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NAB Yammer Case Study - Australian Sharepoint Conference Sydney 110513
1. Embrace the Chaos
Creating value with user-led innovation in Yammer
Simon Terry
Chief Executive Officer, HICAPS @simongterry
11 March 2013
2. We need to be Innovative, Agile & Adaptive
⢠Over 12,000,000 customers
⢠50,000 people, operating more than 1,750 stores and
Service Centres globally.
⢠Our customers expect that we are
â agile & adaptive,
â building deep and authentic relationships &
â Add more value through innovation.
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3. Ask your CXO what he or she wants
⢠More engaged people
⢠More customer focus
⢠Better execution of strategy
⢠More innovation
AND
âŚdelivered without any additional projects or people.
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4. Yammer â New Flows of Conversation
Internet Social Media
Formal
Knowledge
Tacit
Knowledge
Sharepoint Intranet
People
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11. Our People create Innovative
Conversations
Informal
6%
⢠12% of conversations
generating new ideas
Ideas
⢠25% solving problems 12% Discussion &
Opinion
or providing input to 38%
Problem Solving
others 12%
⢠Less than 6% of
conversations are
non-work related Input for others
13% Social Praise
13%
Source: University of Sydney Business School analysis of NAB Network 11
Riemer & Richter: SOCIAL http://ses.library.usyd.edu.au/handle/2123/8845
13. Growing Impact to Our Strategy
⢠Driving engagement and enablement of our People
⢠Improving our Customer Experiences and winning new
customers
⢠Deepening connection with our Community
⢠Delivering our Financial goals and Business strategy
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14. Embrace your Community
⢠Allow people to pursue interests & passions
⢠Foster natural connections or groups
⢠Encourage discussion with listening & questions
⢠Foster champions to lead, facilitate and manage your network
⢠Back great ideas with âGo for it!â. Celebrate successes. Learn from
failures
Treat it as any other forum for work conversations
Embrace the chaos
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