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Persuading the Reptilian Brain:
Understanding Neuromarketing to Increase Website Conversions

               Tim Ash – CEO SiteTuners

                    #asw13 @tim_ash
                     Copyright © 2013, SiteTuners - All Rights Reserved.
19 Degrees Today




Copyright © 2013, SiteTuners - All Rights Reserved.          #asw13 @tim_ash
23 Degrees Today




Copyright © 2013, SiteTuners - All Rights Reserved.         #asw13 @tim_ash
About SiteTuners
                                       •     Conversion-focused website blueprints (tactical or strategic)
                                       •     Landing page test plans & testing strategy
                                       •     Internal optimization team training & mentoring
                                       •     More than 1000 clients worldwide since 2002




Copyright © 2013, SiteTuners - All Rights Reserved.                                                          #asw13 @tim_ash
Part I
                                          Split Personalities
                                (the tale of your three brains)

Copyright © 2013, SiteTuners - All Rights Reserved.             #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2012, SiteTuners - All Rights Reserved.
http://images2.fanpop.com/image/photos/12000
000/Spock-mr-spock-12083341-1440-1080.jpg




           Copyright © 2012, SiteTuners - All Rights Reserved.
http://images2.fanpop.com/image/photos/12000
000/Spock-mr-spock-12083341-1440-1080.jpg




           Copyright © 2012, SiteTuners - All Rights Reserved.
http://images2.fanpop.com/image/photos/12000
000/Spock-mr-spock-12083341-1440-1080.jpg




           Copyright © 2012, SiteTuners - All Rights Reserved.
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Your Brain is an Evolutionary Collage

            • You actually have three “brains”
            • Neo-cortex – reasons & plans
            • Limbic System - feels & remembers
            • Brain Stem – reacts & survives




Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Part II
                                        Feeding The Lizard
                      (understanding the reptilian brain)

Copyright © 2013, SiteTuners - All Rights Reserved.          #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
How the Reptilian Brain Works


                                                    Is it
        START                                                        Is it novel?           Explore It
                                                 dangerous?     No                  Yes



                                                       Yes                  No


                                                 Deal with it         Ignore It



Copyright © 2013, SiteTuners - All Rights Reserved.                                       #asw13 @tim_ash
Copyright © 2012, SiteTuners - All Rights Reserved.
The Real Sales Funnel


                             Brain Stem




                         Limbic System



                             Neo-cortex

Copyright © 2013, SiteTuners - All Rights Reserved.                     #asw13 @tim_ash
Understand How The Reptilian Brain Works

            • Does things the same way and never learns
            • Cares only about basic survival
            • Is the gatekeeper for the other 2 brains




Copyright © 2013, SiteTuners - All Rights Reserved.      #asw13 @tim_ash
Part III
                                      Practical Strategies
                (how to make money off of this stuff)

Copyright © 2013, SiteTuners - All Rights Reserved.          #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
1 - What you need to know

            • Making choices tires the brain and can make
              subsequent decision making difficult


            • Help guide customers (wizards – not filtering)
            • Do not overwhelm
            • Remove similar choices


Copyright © 2013, SiteTuners - All Rights Reserved.               #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
2 - What you need to know

            • We anchor on the first thing we see


            • Add a new high-end item (which will not sell well)
            • Show in decreasing price order
            • Sales of reasonable compromise will increase
            • Irrational anchors can be put in the “lobby”

Copyright © 2013, SiteTuners - All Rights Reserved.               #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
3 - What you need to know

            • People are tribal
            • Some tribes are self-selected
            • We care more about people similar to us


            • Look the part
            • Communicate your values with editorial tone
            • Don’t worry about alienating outsiders
Copyright © 2013, SiteTuners - All Rights Reserved.               #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Most of Your Brain
                             is Involved in Visual Processing




Copyright © 2013, SiteTuners - All Rights Reserved.         #asw13 @tim_ash
You Have Two Types Of Vision




Copyright © 2013, SiteTuners - All Rights Reserved.       #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Ways To Get Insights Into Visual Attention




Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Eye Tracking




Copyright © 2013, SiteTuners - All Rights Reserved.                  #asw13 @tim_ash
Mouse Tracking




Copyright © 2013, SiteTuners - All Rights Reserved.                    #asw13 @tim_ash
Software Algorithm




Copyright © 2013, SiteTuners - All Rights Reserved.                        #asw13 @tim_ash
4 - What you need to know

            • Visual processing is very powerful & quick


            • Draw attention to offers with strong visuals
            • Use people carefully to support calls-to-action
            • Don’t use unnecessary motion or animation
            • Test and refine how you deploy video

Copyright © 2013, SiteTuners - All Rights Reserved.               #asw13 @tim_ash
Summary

            1. Create a small number of clear choices
            2. Use a big anchor
            3. Be in my cultural tribe
            4. Understand the power of visuals




Copyright © 2013, SiteTuners - All Rights Reserved.             #asw13 @tim_ash
Part IV
                                                      Full Circle
                                                  (back to inner space)

