5. Aggregate Planning Strategies in
Service:
Levels :
ďInfluencing Demand
ď Back Ordering during High-Demand
Periods
ď Counter-Seasonal Product and Service
Mixing
6. Aggregate Planning Process is
Different for Services-
1.Most service can not be inventoried-
ďAirline seat
ďHotel Room
ď Hair Appointment etc.
2. Demand for services is difficult to predict-
High-demand peaks short periods of time
Low Demand Long periods
7. 3.Capacity is also difficult to predict: The
"capacity" of a bank teller depends on the
number and type of transactions requested by
the customer.
4. Service capacity must be provided at the
appropriate place and time:
Geographic Location.
Time.
Place.
8. 5.Labor is usually the most constraining
resource for services:
ďLabour is very flexible.
ďhiring temporary workers
ď part-time workers
ď using overtime