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website	
  :	
  www.kdebwm.com	
  
KDEB WASTE MANAGEMENT SDN.BHD.
(103002-H)
KDEB Waste Management Sdn Bhd
(KDEBWM) - Headquarters
10th Floor, Menara Serba Dinamik
Lot Presint 3.4, Persiaran Perbandaran, Seksyen 14, 40000 Shah Alam,
Selangor Darul Ehsan. Tel : 03-5511 4344 Fax : 03-5523 9763
PRESENTATION FOR SELANGOR SMART CITY
& DIGITAL CONVENTION 2018
13 SEPTEMBER 2018 @ MITEC, KUALA LUMPUR
Presented by :
ENCIK MOHD IDRIS MOHAMED YUSOF
General Manager Operation
KDEB Waste Management Sdn Bhd
TOGETHER WE KEEP
SELANGOR CLEAN
2018 FROST & SULLIVAN MALAYSIA
SMART WASTE SOLUTION
COMPANY OF THE YEAR
Corporate Information
•  KDEB Waste Management Sdn Bhd (KDEB Waste) is a wholly owned subsidiary company of
Menteri Besar Selangor Incorporated (MBI), under the Selangor State Government.
•  KDEB Waste was incorporated in 1996 with paid up capital of RM8.1 mil.
•  KDEB Waste was established with the objective to manage the domestic waste collection and
public cleansing services at all Municipalities in the entire Selangor.
•  Hence, in March 2016, KDEB Waste has been appointed as Project Management Company
(“PMC”) to manage the domestic waste collection and public cleansing service in Selangor.
	
  
	
  
	
  
Corporate Information
•  Majlis Perbandaran Klang (“MPK”) is then been selected as a pilot project for domestic waste
collection which commenced on 1 July 2016.
•  Currently, other than MPK, our services has been expanding to other Municipalities as follows:
1) Majlis Perbandaran Selayang (“MPS”)
2) Majlis Perbandaran Ampang Jaya (“MPAJ”)
3) Majlis Daerah Kuala Langat (“MDKL”)
4) Majlis Perbandaran Kajang (“MPKj”)
5) Majlis Bandaraya Petaling Jaya (“MBPJ”)
6) Majlis Perbandaran Sepang (“MPSp”)
7) Majlis Daerah Hulu Selangor (“MDHS”)
•  By year 2020, KDEBWM is expected to completely take over the domestic waste collection and
public cleansing services from all Municipalities in the entire of Selangor.
	
  
	
  
	
  
•  KDEB Waste and its Centralized Command Centre (CCC) are currently operated
at 10th Floor Menara Serba Dinamik , Lot Presint 3.4, Persiaran Perbandaran,
Seksyen 14, 40000 Shah Alam, Selangor Darul Ehsan.
•  In line with the company business operation, KDEBWM is currently owned two
hundred twenty five (225) brand new garbage compactors and two hundreds
forteen (214) Amroll, two (2) units of Road Sweepers and one (1) high pressure
water jetter .
•  It is expected by Q3 of 2018, KDEB Waste will own three hundred (300) garbage
compactors and Armroll.
	
  
	
  
Corporate Information
(1)
Managing public cleansing
and domestic waste
collection including
subcontractors’ appointment
(2)
Providing and ensuring
suitable and standardized
equipment are used in the
domestic collection and
public cleansing scope of
work
(3)
Standardizing the Standard
Operating Procedure (SOP)
for domestic waste collection
and public cleansing scope
of work
(4)
Providing and establishing an
in-house unit (call centre &
mobile phone apps) to
manage complaints
(5)
Conducting continuous
studies to improve domestic
collection and public
cleansing scope of work from
time to time for and on behalf
of Selangor State
(6)
Exploring business opportunity
and partnership, with any
agencies/organization,
multinational companies,
national and international
companies/agencies to provide a
long term smart solution
approach and methodologies to
enhance the waste management
PMC	
  SCOPE	
  OF	
  WORK	
  	
  
 
Vision
To be a PROMINENT waste management company and committed in
promoting a CLEANER & HEALTHIER environment and to keep
SELANGOR clean.
Mission
q  To provide an integrated solid waste management solution to the
people of Selangor
q  To leverage into a latest technology in solid waste management
through Smart Selangor Flagship gateway
q  To enhance quality of life by being a community oriented and
environmental friendly entity.
Vision & Mission
Board Of Directors
YM RAJA SHAHREEN
RAJA OTHMAN
Chairman
TUAN HJ. RAMLI MOHD TAHIR
Managing Director & Board Member
DR MOHAMMAD FAHMI NGAH
Board Member
EN. SYAIFUL AZMEN NORDIN
Board Member
Group Structure
MENTERI	
  BESAR	
  SELANGOR	
  
INCORPORATED	
  
KDEB	
  WASTE	
  MANAGEMENT	
  SDN.BHD.	
  
