1. Consumer :meaning
 Acc. To section 2(d) of consumer protection
act,1986, ‘consumer’ means any person who:
 i) buys any goods for a consideration which
has been paid or promised or partly paid and
partly promised
 ii) hires or avails of any services for a
consideration which has been paid or
promised or partly paid and partly promised .

2. Consumer protection:
government legislation
 These include:
 Consumer Protection Act,1986
 agriculture produce Act,1937
 The Essential Commodities Act,1955
 The Weights And Measures Act ,1958
 The Drugs and Cosmetics Act ,1940
 Monopolies and Restrictive Trade
Practices Act,1969

3. Consumer protection act,1986
 This act was enacted by Indian
parliament in December 1986. this was
implemented on 15th april,1987. further in
1993 and 2002 many provisions were
amended by act.
 This act is implemented all over India
except in Jammu and Kashmir .

4. Rights of consumers
Section 6 of the act enshrines the following
rights of consumers:
The right to be protected against the
marketing of goods and services which are
hazardous to life & property.
The right to be informed about the quality,
quantity, potency, purity, standard, and price
of goods or services
The right to be assured ,wherever possible
,access to a variety of goods and services at
competitive prices.

5.  The right to be heard and to be assured
that consumers interest will receive due
consideration at appropriate forums.
 The right to seek redressal against
unfair trade practices or unscrupulous
exploitation of consumers.
 The right to consumer education.

6. Who can file a complaint
 1) A Consumer
 2) Any voluntary consumer organisation
registered under the societies registration
act,1860
 3) The Central Government
 4) The State Government or Union
Territory Administration

7. What constitutes a complaint
 If consumers have suffered loss as result
of any unfair trade practices adopted by
the trader.
 If the goods purchased suffer from any
defect
 If the services hired of suffer from
deficiencies in any respect
 If consumers have been charged a price
in excess of the price displayed or fixed

8. Consumer protection: amount of
fee TOTAL VALUE OF GOODS CLAIMED
S.NO.
AND THE COMPENSATION
OR SERVICES AMOUNT OF
FEE
DISTRICT FORUM
1. -Upto one lakh rupees-for complaints who are NIL
under below poverty line.
2. -Upto one lakh rupees-other than antodaya 100
anna yojana card holders.
3. -Above one lakh and upto five lakh rupees 200
4. -Above five lakh and upto ten lakh rupees 400
5. -Above ten lakh and upto twenty lakh rupees 500
STATE COMMISSION
6. - Above twenty lakh and upto fifty lakh 2000
rupees
7. - Above fifty lakh and upto one crore rupees 4000
NATIONALCOMMISION
8. - Above one core rupees 5000

9. How to file a complaint
 The name , description and address of the
complainants and the opposite party.
 The facts relating to complaint and when
and where it arose
 Documents in support of allegations in the
complaint
 The relief which the complainant is
seeking
 The complaint should be signed by the
complainant or his authorised agent.

10. Remedial actions
 To remove the defect pointed out
 To replace the goods with new goods of
similar description.
 To return to the complainant the price
 Not to offer the hazardous goods for sale
 To discontinue the unfair trade practice
 To withdraw the hazardous goods from
being offered for sale
 To provide for adequate costs to parties
 To remove the defects or deficiencies in the
services in question.

11. Suggestions leading to better
consumer protection
 There should be more and more
awareness on the part of consumers.
 More and more NGO’s ,civil society
organisations should come forward
 The consumer should lodge a specific
complaint with supporting information
 The consumer should try to understand
the view-point of the seller before making
a complaint.