This case study involves a 14-year-old boy, Rajiv, who was treated at the emergency department where his father works as a physician. Rajiv's parents are divorced and his mother has full custody with no visitation rights for the father. When the father tried to obtain Rajiv's medical records, the release information clerk denied the request due to confidentiality and documentation presented by Rajiv's mother treating the father as a non-custodial parent. The CEO then got involved and threatened the clerk's job, raising legal issues around releasing the records. The organization's options are to not release the file until their attorney clarifies the situation in writing or leave the file as indicated by the CEO if he requests it in

1. CASE STUDY
Alma Amaral
University of Phoenix
Ethics and Values
BSHS 355
Beatriz Zayas
December 12, 2013

2. CASE OVERVIEW
• Is a bout the 14 year old boy, Rajiv, who was treated at the emergency department at the
hospital were his father work as a physician.
• Divorce parents, mother has full custody.
• The fathers has no visitation right. He make several attempts to get the medical records
of his child.

3. CONFIDENTIALITY
• The release information clerk denies the physician request.
• Confidentiality is important to the clients right to privacy.
• Documentation was presented by the patient mother.
• In these case the physician has to be threated has the non-custodian parent.

4. INTERVENTION
• On the physician involved the CEO the clerk job is jeopardy.
• Before releasing information they need to be aware of the legal consequences.

5. DECISIONS
• Option 1- do not release the file until the organization’s attorney clarifies the situation on
writing.
• Option 2- leave the file as indicated by the CEO, once he request them in wirting.

6. QUESTIONS

7. REFERENCE
• Grebner, L. A. (2009). Ethics case studies for health information management. Clifton
Park, NY: Cengage.
•
Corey, G., Schneider Corey, M., & Patrick, C. (2011). Issues and ethics in the helping
professions (8th ed.). Belmont, CA: Cengage.