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How A Remarkable Customer Experience Can Be Your Best Marketing

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Utah Digital Marketing Collective
Utah Digital Marketing Collective

Dan Gingiss Utah Digital Marketing Conference 2019 Learn more at: utahdmc.org In this fun and engaging session, you will learn why there’s no such thing as an “offline” experience anymore, simple and inexpensive ways that companies can improve customer experience to create raving fans, and why your customers crave 1-to-1 engagement – especially in social media. You’ll see dozens of real-life examples of companies using customer experience to make the brand lovers louder than the haters, and you’ll leave inspired to do the same for your own customers.

Marketing
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www.dangingiss.com @dgingiss How A Remarkable Customer Experience Can Be Your Best Marketing GET PEOPLE TALKING POSITIVELY ABOUT YOUR BRAND. Dan Gingiss Chief Experience Officer, Winning Customer Experience LLC.
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss Wow! Look at this bold page to make an impact ☺ ‘GOING VIRAL’ Strategy. The www.dangingiss.com @dgingiss
www.dangingiss.com @dgingiss BETTER A www.dangingiss.com @dgingiss Approach.
www.dangingiss.com @dgingisswww.dangingiss.com What gets shared. “Meh” Positive Customer Experiences Negative Customer Experiences
www.dangingiss.com @dgingisswww.dangingiss.com What could get shared. Source: The Sitel Group Consumers who say they would post a negative review online after a bad experience. Consumers who say they would post a positive review online or on social media after a good experience. Positive Customer Experiences Negative Customer Experiences
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss › The Wise Approach. WWITTY IIMMERSIVE SSHAREABLE EEXTRAORDINARY
www.dangingiss.com @dgingiss ITTYW www.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingiss MMERSIVEI www.dangingiss.com @dgingiss
www.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingiss HAREABLES www.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingiss XTRAORDINARYE www.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss › The Wise Approach. WWITTY IIMMERSIVE SSHAREABLE EEXTRAORDINARY RRESPONSIVE r
www.dangingiss.com @dgingiss ESPONSIVER www.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingisswww.dangingiss.com @dgingiss
www.dangingiss.com @dgingiss To get more people talking positively about your brand on social media, be WISER
www.dangingiss.com @dgingiss Thank You! A REMARKABLE CUSTOMER EXPERIENCE = YOUR BEST MARKETING Dan Gingiss Chief Experience Officer, Winning Customer Experience LLC.

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