Steve Kenow
2 SlideShares 17 Followers 42 Folgens
Personal Information
Unternehmen/Arbeitsplatz
Greater Minneapolis-St. Paul Area, Minnesota United States
Beruf
Manager, Helpdesk and End User Support
Branche
Technology / Software / Internet
Webseite
www.christianwebresources.net
Info
Responsible for end user support delivery for all external customers, leading a team of support analysts. Educate and develop support systems for all customers across multiple industry verticals - grocery, hospitality, fuel and c-store. Implement a new case tracking system, defining and measuring service levels, response times and escalation procedures. Establish and deliver training, documentation, and project management for new products and functionality.
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icmsexpo cmsx impresscms
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Personal Information
Unternehmen/Arbeitsplatz
Greater Minneapolis-St. Paul Area, Minnesota United States
Beruf
Manager, Helpdesk and End User Support
Branche
Technology / Software / Internet
Webseite
www.christianwebresources.net
Info
Responsible for end user support delivery for all external customers, leading a team of support analysts. Educate and develop support systems for all customers across multiple industry verticals - grocery, hospitality, fuel and c-store. Implement a new case tracking system, defining and measuring service levels, response times and escalation procedures. Establish and deliver training, documentation, and project management for new products and functionality.
Tags
icmsexpo cmsx impresscms
Mehr anzeigen