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FILLING IN THE GAPS – DESIGN INSIGHTS (Workshop)

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As designers we often build models of the people we are building for and their problems we are trying to solve. But how often do we understand our own models, and our own model making? What happens if we consciously uncover the gaps and differences between the our own individual models and those belonging to the people we are working with? What would be the benefit? In this talk Jason will explore how understanding how we build models — taking signals from our environment and experience, pattern matching and how we fill in the gaps — can allow us to build better models, collaborate more effectively, be more creative, and ultimately connect more effectively with the people we are serving by building products.

Veröffentlicht in: Design
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FILLING IN THE GAPS – DESIGN INSIGHTS (Workshop)

  1. 1. Filling in the gaps from interpretation to collaboration
  2. 2. Jason Cale Product design manager - Facebook
  3. 3. Solutions for Local Businesses what do I do?
  4. 4. shared understanding between teams that brings about filling in the gaps is a process of refinement with the goal of building products that meet real user needs
  5. 5. enjoyment
  6. 6. understanding
  7. 7. excellence
  8. 8. integrity
  9. 9. belonging
  10. 10. growth
  11. 11. tension
  12. 12. ignorance
  13. 13. disappointment
  14. 14. chaos
  15. 15. isolation
  16. 16. resignation
  17. 17. we all have unique models of the world
  18. 18. DOG
  19. 19. how we fill in the gaps beliefs Judgements related problems understanding emotional needs Past experience Values
  20. 20. collaboration struggle
  21. 21. isolation: Us vs them
  22. 22. rigid thinking
  23. 23. a game of Chinese whispers
  24. 24. our products suffer
  25. 25. filling in the gaps
  26. 26. there is no one right answer
  27. 27. discernment openness
  28. 28. shared understanding is a result of participation
  29. 29. Filling in the gaps together
  30. 30. 1. You describe the problem
  31. 31. 2. They fill in the gap
  32. 32. 3. You Ask them to describe how they filled it in
  33. 33. 4. Do they understand the problem?
  34. 34. 1. You describe the problem
  35. 35. 2. They fill in the gap
  36. 36. 3. You Ask them to describe how they filled it in
  37. 37. 4. Do they understand the problem?
  38. 38. 5. Describe solutions until you are both satisfied
  39. 39. 6. Make decision on how to proceed
  40. 40. Filling in the gaps together 1. You describe the problem 5. Describe solutions until you are both satisfied 3. You Ask them to describe how they filled it in 2. They fill in the gap 6. Make decision based on how to proceed 4. Do they understand the problem?
  41. 41. more interpretation lots of gaps a few gaps less interpretation The Product Will Emerge
  42. 42. closing the loop
  43. 43. Can you describe your gaps?
  44. 44. thank you
  45. 45. Filling in the gaps @jasoncale

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