathize
Domont Consulting 12
13. Small preview of the section “I. Design Thinking Process”
Phase 2 - Define
Domont Consulting 13
14. Small preview of the section “I. Design Thinking Process”
Phase 3, 4 and 5: Ideate, Protype, and Test
Domont Consulting 14
15. The Toolkit includes multiple PowerPoint slides, Excel sheets and Video
training that you can download on your device immediately after purchase
*Please note that the number of Powerpoint slides and Excel sheets listed is the number of unique slides and sheets. For example, a Powerpoint slide
that has been duplicated to facilitate our clients’ understanding only counts for one slide
350 editable PowerPoint slides*
14 Excel sheets*
30 minutes of Video training
1. Overview and Approach
2. Customer Experience Strategy
3. Business Case and Financial Model
4. Design Thinking
5. Empathize
6. Define
7. Ideate
8. Prototype
9. Test
Domont Consulting 15
16. Our Management Consulting Toolkits include 9 key benefits
Improve the growth & efficiency
of your organization by leveraging
Management Consulting Toolkits
created by ex-McKinsey, Deloitte &
BCG Consultants.
Make a great investment for your
career & organization. It cost us
US$8M+ over the past 10 years to
create all our Toolkits. Get them for
a fraction of this cost.
Get a competitive advantage. It’s
like hiring Management Consultants
to create all the practical
Frameworks, Tools & Templates you
need.
Get the job done quicker and
never start from scratch again with
our ready-made and fully editable
Frameworks, Tools & Templates in
Powerpoint & Excel.
Improve the capabilities of your
organization by learning how the
Fortune 100 and Global Consulting
Firms do it.
Get free support and advice from
our ex-McKinsey, Deloitte & BCG
Management Consultants.
Decrease your costs. Hiring tier-1
Consultants for a project would cost
you $300k+. Way more expensive
than our Toolkits, which will last you
a lifetime!
Become your organization’s
subject matter expert and impress
your stakeholders with world-class
approaches to resolve common
business problems.
Don't reinvent the wheel. We have
already worked 30,000+ hours over
the past 10 years to create all the
Management Consulting Toolkits
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17. What our clients say about our Toolkits
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18. Join 200,000+ Executives, Consultants & Entrepreneurs leveraging our
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Trusted by small and large organizations Customer satisfaction
Number of countries leveraging our Toolkits
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Number of professionals
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200,000+
4.8
Daily rate of our ex-McKinsey,
Deloitte and BCG Management
Consultants
$3k-$4k
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19. Interested in more than 1 Toolkit? Access all our Toolkits for half the price
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20. Need additional help? Send us a brief and we’ll find you the right talent
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