The document discusses the process of collaboration between teams to fill in gaps in understanding and build products that meet user needs. It states that filling in gaps is a process of refinement achieved through open participation and shared understanding between parties. An effective process is outlined where one party describes an issue, the other fills in their perspective, feedback is provided until both parties feel the problem is understood and solutions can be determined. The goal is to minimize gaps in interpretation through collaboration.

1. Filling in the gaps
from interpretation to collaboration

2. Jason Cale
Product design manager - Facebook

3. Solutions for Local Businesses
what do I do?

4. shared understanding
between teams
that brings about
filling in the gaps
is a process of refinement
with the goal of building products that meet
real user needs

5. enjoyment

6. understanding

7. excellence

8. integrity

9. belonging

10. growth

11. tension

12. ignorance

13. disappointment

14. chaos

15. isolation

16. resignation

18. we all have unique models of the world

19. DOG

21. how we fill in the gaps
beliefs
Judgements
related problems
understanding
emotional needs
Past experience
Values

22. collaboration struggle

23. isolation: Us vs them

24. rigid thinking

25. a game of Chinese whispers

26. our products suffer

27. filling in
the gaps

30. there is no one
right answer

31. discernment openness

32. shared understanding is
a result of participation

33. Filling in the
gaps together

34. 1. You describe the problem

35. 2. They fill in the gap

36. 3. You Ask them to describe how they filled it in

37. 4. Do they understand the problem?

38. 1. You describe the problem

39. 2. They fill in the gap

40. 3. You Ask them to describe how they filled it in

41. 4. Do they understand the problem?

42. 5. Describe solutions until you are both satisfied

43. 6. Make decision on how to proceed

44. Filling in the gaps together
1. You describe the problem
5. Describe solutions until you are both satisfied
3. You Ask them to describe how they filled it in
2. They fill in the gap
6. Make decision based on how to proceed
4. Do they understand the problem?

45. more interpretation
lots of gaps a few gaps
less interpretation
The Product Will Emerge

46. closing the
loop

47. Can you describe your gaps?

48. thank you

49. Filling in the gaps
@jasoncale