(100%)	
  
HEBAT	
  ABADI	
  SDN.	
  BHD.	
  
(100%)	
  
Management Team – Corporate Services
Division
1.  Encik Ahmad Rizal Mohd Daud – General Manager Corporate Services
2.  Puan Hajjah Mahfuzah Muhammad Tarmidi – Head of Public Relations & Administration
3.  Puan Nurul Asyiqin Md Nazeri –Head of Legal
4.  Puan Norhaslina Nordin – Head of Human Resource
5.  Encik Rosli Toha – Head of Special Projects
Management Team – Operation Division
1.  Encik Idris Mohamed Yusuf - General Manager Operations
2.  Encik Ahadi Mohd Nasir – Head of Group Operation
3.  Encik Mohd Faizal Tuah – Head of Technical & Equipment
4.  Encik Rifdi Abdul Karim – Head Quality & Compliance
5.  Puan Norliana Alwi – Head of Operation Klang
6.  Encik Khairil Khalid – Acting Head of Operation Selayang
7.  Encik Mohamad Jafaq Ali – Head of Operation Ampang Jaya
8.  Encik Adzmi Idham Abd Halim– Head of Operation Kuala Langat
9.  Encik Abdul Razak Abu Talib– Head of Operation Kajang
10.  Encik Mohd Rizal Karim –Head of Operation Petaling Jaya
11.  Encik Mohd Fauzan Husim – Head of Operation Sepang
12.  Encik Al Kamarizal Abd Latif – Head of Hulu Selangor
website	
  :	
  www.kdebwm.com	
  
Our Services
Domestic Waste Collection
KDEB Waste Management Sdn Bhd
(KDEBWM) - Headquarters
10th Floor, Menara Serba Dinamik
Lot Presint 3.4, Persiaran Perbandaran, Seksyen 14, 40000 Shah Alam,
Selangor Darul Ehsan. Tel : 03-5511 4344 Fax : 03-5523 9763
Our Services
Public Cleansing Services
No.	
   Key	
  Achievements	
  
CompleAon	
  
Date	
  	
  
1.
Took over domestic waste collection services in Majlis Perbandaran Klang (MPK)
– 68 areas
July 2016
2. Took over public cleansing services in Majlis Perbandaran Klang (MPK) – 60 areas March 2017
3.
Took over domestic and bulk waste collection services in Majlis Perbandaran
Selayang (MPS) – 44 areas for domestic & 20 areas for bulk waste
March 2017
4.
Took over domestic waste collection services in Majlis Perbandaran Ampang Jaya
(MPAJ) – 46 areas March 2017
5.
Certified ISO 9001 and 14001 certification
April 2017
6. Established Centralized Command Centre to manage and resolve complaints July 2016
Our achievements
No.	
   Key	
  Achievements	
   CompleAon	
  Date	
  	
  
7.	
  
Implemented	
  	
  i-­‐Clean	
  Selangor	
  applicaNon	
  to	
  lodge	
  and	
  receive	
  complaints	
  from	
  
public.	
  
July	
  2016	
  	
  
8.	
  
InstallaNon	
  and	
  ImplementaNon	
  of	
  Vehicle	
  Monitoring	
  System	
  (VMS)	
  to	
  keep	
  track	
  
compactors	
  and	
  Amroll.	
  
July	
  2016	
  
9.	
   Took	
  over	
  domesNc	
  waste	
  collecNon	
  in	
  Majlis	
  Perbandaran	
  Ampang	
  Jaya	
  (MPAJ)	
  	
   Dec	
  2017	
  	
  
10.	
  
