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Presented by Shinu Jino
SMM - Meaning 
 Social Media Marketing is the process of 
gaining website traffic or attention through 
social media sites. 
Website Traffic is the amount of data sent & 
received by visitors to a website. 
 The goal of SMM is to produce content that 
users will share with their social networking 
to help a company to increase brand 
exposure and broaden customer reach.
10 laws of SMM 
 The Law of Listening
 The law of Focus 
It is better to specialize than to 
Be a jack of all trades.
 The Law of Quality
 The Law of Patience 
Social Media Marketing success doesn’t happen 
Overnight .
 The Law of Compounding 
If you publish amazing quality content and work 
to build your online audience of quality followers, 
they will share it with their own audiences on 
Twitter , Face book , LinkedIn, their own blogs and 
more..
 The Law of Influence 
Spend time finding the online influencers in your 
market who have quality audiences and are likely 
to be interested in your products , services & 
business. 
Eg: . Sean Gardner. Sean, who also writes at Huffington 
Post, comes in at number 1. Sean blends social media 
insight with inspirational messaging, a trend we’re seeing 
across social. @2morrowknight.
 The Law of value 
You must add value to your contents 
 The Law of Acknowledgment 
Building relationships is one of the most 
important part of SMM success.
 The Law of Accessibility 
Be available to your audience, Consistently 
publish content and participate in conversations. 
 The Law of Reciprocity 
You cant expect others to share your content and 
talk about you if you don’t do the same for them.
Types of Social Media 
1. Social Networks 
Services that allow you to connect with other 
people of similar interests and background.
2. Bookmarking sites 
Services that allow you to save , organize and 
manage links to various websites and 
resources around the internet.
3. Social News 
Services that allow people to post various news 
items or link to outside articles and then 
allows it users to “vote” on items.
4. Media sharing 
Services that allows you to upload and share 
various media such as pictures and video.
5. Micro Blogging 
Services that focus on short updates that are 
pushed out to anyone subscribed to receive 
the updates.
6. Blog comments and forums 
Online forums allow members to hold conversation by 
Posting messages. Blog comments are similar except they 
are attached to blogs and usually the discussion centers 
around the topic of blog post.
Most popular SMM tools 
Twitter 
 Promote products in 
short messages 
 Tweets limited to 120- 
140 characters 
 Increasing followers 
to page 
 Ask for RT after each 
tweet 
 Use specific 
keywords as hash 
tags
Facebook 
Increasing fans of page 
Use images to get shares 
Ask questions to get 
comments 
Fans want discount & 
coupon 
Provide longer 
description to products.
Google + 
Increasing the number 
of circles 
Provide location based 
marketing and 
promotion 
Integrate with other 
Google products like 
Google add words, 
Google maps etc…
LinkedIn 
Allows the companies to 
create professional 
profile 
Provide the opportunity 
to generate sales leads 
and business partners. 
It is a professional 
business related 
networking site.
You tube 
 Ads are done in a way to 
suit the target audiences. 
Idea used to promote the 
product reflect the 
audience’s style 
Ads are sync with the 
content of the video 
requested
Advantages of SMM 
Relevant content will grab the attention of potential 
customers and increase brand visibility. 
It is much cheaper than traditional advertising and 
promotional activities 
We can deliver improved customer service and 
respond effectively to feedback. 
Increased loyalty from customers 
Customers can find you through new channels, 
generating more leads.
Disadvantages of SMM 
The wrong online brand strategy may even damage 
your reputation 
It is more time consuming 
Negative influence on worker productivity. 
Trust , privacy and security issues. 
Negative Feedback 
Trade mark and copy right issues 
Hackers threat.
Social Return On Investment(SROI) 
 social media ROI is defined as a measure of the 
efficiency of a social media marketing campaign. 
Social media ROI = (SM return – SM investment) / 
SM investment %.
Social media saved Cisco $100,000 
 This case study from 
Cisco shows how social 
technologies saved them 
over $100,000 on a 
product launch. Instead 
of looking at their 
traditional method for 
launching a product, 
which would have been a 
costly activity, they 
looked to social media 
instead, to do things in a 
slightly different way.
