1) The document discusses strategies for turning an ordinary business into an extraordinary one by changing negative behaviors and mindsets.
2) It describes a story where the author realized two colleagues had stopped setting goals and ambitions, negatively impacting their students.
3) The key strategies proposed are to set ambitious 10-year goals, learn from failures and others' experiences, and use every opportunity as a chance to improve rather than make excuses. The document advocates for believing in your goals and constantly changing to achieve them.