Tooke	
  over	
  public	
  cleansing	
  scope	
  in	
  Majlis	
  Perbandaran	
  Klang	
  (10	
  zones	
  )	
  
–	
  Phase	
  5	
  
Feb	
  2018	
  	
  
11.	
   Took	
  over	
  public	
  cleansing	
  scope	
  in	
  Majlis	
  Daerah	
  Kuala	
  Langat	
  (MDKL)-­‐	
  16	
  areas	
   March	
  2018	
  
12.	
   Took	
  over	
  domesNc	
  waste	
  collecNon	
  in	
  Majlis	
  Perbandaran	
  Kajang	
  (MPKj)	
  –	
  59	
  zones	
   July	
  2018	
  	
  
13.	
   Awarded	
  Malaysia	
  SMART	
  Waste	
  SoluNon	
  Company	
  of	
  the	
  Year	
  2018	
  by	
  Frost	
  &	
  Sullivan	
  	
   	
  June	
  2018	
  	
  
Our achievements
No.	
   Key	
  Achievements	
  
CompleAon	
  
Date	
  	
  
14.	
   Took	
  over	
  public	
  cleansing	
  services	
  in	
  Majlis	
  Perbandaran	
  Selayang	
  (MPS)	
  	
   June	
  2018	
  	
  
15.	
   Took	
  over	
  domesNc	
  collecNon	
  services	
  in	
  Majlis	
  Perbandaran	
  Kajang	
  (MPKj)	
  	
   July	
  	
  2018	
  	
  
16.	
  
Took	
  over	
  domesNc	
  collecNon	
  and	
  public	
  cleansing	
  services	
  in	
  Majlis	
  Bandaraya	
  
Petaling	
  Jaya	
  (MBPJ)	
  	
  
Aug	
  2016	
  
17.	
   Tooke	
  over	
  public	
  cleansing	
  services	
  in	
  Majlis	
  Perbandaran	
  Kajang	
  (MPKj)	
  	
   Aug	
  	
  2018	
  	
  
18.	
  
Took	
  over	
  domesNc	
  collecNon	
  and	
  public	
  cleansing	
  services	
  in	
  Majlis	
  Perbandaran	
  
Sepang	
  (MPSp)	
  	
  
Sept	
  2018	
  
19.	
   Took	
  over	
  public	
  cleansing	
  services	
  in	
  Majlis	
  Daerah	
  Hulu	
  Selangor	
  (MDHS)	
  	
   Sept	
  2018	
  	
  
Our achievements
Our achievements
Signing	
  of	
  Memorandum	
  of	
  Understanding	
  
(MoU)	
  on	
  DomesNc	
  Waste	
  CollecNon	
  
Between	
  Majlis	
  Perbandaran	
  Selayang	
  (MPS)	
  
&	
  KDEB	
  Waste	
  Management	
  Sdn	
  Bhd	
  
(KDEBWM)	
  
Date:	
  27	
  September	
  2017	
  
Signing	
  of	
  Memorandum	
  of	
  Understanding	
  
(MoU)	
  on	
  DomesNc	
  Waste	
  CollecNon	
  Between	
  
Majlis	
  Perbandaran	
  Ampang	
  Jaya	
  (MPAJ)	
  	
  &	
  
KDEB	
  Waste	
  Management	
  Sdn	
  Bhd	
  
(KDEBWM).	
  
Date	
  :	
  21	
  June	
  2017	
  
Signing	
  of	
  Memorandum	
  of	
  Understanding	
  
(MoU)	
  on	
  Public	
  Cleansing	
  Between	
  Majlis	
  
Perbandaran	
  Klang	
  (MPK)	
  	
  &	
  KDEB	
  Waste	
  
Management	
  Sdn	
  Bhd	
  (KDEBWM).	
  
Date	
  :	
  26	
  Oct	
  2017	
  
Our achievements
Our achievements
ISO	
  CERTIFICATION	
  :	
  WE	
  ARE	
  CERTIFIED!	
  	
  
MS ISO 9001:2015 MS ISO 14001:2015
FROST	
  &	
  SULLIVAN	
  AWARD	
  RECIPIENT	
  	
  
SMART WASTE SOLUTION COMPANY OF THE YEAR
No.	
   Smart	
  IniAaAves	
  
Targeted	
  
Date	
  	
  
1.	
  	
  
To	
  take	
  over	
  domesNc	
  waste	
  collecNon	
  and	
  public	
  cleansing	
  services	
  in	
  Majlis	
  
Daerah	
  Kuala	
  Selangor	
  (MDKS)	
  	
  
Jan	
  2019	
  	
  
2.	
  	