Social media marketing (S MM)

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Social media marketing (S MM)

  • 2.
  • 3.
  • 4.
  • 5.
  • 6. SMM - Meaning  Social Media Marketing is the process of gaining website traffic or attention through social media sites. Website Traffic is the amount of data sent & received by visitors to a website.  The goal of SMM is to produce content that users will share with their social networking to help a company to increase brand exposure and broaden customer reach.
  • 7. 10 laws of SMM  The Law of Listening
  • 8.  The law of Focus It is better to specialize than to Be a jack of all trades.
  • 9.  The Law of Quality
  • 10.  The Law of Patience Social Media Marketing success doesn’t happen Overnight .
  • 11.  The Law of Compounding If you publish amazing quality content and work to build your online audience of quality followers, they will share it with their own audiences on Twitter , Face book , LinkedIn, their own blogs and more..
  • 12.  The Law of Influence Spend time finding the online influencers in your market who have quality audiences and are likely to be interested in your products , services & business. Eg: . Sean Gardner. Sean, who also writes at Huffington Post, comes in at number 1. Sean blends social media insight with inspirational messaging, a trend we’re seeing across social. @2morrowknight.
  • 13.  The Law of value You must add value to your contents  The Law of Acknowledgment Building relationships is one of the most important part of SMM success.
  • 14.  The Law of Accessibility Be available to your audience, Consistently publish content and participate in conversations.  The Law of Reciprocity You cant expect others to share your content and talk about you if you don’t do the same for them.
  • 15. Types of Social Media 1. Social Networks Services that allow you to connect with other people of similar interests and background.
  • 16. 2. Bookmarking sites Services that allow you to save , organize and manage links to various websites and resources around the internet.
  • 17. 3. Social News Services that allow people to post various news items or link to outside articles and then allows it users to “vote” on items.
  • 18.
  • 19. 4. Media sharing Services that allows you to upload and share various media such as pictures and video.
  • 20. 5. Micro Blogging Services that focus on short updates that are pushed out to anyone subscribed to receive the updates.
  • 21. 6. Blog comments and forums Online forums allow members to hold conversation by Posting messages. Blog comments are similar except they are attached to blogs and usually the discussion centers around the topic of blog post.
  • 22. Most popular SMM tools Twitter  Promote products in short messages  Tweets limited to 120- 140 characters  Increasing followers to page  Ask for RT after each tweet  Use specific keywords as hash tags
  • 23. Facebook Increasing fans of page Use images to get shares Ask questions to get comments Fans want discount & coupon Provide longer description to products.
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  • 26. Google + Increasing the number of circles Provide location based marketing and promotion Integrate with other Google products like Google add words, Google maps etc…
  • 27. LinkedIn Allows the companies to create professional profile Provide the opportunity to generate sales leads and business partners. It is a professional business related networking site.
  • 28. You tube  Ads are done in a way to suit the target audiences. Idea used to promote the product reflect the audience’s style Ads are sync with the content of the video requested
  • 29. Advantages of SMM Relevant content will grab the attention of potential customers and increase brand visibility. It is much cheaper than traditional advertising and promotional activities We can deliver improved customer service and respond effectively to feedback. Increased loyalty from customers Customers can find you through new channels, generating more leads.
  • 30. Disadvantages of SMM The wrong online brand strategy may even damage your reputation It is more time consuming Negative influence on worker productivity. Trust , privacy and security issues. Negative Feedback Trade mark and copy right issues Hackers threat.
  • 31. Social Return On Investment(SROI)  social media ROI is defined as a measure of the efficiency of a social media marketing campaign. Social media ROI = (SM return – SM investment) / SM investment %.
  • 32. Social media saved Cisco $100,000  This case study from Cisco shows how social technologies saved them over $100,000 on a product launch. Instead of looking at their traditional method for launching a product, which would have been a costly activity, they looked to social media instead, to do things in a slightly different way.