16. The underlying fundamentals are based on a deep structural change in the economy and provide a sustainable platform for continued growth. The opportunities in the banking sector have to be viewed in this context.
25. Technology- the ICICI Bank experience Share of transactions in March 2000 Channel 2% Internet 3% ATMs 94% Branches Share of transactions in July 2003 10% 51% 28% Call centre 11% 1%
26. Retail credit opportunity… % Source: SSKI, CLSA ..penetration currently low, with growth driven by strong fundamentals… 60 36 27 14
30. Financial services potential: insurance Source: Swiss Re, Economic Research & Consulting (June 2002) 14.2% 12.1% 9.0% 5.2% 2.9% 2.7% 2.2% Premium as a % of GDP … the opening up of the sector provides a major opportunity for financial services players
31. The “international Indian” opportunity Canada (0.42 mn) US (1.2 mn) West Indies UK (0.72 mn) GCC (4.1 mn) Nepal Singapore/ Malaysia (0.14 mn NRIs) Fiji Zimbabwe/ Uganda South Africa Area of large NRI population Areas of large PIO population Number of NRIs () Australia and New Zealand (< 0.1 mn) … the Indian diaspora, the emergence of Indian multinationals and resultant economic flows have created a new opportunity