   To	
  take	
  over	
  public	
  cleansing	
  services	
  in	
  Majlis	
  Perbandaran	
  Subang	
  Jaya	
  (MPSJ)	
  	
   Jan	
  	
  2019	
  	
  
3.	
   To	
  take	
  over	
  domesNc	
  waste	
  collecNon	
  	
  in	
  Majlis	
  Perbandaran	
  Subang	
  Jaya	
  (MPSJ)	
   Jan	
  	
  2018	
  	
  
4.	
   To	
  kick	
  off	
  	
  re-­‐cycling	
  business	
  	
   March	
  	
  2018	
  	
  
MOVING	
  FORWARD	
  PLAN	
  (SMART	
  INITIATIVES)	
  
CHALLENGES	
  IN	
  WASTE	
  MANAGEMENT	
  INDUSTRY	
  	
  
COMMON	
  
CHALLENGES	
  	
  
MANAGING	
  
COMPLAINTS	
  	
  
UNPREDICTABLE	
  
GENERATION	
  OF	
  
WASTE	
  	
  
LACK	
  OF	
  
AWARENESS	
  
OPERATING	
  COST	
  	
  
LOGISCTIC	
  ISSUES	
  
ILLEGAL	
  
DUMPING	
  DUE	
  
TO	
  LIMITED	
  
CAPACITY	
  OF	
  
LANDFILL	
  	
  
Mohamed Idris, KDEB Waste Management
Mohamed Idris, KDEB Waste Management

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Mohamed Idris, KDEB Waste Management