Copyright © 2013, SiteTuners - All Rights Reserved.                       #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Copyright © 2013, SiteTuners - All Rights Reserved.   #asw13 @tim_ash
Giveaway – Free Express Review
       •      Unflinchingly honest interactive review of landing page or website
       •      45- or 90-min video transcript recorded via GoToMeeting
       •      Includes AttentionWizard “attention heatmap” of your page




       http://Express-Review.com – Normally starts at $699
       Conducted Personally by Tim Ash

Copyright © 2013, SiteTuners - All Rights Reserved.                     #asw13 @tim_ash
2013: San Francisco – Chicago – Boston – London - Berlin




    Susan           Steve          BJ           Jared   Roger     Brian     Bryan    Michael  Tom       Tim   Patrick    Jakob      Amy
  Weinschenk        Krug          Fogg          Spool   Dooley   Massey   Eisenberg Summers Davenport   Ash   Bultema    Nielsen   Africa




Copyright © 2013, SiteTuners - All Rights Reserved.                                                                     #asw13 @tim_ash
Contact Info
                                 tim@sitetuners.com
                                 (619) 990-9062 mobile
                                 (619) 223-8020 work PST
                                 twitter @tim_ash
                                 www.linkedin.com/in/timash
                                 facebook.com/tim.ash1
                                 skype tim_ash1




Copyright © 2013, SiteTuners - All Rights Reserved.                  #asw13 @tim_ash

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Tim Ash's Keynote to Affiliate Summit West 2013

  • 1. Persuading the Reptilian Brain: Understanding Neuromarketing to Increase Website Conversions Tim Ash – CEO SiteTuners #asw13 @tim_ash Copyright © 2013, SiteTuners - All Rights Reserved.
  • 2. 19 Degrees Today Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 3. 23 Degrees Today Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 4. About SiteTuners • Conversion-focused website blueprints (tactical or strategic) • Landing page test plans & testing strategy • Internal optimization team training & mentoring • More than 1000 clients worldwide since 2002 Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 5. Part I Split Personalities (the tale of your three brains) Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 6. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 7. Copyright © 2012, SiteTuners - All Rights Reserved.
  • 11. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 12. Your Brain is an Evolutionary Collage • You actually have three “brains” • Neo-cortex – reasons & plans • Limbic System - feels & remembers • Brain Stem – reacts & survives Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 13. Part II Feeding The Lizard (understanding the reptilian brain) Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 14. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 15. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 16. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 17. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 18. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 19. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 20. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 21. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 22. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 23. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 24. How the Reptilian Brain Works Is it START Is it novel? Explore It dangerous? No Yes Yes No Deal with it Ignore It Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 25. Copyright © 2012, SiteTuners - All Rights Reserved.
  • 26. The Real Sales Funnel Brain Stem Limbic System Neo-cortex Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 27. Understand How The Reptilian Brain Works • Does things the same way and never learns • Cares only about basic survival • Is the gatekeeper for the other 2 brains Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 28. Part III Practical Strategies (how to make money off of this stuff) Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 29. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 30. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 31. 1 - What you need to know • Making choices tires the brain and can make subsequent decision making difficult • Help guide customers (wizards – not filtering) • Do not overwhelm • Remove similar choices Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 32. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 33. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 34. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 35. 2 - What you need to know • We anchor on the first thing we see • Add a new high-end item (which will not sell well) • Show in decreasing price order • Sales of reasonable compromise will increase • Irrational anchors can be put in the “lobby” Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 36. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 37. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 38. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 39. 3 - What you need to know • People are tribal • Some tribes are self-selected • We care more about people similar to us • Look the part • Communicate your values with editorial tone • Don’t worry about alienating outsiders Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 40. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 41. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 42. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 43. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 44. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 45. Most of Your Brain is Involved in Visual Processing Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 46. You Have Two Types Of Vision Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 47. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 48. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 49. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 50. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 51. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 52. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 53. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 54. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 55. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 56. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 57. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 58. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 59. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 60. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 61. Ways To Get Insights Into Visual Attention Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 62. Eye Tracking Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 63. Mouse Tracking Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 64. Software Algorithm Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 65. 4 - What you need to know • Visual processing is very powerful & quick • Draw attention to offers with strong visuals • Use people carefully to support calls-to-action • Don’t use unnecessary motion or animation • Test and refine how you deploy video Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 66. Summary 1. Create a small number of clear choices 2. Use a big anchor 3. Be in my cultural tribe 4. Understand the power of visuals Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 67. Part IV Full Circle (back to inner space) Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 68. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 69. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 70. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 71. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 72. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 73. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 74. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 75. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 76. Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 77. Giveaway – Free Express Review • Unflinchingly honest interactive review of landing page or website • 45- or 90-min video transcript recorded via GoToMeeting • Includes AttentionWizard “attention heatmap” of your page http://Express-Review.com – Normally starts at $699 Conducted Personally by Tim Ash Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 78. 2013: San Francisco – Chicago – Boston – London - Berlin Susan Steve BJ Jared Roger Brian Bryan Michael Tom Tim Patrick Jakob Amy Weinschenk Krug Fogg Spool Dooley Massey Eisenberg Summers Davenport Ash Bultema Nielsen Africa Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash
  • 79. Contact Info tim@sitetuners.com (619) 990-9062 mobile (619) 223-8020 work PST twitter @tim_ash www.linkedin.com/in/timash facebook.com/tim.ash1 skype tim_ash1 Copyright © 2013, SiteTuners - All Rights Reserved. #asw13 @tim_ash