36. Be a guide not a gate keeper Make information available in appropriately Promote inclusion, Prevent exclusion Care about the business and the people in it Let your IT people have play time (measure it)
37.
Hinweis der Redaktion
Intro
Setting up the picture of the current IT departmentWho are theyWhat skills do they haveWhy do they serve them
4 RolesHelpdesk ----> helpdesk Desktop tech ----> desktop techServer hugger -----> Cloud huggerIT Manager ----> IT ManagerSkills through the lens of dialogue“Please hold”“Reboot it”“Six Weeks”“We don’t have the budget for <insert sexy PC>”
Why do they do it?Control accessPrevent issuesRepair things that breakManage cost
All changeTwo trends:CloudConsumerisationHave taken us from a world of push IT to a world of Pull IT
Cloud
ConsumerisationNew devicesNew softwareNew ways of working
The hybrid world
Mega trendsCloudConsumerisation
Who are theyWhat skills do they have needWho do they serveWhy do they serve them
Helpdesk = customer serviceDesktop = connecting disparate kitCloud hugger = connecting cloudsIT Manager = aligning business to IT help