  • 1. website  :  www.kdebwm.com   KDEB WASTE MANAGEMENT SDN.BHD. (103002-H) KDEB Waste Management Sdn Bhd (KDEBWM) - Headquarters 10th Floor, Menara Serba Dinamik Lot Presint 3.4, Persiaran Perbandaran, Seksyen 14, 40000 Shah Alam, Selangor Darul Ehsan. Tel : 03-5511 4344 Fax : 03-5523 9763 PRESENTATION FOR SELANGOR SMART CITY & DIGITAL CONVENTION 2018 13 SEPTEMBER 2018 @ MITEC, KUALA LUMPUR Presented by : ENCIK MOHD IDRIS MOHAMED YUSOF General Manager Operation KDEB Waste Management Sdn Bhd TOGETHER WE KEEP SELANGOR CLEAN 2018 FROST & SULLIVAN MALAYSIA SMART WASTE SOLUTION COMPANY OF THE YEAR
  • 2. Corporate Information •  KDEB Waste Management Sdn Bhd (KDEB Waste) is a wholly owned subsidiary company of Menteri Besar Selangor Incorporated (MBI), under the Selangor State Government. •  KDEB Waste was incorporated in 1996 with paid up capital of RM8.1 mil. •  KDEB Waste was established with the objective to manage the domestic waste collection and public cleansing services at all Municipalities in the entire Selangor. •  Hence, in March 2016, KDEB Waste has been appointed as Project Management Company (“PMC”) to manage the domestic waste collection and public cleansing service in Selangor.      
  • 3. Corporate Information •  Majlis Perbandaran Klang (“MPK”) is then been selected as a pilot project for domestic waste collection which commenced on 1 July 2016. •  Currently, other than MPK, our services has been expanding to other Municipalities as follows: 1) Majlis Perbandaran Selayang (“MPS”) 2) Majlis Perbandaran Ampang Jaya (“MPAJ”) 3) Majlis Daerah Kuala Langat (“MDKL”) 4) Majlis Perbandaran Kajang (“MPKj”) 5) Majlis Bandaraya Petaling Jaya (“MBPJ”) 6) Majlis Perbandaran Sepang (“MPSp”) 7) Majlis Daerah Hulu Selangor (“MDHS”) •  By year 2020, KDEBWM is expected to completely take over the domestic waste collection and public cleansing services from all Municipalities in the entire of Selangor.      
  • 4. •  KDEB Waste and its Centralized Command Centre (CCC) are currently operated at 10th Floor Menara Serba Dinamik , Lot Presint 3.4, Persiaran Perbandaran, Seksyen 14, 40000 Shah Alam, Selangor Darul Ehsan. •  In line with the company business operation, KDEBWM is currently owned two hundred twenty five (225) brand new garbage compactors and two hundreds forteen (214) Amroll, two (2) units of Road Sweepers and one (1) high pressure water jetter . •  It is expected by Q3 of 2018, KDEB Waste will own three hundred (300) garbage compactors and Armroll.     Corporate Information
  • 5. (1) Managing public cleansing and domestic waste collection including subcontractors’ appointment (2) Providing and ensuring suitable and standardized equipment are used in the domestic collection and public cleansing scope of work (3) Standardizing the Standard Operating Procedure (SOP) for domestic waste collection and public cleansing scope of work (4) Providing and establishing an in-house unit (call centre & mobile phone apps) to manage complaints (5) Conducting continuous studies to improve domestic collection and public cleansing scope of work from time to time for and on behalf of Selangor State (6) Exploring business opportunity and partnership, with any agencies/organization, multinational companies, national and international companies/agencies to provide a long term smart solution approach and methodologies to enhance the waste management PMC  SCOPE  OF  WORK    
  • 6.   Vision To be a PROMINENT waste management company and committed in promoting a CLEANER & HEALTHIER environment and to keep SELANGOR clean. Mission q  To provide an integrated solid waste management solution to the people of Selangor q  To leverage into a latest technology in solid waste management through Smart Selangor Flagship gateway q  To enhance quality of life by being a community oriented and environmental friendly entity. Vision & Mission
  • 7. Board Of Directors YM RAJA SHAHREEN RAJA OTHMAN Chairman TUAN HJ. RAMLI MOHD TAHIR Managing Director & Board Member DR MOHAMMAD FAHMI NGAH Board Member EN. SYAIFUL AZMEN NORDIN Board Member
  • 8. Group Structure MENTERI  BESAR  SELANGOR   INCORPORATED   KDEB  WASTE  MANAGEMENT  SDN.BHD.   (100%)   HEBAT  ABADI  SDN.  BHD.   (100%)  
  • 9. Management Team – Corporate Services Division 1.  Encik Ahmad Rizal Mohd Daud – General Manager Corporate Services 2.  Puan Hajjah Mahfuzah Muhammad Tarmidi – Head of Public Relations & Administration 3.  Puan Nurul Asyiqin Md Nazeri –Head of Legal 4.  Puan Norhaslina Nordin – Head of Human Resource 5.  Encik Rosli Toha – Head of Special Projects
