This document discusses workstation design and facilities planning in the hospitality industry. It begins by outlining the objectives of understanding the role and functions of workstations. It then describes the general divisions of front of house and back of house areas. The importance of ergonomics in workspaces is discussed in terms of promoting safety, productivity and reducing costs. Key factors in determining layout and design include versatility, ease of movement, safety and accommodation. Major sectors of the industry like accommodation, food and beverage, travel and tourism and entertainment are outlined. Finally, general classifications of workstations like concierge areas, kitchens, bars and laundries are described.