Process Automation for Business Survival

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My keynote presented at ProcessMaker's ProcessCon 2021. One year into the pandemic, business processes and supply chains have been severely disrupted. Organizations that are thriving (or at least surviving) are those that are proactively redesigning and automating their processes to respond quickly to new conditions. Hear about the fundamental, permanent changes to how work is done, and how intelligent process automation has moved from being a luxury to an essential support for businesses.

Business

I Wear Two Hats
Industry Analyst Technical Architect
Copyright Kemsley Design Ltd., 2021 2

Existing Processes Are Disrupted
• Fluctuating demand
• Fragile supply chains
• Distributed workforce
• Different customer base
Copyright Kemsley Design Ltd., 2021 3

Future Processes Will Be Different
• Workforce will remain partially
remote
• Supply chains will be more flexible
• Customers will expect digital
commerce
• Commercial and consumer needs will
overlap
Copyright Kemsley Design Ltd., 2021 4

Just Survive? Or Thrive?
Support
Improve
Innovate
Copyright Kemsley Design Ltd., 2021 5

Surviving Disruption: Support
• Work from home
• Technology
• Management
• Customer expectations
• Digital interactions
• Contactless delivery
• Flexible processes
Copyright Kemsley Design Ltd., 2021 6

Thriving on Disruption: Improve
• Always-on, elastic infrastructure
• Intelligent automation
• Processes
• Decisions
• Goal-oriented metrics
• Support knowledge workers
• Improve customer satisfaction
• Customer self-service
Copyright Kemsley Design Ltd., 2021 7

Thriving on Disruption: Innovate
• Continuous process improvement
• Performance monitoring
• Data-driven analysis
• New business models
• Repackaged products
• Different markets
• New technology
• Leverage unused resources
Copyright Kemsley Design Ltd., 2021 8

Taking Action
• Understand what you’re doing now
• Goals
• Processes
• Automate where possible
• Internal processes
• Customer self-service
• Reconsider business models
Copyright Kemsley Design Ltd., 2021 9

The question is NOT
Is this the new normal?
Copyright Kemsley Design Ltd., 2021 10

The question IS
Why weren’t we doing it
this way before?
Copyright Kemsley Design Ltd., 2021 11

Questions?
Sandy Kemsley
sandy@kemsleydesign.com
Read my blog at column2.com
Find me on Twitter @skemsley
Copyright Kemsley Design Ltd., 2021 12

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Process Automation for Business Survival

1. Process Automation for Business Survival Lessons Learned From a Year of Disruption Copyright Kemsley Design Ltd., 2021 1

2. I Wear Two Hats Industry Analyst Technical Architect Copyright Kemsley Design Ltd., 2021 2

3. Existing Processes Are Disrupted • Fluctuating demand • Fragile supply chains • Distributed workforce • Different customer base Copyright Kemsley Design Ltd., 2021 3

4. Future Processes Will Be Different • Workforce will remain partially remote • Supply chains will be more flexible • Customers will expect digital commerce • Commercial and consumer needs will overlap Copyright Kemsley Design Ltd., 2021 4

5. Just Survive? Or Thrive? Support Improve Innovate Copyright Kemsley Design Ltd., 2021 5

6. Surviving Disruption: Support • Work from home • Technology • Management • Customer expectations • Digital interactions • Contactless delivery • Flexible processes Copyright Kemsley Design Ltd., 2021 6

7. Thriving on Disruption: Improve • Always-on, elastic infrastructure • Intelligent automation • Processes • Decisions • Goal-oriented metrics • Support knowledge workers • Improve customer satisfaction • Customer self-service Copyright Kemsley Design Ltd., 2021 7

8. Thriving on Disruption: Innovate • Continuous process improvement • Performance monitoring • Data-driven analysis • New business models • Repackaged products • Different markets • New technology • Leverage unused resources Copyright Kemsley Design Ltd., 2021 8

9. Taking Action • Understand what you’re doing now • Goals • Processes • Automate where possible • Internal processes • Customer self-service • Reconsider business models Copyright Kemsley Design Ltd., 2021 9

10. The question is NOT Is this the new normal? Copyright Kemsley Design Ltd., 2021 10

11. The question IS Why weren’t we doing it this way before? Copyright Kemsley Design Ltd., 2021 11

12. Questions? Sandy Kemsley sandy@kemsleydesign.com Read my blog at column2.com Find me on Twitter @skemsley Copyright Kemsley Design Ltd., 2021 12

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