  • 10. Management Team – Operation Division 1.  Encik Idris Mohamed Yusuf - General Manager Operations 2.  Encik Ahadi Mohd Nasir – Head of Group Operation 3.  Encik Mohd Faizal Tuah – Head of Technical & Equipment 4.  Encik Rifdi Abdul Karim – Head Quality & Compliance 5.  Puan Norliana Alwi – Head of Operation Klang 6.  Encik Khairil Khalid – Acting Head of Operation Selayang 7.  Encik Mohamad Jafaq Ali – Head of Operation Ampang Jaya 8.  Encik Adzmi Idham Abd Halim– Head of Operation Kuala Langat 9.  Encik Abdul Razak Abu Talib– Head of Operation Kajang 10.  Encik Mohd Rizal Karim –Head of Operation Petaling Jaya 11.  Encik Mohd Fauzan Husim – Head of Operation Sepang 12.  Encik Al Kamarizal Abd Latif – Head of Hulu Selangor
  • 11. website  :  www.kdebwm.com   Our Services Domestic Waste Collection KDEB Waste Management Sdn Bhd (KDEBWM) - Headquarters 10th Floor, Menara Serba Dinamik Lot Presint 3.4, Persiaran Perbandaran, Seksyen 14, 40000 Shah Alam, Selangor Darul Ehsan. Tel : 03-5511 4344 Fax : 03-5523 9763
  • 13. No.   Key  Achievements   CompleAon   Date     1. Took over domestic waste collection services in Majlis Perbandaran Klang (MPK) – 68 areas July 2016 2. Took over public cleansing services in Majlis Perbandaran Klang (MPK) – 60 areas March 2017 3. Took over domestic and bulk waste collection services in Majlis Perbandaran Selayang (MPS) – 44 areas for domestic & 20 areas for bulk waste March 2017 4. Took over domestic waste collection services in Majlis Perbandaran Ampang Jaya (MPAJ) – 46 areas March 2017 5. Certified ISO 9001 and 14001 certification April 2017 6. Established Centralized Command Centre to manage and resolve complaints July 2016 Our achievements
  • 14. No.   Key  Achievements   CompleAon  Date     7.   Implemented    i-­‐Clean  Selangor  applicaNon  to  lodge  and  receive  complaints  from   public.   July  2016     8.   InstallaNon  and  ImplementaNon  of  Vehicle  Monitoring  System  (VMS)  to  keep  track   compactors  and  Amroll.   July  2016   9.   Took  over  domesNc  waste  collecNon  in  Majlis  Perbandaran  Ampang  Jaya  (MPAJ)     Dec  2017     10.   Tooke  over  public  cleansing  scope  in  Majlis  Perbandaran  Klang  (10  zones  )   –  Phase  5   Feb  2018     11.   Took  over  public  cleansing  scope  in  Majlis  Daerah  Kuala  Langat  (MDKL)-­‐  16  areas   March  2018   12.   Took  over  domesNc  waste  collecNon  in  Majlis  Perbandaran  Kajang  (MPKj)  –  59  zones   July  2018     13.   Awarded  Malaysia  SMART  Waste  SoluNon  Company  of  the  Year  2018  by  Frost  &  Sullivan      June  2018     Our achievements
  • 15. No.   Key  Achievements   CompleAon   Date     14.   Took  over  public  cleansing  services  in  Majlis  Perbandaran  Selayang  (MPS)     June  2018     15.   Took  over  domesNc  collecNon  services  in  Majlis  Perbandaran  Kajang  (MPKj)     July    2018     16.   Took  over  domesNc  collecNon  and  public  cleansing  services  in  Majlis  Bandaraya   Petaling  Jaya  (MBPJ)     Aug  2016   17.   Tooke  over  public  cleansing  services  in  Majlis  Perbandaran  Kajang  (MPKj)     Aug    2018     18.   Took  over  domesNc  collecNon  and  public  cleansing  services  in  Majlis  Perbandaran   Sepang  (MPSp)     Sept  2018   19.   Took  over  public  cleansing  services  in  Majlis  Daerah  Hulu  Selangor  (MDHS)     Sept  2018     Our achievements
  • 16. Our achievements Signing  of  Memorandum  of  Understanding   (MoU)  on  DomesNc  Waste  CollecNon   Between  Majlis  Perbandaran  Selayang  (MPS)   &  KDEB  Waste  Management  Sdn  Bhd   (KDEBWM)   Date:  27  September  2017   Signing  of  Memorandum  of  Understanding   (MoU)  on  DomesNc  Waste  CollecNon  Between   Majlis  Perbandaran  Ampang  Jaya  (MPAJ)    &   KDEB  Waste  Management  Sdn  Bhd   (KDEBWM).   Date  :  21  June  2017   Signing  of  Memorandum  of  Understanding   (MoU)  on  Public  Cleansing  Between  Majlis   Perbandaran  Klang  (MPK)    &  KDEB  Waste   Management  Sdn  Bhd  (KDEBWM).   Date  :  26  Oct  2017  
  • 19. ISO  CERTIFICATION  :  WE  ARE  CERTIFIED!     MS ISO 9001:2015 MS ISO 14001:2015
  • 20. FROST  &  SULLIVAN  AWARD  RECIPIENT     SMART WASTE SOLUTION COMPANY OF THE YEAR
  • 21. No.   Smart  IniAaAves   Targeted   Date     1.     To  take  over  domesNc  waste  collecNon  and  public  cleansing  services  in  Majlis   Daerah  Kuala  Selangor  (MDKS)     Jan  2019     2.     To  take  over  public  cleansing  services  in  Majlis  Perbandaran  Subang  Jaya  (MPSJ)     Jan    2019     3.   To  take  over  domesNc  waste  collecNon    in  Majlis  Perbandaran  Subang  Jaya  (MPSJ)   Jan    2018     4.   To  kick  off    re-­‐cycling  business     March    2018     MOVING  FORWARD  PLAN  (SMART  INITIATIVES)  
  • 22. CHALLENGES  IN  WASTE  MANAGEMENT  INDUSTRY     COMMON   CHALLENGES     MANAGING   COMPLAINTS     UNPREDICTABLE   GENERATION  OF   WASTE     LACK  OF   AWARENESS   OPERATING  COST     LOGISCTIC  ISSUES   ILLEGAL   DUMPING  DUE   TO  LIMITED   CAPACITY  OF   LANDFILL