This document discusses citizen happiness and how governments and businesses can promote it. It outlines some key building blocks of happiness, including autonomy, competence, relatedness, and self-esteem. Barriers to happiness are also examined, such as fear, confusion, loneliness, and lack of control. The document suggests that in order to promote happiness, these barriers must be addressed or intervened on. It notes that how this relates to businesses and governments will be explored after lunch, and how web 2.0 technologies can be leveraged to create environments that foster happiness.